Adobe Premiere Pro CS5-5.5 Troubleshooting

3Troubleshoot file formats and codecsVideo-recording devices and video software applications encode files in a specific file format, such as AVI, QuickTime(MOV), and Windows Media (WMV). For a list of the file formats that Adobe Premiere Pro supports, see File formatssupported for import in the Adobe Premiere Pro CS4 Help. Or, click here for the CS5, CS5.5 and CS6 version.Note: Not all formats are available on both Mac OS and Windows platforms. See the related Help links above for specificinformation about which platforms are supported for each format.Some video file formats--including AVI and MOV--are container file formats. The data inside these container files isencoded according to a particular codec. Codecs are algorithms for compressing video and audio data. Many differentcodecs exist.For example, an AVI file can be encoded with the following types of codecs, among others: the DV codec (camcorders that record to miniDV tapes use this codec) a commercial codec (such as DivX) a Motion JPEG codec (some still-image cameras that have "movie" modes use this codec)It's likely that Adobe Premiere Pro can't decode video files that were encoded with a poorly designed codec or a codecthat is not installed on your computer.Knowing the format and, when applicable, the codec of the files you are working with helps you use the solutions below.To gather this information, do one or more of the following: Open the file in Apple QuickTime Player and choose Window Show Movie Inspector. If the file is from a camcorder, camera, or other video-recording device, then see the device's documentation, orlocate the device's specifications on the manufacturer's website. Open the file in a third-party application that analyzes media files, such as MediaInfo or GSpot 2.70.Solution 4: Install a required codec.Some video files are encoded with codecs (DivX, Xvid, 3ivx, and so on) that are not installed by default with Windowsor Apple QuickTime. You can download and install additional codecs on your computer. For example, to play DivXencoded AVI files, you could download and install the DivX codec.Installing a required codec usually enables you to use media-player applications, such as Windows Media Player, to playfiles that were created with that codec. It'slikley that the required codec also enables correct playback of those files inAdobe Premiere Pro.However, installing a codec doesn't necessarily resolve problems in Adobe Premiere Pro that occur when you try toimport or play files that were created with that codec. The technical requirements for editing video files are morestringent than the requirements for playing video files. Sometimes it's necessary to transcode problematic files. (SeeSolution 6. )Codecs are available from codec publishers' websites.Caution: Only download codecs from established, verifiablesoftware publishers. Avoid downloading "codec pack" software. Installing a new codec can cause some video or audiofiles to become unreadable. Back up all your files before you begin.Solution 5: Remove one or more installed codecs (Windows).If you experience problems importing or playing files that are all the same format but are from different sources, thenthe problem could be a poorly designed codec. It could also be because multiple codecs are installed for the same videoformat. These situations can cause codec conflicts.To resolve codec conflicts, disable or remove third-party codecs.Last updated 11/13/2015

4To remove some third-party codecs--particularly "codec pack" downloads, use the Add or Remove Programs item inthe Control Panel (Windows XP) or the Programs and Features item in the Control Panel (Windows Vista).Not all codecs can be removed via the Control Panel. For instructions on how to disable or remove other installedcodecs, see these documents: Temporarily disable a codec (Windows XP) (kb404870) Remove a codec (Windows XP) (kb404869) Temporarily disable a codec (Windows Vista) (kb404892)Solution 6: Transcode problematic video files.Use other software to transcode (convert) video files that cause problems when you try to import or play them in AdobePremiere Pro. Then import the transcoded files.You can transcode a file within the same format (for example, transcode a 3ivx-encoded AVI file into a DV-encodedAVI file). Or, you can use a different format (for example, transcode an MPEG-2 file into an AVI file).To preserve image quality when you transcode a video file, choose an uncompressed or low-compression output optionin your transcoding software.See the following list of some of the Windows applications that can transcode video files. Other transcodingapplications are available and could be better suited to your workflow.Disclaimer: Adobe doesn't support third-partysoftware and provides this information as a courtesy only. For assistance using third-party software, contact thesoftware publisher or see the software's documentation. AVI files: VirtualDub; Microsoft Windows Movie Maker. QuickTime (MOV) and MPEG-4 files: Apple QuickTime Player for Windows with QuickTime Pro. MPEG-2 and VOB files: MPEG Streamclip; Apple QuickTime Player for Windows with QuickTime Pro andMPEG-2 Playback Component.For additional assistance with methods of transcoding video files, use the Adobe user-to-user forums atwww.adobeforums.com or VideoHelp.com.Notes about specific kinds of video filesMPEG-2 filesMPEG-2 files are highly compressed. To improve the smoothness of playback of MPEG-2 clips on the Timeline, renderpreviews of them (see Solution 2 ).Because MPEG-2 files can be encoded with settings that vary greatly, not all imported MPEG-2 files play correctly inAdobe Premiere Pro CS4. Transcode problematic MPEG-2 files (see Solution 6 ) and then import the transcoded files.VOB filesVOB ("video object") files--which are used on DVDs--are variants of MPEG-2. Adobe Premiere Pro CS4 (with allupdates applied, choose Help Updates) and Adobe Premiere Pro CS5 and later support import of DVD-compliantVOB files. If you have trouble importing a native VOB file, it's possible that there's an issue with the way the VOB wascreated. (For example, there could be problems with DVD ripping software.) It could be necessary to transcode theVOB files (see Solution 6 ) and then import the transcoded files.Last updated 11/13/2015

