Cisco IP Phone 7800 Series User Guide - Callinghelp.webex
Cisco IP Phone 7800 Series User GuideFirst Published: 2015-11-25Last Modified: 2017-09-01Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITHTHE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipmentgenerates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users areencouraged to try to correct the interference by using one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the productThe Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain versionof the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUTLIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERSHAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, networktopology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentionaland coincidental.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (1110R) 2017Cisco Systems, Inc. All rights reserved.
CONTENTSCHAPTER 1Your Phone 1The Cisco IP Phone 7800 Series 1New and Changed Information 2New Information for Firmware Release 12.0(1) 2New Information for Firmware Release 11.7(1) 2New Information for Firmware Release 11.5(1)SR1 2New Information for Firmware Release 11.5(1) 2New Information for Firmware Release 11.0 3Phone Setup 3Adjust the Handset Rest 3Change the Viewing Angle of Your Phone 4Connect to the Network 5Connect to Expressway 5Activate and Sign In to Your Phone 5Sign In to Your Phone 5Sign In to Your Extension from Another Phone 6Sign Out of Your Extension from Another Phone 6Self Care Portal 6Speed-Dial Numbers 7Buttons and Hardware 8Navigation 10Softkey, Line, and Feature Buttons 11Phone Screen Features 11Clean the Phone Screen 12Differences Between Phone Calls and Lines 12Power Requirements 12Phone Firmware and Upgrades 12Postpone a Phone Upgrade 13Cisco IP Phone 7800 Series User Guideiii
ContentsView the Progress of a Phone Firmware Upgrade 13Energy Savings 13Turn On Your Phone 14Additional Help and Information 14Accessibility Features 14Troubleshooting 15Find Information About Your Phone 15Report Call Quality Issues 15Report All Phone Issues 16Lost Phone Connectivity 16Cisco One-Year Limited Hardware Warranty Terms 16CHAPTER 2Calls 17Make Calls 17Make a Call 17Make a Call with the Speakerphone 18Make a Call with a Headset 18Redial a Number 18Speed Dial 18Make a Call with a Speed-Dial Button 19Make a Call With a Speed-Dial Code 19Make a Call With a Fast-Dial Button 19Dial an International Number 20Get Notified When a Contact is Available 20Calls That Require a Billing Code or Authorization Code 21Secure Calls 21Answer Calls 21Answer a Call 21Answer Call Waiting 21Decline a Call 22Turn On Do Not Disturb 22Answer a Coworker's Phone (Call Pickup) 23Answer a Call Within Your Group (Pickup) 23Answer a Call from Another Group (Group Pickup) 23Answer a Call From an Associated Group (Other Pickup) 24Cisco IP Phone 7800 Series User Guideiv
ContentsAnswer a Call Within Your Hunt Group 24Sign In and Out of a Hunt Group 24View the Call Queue in a Hunt Group 24Answer Calls Automatically 25Trace a Suspicious Call 25Mute Your Call 26Hold Calls 26Put a Call on Hold 26Answer a Call Left on Hold for Too Long 26Swap Between Active and Held Calls 27Swap Between Active and Held Calls on the Cisco IP Phone 7811 27Call Park 27Place a Call on Hold with Call Park 27Retrieve a Call on Hold with Call Park 28Place a Call on Hold with Assisted Directed Call Park 28Retrieve a Call on Hold with Assisted Directed Call Park 28Place a Call on Hold with Manual Directed Call Park 28Retrieve a Call on Hold with Manual Directed Call Park 29Forward Calls 29Transfer Calls 30Transfer a Call to Another Person 30Consult Before You Complete a Transfer 30Conference Calls and Meetings 31Add Another Person to a Call (7811) 31Add Another Person to a Call (7821, 7841, 7861) 31Swap Between Calls Before You Complete a Conference 31View and Remove Conference Participants 32Scheduled Conference Calls (Meet Me) 32Host a Meet-Me Conference 32Join a Meet-Me Conference 32Intercom Calls 33Make an Intercom Call 33Answer an Intercom Call 33Supervise and Record Calls 34Set Up a Supervised Call 34Cisco IP Phone 7800 Series User Guidev
