DX-80 Digital Executive Telephone User’s Guide
DX-80 Digital Executive TelephoneUser’s Guide
Every effort has been made to assure the accuracy of the information in thisdocument. The manufacturer assumes no responsibility, express or implied,for errors or omissions.Information in product documentation is subject to change without notice anddoes not represent a commitment on the part of Comdial. No part of Comdialmanuals may be reproduced or transmitted in any form or by any means,electronic or mechanical, including photocopying, for any purpose other thanthe purchaser's personal use, without the written permission of Comdial.Products mentioned in this documentation that are not manufactured byComdial may be trademarks or registered trademarks of their respectivemanufacturers. Copyright Comdial, 2004All rights reserved.Page 2P7292 DETUG 03/04
7260-00 Digital Executive Telephone2-row, 16-column,feature interactiveLiquid CrystalDisplay3 Interactive buttons fordynamic displayed featureinteractionStatus Lampindicates: Headset /Speakerphonein use Forward Mode MSG Waiting Mute Mode CO Ringing ICM RInging30 - UserProgrammableFeatures /ResourceButtonsVOLUMEFEATURE:Used to accessall system“Feature” codesTRANSFER:Used totransfer callsCONFERENCE:Build & ControlconferencesMUTE:Disable thetransmitter2.5mmHeadset JackStandard 12-keyDial PadDX-80 Digital Executive Telephone User GuideHOLD:Place and retrievecalls on hold.ON/OFF:Speakerphone /HeadsetPage 3
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Table of ContentsMaking a Call7Outgoing Call (CO/Outside Line),.7.7Intercom Call (to an extension) – ,.7Account Code – Making a Call Using Account Code.7Automatic Redial 'Call Operator/Attendant .8.8Conference, Meet Me – .9Conference, Supervised/Unsupervised 'Direct Inward System Access (DISA) (Optional).11Last Number Redial '.11Off Hook Voice Announce with Hands-free Answerback.12On Hook Dialing.13.13Paging – ,Saved Number Redial ' .13Speed Dial – Extension – , System – .14In-Progress Features15Answering Machine Emulation (Listen/Pick Up).15Call Back – CO Line [cbck].15Call Back – Extension [cbck].16Call Park / Call Park Answer ' .17Call Pick Up – Group .18Camp On – Extension [camp] .18Do Not Disturb – One Time ' .19Do Not Disturb – Override .19Flash – CO Line ' .19Forced Intercom Call Forward ' .19Forced Intercom Tone Ring .20Hold, Common (System) & I-Hold Indication.20.21Hold – Exclusive 'Hold Reminder.21Holding Call Answer – Select.21Intrusion - Extension/CO Line.22Meet Me Page ' ,.22' .23Memo PadMessaging – Call Me, Text or Voice ' .23Monitor – Extension/Outside Line.26.27MuteOff Hook Voice Announce with Hands-free Answerback.28Pulse to DTMF Conversion .28DX-80 Digital Executive Telephone User GuidePage 5
Release Key ' .29Saved Number Redial ' .29Transfer.29Transfer and Answer Call ' .30Setup30Alarm Clock – Extension ' .30Automatic Hold ' .31Automatic Selection (CO/Intercom) ' .32 / .32Background Music (BGM)Busy Ring Allow/Deny ' .33Call Forward - Extension ' .33Caller ID (Standard on all CO Lines) .38Caller Identification Table – Callback ' .38Default Set ' .39Dial Pad Confirmation/Touch Tone ' .39.40Distinctive Ringing – Extension 'Do Not Disturb ' .40.41Extension Feature Status Check '.41Extension Password 'Feature Key Reset ' .42Feature/Directory Number Lookup ' .42Flexible Feature Button Programming ' .43.44Headset Mode 'Hidden Codes ' .45Hot Key Enable/Disable ' .46Hotline ' .46.47Intercom Mode Selection 'Messaging – Status Text ' .48Night Service Mode / Activate ' .49.50Page Allow/Deny 'Pause/Pause Insertion .50Phone Lock/Unlock '.51.51SpeakerphoneStatus Lamp .52Volume Control .52Page 6P7292 DETUG 03/04
Making a CallOutgoing Call (CO/Outside Line),Access to CO Lines (outside lines) is possible via several methods. Insome cases you may want to dial the specific outside line (lines ) or outside line group ( , – ), but in–most cases, you can simply press the outside line button.1. Press the outside line buttonof an idle outside line (LED not lit). Ifthe handset is still on-hook, the speakerphoneLED will light.2. When you hear dial tone, dial the telephone number.3. Hang up to end the call. (Pressto hang up.)if you are using speakerphoneIntercom Call (to an extension) – ,Dial the extension number. (Speakerphone activates automatically.) Lift thehandset for a private call.Or of the extension that you want to call.Press the DSS buttonAccount Code – Making a Call Using Account CodeIf you want a call to be associated with a specific account in the detailedrecords output from the DX-80 system (SMDR), you must enter an accountcode prior to making the call. The account code length is predeterminedand programmed to be from 2 to 8 digits.Operation1. Dial the Account Code access number.2. Enter a valid account code. (The DX-80 system will automaticallyaccess an idle outside line.)3. Dial the telephone number.Automatic Redial'You can use Automatic Redial (AR) to dial the last number you dialed. Thesystem will automatically dial the number and then wait for a predeterminedtime for the call to be answered. If the call is not answered during this time,the system will hang up and then try the call again. The number ofattempts the phone will make is designated in the system programming.DX-80 Digital Executive Telephone User GuidePage 7
