Welcome To Barclaycard Anywhere

Welcome toBarclaycardAnywhereYour user manual

Thanks for choosingBarclaycard AnywhereHere, you’ll find all you need to make the mostof Barclaycard Anywhere and taking paymentsfrom the palm of your hand.Barclaycard Anywhere user manual2

Get to know your card readerFeatures of your Barclaycard Anywhere card reader51 Power buttonUsed to switch the card readeron and off and enter sleep mode2 USB connectorUSB socket used for charging63 Swipe slotReads magnetic stripe cards(stripe downwards and facingaway from the cardholder)4 Charging LEDRed LED indicates unit is charging5 Contactless LEDsGreen LEDs indicate that a contactlesscard transaction is being processed6 OLED displayDisplays instructions for cardholder7 Cancel keyCancels actions includingPIN entry8 Clear keyDeletes last PIN digit entered9781031429 Enter keyConfirms actions includingPIN entry10 Card slotReads chip cards (insert cardwith chip facing upwards)Barclaycard Anywhere user manual3

Here’s a simple step-by-stepguide to getting started1. Download the Barclaycard Anywhere app from the App Store oron Google PlayTM . (Search for ‘Barclaycard Anywhere’. See minimumphone specification on page 22)2. Log in on the app – your username is your email address and you’ll haveset your password from your welcome email. (If you haven’t received it,call us on 0800 0920 808*.)3. Before you use Barclaycard Anywhere, charge your card reader’s battery– the first charge should be for at least three hours. You can do this withthe USB cable that came in the box. Connect it from the port on the topof your card reader to any computer or USB plug adaptor. (If you’reconnecting it to a laptop, make sure the laptop’s connected to a powersource, otherwise your card reader won’t charge.)4. Switch on your card reader. Press the blue On/Off (power) button atthe top of the card reader. You only need to press it once, and don’t holdit down.5. Pair your card reader with your phone or tablet via Bluetooth – follow theinstructions on the next page.App Store is a trademark of Apple Inc. Google Play and theGoogle Play logo are trademarks of Google Inc.Barclaycard Anywhere user manual4

Pairing your phone with BluetoothSwitch on your card reader.Make sure the Bluetooth symbol is showing in the top left cornerof the screen.Hold down the green key until the Bluetooth symbol startsto blink.Make sure Bluetooth is activated on your phone or tablet.In the ‘Devices’ list (in the Bluetooth section of the Settings app on yourphone or tablet), ‘Barclaycardxxxxxx’ should appear. Tap on this.The same six digits xxxxxx will also appear on your card reader screen.Check they match and tap the Pair button on your phone or tablet.Press the green key on your card reader to confirm the pairing.On your phone or tablet, check that it says ‘Connected’next to the ‘Barclaycard’ on your ‘Devices’ list’.You’re now ready to start tradingWhen you register with Barclaycard Anywhere, we email youwith your account details. If you haven’t registered yet, or ifyou have registered, but haven’t yet received your welcomeemail, please call us on 0800 0920 8081.Barclaycard Anywhere user manual5

View your Transaction History L og in to the online portal atbarclaycard.co.uk/business/anywhere S elect the date range to view thetransaction history All transactions for that date range willappear below I f you need to download your transactionhistory select ‘Export Data’. You’ll then beable to view it in an application of your choice,such as MS ExcelBarclaycard Anywhere user manual6

Add additional users1Log in to the online portal. Select ‘Settings’and then the ‘Employees’ tabBarclaycard Anywhere user manual2Click on ‘Activate employee’ and ‘inviteemployee’ to join. Each employee willneed their own unique email address touse Barclaycard Anywhere. When they’reinvited to join, they’ll be asked to set uptheir own password3Choose whether to allow employees toprocess refunds by using the tick box7

How to takea transactionMake sure you’re connectedand logged on, then:1  Enter the transaction amount. (Optional: enter a descriptionto appear on the cardholder’s receipt and in the onlinetransaction history.)2  Select ‘Checkout’ on the app screen. (If the app doesn’twake up the card reader automatically, press thepower button.)3  Follow the on-screen directions.4  Chip & PIN – if the customer’s paying by Chip & PIN,they need to put their card in chip-first into the slot on thelower end of the card reader and enter their PIN to confirmthe amount.5  Contactless – if the customer’s paying by contactless,they need to hold their card or contactless device over thescreen of the card reader. Four LED lights will show thetransaction is being processed.6  Offer your customer an electronic receipt to be sent totheir email address. A paper receipt template is availablein the Barclaycard Anywhere online support pages –barclaycard.co.uk/business/anywhereBarclaycard Anywhere user manual8

Chip and PIN transaction1Landing page after loginBarclaycard Anywhere user manual2Insert amount. (Option to entera description – this will appearon the cardholder’s receipt andin the merchant’s transactionhistory.) Click on ‘Checkout’3App wakes card reader9

Chip and PIN transaction4App prompts for cardto be presentedBarclaycard Anywhere user manual5App prompts for cardholderto enter PIN (if card inserted)6App prompts to remove card10