ContentsRecord a Call 34Prioritized Calls 35Make a Priority Call 35Answer a Priority Call 36Answer a Priority Call While on Another Call 36Multiple Lines 36View All Calls on Your Primary Line 36Answer the Oldest Call First 37View All Calls on Your Phone 37Shared Lines 37Add Yourself to a Call on a Shared Line 37Enable Privacy on a Shared Line 38Phone Calls with Mobile Connect 38Enable Mobile Connect 39Move a Call from Your Desk Phone to Your Mobile Phone 39Move a Call from Your Mobile Phone to Your Desk Phone 39Transfer a Call from Your Mobile Phone to Your Desk Phone 40CHAPTER 3Contacts 41Corporate Directory 41Dial a Contact in the Corporate Directory 41Personal Directory 41Sign In and Out of a Personal Directory 42Add a New Contact to Your Personal Directory 42Search for a Contact in Your Personal Directory 43Call a Contact in Your Personal Directory 43Assign a Fast-Dial Code to a Contact 43Call a Contact with a Fast-Dial Code 44Edit a Contact in Your Personal Directory 44Remove a Contact from Your Personal Directory 45Delete a Fast-Dial Code 45Cisco Web Dialer 45CHAPTER 4Recent Calls 47Recent Calls List 47Cisco IP Phone 7800 Series User Guidevi
ContentsView Your Recent Calls 47Return a Recent Call 48Clear the Recent Calls List 48Delete a Call Record 48CHAPTER 5Voicemail 51Your Voicemail Account 51Check for New Voice Messages 51Access Voicemail 52Access Audio Voicemail 52CHAPTER 6Applications 53Available Applications 53View Active Applications 53Switch to Active Applications 54Close Active Applications 54CHAPTER 7Settings 55Change the Ringtone 55Adjust the Contrast 55Adjust the Headset Feedback 56Adjust the Phone Screen Backlight 56Adjust the Volume During a Call 57Adjust the Phone Ringer Volume 57CHAPTER 8Accessories 59Supported Accessories 59View the Accessories Associated with Your Phone 60Headsets 60Standard Headsets 60Connect a Standard Headset 60Set Up a Wideband Standard Headset 61USB Headsets 61Connect a USB Headset 61Wireless Headsets 62Cisco IP Phone 7800 Series User Guidevii
ContentsEnable an E-Hookswitch Headset 62Swap Headsets While on a Call 62CHAPTER 9Product Safety and Security 65Safety and Performance Information 65Power Outage 65External Devices 65Ways to Provide Power to Your Phone 66Phone Behavior During Times of Network Congestion 66FCC Compliance Statements 66FCC Part 15.21 Statement 66FCC RF Radiation Exposure Statement 66FCC Receivers and Class B Digital Statement 67Cisco Product Security Overview 67Important Online Information 67Cisco IP Phone 7800 Series User Guideviii
CHAPTER1Your Phone The Cisco IP Phone 7800 Series, page 1 Phone Setup, page 3 Activate and Sign In to Your Phone, page 5 Self Care Portal, page 6 Buttons and Hardware, page 8 Power Requirements, page 12 Phone Firmware and Upgrades, page 12 Energy Savings, page 13 Additional Help and Information , page 14The Cisco IP Phone 7800 SeriesThe Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications.Table 1: Cisco IP Phone 7800 Series Major FeaturesFeatures7811782178417861ScreenGreyscale, nobacklightGreyscale, withbacklightGreyscale, withbacklightGreyscale, withbacklightLines12416Cisco IP Phone 7800 Series User Guide1
Your PhoneNew and Changed InformationFeatures7811782178417861Fixed feature keys8999Your phone must be connected to a network and configured to connect to a call control system. The phonessupport many functions and features, depending on the call control system. Your phone might not have allfunctions available, based on the way your administrator has set it up.When you add features to your phone, some features require a line button. But each line button on your phonecan support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already inuse, your phone won't display any additional features.To check which phone model you have, press Applicationsnumber field shows your phone model.and select Phone information. The ModelNew and Changed InformationNew Information for Firmware Release 12.0(1)No updates were required for firmware release 12.0(1).New Information for Firmware Release 11.7(1)No user guide updates were required for firmware release 11.7(1).New Information for Firmware Release 11.5(1)SR1Table 2: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.5(1)SR1.RevisionUpdated SectionUpdated for MLPP and Do not disturb supportTurn On Do Not Disturb, on page 22Prioritized Calls, on page 35Answer a Priority Call, on page 36New Information for Firmware Release 11.5(1)This User Guide has been streamlined and restructured to improve the customer experience.Cisco IP Phone 7800 Series User Guide2