Operation1. When you place a call and receive a busy signal, hang up.2. Press '. Call Operator/AttendantThe extension that is programmed as the Attendant may receive multipleinternal calls via the programmed Operator Code. The Operator Code is “0”at default.OperationTo call the attendant (operator), press .Conference, Meet Me – Conference is used to join telephone connections together. Meet MeConference simplifies the setup process by assigning eight separateconference locations that are joined by dialing the location number. (4parties maximum each.) Callers can be transferred easily to theselocations. Users may simply dial the location number. Outside parties canjoin the conference via the automated attendant simply by dialing thelocation number at the auto attendant greeting.Operation – Transfer a Caller to a Meet Me Conference1. While connected to another extension or outside line, press2. Dial the Meet Me Conference destination for this call (390-397).3. Hang up to complete the transfer.Operation – Join a Meet Me Conference1. Dial the Meet Me Conference destination to join (390-397).2. Hang up when finished.Operation – Join a Meet Me Conference from the Auto Attendant1. When the automated attendant answers, dial the Meet MeConference destination to join (390-397).2. Hang up when finished.Page 8P7292 DETUG 03/04
Conference, Supervised/Unsupervised'The system can accommodate eight, 4-member (party) conferencessimultaneously. Conferences can include a maximum of 3 outside linesand any number of extensions to a maximum of 4 conference members.One inside key telephone station is the controller of the conference andconstitutes one conference member. Before a conference can beestablished with 4 members, a 3-member conference must be establishedfirst.Supervised/UnsupervisedA Supervised Conference is a conference in which at least one member isan extension of the DX-80 system. The DX-80 extension that establishes aconference is the conference controller and may add and/or deletemembers of the conference at any time. The conference controller also hasthe privilege of establishing an Unsupervised Conference.An Unsupervised Conference is a conference in which only callers onoutside lines are members. All members are therefore outside of thepremises and connected together using the DX-80 conference resource. Anunsupervised conference may be re-joined by the initiating DX-80extension, however, since that extension maintains control of theconference even though it is unsupervised.Operation – Establish a Three-party Conference1. Answer or place the first call (internal or external).2. Press3. Place the second call (internal or external).button. The connections are joined together.4. Press the5. Hang up to end the Conference.Operation – Establish a Four-party Conference1. First establish a three party conference (per above).2. Press3. Place the third call (internal or external).4. Press thebutton. The connections are joined together.(Four parties include the initiator {Controller} of the conference.)5. Hang up to end the Conference.DX-80 Digital Executive Telephone User GuidePage 9
Operation – Establish an Unsupervised Conference1. First establish a conference (per above) with two or three outsidelines. The Unsupervised Conference is established and2. Press 'your extension is returned to idle.Operation – Rejoin an Unsupervised Conference1. Press '.2. Your extension is rejoined to the conference connection.Operation – Force Release a Conference Member(Conference Controller only)1.While engaged in a conference the display shows:XXX XXX XXXprivate forced2.Press [forced].PRESS DIR#exit3.Press [exit] to abort the operation and return to the conference.Or 3.4.5.Dial the directory number (outside line number or Extension number)to release. (You may also simply press the outside line button or DSSbutton of the outside line/extension to be released.)That conference member is disconnected and you are rejoined inconference with the remaining members.Hang up to end the Conference.Operation – Private Connection with a Conference Member(Conference Controller only)1. While engaged in a conference the display shows:XXX XXX XXXprivate forced2. Press [private]PRESS DIR#exit3. Press [exit] to abort the operation and return to the conference.Page 10P7292 DETUG 03/04