5MOD and TOD filesSome tapeless camcorders (including some Canon, JVC Everio, and Panasonic models) record standard-definitionvideo as MOD files or record high-definition video as TOD files. MOD and TOD are variants of MPEG-2.Adobe Premiere Pro CS4 does not natively support import of MOD or TOD files. Transcode these files by using thesoftware that was bundled with the camcorder (if any) or by using other software (see Solution 6 ). Then import thetranscoded files.Video files from still-image camerasMany digital still-image cameras have "movie" modes that create video files (commonly AVI or QuickTime files).However, these video files generally do not compare favorably to the video that digital camcorders record. Many stillimage cameras use proprietary compression codecs that do not conform to professional video editing standards.If you are working with video files from a still-image camera, then see the camera's documentation. Or contact itsmanufacturer for details about the video files that its creates.If you cannot import or play files from a still-image camera, then it's probably necessary to install a codec (see Solution4 ). Many digital still cameras encode video with a Motion JPEG ("MJPEG") codec. Motion JPEG codecs are availablefrom several publishers.Note: Motion JPEG uses a relatively low level of compression. Therefore, you can experience slower than usualperformance or warning messages about low memory if you work with large Motion JPEG video files in AdobePremiere Pro. Transcode Motion JPEG files (see Solution 6 ) to resolve these problems.If you cannot import or play files from a still-image camera that does not use a special codec for video, then transcodethe files (see Solution 6 ). Import the transcoded files.Video files from ultra-compact tapeless camcordersUltra-compact tapeless camcorders--including Aiptek, Flip Video, Sanyo Xacti models, and the Kodak Zi6--recordvideo in various formats. Some ultra-compact tapeless camcorders also use special codecs to encode video.If you are working with video files from an ultra-compact tapeless camcorder, then see the camcorder's documentation.Or contact its manufacturer for details about the video files that its creates.If you cannot import or play files from an ultra-compact tapeless camcorder, then it could be necessary to install a codec(see Solution 4 ). For example, some Flip Video camcorders encode video with a 3ivx codec. If the camcorder does notuse a special codec, then transcode the files by using software that was bundled with the camcorder (if any). Or useother software (see Solution 6 ) to transcode the video. Then import the transcoded files.If you can import files from an ultra-compact tapeless camcorder, then work in a sequence with the appropriate framesize, frame rate, and field settings. (See Solution 1 .) If you are using files from a tapeless camcorder that recordsprogressive video (such as 720p), then work in a progressive (no fields) sequence. If you're using files from a tapelesscamcorder that records interlaced video, the files are likely to have a field order of upper fields first.Video files from Apple Final Cut ProSome Final Cut Pro workflows create QuickTime files encoded with the Apple Intermediate Codec ("AIC"), which isnot available for Windows. Adobe Premiere Pro CS4 for Windows, therefore, cannot read AIC-encoded QuickTimefiles.To resolve this issue, use Final Cut Pro to transcode AIC-encoded files into files encoded with a QuickTime code. Thecodec is available for both Mac OS and Windows.Last updated 11/13/2015

6Video files from online media storesVideo files that are purchased from online stores such as the iTunes Music Store generally have copy protection ordigital rights management ("DRM"). They cannot be used in Adobe Premiere Pro.More Help topicsNo sound Video, audio clip playback Premiere Pro Windows, Mac OSTrial version limitations Adobe Premiere Pro CS5,CS5.5, CS6Adobe Premiere Pro CS5.5 and laterThe trial versions of Adobe Premiere Pro CS5.5 and later include all sequence presets, editing modes, and encoders anddecoders (codecs) included in the full, activated version of Adobe Premiere Pro CS5.5 and later.When you download the trial version of Adobe Premiere Pro CS5.5 and later, you do not receive the title templates ornon-English speech-to-text dictionaries (speech analysis models). You can download these items after you havepurchased the software.Adobe Premiere Pro CS5The trial version of Adobe Premiere Pro CS5 didn't include some features that depend on third-party softwarecomponents.The following sequence presets, editing modes, importers, and exporters were excluded from the trial version of AdobePremiere Pro CS5: AVCHD AVC-Intra Canon XF MPEG-2 Digital SLR HDV MPEG-2 MPEG-2 Blu-ray MPEG-2 DVD Red (R3D) XDCAM EX XDCAM HD XDCAM HD422The trial version of Adobe Premiere Pro CS5 didn't include the title templates or non-English speech-to-textdictionaries.Last updated 11/13/2015

