Ford Service Content

The warranties contained in this booklet and all questions regardingtheir enforceability and interpretation are governed by the law of thestate in which you purchased your Ford vehicle. Some states do notallow Ford to limit how long an implied warranty lasts or to excludeor limit incidental or consequential damages, so the limitation andexclusions described above may not apply to you.APPLICABILITY OF LIMITATIONS OF IMPLIED WARRANTY TO NEWVEHICLE LIMITED WARRANTY*** This information about the limitation of implied warrantiesand the exclusion of incidental and consequential damages alsoapplies to the NEW VEHICLE LIMITED WARRANTY. ***Ford participates in the BBB AUTO LINE warranty dispute resolutionprogram. You may contact BBB AUTO LINE by calling 800-955-5100.You are required to submit your warranty dispute to the BBB AUTOLINE before exercising rights or seeking remedies under the FederalMagnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extentpermitted by the applicable state ‘‘Lemon Law’’, you are also requiredto submit your warranty dispute to the BBB AUTO LINE beforeexercising any rights or seeking remedies under the ‘‘Lemon Law’’.If you choose to seek remedies that are not created by theMagnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law,’’you are not required to first use BBB AUTO LINE to resolve yourdispute – although the program is still available to you. For moreinformation regarding the BBB AUTO LINE program, see page 25 ofthis booklet.7

QUICK REFERENCE: WARRANTY COVERAGEThis chart gives a general summary of your warranty coverage providedby Ford Motor Company under the New Vehicle Limited Warranty.Please refer to the description of warranty coverage for more specificinformation.For each type of coverage, the chart shows two measures: years in service miles drivenELECTRIC VEHICLECOMPONENT8/100,000The measure that occurs first determines how long your coverage lasts.For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before three years elapse.In that case, your coverage ends at 36,000 miles.For more details on coverage, see: What is Covered? (pages 9-12) What is Not Covered? (pages 13-17)8

WHAT IS COVERED?Your NEW VEHICLE LIMITED WARRANTY gives you specific legalrights. You may have other rights that vary from state to state. Underyour New Vehicle Limited Warranty if:- your Ford vehicle is properly operated and maintained, and- was taken to a Ford dealership for a warranted repair during thewarranty periodthen authorized Ford Motor Company Dealers will, without charge,repair, replace, or adjust all parts on your vehicle that malfunction or failduring normal use during the applicable coverage period due to amanufacturing defect in factory-supplied materials or factory workmanship.Note: Warranted repairs with respect to the high voltage batteryassembly must be performed by an EV Certified Ford dealership.This warranty does not mean that each Ford vehicle is defect free.Defects may be unintentionally introduced into vehicles during thedesign and manufacturing processes and such defects could result in theneed for repairs. Ford provides the New Vehicle Limited Warranty onlyto remedy manufacturing defects that result in vehicle part malfunctionor failure during the warranty period.The remedy under this written warranty, and any implied warranty, islimited to repair, replacement, or adjustment of defective parts. Thisexclusive remedy shall not be deemed to have failed its essential purposeso long as Ford, through its authorized Dealers, is willing and able torepair, replace, or adjust defective parts in the prescribed manner. Ford’sliability, if any, shall in no event exceed the cost of correctingmanufacturing defects as herein provided and upon expiration of thiswarranty, any such liability shall terminate.Conditions that are not covered by the New Vehicle Limited Warrantyare described on pages 13-17. When making warranty repairs on yourvehicle, the Dealer will use Ford or Motorcraft parts or remanufacturedor other parts that are authorized by Ford, at the discretion of Ford orthe Ford dealership.Nothing in this warranty should be construed as requiring or prohibitingthat defective parts be replaced with parts of a different type or designthan the original part, so long as the vehicle functions properly with the9

