Revealing The Latest Trends & Statistics Regarding Quick .

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a mask?2020 SeeLevel HX Annual Drive-Thru Study23

OVERCOMING UNFORESEEN OBSTACLESNine percent of locations promoted a limited menu, whereas some limited the menu without notification.What efficiencies does your brand have in place to handle COVID-19-related events and/or supply chain issues?COVID-4. Was the menu limited?No90.9%Yes 9.1%n 1,4902020 SeeLevel HX Annual Drive-Thru Study24

CALLING FOR ADDITIONAL PLASTIC BARRIERSYes: 58.7%Only 58.7% of brands measured in the study provided clear plastic barriers at all drive-thru windows.Could this safety measure help customers feel safer and more comfortable dining with your brand?COVID-7. Did the drive-thru provideclear plastic barriers at all drive-thruwindows that shielded employee's faces?n 1,4902020 SeeLevel HX Annual Drive-Thru Study25

CALLING FOR ADDITIONAL PLASTIC BARRIERS (CONT.)While the Mountain division (AZ, CO, ID,MT, NM, UT, WY) was most likely to have employeeswearing gloves/masks, they were the least likely to use plastic barriers.Pacific59%n 188West NorthCentral55%Mountain47%n 97West SouthCentral58%n 1582020 SeeLevel HX Annual Drive-Thru StudyMid Atlantic65%n 81n 133n 246n 100n 1,490East NorthCentral59%New England69%East SouthCentral61%SouthAtlantic57%n 383n 104COVID-7. Did the drive-thru provide clear plastic barriers at all drive-thru windows that shielded employee's faces?26

CONTACTLESS PROVES EASIER SAID THAN DONEWith 80.1% of orders handed to the customer directly by an employee,contactless order deliveries prove difficult to achieve in drive thrus.COVID-8. How was your order given to you?(What type of contactless delivery was used?)16.4%Order Placedon Tray1.3%Order Placedon Window2.2% Other80.1%Employee HandedOrder to Customern 1,4902020 SeeLevel HX Annual Drive-Thru Study27

2020 SeeLevel HX Annual Drive-Thru Study

EVALUATIONS BY BRAND16516516516516516516516585Arby’sBurger KingChick-fil-ADunkin’KFCMcDonald’sTaco BellWendy’sCarl’s Jr.85Hardee’s 20 shops2020 SeeLevel HX Annual Drive-Thru Study29

GEOGRAPHICAL DISTRIBUTIONNewEnglandWest NorthCentralPacific18897Mountain100East NorthCentral246West SouthCentral158East 90 Total Visits2020 SeeLevel HX Annual Drive-Thru Study30

STUDY OVERVIEWFieldworkPeriodJune 2020 – August nch54.8%Breakfast 4.6%12.2%Speed of ServiceCustomerService2020 SeeLevel HX Annual Drive-Thru StudyLateAfternoonOrder ve SellOrder ConfirmationBoards (OCBs)COVID-1931

READY TO UNMASK EVEN MORE DATA INPurchase the full 2020 SeeLevel HX Annual Drive-Thru Studydata for 4,995 and gain access to: Detailed Study Findings by Brand Raw Data File in Excel Customizable Reporting Portal Readout of the Data Your Brand Questions Answered by SeeLevel HX ExpertsPURCHASE THE FULL STUDY »2020 SeeLevel HX Annual Drive-Thru StudyLisa van KesterenCEO, SeeLevel HXlisa.vankesteren@seelevelhx.com770.851.1170

2020 SeeLevel HX Annual Drive-Thru Study TOTAL TIMES RUNDOWN 283.3 310.2 321.6 341.6 344.3 349.3 351.7 358.7 394.2 488.8 KFC Taco Bell Hardee's Carl's Jr. Burger King McDonald's Dunkin' Wendy's Arby's Chick-fil-A n 1,507 n 1,490 KFC, McDonald’s and Taco Bell were faster in 2020 than in 2019. Total times by brand wait times plus service times

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