Or 3. Dial the directory number (outside line number or Extension number)to connect. (You may also simply press the outside line button or DSSbutton of the outside line/extension to be connected.)4. That conference party is removed from the conference and connectedto you.5. You may re-establish the conference with all members by pressing thebutton.Or 5. Hang up on the current connection and rejoin the remaining.member(s) by pressing6. Hang up to end the conference/connection.Direct Inward System Access (DISA) (Optional)This optional feature allows you to remotely access system resources suchas System Speed Dial, outside line Access, and Intercom dialing.DISA can be accessed via the Automated Attendant (AAM required) as wellas by dedicated DISA lines.Operation1.2.Call into the DX-80 system from some remote location.When the Automated Attendant answers, press 9 to access DISA.Or 2.3.4.If the dialed number is a DISA line only, the line will automaticallyanswer.DISA dial tone is heard (stutter dial tone).Dial an extension number, Hunt Group number, or the Operator code.Ring-back tone is heard until the call is answered.Or to access a DX-80 outside line 1. Dial “#” Extension Password Extension Number “#” to access asystem outside line to dial out.2. Dial an outside line Group number, or speed dial location number toplace an outgoing call.3. Hang up when finished.Last Number Redial'The Last Number Redial (LNR) feature automatically dials the last numberdialed from your telephone. The LNR retains sixteen (16) digits for eachDX-80 Digital Executive Telephone User GuidePage 11
extension. You may either choose a specific outside line by first pressingthat outside line button or you may allow the line to be selectedautomatically by the LNR feature.Operation – Choose an Outside Line First1.Press an outside line button.2.Press '.Operation – Automatically Select an Outside Line1. Press '.Off Hook Voice Announce with Hands-free AnswerbackOff-Hook Voice Announce (OHVA) allows you to announce your call overthe speaker of a busy extension.To receive an OHVA call, the called extension must be using the handset.An OHVA call can be rejected easily if the call in progress should not beinterrupted.Operation – Placing an OHVA to Another Extension1. Call the busy extension.EXT XXXBUSYcbck msg next2. Press [next]. The bottom row options change as follows:camp voic3. Press [voic]. The OHVA call is established over the called extensionspeakerphone.OHVA EXT XXXOperation – Receiving an OHVA Call1.While on a call using the handset, you receive an OHVA call:EXT XXXOHVAreject2.Page 12Respond to the OHVA caller using the telephone speakerphone (nobuttons to press) or press [reject] to end the OHVA call.P7292 DETUG 03/04
On Hook DialingYou can make outgoing calls from your digital speakerphone without liftingthe handset, and you can monitor the dialing status through the built-inspeaker. The button lamp is lit when you are making a call.Operation1. Without lifting the handset, dial any extension number. (Hot Key mustbe enabled in the phone system programming.)Or 2. Without lifting the handset, press any outside line button and dial.3. When Hot Key is disabled, press the ON/OFF button or press an idleoutside line button. Then dial without lifting the handset.Paging – ,You can make a public announcement to all extension users or to a portionof users. The DX-80 system provides both all-call (heard by all users) andpage zone (heard by a specific group of users) paging that you access bydialing special codes. Page announcements are heard over extensionspeakers.Operation1. While in the idle condition – lift the handset.2. Dial the Zone Page access code (extensions) – for the group of users you want to page, orexternal pageto page all users, press the feature button designated as ALL PAGE(if available) or dial the All Call Page access code .3. You hear the Page Alert Tone.4. Make paging announcement.5. Hang up when finished.Saved Number Redial' Saved Number Redial is normally used whenever you want to retain atelephone number to be dialed later. The same feature code is used toSave a Dialed Number (SDN) and to dial the saved number – SavedNumber Redial (SNR).DX-80 Digital Executive Telephone User GuidePage 13
Operation – SDN1. After you’ve placed an outside line call for which you want to store thenumber, press ' .2. The dialed number is stored in the Saved Number memory.Operation – SNR1. When the telephone is idle, press the feature button designated asREDIAL (if available) or press ' .2. The stored number is dialed.Speed DialExtension – System – ,Speed Dialing allows you to store frequently dialed numbers. There are 20speed “bins” for most extensions and 200 system speed bins that may beshared by all extensions.Operation – Setup1.Press ' .2.3.4. – Dial the Speed Dial location number ( Press [show]. The current contents are displayed.Press [chg].5.Input the number you want to store, including Pauses ('6.7.Flash ' and Pulse To Tone Conversion ( ) codes.Press [save]. That number is stored in this speed dial location.Continue programming speed dial locations from step 2 above orhang-up (press). ),twice) to exit.Operation – Use – System Selects the Outside Line Automatically1.Dial the Speed Dial location number ( – , – 2.).That speed dial number is dialed on the last outside line that you usedor any outside line in the same outside line group.Operation – Use – You Select the Outside Line to Use1.Press the desired outside line button (or dial the outside line directorynumber 740-755).2.Press ' .Page 14P7292 DETUG 03/04