replacement part. Moreover, Ford and its authorized Dealers are entitledto a reasonable time and a reasonable number of attempts within whichto diagnose and repair any defect covered by this warranty.In certain instances, Ford may authorize repairs at facilities other than aFord Dealer.Two separate warranties apply to tires on your new vehicle. The NewVehicle Limited Warranty covers tire defects in factory supplied materialor workmanship for 100% of labor costs and on a pro rata adjustmentbasis for parts. (See the reimbursement schedule below).For vehicles within the New Vehicle Limited Warranty time in serviceand mileage coverage period, defective tires will be replaced on a prorata adjustment basis according to the following mileage-basedReimbursement Schedule:MILES DRIVEN1-12,00012,001-24,00024,001-36,000PERCENT OF PARTS COVERED BY FORD100%60%30%The tire manufacturer also provides you with a separate tire warranty thatmay extend beyond the New Vehicle Limited Warranty coverage. You willfind the manufacturer’s tire warranty with the owner literature suppliedwith your vehicle. You have the option of having a tire warranty repairperformed by the tire manufacturer’s authorized service center. If you goto a tire service center for a repair covered by the New Vehicle LimitedWarranty, you may be charged a prorated amount for wear or othercharges. If so, you should present your paid invoice detailing the nature ofthe charges to any Ford Motor Company dealership for refundconsideration. When making warranty repairs on your vehicle, the Dealerwill use Ford, Motorcraft, remanufactured or other parts that areauthorized by Ford. In certain instances, Ford may authorize repairs atfacilities other than a Ford Dealer. Tire replacements under warranty willbe made with the same brand and model as originally equipped with thevehicle unless the same brand and model is no longer available, in whichcase a tire of the same brand, size, load, speed and tread type will beused. In some circumstances, Ford may authorize another brand and/ormodel to substitute for the original brand and model, even if still available.Normal tire wear or damage is not reimbursable. See page 16 for detailsof what is not covered.10

Extended warranty coverage periods are available for certainvehicle parts and conditions. Specifically,(1) Your vehicle’s Powertrain components are covered for five years or60,000 miles, whichever occurs first. The extended Powertrain coverageapplies to all components of the driveline that are not specificallycovered by the Electric Vehicle Component warranty. Powertraincomponents that receive warranty coverage for five years or 60,000 milesmay include gears, differential, shafts, fluid pumps, seals and gaskets,bearings, mounts, drive shaft, retainers, supports, universal and constantvelocity joints.(2) The high voltage battery and eDrive systems of your vehicle arecovered by the Electric Vehicle Component coverage for eight years or100,000 miles, whichever comes first. High voltage battery and eDrivecomponents covered by this warranty include the high voltage batteryassembly, Bussed Electrical Center (BEC), Battery Energy ControlModule (BECM), on-board charger, Inverter System Controller (ISC),DC/DC converter, and eDrive. If a covered component requiresreplacement under the Electric Vehicle Component warranty, it may bereplaced with a new, factory remanufactured, or factory refurbishedcomponent, at Ford’s discretion. Refurbished battery componentsselected for your vehicle will align with your vehicle’s age and mileageand meet Ford’s requirements and standards.(3) Your vehicle’s safety belts and air bag Supplemental Restraint System(SRS) are covered for an extended Safety Restraint Coverage Period,which lasts for five years or 60,000 miles, whichever occurs first.(4) Your vehicle’s body sheet metal panels are covered for an extendedCorrosion Coverage Period, which lasts for five years, regardless of milesdriven. The extended warranty coverage only applies if a body sheetmetal panel becomes perforated due to corrosion during normal use dueto a manufacturing defect in factory-supplied materials or factoryworkmanship. If aluminum body panels have corrosion or rust damage,and the damage is not the result of abnormal usage, vehicle accident,customer actions and/or extreme environmental conditions, the corrosionor rust damage repairs are covered for 5 years, unlimited miles. Fordamage caused by airborne material (environmental fallout) where thereis no factory-related defect involved and therefore no warranty ourpolicy is to provide free repair of paint damage due to the airbornematerial for 12 months or 12,000 miles, whichever occurs first.11