Your PhonePhone SetupTable 3: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.5(1).RevisionUpdated SectionAdded the following section for Postpone a PhoneUpgradePhone Firmware and Upgrades, on page 12New Information for Firmware Release 11.0This User Guide has been streamlined and restructured to improve the customer experience.Table 4: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.0.RevisionUpdated SectionAdded the following section for Problem Report Tool Report All Phone Issues, on page 16supportRevised the following sections for cBarge and Barge Shared Lines , on page 37Revised the following sections for Do NotDisturb(DND)Turn On Do Not Disturb, on page 22Phone SetupTypically, your administrator sets up your phone and connects it to the network. If your phone is not set upand connected, contact your administrator for instructions.Adjust the Handset RestIf your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust thehandset rest to ensure that the receiver does not slip out of the cradle.Cisco IP Phone 7800 Series User Guide3
Your PhoneChange the Viewing Angle of Your PhoneProcedureStep 1Step 2Step 3Step 4Step 5Remove the handset from the cradle and pull the plastic tab from the handset rest.Rotate the tab 180 degrees.Hold the tab between two fingers, with the corner notches facing you.Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes fromthe top of the rotated tab.Return the handset to the handset rest.Change the Viewing Angle of Your PhoneYou can change the angle of the phone, except the Cisco IP Phone 7811, to eliminate glare on the screen.ProcedureStep 1Step 2Step 3Step 4Step 5Step 6Step 7Unplug the phone from the network.Place the phone so that the keypad faces the desktop.Grasp one side of the footstand with one hand and place your other hand on the phone.Hold down the phone and pull up on the footstand.Turn the footstand over.Push the footstand back into the phone until the stand locks into place.Place the phone upright and plug it into the network.Cisco IP Phone 7800 Series User Guide4
Your PhoneConnect to the NetworkConnect to the NetworkYou need to connect the conference phone to the telephone network. Wired connection—The phone is plugged into the network using an Ethernet cable. Mobile and Remote Access Through Expressway—After you connect the phone to the network, itconnects to the Expressway server automatically.Connect to ExpresswayYou can use Mobile and Remote Access Through Expressway to connect into your corporate network whenyou are working away from your office. Because your phone does not have a TFTP address configured, thephone displays a Welcome screen to begin the sign-in process.Before You BeginIf you have been using your phone at the office or with a VPN, reset your service mode before you connectto Expressway.If you need to connect to Mobile and Remote Access Through Expressway on-premise, restart your phoneand press Select when prompted.ProcedureStep 1Step 2Step 3Enter your activation code or service domain on the Welcome screen.Enter your username and password.Press Submit.Activate and Sign In to Your PhoneYou may need to activate or sign in to your phone. Activation happens once for your phone, and connects thephone to the call control system. Your administrator gives you your sign-in and activation credentials.Sign In to Your PhoneBefore You BeginGet your user ID and PIN or password from your administrator.Cisco IP Phone 7800 Series User Guide5
Your PhoneSign In to Your Extension from Another PhoneProcedureStep 1Step 2Enter your user ID in the User ID field.Enter your PIN or password in the PIN or Password field, then press Submit.Sign In to Your Extension from Another PhoneYou can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the sameas your phone. After you sign in, the phone adopts your user profile, including your phone lines, features,established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobilityservice.Before You BeginGet your user ID and PIN from your administrator.ProcedureStep 1Step 2Step 3Step 4Press Applications.Select Extension Mobility (name can vary).Enter your user ID and PIN.If prompted, select a device profile.Sign Out of Your Extension from Another PhoneProcedureStep 1Step 2Step 3Press Applications.Select Extension Mobility.Press Yes to sign out.Self Care PortalYou can customize some phone settings with the Self Care portal web site, which you access from yourcomputer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.Cisco IP Phone 7800 Series User Guide6
