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Road to KnowledgeMARK YOUR CALENDAR FOR AAMVA’S 2018 EVENTSMar. 13–14, 2018REGION 1CONFERENCEWilmington,DelawareMay 14–17, 2018REGION 2CONFERENCEMyrtle Beach,South CarolinaJune 18–21, 2018REGION 4CONFERENCEBig Sky,MontanaJuly 9–12, 2018AAMVA aniaAug. 21–23, 2018Oak Brook,IllinoisOct. 23–25, 2018fall 2017MOVEmag.orgPhoto: Robert LaRosa, Jr.Denver,ColoradoPhoto: Bruce AndersenDATEWORKSHOP &LAW INSTITUTEREGION 3CONFERENCE08LOCATIONPhoto: Tomcio77EVENT

Every year, AAMVA events offer outstanding opportunities for education, updates and communication amongmembers. The meetings cover legislative news, currentjurisdiction practices and industry advances, so members leavearmed with knowledge that helps them conduct their businesseffectively and efficiently.Take advantage of AAMVA events in 2018. Learn from members,share successes and capitalize on large- and small-group settings.TOURIST TIPIF IT’S YOUR FIRST TIME IN DENVER, YOU MUST visit UnionStation. The historic landmark is a transportation, dining,shopping and entertainment hub.IF IT’S YOUR FIRST TIME IN WILMINGTON, YOU MUST goto a Wilmington Blue Rocks game. This Kansas City Royals’minor league team will be playing the Cleveland Indians’farm team, the Lynchburg Hillcats, during the Region 1Conference.IF IT’S YOUR FIRST TIME IN MYRTLE BEACH, YOU MUST ride the SkyWheel for its stunning views. This observationwheel is 187 feet tall and has 42 glass-enclosed gondolas.IF IT’S YOUR FIRST TIME IN BIG SKY, YOU MUST visitYellowstone National Park. The west entrance of the world’sfirst national park is only a short drive away, giving you thechance to explore its unique ecosystem.IF IT’S YOUR FIRST TIME IN PHILADELPHIA, YOU MUST visitthe Reading Terminal Market, America’s oldest continuouslyoperating farmers’ market. More than 80 merchants sella wide variety of food, drinks and other products there.IF IT’S YOUR FIRST TIME IN OAK BROOK, YOU MUST visit the nearby Brookfield Zoo. It is home to morethan 2,000 animals and is also an accreditedarboretum.FOR MOREINFORMATIONABOUT THESEEVENTS, VISITAAMVA.ORG.musings{THIS MONTH’S QUESTION}WHAT BROUGHT YOUTO THE 2017 AAMVAANNUAL INTERNATIONALCONFERENCE?Matt Dingbaum, Iowa Department ofTransportationThis is the place where you’re going to find out best practices. This is the place where you’re going to find what’sup and coming in the industries that we work in. I can’tthink of anything else that compares to AAMVA.Dawn Lietz, Nevada Department of Motor VehiclesSome of my closest friends have come from networkingat these meetings.Frank Mannarino, Covestro, LLC Specialty FilmsIt’s a great opportunity to meet key decision-makers.Sharon Madison, South Carolina Departmentof Motor VehiclesBeing able to talk to folks who are in similar job dutiesto what you have in your state, and talking about theirexperiences—getting some fresh ideas. We steal andsteal [those ideas] shamelessly.Kurt Myers, Pennsylvania Departmentof TransportationWhen we go through our daily lives, and we think aboutthe individuals who we maytouch and may talk to, weneed to remember that it’sVisit MOVEmag.sometimes not apparent, butorg to watch theit does impact people, and it2017 AIC Wrap Upis so important to what we dovideo.every day, and how we measureourselves as human beings.fall 2017MOVEmag.org09

A IC 2017 SCR A PBOOK➊eventsGolden Gate GalaHIGHLIGHTS FROM THE 2017 AAMVA AICHosted by AAMVA’s immediate past Chair ofthe Board Jean Shiomoto and the CaliforniaDepartment of Motor Vehicles, AAMVA’s2017 Annual International Conference (AIC) was anall-out success. It provided attendees with a combination of informative sessions and fun events. Sessiontopics included the latest advances in automated vehicle10fall 2017MOVEmag.orgtechnology, the Real ID Act, the future of dealersand drivers, the Road to Zero initiative and regulatingtransportation network companies, among others.Along with these educational meetings andconcurrent sessions, conference attendees had thechance to witness the 2017 solar eclipse duringa quick break in the opening general session.➊ Jean and DavidShiomoto lookcarefully into the skyalong with fellow AICattendees to catch aglimpse of the solareclipse. ➋ Membersof the California Highway Patrol – GoldenGate Division presentthe colors at AIC.➌ Anne Ferro welcomes attendees tothe 2017 AIC. ➍ KurtMyers gave remarks atthe end of the openinggeneral session.