7Adobe Media EncoderThe client application, such as Adobe Premiere Pro, installs codecs for Adobe Media Encoder. The limitations of thetrial version of Adobe Media Encoder are the same as the limitations of the application it was installed with.Adobe EncoreThere is no trial version of Adobe Encore. Adobe Encore is only available for use when Adobe Premiere Pro has beenactivated.Additional informationFor information on activation, see the Adobe website.For information on speech analysis models, see the Adobe website.For information on formats that Adobe Premiere Pro can import, see "File formats supported for import".For information on sequence presets and editing modes, see "Sequence presets and settings".Supported file formats Premiere Pro CS5Formats that Adobe Premiere Pro CS5 can importFormats that Adobe Premiere Pro CS5 can directly exportFormats that Adobe Premiere Pro CS5 can export through Adobe Media EncoderNote: Support for some formats depends on installation of recent updates. See this page for details.Supported file formats Premiere Pro CS4For supported file formats for Adobe Premiere Pro CS5, see this page: "Supported file formats - Adobe Premiere ProCS5"This table lists the file formats that Adobe Premiere Pro CS4 can import and export. For more information aboutimporting and exporting files, see Adobe Premiere Pro CS4 Help.Video file formatsFormatImport/Export supportFormat details3GPP Movie (.3gp)Import and ExportQuickTime player required on WindowsAdvanced Video Codec (.mts)Import onlyAVCHD (.m2ts, .mts)Import onlyDV stream (.dv)Import and ExportFlash Video (.flv, .f4v)Import and ExportLast updated 11/13/2015

8Microsoft AVI (.avi)Import and ExportExport Windows onlyMicrosoft NetShow (.asf)Import onlyWindows onlyMPEG-1 (.mpg)Import and ExportExport Windows onlyMPEG-2 (.m2v, .mpg)Import and ExportMPEG-4 (.m4v)Import and ExportPanasonic P2 (.mxf )Import and ExportQuickTime Movie (.mov)Import and ExportShockwave Flash object (.swf )Import onlySony VDU File Format Importer (.dlx)Import onlyWindows onlyWindows Media (.wma, .wmv)Import and ExportExport Windows onlyXDCam-EX movie (.mp4)Import onlyXDCam-HD movie (.mxf )Import onlyQuickTime player required on WindowsImage file formatsNote: Adobe Premiere Pro supports still-image formats in RGB or grayscale color modes only.FormatImport/Export supportFormat detailsAdobe Illustrator and Illustrator sequence (.ai, Import only.eps)Adobe Photoshop and Photoshop sequence(.psd)Import onlyImport does not support files that are CMYK,Duotone, LAB, or Multichannel mode. PSDscontaining a 32-bit alpha channel are notsupported. Convert your image to an 8- or 16bit PSD before importing.Adobe Premiere Title (.ptl, .prtl)Import onlyAnimated GIF (.gif)Import and ExportWindows onlyBitmap and Bitmap sequence (.bmp, .wbm,.dib, .rle)Import and Export8-bit per channel (bpc) or better only. Alphachannels in BMP files are not supported.CompuServe GIF (.gif)Import and ExportEncapsulated PostScript (.eps)Import onlyIcon file (.ico)Import onlyJPEG and JPEG sequence (.jpe, .jpg, .jfif)Import and ExportPICT and PICT sequence (.pic, .pct, .pict)Import onlyQuickTime player required on WindowsPortable Network Graphics (.png)Import and ExportExport in Mac OS X onlyWindows onlyTarga and Targa sequence (.tga, .icb, .vda, .vst) Import and ExportTIFF and TIFF sequence (.tif, .tiff)Import and ExportLast updated 11/13/20158-bit per channel (bpc) files only