Your PhoneSpeed-Dial NumbersIn the Self Care portal, you can control features, line settings, and phone services for your phone. Phone features include speed dial, do not disturb, and your personal address book. Line settings affect a specific phone line (directory number) on your phone. Line settings can includecall forwarding, visual and audio message indicators, ring patterns, and other line-specific settings. Phone services can include special phone features, network data, and web-based information (such asstock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before youaccess it on your phone.The following table describes some specific features that you configure with the Self Care portal. For moreinformation, see the Self Care portal documentation for your call control system.FeaturesDescriptionCall forwardUse the number that will receive calls when call forward is enabled on the phone. Usethe Self Care portal to set up more complicated call forward functions, for example,when your line is busy.Additional phonesSpecify additional phones (your mobile and other phones) that you want to use to makeand receive calls with the same directory numbers as your desk phone. You can alsodefine blocked and preferred contacts to restrict or allow calls from certain numbersto be sent to your mobile phone. When you set up additional phones, you can also setup these features: Single number reach—Specify whether the additional phone should ring whensomeone calls your desk phone. Mobile calls—If the additional phone is a mobile phone, you can set it up toallow you to transfer mobile calls to your desk phone or desk phone calls to yourmobile phone.Speed dialAssign phone numbers to speed-dial numbers so that you can quickly call that person.Related TopicsPhone Calls with Mobile Connect, on page 38Speed Dial, on page 18Forward Calls, on page 29Speed-Dial NumbersWhen you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial9 to get an outside line, you enter the number 9 and then the number you want to dial.You can also add other dialed digits to the number. Examples of additional digits include a meeting accesscode, an extension, a voicemail password, an authorization code, and a billing code.The dial st
The Cisco IP Phone 7800 Series to-use,highly-securevoicecommunications. Table 1: Cisco IP Phone 7800 Series Major Features Features 7811 7821 7841 7861 Greyscale,with backlight Greyscale,with backlight Greyscale,with backlight Greyscale,no backlight Screen Lines 1 2 4 16 Cisco IP Phone 7800 .
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The Cisco IP Phone 7800 Series to-use,highly-securevoicecommunications. Table 1: Cisco IP Phone 7800 Series Major Features Features 7811 7821 7841 7861 Greyscale,with backlight Greyscale,with backlight Greyscale,with backlight Greyscale,no backlight Screen Lines 1 2 4 16 Fixedfeaturekeys 8 9 9 9
Cisco IP Phone 7800 Series The Cisco IP Phone 7800 Series is a cost-effective, high-fidelity voice communications portfolio designed to improve your organization’s people-centric communications, while reducing your operating costs. It combines an attractive new ergonomic design with “always-on” reliability and secure encrypted .
Cisco IP Phone 7800 Series The Cisco IP Phone 7800 Series is a cost-effective, high-fidelity voice communications portfolio designed to improve your organization’s people-centric communications, while reducing your operating costs. It combines an attractive new ergonomic design with “always-on” reliability and secure encrypted .
Cisco IP Phone 7800 Series The Cisco IP Phone 7800 Series is a cost-effective, high-fidelity voice communications portfolio designed to improve your organization’s people-centric communications, while reducing your operating costs. It combines an attractive new ergonomic design with “always-on” reliability and secure encrypted .
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