➋➌➎➏➍➎ Anne Ferro andJean Shiomoto presenta donation to theCAHP Widows andOrphans’ Trust Fund.➏ Jean Shiomotopresents CathieCurtis with the Chair’sAward of Excellenceand Achievement.➐ Members of theCalifornia DMV staffcelebrate their hardwork with planningthis year’s AIC.➑ Jean Shiomotoposes with twoCalifornia HighwayPatrol officers duringthe Chair’s WelcomeReception. ➒ Theclosing banquetincluded a live band.➑➒➐fall 2017MOVEmag.org11

J U R I S DIC TION S POTLIG HTVoter VehicleTHE VIRGINIA DMV AND DEPARTMENT OF ELECTIONS CREATE ANELECTRONIC VOTER REGISTRATION SYSTEM BY BRITTANY MAGEEREGIONIFor the past two decades, the VirginiaDepartment of Motor Vehicles hashandled voter registration applications, and the process has been entirelypaper-based. In July 2016, the DMV andthe Department of Elections (ELECT)released their electronic “Motor Voter” (EMV) systemin order to reduce paper voter registration applications.Not only is it a greener process, but the new EMVsystem has the potential to improve efficiencies,customer experiences and data integrity. “It hasreally benefited everyone—the customers, both theDMV and ELECT, and the entire voter registrationprocess,” says Sandy Jack, director of Data Management Services at the Virginia DMV.HOW DOES IT WORK?If a Virginia resident is completing a qualifyingtransaction—such as updating his or her driver’slicense or ID card information—either on the DMV’swebsite, www.dmvNOW.com, or in-person at a DMVcustomer service center using a payment card terminal touchscreen, his or her voter registration statuswill be determined.If they have not yet registered to vote, theywill be offered the opportunity to apply byconfirming their personal information andanswering relevant questions. If they’vealready registered, they can choose toupdate their voter information.Once they have confirmedtheir personal information andcompleted the voter registrationquestions, the responses will besent as a package to ELECT andthen to local registrars to be processed electronically.Customers may complete simple updates to their existing voterregistration address on either digital12fall 2017MOVEmag.orgplatform as well. Or if they don’t want to register tovote, they don’t need to.A REAL TIME-SAVERThe biggest benefit overall is the efficiency of the processfor customers and both the DMV and ELECT. “Everything is now immediate and in real-time,” says Jack.Residents no longer need to fill out a paper application nor complete the registration through the mail,which is a huge time-saver and will only enhance thecustomer experience. (However, they may still optfor a paper-based application if they prefer.)For the DMV, the decreased number of paper applications to sort and mail has significantly reduced theamount of staff time spent on auditing applicationseach day. Now each electronic transaction is loggedautomatically, making it easier to process and track.It will also be easier for ELECT to check voters’information with the touch of a button should anyquestions arise.HOW TO GET STARTEDOverall, it was a team effort between the DMV andELECT to conceptualize the EMV. “It has really reimagined the entire concept of the transfer of databetween the DMV and ELECT,” says Jack.Her advice to other jurisdictions interested in building a similar electronic voterregistration system: “Start early, meetfrequently and really think it throughwith your partner, and make sure it’ssomething you both agree on.”find out moreFOR MORE INFORMATION ABOUTTHE VIRGINIA “E-MOTOR VOTER”(EMV) SYSTEM, CONTACT SANDYJACK, DIRECTOR OF DATA MANAGEMENT SERVICES AT THE VIRGINIADMV, AT SAUNDRA.JACK@DMV.VIRGINIA.GOV.