9Audio file formatsFormatImport/Export supportFormat detailsAdobe Sound Document (.asnd)Import onlyAdvanced Audio Coding File (.aac)Import and ExportAudio Interchange File Format (.aif, .aiff)Import and ExportAudio Video Interleaved (.avi)Import and ExportDolby Digital (.ac3)Import and ExportMPEG Audio (.m4a, .mp3)Import and ExportMPEG Audio (.mpeg, .mpg)Import and ExportQuickTime (.mov)Import and ExportQuickTime player required on WindowsWindows Media Audio (.wma)Import and ExportWindows onlyFormatImport/Export supportFormat detailsAdobe Clip Notes (.pdf )Import and ExportAdobe Premiere 6.x Library(.plb)ImportWindows onlyAdobe Premiere 6.x Project (.ppj)ImportWindows onlyAdobe Premiere 6.x Storyboard (.psq)ImportWindows onlyAdobe Premiere Pro Project (.prproj)Import and ExportAdobe After Effects Project (.aep)Import and ExportProduction Premium or Master CollectionAdvanced Authoring Format (.aaf )Import and ExportWindows onlyBatch list (.csv, .pbl, .txt, .tab)ImportEdit Decision List (.edl)Import and ExportAfter 3 free trial uses, purchase SurCodeencoderOther file formatsAdobe Premiere Pro CS5 known issues and bugs (partiallist)Important: Be sure to install the recent updates for Adobe Premiere Pro and Adobe Media Encoder. These updates fixmany bugs.If you encounter a problem not mentioned here, submit a detailed bug report. You can also visit the Adobe PremierePro user-to-user forum for assistance. Turning off thumbnails in the timeline results in better performance when opening populated sequence timelines.(#2559596) Adobe Premiere Pro does not import .psb files (Photoshop large file support). Save the file in TIFF format to importinto Adobe Premiere Pro. (#2539821)Last updated 11/13/2015

10 A red frame (that indicates an error frame) can appear in captured HDV footage. (#2516899) RED R3D files cannot be imported (Mac OS) or rendered correctly (Windows) when the media is located in adouble-byte file path. (#2455402, #2534074) VST audio plug-in parameters can be set to incorrect values when switching presets. (#2481384) Adobe Photoshop support between Adobe After Effects and Adobe Premiere Pro are not the same. Copying andpasting complex Adobe Photoshop files between Adobe After Effects and Adobe Premiere Pro can result inmismatched results. Adobe recommends using flattened Adobe Photoshop files when copying and pasting betweenAdobe After Effects and Adobe Premiere Pro.Playback stops, loops Soundbooth, Premiere Pro CS5,CS5.5, CS6 Mac OSIssueWhen you play audio or video files in Soundbooth or Adobe Premiere Pro, playback stops or loops after a short time.It can stop or loop after a few frames to a few seconds.SolutionDo one of the following: Remove the Aggregate Devices plist file.1 Open the Finder and navigate to /YOUR HD/Library/Preferences.2 Rename the com.apple.audio.AggregateDevices.plist file, or move it to the trash.3 Restart Soundbooth or Adobe Premiere Pro and retry. Log in to your computer as the root user. Once you are logged in as root, relaunch your Adobe software and repeatthe process that generated the error. After you have verified that the software functions correctly, you can return toyour regular user account. For information on enabling the root user, see the Apple documentation on enabling theroot user account, located here. Update your system software to Mac OS 10.7.xPlayback in Premiere Pro CS5 is slow or stops completelywhile Photoshop is running in the background.IssueWhen you attempt to play or edit video in Adobe Premiere Pro CS5 with CUDA acceleration enabled, playbackperformance in Adobe Premiere Pro is slow or stops completely. Adobe Photoshop is running in the background.Last updated 11/13/2015

11SolutionClose Photoshop while you are working in Adobe Premiere Pro.Additional informationThis issue occurs on systems with Nvidia CUDA-enabled graphics processors (GPU). Photoshop doesn't release GPUresources (video memory) to other applications while it's running in the background.Last updated 11/13/2015

12Nikon D7000 footage stutters Playback AdobePremiere Pro CS5.5IssueWhen you play or scrub through a sequence that contains a clip based on a movie from a Nikon D7000 camera,playback is not smooth.SolutionChange the filename extension of the movie file from .mov to .mpg and reimport it.Additional informationAdobe Premiere Pro can natively decode some movies wrapped in QuickTime containers, without using QuickTimePlayer. Native decoding is much faster than going through the QuickTime component.Last updated 11/13/2015

13When Adobe Premiere Pro imports .mov files from a Nikon D7000 camera, it mistakenly thinks that it must use theQuickTime component for reading the file. By changing the filename extension to .mpg, you are telling Adobe PremierePro to use its native MPEG decoding component, which is much faster.If this solution doesn't work for you, come to the Adobe Premiere Pro user-to-user forum for assistance.Multiplexed MPEG2-DVD files exported with PCM audiofrom Adobe Media Encoder import with no audio.IssueWhen you export any source file to a multiplexed MPEG2-DVD file with the default PCM audio in Adobe MediaEncoder, the resu

Change the field order of a clip in the Adobe Premiere Pro CS4 Help or here for the CS5, CS5.5 and CS6 version. Additional tools for correcting field-order problems are available in the Field Options dialog. For instructions on using the Field Options dialog, see Create interlaced or