Creating A Non-Temporary Storage (NTS) Release Shipment
Creating a Non-Temporary Storage(NTS) Release ShipmentHow to: coordinate the release of shipment from NTS storage
Steps to Request Release Log into Defense Personal Property System (DPS)Update/Create DPS Profile & Enter new orders informationCreate a basic HHG ShipmentUpload Supporting DocumentsReceive confirmation email from DPS ShipmentBe available on agreed upon delivery dates2
Log into DPS If you have never used DPS before, you will need to obtaina User ID and password For step-by-step instructions to obtain a User ID &Password, see our guide ps guides/ If you have a DPS user ID & Password, log intoyour DPS account. If it has been longer than 90days since you used DPS, you will be prompted toreview your User Profile.3
DPS HOMEPAGE(New User)From your DPS Homepage:1. Check the box next to the words “I havereviewed the ”2. Click “Create Profile”Note: If you have never used DPS before, youwill need to acknowledge your branch ofservice information. Click the blue words“United States Navy specific information”Note: the words will change depending on yourbranch of service (i.e. Navy, Air Force, Army,USMC, USCG) A new window will open withyour branch of service information; once youhave read the information, close the window toreturn to your DPS Homepage4
DPS HOMEPAGE(Returning User)NEW USERSIf it has been 30 days or more since youaccessed your DPS account you arerequired to review and update your UserProfile. Click “Review User Profile”For complete instructions on how tocreate and/or update your profile, pleasesee our “Profile & Orders” guide d/downloads/Creating a Profile and Entering Orders Information Joint 07Nov2017.pdf5
DPS HOMEPAGEClick “Start a New Move” if current orders not shown on homepage.If orders are shown, click the blue down arrow on the right side, then click “Add a Shipment”Once you have created or updated your profile you will return to your DPS Homepage. With some exceptions, mostmoves performed over the last 8 years will have been processed in DPS. Your Homepage will show whether you allmoves performed through the DPS system.Before requesting a shipment, make sure that your current orders have been added to your DPS account. If yourhomepage does not show your current orders, you will need to add them before creating a shipment.For instructions on how to add orders information, please see our guide located d/downloads/Creating a Profile and Entering Orders InformationJoint 07Nov2017.pdf6
Self-CounselingThe next step in the process is to create a basic HHG Shipment.A new window will open allowing you to create your shipment request.Select “HHG” as the type of shipmentSay ‘no’ to the PPM questionClick “Next”(note: the shipment types offered will depend on the type of information you have provided in the orders section)7
Shipment InformationNext you’ll receive information on the type of shipment you are requesting. This is part of your online counselingand it is very important that you review as it contains information on your entitlements and responsibilities. Whenyou are done reading through the information, select to acknowledge you have read and understand theinformation then click “Next”8
Pickup and DeliveryPlease check this box if you will be taking delivery in the sameCity/State where your property is currently being stored.Using the Calendar Icon, select the date you would like your property released from NTS and indicate your desireddelivery date.NOTE: When requesting your shipment be released from storage, the property should be direct-delivered to your new addressunless it will be shipped overseas. If your shipment arrives to a domestic destination before you are able to accept delivery, it mayhave to be placed into temporary storage. This increases the handling of your shipment resulting in an increased risk of damageand the additional costs could end up at your expense. To avoid damages and possible charges, please indicate the earliest dateyou can accept delivery in the “Desired Delivery Date” block to prevent the shipment from arriving before you are able to acceptdelivery. Shipments are generally scheduled based upon your requested pickup date but will be finalized by the office schedulingyour shipment for movement and may be adjusted due to carrier capability or to prevent early arrival of the shipment.9
Pickup and Delivery:Pickup AddressesNext you will provide your authorized and requested pickup locations. For your authorized pickup address, use theinformation from your orders (i.e. current/previous duty station)For your requested pickup address, you will need to enter the location where your NTS is being stored. If you do notknow the address of the NTS warehouse facility, enter “NTS Your Area” in line 1; then enter the city/state where theshipment was picked up.To add each address use the rolodex icon next to the item field. In the popup window, click the ‘Add Address’button.10
Pickup and Delivery:Delivery AddressRepeat the steps from the previous screen to add your authorized and requested delivery addresses. Make sure tosave the address and click OK to select each one.NOTE: There is no authorization for temporary storage at destination. Members MUST have an actual delivery addressin order for their NTS shipment to be released. If you do not have a delivery address you may leave the first line blankhowever, you application will NOT be processed until you provide an actual street address.11
Pickup and Delivery:Power of Attorney & Letter ofAuthorizationIf you have provided your spouse or anyone else over the age of 18 with a Power of Attorney (POA) or aLetter of Authorization (LOA), you can use the drop-down menu to select their name in this section.TIP: In order for the names to appear in the drop down menu, you must add the person under the “Contact”section of your customer profile and indicate that they have a POA and/or LOA.12
Intransit/Emergency Contact &Additional Pickup Delivery AddressesThe In-Transit/Emergency Contact Information is a mandatory field and is an address where you can be reachedwhile travelling to your new duty station. This information can be any address or point of contact you choose.Use the previous instructions for adding and selecting and address by clicking the rolodex icon. Make sure toselect the appropriate address so that it populates in the correct field.13