dashboardTHE REAL DEALBY AAMVA’S DATA LADY, JANICE DLUZYNSKIHere are the most recent jurisdiction surveys related to Real ID. All of these surveyshave additional questions that provide more information.REAL ID ISSUANCE REQUIREMENTS [30 RESPONSES]WHAT IS YOUR JURISDICTION’S REAL IDCOMPLIANCE POSITION?CompliantIntend to be compliantREAL ID COMMUNICATIONS SUPPORT [26 RESPONSES]IF YOUR JURISDICTION IS CURRENTLY REAL IDCOMPLIANT, DID YOU HIRE EXTERNAL MARKETINGOR PUBLIC RELATIONS SUPPORT TO COMMUNICATEREAL ID IN YOUR JURISDICTION?YesOtherNoWHAT DOES YOUR JURISDICTION REQUIRE OR PLANTO REQUIRE REGARDING ISSUANCE?Considering hiring oneAllow individuals the choice between a compliant and non-compliant credentialREAL ID OUTREACH [26 RESPONSES]WHAT TYPES OF OUTREACH ARE YOU USING, OR DOYOU INTEND TO USE, TO NOTIFY YOUR CUSTOMERSOF THE UPCOMING AIRPORT REQUIREMENTSREGARDING REAL ID?Only issue compliant credentialsOtherSample of responses:No responseREAL ID STATISTICS [32 RESPONSES]DOES YOUR JURISDICTION CURRENTLY OFFERREAL ID COMPLIANT DRIVER’S LICENSES ANDIDENTIFICATION CARDS?YesNoIN THE YEAR AFTER YOUR JURISDICTION BEGANISSUING REAL ID COMPLIANT DOCUMENTS, DIDYOUR JURISDICTION EXPERIENCE AN INFLUX OFINDIVIDUALS SEEKING TO UPGRADE THEIR CARDSSOONER THAN THEIR SCHEDULED RENEWAL DATE?YesNoIF YES TO THE PREVIOUS QUESTION, APPROXIMATELYHOW MANY MORE CUSTOMERS ON A MONTHLY BASISDID YOUR AGENCY ASSIST?0–10%Not compliant and did not respond to question10–25%25–50% Multi-channel approach that will include, [but] not be limited to, websiteupdates (including FAQs), social media blasts, mailing inserts (supplementing DMV mailed correspondence) and printed publications/handouts. Additional outreach may include email blasts to externalgovernmental agencies, community informational sessions and emailnotification to other partners/stakeholders. Press release, radio/local news interviews, newspaper ads, socialmedia notices, mass mailing to all drivers and targeted follow-upmail notification. Office signage, website, call center automated message, renewal notices and directmail. In addition, DMV will use news media,op/eds, social media, stakeholder outreach(emails/talking points) and paid media,depending on budget. Statewide public information campaign managed by a contracted advertising agency. Thedetails of this campaign have not been decided,but they will include, at a minimum, updatedinformation on the agency’s website, paid andunpaid social media messaging, inclusion of keymessages on or within driver’s license renewalnotices and paid advertising.Full details of thesesurveys can befound at aamva.org/Survey/User/Search.aspx.fall 2017MOVEmag.org13

IN DU S TRY IN S IG HTSecured witha SelfieALABAMA LAUNCHESELECTRONIC ID TO COMBAT STATETAX REFUND FRAUD BY BRITTANY MAGEEIdentity theft and data hacks are ongoing problems nationwide. According to the Internal Revenue Service (IRS),tax-related identity theft continues to be among the topscams, with hundreds of thousands of taxpayers reportingstolen returns each year—even with certain safeguards andprecautions in place.Criminals will file a fake taxreturn in advance of the actualtaxpayer, usually as tax filingopens, and steal the refund.By the time the IRS or stategovernment discovers a returnis fraudulent, the refund hasalready been issued to thefraudster and the taxpayer stillneeds to be paid. This resultsin the loss of billions of government dollars each year.eID TAX PILOTAs the tax refund theft continued to increase, IDEMIA(formerly MorphoTrust USA)saw the need to offer taxpayers a more secure andresilient means of protectingthemselves from this typeof identity crime, says MarkDiFraia, senior director ofdigital credentials and ecosystems at IDEMIA.Funded by a grant from theNational Institute of Standards and Technology (NIST),IDEMIA defined a pilotinitiative to demonstrate howa trusted electronic ID (eID)would empower taxpayers toprevent state personal income tax refund theft fromhappening to them.To join in the efforts of combating tax fraud, theAlabama Department of Revenue partnered withIDEMIA in 2016 for their own pilot. “We wanted tobe a part of it,” says Brenda Coone, deputy commissioner of the Alabama Department of Revenue.“We’re constantly trying to find ways to retool ourinitiatives to combat tax fraud, and IDEMIA’s eIDis a revolutionary technology.”The Alabama Department of Revenue workedwith IDEMIA to test the security features of the eIDprocess to make sure it couldn’t be easily spoofed orhacked. In April 2017, the eID tax pilot was launchedin Alabama.WHAT IS IT?The eID app is a service allowing consumers to create a personal online credential that is authenticatedby driver’s license issuing agencies—in this case,Alabama’s Law Enforcement Agency (ALEA).“IDEMIA’s eID enables users to verify their identitywith commercial and government entities online—aprocess that previously happened in-person usingsecure government documents,” DiFraia says. “WithFACEVALUERegistering an eIDis a simple four-stepprocess:➊Download the IDEMIAeID app14fall 2017MOVEmag.org➋Photograph driver’s licenseor state ID card➌Take a selfie with theapp to activate eID➍Register eID with the AlabamaDepartment of Revenue

