Off-Hour Deliveries (OHD) How-To Guide For Transporters 1

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Off-Hour Deliveries (OHD)How-To Guide for Transporters1

OHD HOW-TO GUIDE FOR TRANSPORTERSOverview Thank you for considering participating in the Off-Hour Deliveries (OHD)program. Shifting deliveries to the off hours (7 pm – 6 am) results in a wide range ofbenefits, not only for transporters and receivers but for the community andCity as a whole. This How-To Guide for Transporters provides steps that should betaken to successfully implement OHD. Even if you are already doing OHD, this guide is still relevant for improvingand increasing OHD participation.nyc.gov/dot2

Determine OHD Feasibilitynyc.gov/dot13

DETERMINE IF OHD IS FEASIBLE FOR YOUSeveral key factors should be considered to determine feasibility of OHD implementation. Ideal locations for OHD implementation include: Clients located in commercial areas. Clients with hours of operation in the off hour time period. You are registered as a trusted vendor Challenging locations for OHD implementation include: Dense residential neighborhoods, would not be a good fit due to potentialnoise concerns from residents. Labor hour restrictions may prevent you from having workers work during theoff hours as well as giving work to non-unionized employees. Clients with building leases that prevent OHD.nyc.gov/dot4

Strategize – Getting Startednyc.gov/dot25

STRATEGIZE – GETTING STARTED WITH OHDFirst Steps Are you making deliveries in areasthat have a lot of congestion or whereit is difficult to reach the curb? Thesecould be areas where you couldbenefit the most by shifting deliveriesto off hours.Assess your daily scheduled deliveryroutes to make a list of potentialclients that may be interested inparticipating in OHD.Plan to reach out to the list of potentialclients after reviewing this How-ToGuide for Transporters.nyc.gov/dot6

STRATEGIZE – GETTING STARTED WITH OHDHow Will You Make Deliveries in the Off-Hours? Are your delivery locations open andhave staff available to accept deliveriesbetween 7 pm – 6 am?If not, work with the goods receiver toinvestigate options for staff attendance.This could include aligning a deliverynear the beginning of an early morningstaff shift or end of an evening staffshift.If this is not possible, consider anunattended delivery solution. This iswhere a delivery person is providedwith a key or other form of access to anarea where goods can be left safely.nyc.gov/dot7

STRATEGIZE – GETTING STARTED WITH OHDNoise Mitigation There may be residents in closeproximity to your delivery location, so itis important to consider noisemitigation in your plans.The OHD Noise Mitigation StrategiesGuide provides practical actions thatcould be applied when implementingOHD. These strategies include: Training/Education Noise Absorbing Materials Low Noise Equipment Truck Noise MitigationVisit https://www.ohdnyc.com/home/noise-management for more informationnyc.gov/dot8

Receivers Participationnyc.gov/dot39

RECEIVERS PARTICIPATION: CORPORATE CHAINSBoth transporters (shippers & carriers) and receivers must work togetherfor successful OHD implementation. Corporate chains (two or more locations) are typically set up as a verticallyintegrated supply chain. This allows flexibility for businesses to shiftdeliveries to the off hours. Coordinate with your clients management team in charge of delivery logisticsto determine best route options and delivery schedule for OHD. You are recommended to share the OHD Program Guide (website, How-ToGuide for Receivers, etc.) with your clients as a frame of reference duringthese discussions. NYC DOT can provide assistance with coordinating thiseffort, if needed.nyc.gov/dot10

RECEIVERS PARTICIPATION: SMALL BUSINESSESBoth transporters (shippers & carriers) and receivers must work togetherfor successful OHD implementation. Small businesses (single location) typically receive goods delivery frommultiple transporters. You would need to reach out to your clients to determine whether they arealready doing OHD with other transporters or willing to do OHD with yourbusiness. You are recommended to share the OHD Program Guide (website, How-ToGuide for Receivers, etc.) with your clients as a frame of reference duringthese discussions. NYC DOT can provide assistance with coordinating thiseffort, if needed.nyc.gov/dot11

Curbside Access for OHDnyc.gov/dot412

CURBSIDE ACCESS FOR OHDNYC DOT can facilitate curbside access for truck loading andunloading in areas that have a high volume of OHD. If your delivery trucks currently donot have the necessary legalcurbside access when makingdeliveries between 7 pm and 6 am,contact NYC DOT to schedule asite visit for field assessment,recommendation and potentialcurbside access for OHD.nyc.gov/dotE-Mail: ohdnyc@dot.nyc.gov; Phone: (212) 839-6670; Website: https://www.ohdnyc.com13

Additional Recommendationsnyc.gov/dot514

ADDITIONAL RECOMMENDATIONSIf you have determined that OHD implementation is not feasible for your business, we haveadditional recommendations for reducing truck congestion and increasing delivery efficienciesduring the day time: Delivery Windows – NYC DOT can make curb space available for delivery trucks during theday time (where feasible) and thus reduce double parking and traffic congestion. Delivery Consolidation – You may be able to reduce the total number of truck deliveries toyour clients by delivering to a consolidation center. You may explore this directly with yourclients. Contact NYC DOT for more information on Delivery Windows and Delivery Consolidationimplementation.nyc.gov/dotE-Mail: ohdnyc@dot.nyc.gov; Phone: (212) 839-6670; Website: https://www.ohdnyc.com15

Contact NYC DOTnyc.gov/dot616

CONTACT NYC DOTGet in Touch NYC DOT is keen on hearing from organizations and businessesimplementing OHD. Some support and advice is available from the Office of Freight Mobility toassist organizations in the implementation of OHD.Contact Us Today!Off-Hour Deliveries (OHD) ProgramE-Mail: ohdnyc@dot.nyc.govPhone: (212) 839-6670Website: https://www.ohdnyc.comnyc.gov/dot17

OHD HOW-TO GUIDE – THANK YOU!nyc.gov/dot18

nyc.gov/dot. Noise Mitigation. STRATEGIZE – GETTING STARTED WITH OHD There may be residents in close proximity to your delivery location, so it is important to consider noise mitigation in your plans. The OHD Noise Mitigation Strategies Guide provides practical actions that could be

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