InTransit/Emergency Contact andAdditional Location InformationMembers may request an additional pickup or delivery location as long as it is within 30 miles or theirauthorized locations. With NTS shipments, there is usually no additional pickup location authorized however,members may request that the shipment be delivered to a private commercial storage facility.To add an additional delivery location, follow the previous steps shown.NOTE: for the purpose of this instruction, we are not adding additionalpickup or delivery locations.14
Releasing and Receiving AgentsMembers may authorize a Releasing and/or Receiving agent to act on their behalf at origin location.Releasing/Receiving Agents MUST be over the age of 18 and available on the days of pack, pickup anddelivery. Releasing/Receiving agents do not need to have a Power of Attorney or a Letter of Authorization. Using the drop down menu, select your Releasing/Receiving Agent and click next.TIP: the drop down menu for Releasing/Receiving Agent fields are added when you create your CustomerProfile. It is highly recommended that if the member has a spouse, they add them as a contact so that theirname appears on the paperwork. Move details will NOT be discussed with anyone other than the memberunless they are listed on the move paperwork (DD Form 1299). Your move paperwork is available for printingright before you submit your application.15
Pickup & Delivery InformationWhen you have entered all of your Pickup and DeliveryInformation, click ‘Next’16
HHG Basic InformationOn the Basic HHG shipment page, members will indicate the estimated weight of their shipment. This weight should be the sameweight of the shipment that was placed into NTS. If you’re unsure of the actual weight that is in NTS, estimate how many roomsof furniture you have stored. A great rule of thumb is to estimate 1,000 lbs. per roomIn the Additional Information field, enter a note that the shipment is being released from NTS and add a note that states whenyou will be available to accept delivery.Example: Release shipment from NTS Your Area; can accept delivery beginning 29-JAN-2016Click Next.17
Additional ItemsIf your NTS shipment includes a motorcycle or firearm, you must enter the associated information.If your NTS shipment includes a boat 14’ or longer; or of any length on a trailer, please contact your local TMO office foradditional guidance.If you say no to the firearms question, you are required to certify that your shipment does not contain firearms.18
Adding a MotorcycleWhen you say yes to adding amotorcycle, a new window will openand you will need to provide theinformation requested.Once you have added theinformation, click ‘Save’.The motorcycle informationpopulates on the page.19
Adding a FirearmWhen you say yes to adding a firearm, a new window will open andyou will need to provide the information requested.Once you have added the information, click ‘Save’.The firearm information populates on the page; click ‘Next’ when youhave answered both questions.20
Additional ItemsFirearms information MUST be added if NTS shipment includes firearms.If you say no to the firearms question, you are required to certify that your shipment does not contain firearms.Click Next.21
SchedulingThe Scheduling page provides you with an estimate time for packing and pickup based on the weight estimate youprovided in your application.NOTE: The release of shipments from NTS can take up to six weeks to coordinate. The DPS page only providesshipment dates as an estimate. The responsible Personal Property Office will coordinate the actual release date withthe NTS Warehouse facility and the new TSP.22
Shipment DatesAll transportation dates are negotiated between you and the TSP assigned to the shipment but the release mustalso be coordinated with the storage facility and it is required to be scheduled by the office storing the shipment.You cannot change the negotiated pick up date without contacting the office responsible for storing your shipment.Scheduling your property to be released to the TSP assigned and pulling the shipment out of a warehouse requiredadditional lead time before the assigned TSP can pick up the shipment from the storage facility. Because of theseadditional requirements and (at times) limited carrier capacity, requests should be submitted as far in advance aspossible but ultimately could result in your shipment being scheduled later than your original request dates.The Desired Delivery Date should be the earliest date you indicated that you can accept delivery of the shipment.This is not however a firm delivery date or the latest date the carrier will have to offer the shipment for deliverywithout penalty. You can negotiate with the TSP for a preferred date. The RDD (Required Delivery Date or ‘no laterthan’ date) will be dictated by weight and distance as established for domestic transportation.NOTE: there will be no temporary storage authorized at destination on domestic shipments! You MUST ensure you,or your agent, are available to accept direct delivery upon arrival of the shipment at destination.23
Preferred TSPYou MUST say yes to the direct delivery.Say yes to the preferred TSP question if you have a moving company you would like to request be responsible foryour shipment. If you say yes to this question, you must enter the name of the company in the field below.Say yes to the non-preferred TSP question is you have a moving company that you would NOT like to move yourproperty. If you say yes to this question, you must enter the name of the company in the field below.Click Next when done.NOTE: for the purpose of this demonstration, we have said no to these questions24
ResponsibilitiesRead & check Acknowledgement boxClick “Next”25
Shipment SummaryThe Shipment Summary pages provides you with areview of all the information you have entered intoyour application. If you need to make changes toany of the information on this page, you may usethe counseling menu on the left side of the screento edit the information for each section.Once you have reviewed the information, check theacknowledgement box and click “Next”26