crossword1an eID, users have a secure tool to present themselves online in a way nobody else can.”The eID app uses biometric technology as a keylayer of security. No logins or passwords are necessary. Instead, users unlock the app using facialrecognition to access their eID. The built-in livenessverification technology ensures that that a “live person” is in control of their eID, and no one can use theapp fraudulently using a photograph or video.THE INNER WORKINGSTo complete the eID setup, individuals must:›› Download the free IDEMIA eID app from theApple App Store.›› Once inside the app, take a photo of the front andback of their driver’s license or state ID.›› Take a self-photo, or “selfie.”At this point, ALEA validates the driver’s licensedata through its system and verifies the self-photomatches the person in the driver’s license system.In parallel, another service determines if the user’sdriver license is an authentic document.Once the app is set up, users register the eIDwith the Alabama Department of Revenue atMYALABAMATAXES.ALABAMA.GOV. A QR code isgenerated so the user can scan the code using theIDEMIA eID app on their smartphone.From then on, whenever a state tax return is filed forthe eID holder, the Department of Revenue will senda notification through the app to confirm that the correct individual filed that return. If the transaction isnot confirmed, the Department of Revenue will treatthe filed return as fraudulent and will not process it.“This app empowers taxpayers to secure their stateincome tax refund,” says Coone. “It’s simple, it’s secure,and it’s an excellent tool to help give you peace of mind.”NEXT STEPSCurrently, only the iOS version of the app is available,but the Android version is in development for the2017 tax season, says Coone.The Alabama Department of Revenue also hopesto have the ability to validate out-of-state driver’slicenses as well, since many residents do not havean Alabama driver’s license or ID card.find out moreFOR MORE INFORMATION ABOUT THE ALABAMA eID,VISIT 3ACROSS15 Hotel where the3 Lone star stateAAMVA2017that has completed1 Charity dedicatedAcrossInternationalConits Real ID rulesto organ donationferencewashostedcomplianceto help save lives,1Charitydedicatedtoorgandonationto helpa partner of DMVs17 Washington to the4 Commit perjuryacrosssaveAmerica,lives, a partnerUSA, abbr.of DMVs across America,5 Obey, as regulations2 words2 words 20AAMVA president 8 East Coast state6 Intentions and goalsand CEO, Annein full compliance6Intentionsandgoals7 Important 2005 Actwith the Real ID Actcreating minimum22 Kurt Myers, forrules7 ImportantAct creating minimumstandardsfor state 2005AAMVA9Expressdriver’sstandardslicenses, 2 for state driving licenses,2 words23NationalSafetywords10 ChooseCouncil initiative10 Westcoast statepending10 Salemis the capital11 Rear-endonfor Realdiscussedat the completionof thisIDWestrulesCoast complianceexample2017 AAMVAstateInternational Con16 Affection, brieflyference, 3 words12 forAskfor opinions12 Askopinions18 SeaWorld whale13 Golf score13 Golf score19 EquitableDOWN14 Trademark,20 In favor ofabbreviationType of evidence14 Trademark, 1abbreviation21 Published2 The N in SSN15 Hotel where the AAMVA 2017 internationlconference was hostedfall 2017MOVEmag.org17 Washington to the USA, abbr.151111122

philanthropy16fall 2017MOVEmag.org

AAMVA MEMBERSSUPPORT DONATELIFE AMERICA IN THEEFFORT TO SAVE LIVESTHROUGH ORGAN, EYEAND TISSUE DONATIONBY MEGAN KRAMER fall 2017MOVEmag.org17

philanthropymen, women and childrenawait lifesaving organtransplants8,000deaths occur every yearin the United Statesbecause organs are notdonated in timeAnother person is addedto the waiting list every10 minutes22 peopledie each daywaiting for an organ18fall 2017MOVEmag.orgAs more than 120,000 men, women and children arecurrently on the national transplant waiting list, organdonation is more important than ever. From heartsand kidneys to corneas and tissue, one person’s living and/ordeceased donations can improve and save many lives. DonateLife America, a national nonprofit organization, is dedicated tospreading the word about the importance of being a registereddonor in order t

vents a crash or a DMV employee asking a license applicant if he or she wants to be an organ donor, the difference your staff make with each customer transaction can be profound. Connecting through AAMVA creates opportuni-ties to do this work better all the time. For AAMVA staff, the opp