High Voltage Lithium-Ion Battery Capacity CoverageAs is the case with all batteries, the high voltage lithium-ion batterycapacity will decrease over time and with use. While gradual capacityloss with time and use is considered normal wear and tear, Ford MotorCompany warrants the high voltage battery against excessive capacityloss for a period of 8 years/100,000 miles, whichever comes first. If anauthorized EV Certified Ford Dealer determines that the battery capacityis less than 70 percent of the high voltage battery’s beginning of lifecapacity, this level of capacity loss is considered excessive. Themeasurement method used to determine the high voltage batterycapacity, and the decision of whether to repair, replace, or providereconditioned or remanufactured parts, and the condition of any suchreplaced, reconditioned or remanufactured parts, are at the solediscretion of Ford Motor Company. During the High Voltage BatteryCapacity Coverage period, Ford Motor Company will cover the necessarycomponent repair or replacement to correct this excessive capacity loss,when performed by an EV Certified Ford dealership. This coverage is inaddition to the high voltage battery assembly’s limited warranty fordefects in materials or workmanship. If a warranty repair requiresreplacement of the high voltage battery assembly, or one of itscomponents, it may be replaced with a new, factory remanufactured, orfactory refurbished component, at Ford’s descretion. Refurbished batterycomponents selected for your vehicle will align with your vehicle’s age,and mileage.NOTE: The battery capacity degradation rate will vary based on variousfactors, including environmental conditions, and will also be affected bythe way in which the vehicle is used. Following the recommendations inthe Preserving Your High Voltage Battery section of the Owner’sManual may help lower the rate of capacity degradation and optimizebattery life.Over the Air (OTA) UpdatesDuring the warranty coverage period, Ford Motor Company warrants that: you will not be charged for diagnosis, repair, replacement, oradjustment of components that are damaged or inoperable due to adefect caused by an OTA update12

WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITEDWARRANTY?Damage Caused By: accidents, collision or objects striking the vehicle (including drivingthrough a car wash) theft, vandalism, or riot fire or explosionusing contaminated or improper fluidscustomer-applied chemicals or accidental spillsdriving through water deep enough to cause water to be ingested intoany component. i.e. powertrain components immersion/flooding of the high voltage battery assembly abuse and/or misuse of the vehicle and/or high voltage battery pack,such as driving over curbs, overloading, racing or using the vehicle asa permanent stationary power source exceeding the load limits specified on the certification label. See yourOwner’s Manual for the location of the certification label failure to observe and resolve vehicle warnings and indications ofbattery concerns within a reasonable amount of time, typically 30 days failure to complete software updates within a reasonable amount oftime, typically 30 days the use of incompatible charging devices or methods modifications to the high voltage battery assembly, high voltagesystem, or associated wiring exposure to direct and/or intense heat sources outside of normal use,such as collision repairs that subject the vehicle to paint boothconditions that exceed Ford’s recommendations allowing the high voltage battery assembly to remain in a fullydischarged, or near zero state of charge, for more than 14 days repairs performed by facilities and personnel not authorized by Ford,including repairs which would have otherwise been covered under themanufacturer’s warranty,13

improper vehicle storage resulting in high voltage battery damage (SeeOwner’s Manual for vehicle storage recommendations)In order to maintain your warranty coverage, be sure to follow therecommendations in the Owner’s Manual under Preserving Your HighVoltage Battery.The New Vehicle Limited Warranty does not cover damage to the FordMobile Charger caused by abuse or misuse. Always use the Ford MobileCharger in a manner that conforms to the directions found in theOwner’s Manual.Damage Caused by Alteration or ModificationThe New Vehicle Limited Warranty does not cover any damage caused by: Tampering, alterations, or modifications of the vehicle, including thebody, chassis, electronics or their components, after the vehicle leavesthe control of Ford Motor Company the installation or use of a non-Ford Motor Company part or any partor software (Ford or non-Ford) designed for off-road use onlyinstalled after the vehicle leaves the control of Ford Motor Company, ifthe installed part fails or causes a Ford part to fail. Examples include,but are not limited to lift kits, oversized tires, roll bars, cellularphones, alarm systems, automatic starting systems andperformance-enhancing powertrain components or software andperformance “chips”.Your vehicle may allow, enable or facilitate the use of certain non-FordMotor Company software. Ford is not responsible for the functionalityof such software. Ford may disallow, discontinue or modify your abilityto use such software at any time without prior notification or incurringany warranty or other obligation. Non-Ford Motor Company softwaremay be governed by End User License Agreement or warrantyprovided by the software provider. For Ford Motor Company softwaresee End User License Agreement found in the Owner Manual.14