Counseling OfficeOn the Counseling Office page, click to acknowledge you have read the disclaimer.Please select the most convenient office for you to work with and turn in your forms to. Usually this will be the location storingyour shipment but you may elect another office from the drop-down menu if it is more convenient. Please take note of thecontact information for the office you select for future questions about your shipment.Click “Next”27
Excess CostYou may notice that when you submit an application for a HHG shipment thatreleases your property from NTS that an excess cost amount appears in theCounseling Menu.The Counseling menu is located on the left side of your application. As youcomplete each step of the application process, the counseling menu provides youwith your Entitlements. You will see your authorized weight allowance and theremaining weight after completing and submitting each application. The excess costamount appears below this information.There may be an excess cost indicated for a variety of reasons. In most cases, anexcess cost may be assigned when a members requests pickup/delivery from or toan unauthorized location. Excess cost may also be assigned when a member hasmultiple shipments and the combined weight of all shipments exceeds the maximumweight authorized.All applications are reviewed for accuracy and if an excess cost is indeed owing, themember will receive confirmation from the responsible origin counseling office. Ifyou see an excess cost on your application, make sure to discuss this with yourorigin counseling office.28
Shipment SubmitIMPORTANT!!!Once you have submitted your application, make sure to print DD Forms 1299& 1797. Your application will not be processed until you provide these signed documents and acopy of your orders.29
DD Forms 1299 & 1797DD Form 1299DD Form 1797DD Form 1299 is a one-page form; DD Form 1797 is a two-page form.You will need to print, sign and drop upload forms and orders intoyour DPS account.30
Uploading DocumentsOnce you have printed, signed and scanned your forms back into yourcomputer, they can be uploaded directly into DPS.Click the “Upload Documents” button31
Uploading Documents – cont.2. Click browse, locate the document in your files, andselect open1. Use theDrop-downmenu toselect thetype ofdocument4. You will receive amessage stating yourdocument has beensuccessfullyuploaded.3. Click uploadMake sure youuploaded BOTHsigned documents32
Viewing DocumentsYou can check to make sure your documents have been uploaded by clicking the “View Documents”button.When the Document Management window opens, you will see ALL of the documents you haveuploaded. If you need a copy of the document, select the file name and click “Get File”When you are done viewing your documents, close the Document Management window33
Shipment Submit – Part 2Now that you have uploaded your documents you may submit your application.Click “Submit” and say okay to the message from the webpage.Please note that your application will not be processed until your supportingdocuments are received. If you are unable to scan and upload your documentsdirectly into DPS, you may still email or fax your documents to the responsibleorigin counseling office.To locate the responsible origin office, click the ‘previous’ button to return to theCounseling Office portion; this section provides you with the email and faxnumber for the counseling office you selected.34
Email ConfirmationOnce you have submitted your application, you will receive an automated email from the DPS system that confirmssubmittal and reminds you to submit your supporting documents. THIS IS NOT CONFIRMATION OF YOUR MOVE!Supporting documents for a basic HHG shipment include a copy of your orders (including any amendments &modifications) and SIGNED copies of DD Forms 1299 & 1797. If anyone other than the member signs these formsmake sure to also provide a copy of your Power of Attorney. If you are requesting a pickup from your Home ofRecord (HOR), also include a copy of your Enlistment Contract or Officer Commissioning letter that shows yourHOR. If you are requesting pickup for dependents, please include a copy of your page 2. If you areseparating/retiring, you may be asked for a copy of your DD 214. Your counseling office will contact you if anyadditional documents are required.35
Contact For technical assistance contact the DPS Helpdeskavailable 24/7: Toll-Free: (800) 462-2176 Commercial: 618-589-944536
Links JTR: .pdfDTR: https://www.ustranscom.mil/dtr/dtrp4.cfmDOD Household Goods Portal: http://www.move.milNAVSUP Navy Website: www.navsup.navy.mil/householdUS Marine Corps Website: http://www.marines.mil/Army Website:US Air Force Website: www.ppahq.af.milUS Coast Guard Website: www.uscg.mil/POV Locator: http://www.pcsmypov.com/Shipping a POV: www.ustranscom.mil/dtr/part-iv/dtr part iv app k 3.pdfStoring a POV: www.ustranscom.mil/dtr/part-iv/dtr part iv app k 4.pdfWeight Estimator: ��s Your Move Booklet: www.ustranscom.mil/dtr/part-iv/dtr part iv app k 1.pdf37
Members may request an additional pickup or delivery location as long as it is within 30 miles or their authorized locations. With NTS shipments, there is usually no additional pickup location authorized however, members may request that the shipment be delivered to a private commercial storage facility.
Cost Transparency Storage Storage Average Cost The cost per storage Cost Transparency Storage Storage Average Cost per GB The cost per GB of storage Cost Transparency Storage Storage Devices Count The quantity of storage devices Cost Transparency Storage Storage Tier Designates the level of the storage, such as for a level of service. Apptio .
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NTS is storage other than Storage-In-Transit (temporary storage) NTS is utilized to provide best value to the Government. NTS includes packing, crating, unpacking, uncrating, transportation and other necessary services. Combined weight of all shipments cannot exceed weight all
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