3.Dial the Speed Dial location number ( – – ,).In-Progress FeaturesAnswering Machine Emulation (Listen/Pick Up)Answering Machine Emulation requires the optional DX-80 Small Office(Voice Mail System). This feature mimics the call-screening feature of ananswering machine. Whenever your voice mailbox answers a call, the DX80 allows you to screen the caller leaving the message. This option isavailable for only a few seconds after your voice mailbox has answered thecall.Operation1.When an extension user voice mailbox answers a caller, you’ll hear an2.alert tone. The feature button programmed for Voice Mail (' )will flash green at a fast rate.Press the flashing Voice Mail button. The button LED will now flashgreen at a slower rate.The display shows:3.MONITOR VM CALLyesno3.1. Press [yes] to monitor call. The LED of the voice mail button willlight steady green. At this time you are monitoring the caller andmessage in progress.3.2. Or press [no] to exit this mode and abandon monitoring.4. If you select [yes], the display shows:MONITORINGanswerexit5.6.Press [answer] to be connected to the caller and remove him from thevoice mailbox. The voice mail button LED will extinguish.Press [exit] to leave the caller in the voice mailbox to record hermessage and to return your extension to idle status.Call Back – CO Line[cbck]This feature allows you to queue a busy outside line and reserve thatoutside line for use when it becomes available. This feature eliminates theDX-80 Digital Executive Telephone User GuidePage 15
need for you to observe the line status continually for availability. You mayhave only one Call Back active at any time.Operation1.2.Press a busy (solid red LED) outside line or outside line group button,or dial an outside line access group number (9, 800-806, 740 – 755).You will hear busy tone and the display will read:CO LN BUSYcbck3.4.Press [cbck] Interactive Soft Button or Dial [#] on the dial pad.You will hear a confirmation tone and the display will read:CBCK TO LINE5.6.XXXXXXA few moments later, the display will return to an idle state.When the selected outside line, or an outside line in the selectedoutside line group, becomes available, you will hear fast ringing at theextension and the display will read:CBCK TO LINE XXXreplydel7.8.Press [reply] to be connected to the available outside line and dial asusual orPress [del] to delete the outside line callback.Call Back – Extension[cbck]When you call an extension that is busy, in Do Not Disturb (DND), or idle,you can use this feature to queue your call so that it will be placed as soonas the extension is available (for busy or DND extensions) or the extensionuser returns (for idle extensions). When you send a Call Back to a busyextension, the Call Back process will begin when the busy extension hangsup. When you send a Call Back to an idle extension, the Call Back processwill begin once the user performs an operation at that extension and thenhangs up.Operation1. Dial the extension number of the busy extension.2. If the extension you are calling is in Tone Ringing Mode, the displayshows:EXT XXXcbck msgPage 16P7292 DETUG 03/04
3. If the extension you are calling is busy, the display shows:EXT XXX BUSYcbck msg next4. Press [cbck]5. You will hear a confirmation tone and the display will readCBCK TO EXT XXX6. Your extension will return to idle status.To Answer a Call Back:1. When the Call Back begins (called extension is now available), yourextension will ring a special Call Back alert ring for 30 seconds and thedisplay shows:CALL BACK TO XXXreplydel1.1. Lift the handset or pressOr 1.2. Press [reply] to activate the Call Back.To cancel all active Call Backs prior to receiving Call Back Alertringing:1. Press 'Call Park / Call Park Answer' This feature allows you to “park” a call at any extension. It is also used toretrieve a parked call from any extension. You park and retrieve calls by ) followed by the extension numberdialing the Call Park code ('where the call is to be/has been parked.Operation – Park Call1.2.3.4.While connected to an outside line call, press ' or press thefeature button designated as CALL PARK (if available).Dial the extension number where this call is to be parked, or press theDSS button of the extension where this call is to be parked.The outside line call is parked at that extension.Hang up the phone or proceed with other system functions.DX-80 Digital Executive Telephone User GuidePage 17
Operation – Call Park Answer1.2.3.While the phone is idle, press ' or press the feature buttondesignated as CALL PARK (if available).Dial the extension number where this call is to be parked, or press theDSS button of the extension where this call is parked.You are connected to the call. Call Pick Up – GroupYou may answer calls ringing at another extension using the Call Pick UpGroup feature.OperationWhen you hear another extension in your pickup group ringing, press .Or When you hear an extension in another pickup group ringing, dial that PickUp Group number (440-447).[camp]Camp On – ExtensionCamp On privately alerts the user of a busy extension that anotherextension is attempting a call. When you initiate a Camp On, the user atthe busy extension hears a Camp-On alert tone. The party currentlyspeaking with the busy extension does not hear the tone.Operation1.Call a busy extension. The display shows:EXT 102BUSYcbck msg next2.Press [next]. The bottom line on the display changes to:camp voice intru3.Press [camp]. The user of the busy extension hears the Camp On alerttone and the display shows:CAMP ON EXT 1034.Page 18When the busy extension goes on hook or places the current call onhold, the extension rings.P7292 DETUG 03/04