Chip and PIN transaction7App prompts to ‘sendreciept’ or ‘close’Barclaycard Anywhere user manual8Enter email address and presssend (only if ‘send reciept’chosen on previous screen)11

Contactless transaction1Landing page after LoginBarclaycard Anywhere user manual2Insert amount. (Option to enter adescription – this will appear onthe cardholder’s receipt and in themerchant’s transaction history.)Click on ‘Checkout’3App wakes Card Reader12

Contactless transaction4App prompts for cardto be presentedBarclaycard Anywhere user manual5App prompts to‘Send Receipt’ or ‘Close’6Enter email address and presssend (only if ‘Send Receipt’chosen on previous screen)13

Magnetic stripe card transaction1Landing page after loginBarclaycard Anywhere user manual2Insert amount.Click on ‘Checkout’3App wakes phoneand card reader14

Magnetic stripe card transaction4App prompts for cardto be presentedBarclaycard Anywhere user manual5Swipe card identified.Cardholder should swipe card6Cardholder must sign on theblank screen and pass deviceback to merchant15

Magnetic stripe card transaction4Merchant validates signatureagainst back of card andpresses ‘Continue’Barclaycard Anywhere user manual5App prompts to‘Send Receipt’ or ‘Close’6Enter email address and presssend (only if ‘Send Receipt’chosen on previous screen)16

Issue a refund – via the appSelect the menu screen using the1Select the transaction inthe summary list or ‘Viewall transactions’Barclaycard Anywhere user manualicon or swipe the screen from left to right2Select ‘Refund transaction’3App shows date/time stamp forwhen transaction was refunded.Select ‘Send Receipt’ if the cardholder requests a receipt17

Issue a refund – via the Online Portal1Select the date of the original transaction and click on the3The payment will be sent back to the card used by the cardholder. Once the refund is complete, you can send a receipt if the cardholder asks for one.To do this, select the envelope iconBarclaycard Anywhere user manualrefund symbol2Confirm you want to refund the payment18

Issue a receipt at a later date – via the app1Select the transaction in thesummary list OR find it within‘View all transactions’Barclaycard Anywhere user manual2Select ‘Send Receipt’3Fill in customer’s emailaddress and press ‘Send’19

Issue a receipt – via the online portal1Select the date when the transaction took place and identify it inthe transaction list. Select thesymbol to refund itBarclaycard Anywhere user manual2Enter the cardholder’s email address and select ‘Send receipt’20

Issue a paper receipt1Download and print the PDF receipttemplate from the online support pagesat barclaycard.co.uk/business/anywhereBarclaycard Anywhere user manual21

Compatible devicesiOS – iOS (version 7 and higher): iPhone (4 ) iPod Touch (5 ) iPad (2 )Barclaycard Anywhere user manualAndroid – In general, all Android devices with Bluetooth and Android 4 or higher aresupported. The below devices have been tested and verified as at November 2016.For more details, see barclaycard.co.uk/business/anywhereSamsungGalaxy S3Galaxy S3 MiniGalaxy S4Galaxy S4 MiniGalaxy S5Galaxy S5 SportGalaxy S6Galaxy S7Galaxy NoteGalaxy Note 2Galaxy Note 3Galaxy Note 4Galaxy Note 5Galaxy Tab EGalaxy Tab S2Galaxy Tab 4Galaxy Grand NeoGalaxy GrandPrimeGalaxy E5SonyXperia E1Xperia E3Xperia M2Xperia M5Xperia M5 DualXperia VXperia ZXperia Z3Xperia Z5CompactBQAquaris X5Aquaris X5 PlusAquaris E5GoogleNexus 4Nexus 5Nexus 6Nexus 7Nexus 9DellVenue 7NvidiaShieldMTNSteppa 2MotorolaMoto G 2014Moto E 2014Moto G 2015Moto E 2015HuaweiMediapad (X1, X2,M1, M2, T1, T2)Ascend(All models)P9, P9 Plus,P9 liteMate 8, Mate S6PGX8P8P8 liteY3Y625Mate 7G7P7P7 miniOnePlus123VodafoneSmart 4 MiniSmart First 6Smart Tab 1022

Order additional/replacement card readerIf you’re an existing Barclaycard Anywhere merchant whoneeds additional or replacement card readers for yourmerchant account, just contact the Technical Support helpdesk on the number below. These will be charged to yourmerchant account at the time of ordering. RRP will apply.For all technical support,call us on 0800 0920 808*We’re available:Monday to Sunday 8am – midnightBank holidays 9am – 6pm*Calls to 0800 numbers are free from UK landlines and personal mobiles,otherwise call charges may apply. Please check with your service provider.Calls may be monitored or recorded in order to maintain high levels ofsecurity and quality of service.Barclaycard Anywhere user manual23

Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered inEngland No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

of the screen. Hold down the green key until the Bluetooth symbol starts to blink. . Galaxy Note 5 Galaxy Tab E Galaxy Tab S2 Galaxy Tab 4 Galaxy Grand Neo Galaxy Grand Prime Galaxy E5 Compatible devices Sony Xperia E1 Xperia