Damage Caused by Use and/or the EnvironmentThe New Vehicle Limited Warranty does not cover surface rust,deterioration and damage of paint, trim, upholstery, and otherappearance items that result from use and/or exposure to the elements.You, as the owner, are responsible for these items. Some examples are: dings, dents cuts, burns, punctures or tears road salt tree sap, bird and bee droppings windstorm, lightening, hail earthquake freezing, water or flood stone chips, scratches (some examples are on paint and glass) windshield stress cracks. However, limited coverage on windshield stresscracks will be provided for the first 12 months or 12,000 miles (whicheveroccurs first), even though caused by use and/or exposure to the elements.Maintenance/WearThe New Vehicle Limited Warranty does not cover: (1) parts and laborneeded to maintain the vehicle; and (2) the replacement of parts due tonormal wear and tear. You, as the owner, are responsible for these items. Seeyour Owner’s Manual. Some examples of maintenance and normal wear are: fluids such as coolant, brake wiper blades*fluid, and lubricants wheel alignments and tire cabin air filtersbalancing* tire rotation/inflation brake pad/lining* cleaning/polishing* Ford will replace or adjust certain maintenance items when necessary,free of charge during a limited period: Wiper blade replacements will be provided during the first six monthsin service, regardless of miles driven. Wheel alignments and tire balancing will be provided during the first12 months or 12,000 miles in service, whichever occurs first. Brake pad/lining replacements will be provided during the first12 months or 18,000 miles in service, whichever occurs first.15

SYNC Hands-Free Communications and Entertainment SystemIf your vehicle is equipped with SYNC, the New Vehicle Limited Warrantydoes not cover repairs under certain conditions, such as failure toprovide proper installation environment. The New Vehicle LimitedWarranty does not cover repairs for certain damage or loss, such as: Loss of personal recording media, software or data Loss, change, or discontinuation of functionality because of: system updates to Ford Motor Company software or lack ofcompatibility with non-Ford Motor Company electronic devices non-Ford Motor Company software, or obsolescence of vehicle software or hardware lack of network coverage or availability Damage caused by: abnormal use such as insertion of foreign objects, fluid spillage unauthorized modification to alter functionality or capability computer or internet viruses, bugs, or malware, such as worms,Trojan Horses, cancelbots installation of unauthorized software, peripherals and attachments unauthorized, unapproved and/or incompatible repairs, upgrades andmodification the defective function or obsolescence of your cellular phone or digitalmedia device (for example, inadequate signal reception by theexternal antenna, viruses or other software problems)Tire Wear or DamageThe New Vehicle Limited Warranty does not cover normal wear or wornout tires. Tires will not be replaced (unless required by a warrantyrepair) for wear or damage including: tire damage from road hazards such as cuts, snags, bruises, bulges,puncture, and impact breaks tire damage due to under or over inflation, tire chain use, racing,spinning (as when stuck in snow or mud), improper mounting ordismounting, or tire repair16

Other Items or Conditions Not CoveredThe New Vehicle Limited Warranty does not cover: vehicles that have had the odometer disconnected, altered, orinope

Ford and its Dealers also reserve the right to provide post-warranty repairs, conduct recalls, or extend the warranty coverage period for certain vehicles or vehicle populations, at the sole discretion of Ford. The fact that Ford has provided such measures to a particular vehicle or vehicle population in no way obligates Ford to provide similar