Do Not Disturb – One Time' DND – One Time allows you to block outside line ringing (Transfer ordirect) while engaged in a call already. The advantage of DND – One Timeis that you don’t have to remember to deactivate DND. It will automaticallydisable at the conclusion of the current call.Operation1.2.3.While you are connected on a call (outside line or Intercom), someonetransfers an outside line to your extension and it rings. To cancelringing for this call, press the feature button designated as DO NOTDISTURB (if available) or press ' .Do Not Disturb – One Time is activated.DND will deactivate when the current call is disconnected.Do Not Disturb – OverrideDND – Override allows you to override the DND condition at anotherextension. This feature should be used with some discretion since theextension in DND has invoked the feature for that purpose.Operation – Calling an Extension in DND1. Place intercom call to the extension in DND. You will hear DND toneand the display indicates the condition of the called extension:EXT 103DNDoverride2. Press [override].3. The called extension begins to ring.Flash – CO Line' Flash – CO Line is used with servicing telephone company features likeCentrex and Call Waiting. Flash – CO Line is used to generate a hookswitch signal to the telephone company to invoke the feature.OperationWhile connected to an outside line, press ' .Forced Intercom Call Forward' You can immediately forward tone ringing intercom calls to the attendant bypressing the DND button.DX-80 Digital Executive Telephone User GuidePage 19
Operation1.When your telephone is set to Tone Ring and another station is callingyou, the display shows:STA xx CALLING2.Press ' . The display shows:DO NOT DISTURB3.4.The ring is discontinued and the call is sent to the programmedattendant.Your extension remains in Do Not Disturb until deactivated. Forced Intercom Tone RingWhen you initiate an intercom call, you can use Forced Intercom ToneRinging to cause the called telephone to ring. After a Voice Announceconnection has been established to an extension, you may change the alertsignal at that extension from Voice Announce to Tone Ring.Operation1.Establish an intercom call to an extension in Voice Announce mode(Hands-free or Private). Your telephone will display:VOICE CALL xxmsg2.Press to change the alert signal at the called extension from VoiceAnnounce to Tone Ringing. Your telephone will display:CALLING STA 10cbck msg3.A Tone Ringing alert signal is sent and continues at the calledextension until it is answered.4.If your call remains unanswered, you may dial again to return toVoice Call Announce mode.Hold, Common (System) & I-Hold IndicationYou may place any outside line on System Hold by pressing thebutton. When you place a line on System Hold, the green lamp for that linewill flash at the I-Hold rate. I-Hold Indication allows you to distinguish easilybetween a call you placed on hold at your telephone and calls placed onhold at other telephones. The green lamp indicates that this is your holdingPage 20P7292 DETUG 03/04
line. The same system hold line will flash the red lamp at all otherextensions.Operation1.While on a line, the green lamp for that line is I-Use flashing (doublewink rate).2.Press. The green lamp now flashes at a slow rate and the callis placed on System Hold.Hold – Exclusive'When using the feature button and the hold button together, you may placean outside call on private/exclusive hold. The held line will appear in use atother extensions.OperationWhile connected on an outside line, press ' and then press.Hold ReminderThe system provides a programmable timer to remind you that a call hasbeen left on System or Exclusive Hold. When Hold Reminder is enabled,you will hear one ring tone repeated each time the selected time expires.Holding Call Answer – SelectHolding Call Answer allows you to place call on hold and retrieve calls fromhold by simply pressing thebutton. When multiple calls are holdingat an extension, Holding Call Answer will access the outside line that hasbeen holding the longest while placing the current
DX-80 Digital Executive Telephone User Guide Page 7 Making a Call Outgoing Call (CO/Outside Line) , Access to CO Lines (outside lines) is possible via several methods. In some cases you may want to dial the specific outside line (lines – ) or outside line group ( , – ), but in most cases, you can simply press the outside line button .
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