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TaggingEverything you need to knowabout being tagged18463 EMS Tagging handbook 2018 v5.indd 129/11/2018 09:24

218463 EMS Tagging handbook 2018 v5.indd 229/11/2018 09:24

This handbookThis handbook gives you information to help you keep to yourtagging conditions.You will probably have some questions about your taggingconditions. We have tried to answer many of them in thishandbook.Your tagging conditions could affect other people who live withyou. Please let anyone who lives with you read this handbook.Your Tagging Conditions are:If you or your family have any questions, please call our freehelpline on 0800 137 291.We are here to help you 24 hours a day, every day of the year.318463 EMS Tagging handbook 2018 v5.indd 329/11/2018 09:24

1. About Electronic MonitoringWhat is Tagging?Tagging is the way we monitoryour whereabouts and how youkeep to your tagging conditions.You will have already receivedyour tagging conditions. Thesewill be on your community order,suspended sentence order, bailnotice or release licence.If you do not have thesedetails, you must contact yourresponsible officer, prison orcourtYour conditions may include oneor more of the following tasks: Monitor whether you arekeeping out of any exclusion(‘no-go’ areas): the tag willalert if you enter any areasyou have been told not to goto by the court or prison.Monitor whether you aresticking to your curfew: themonitoring centre will knowwhether you are sticking toyour curfew times and willinform your ResponsibleOfficer if you are not. Monitor attendance: the tagcan monitor whether you areattending appointments orother programmes that arepart of your conditions. YourResponsible Officer will bealerted if you don’t attend. Give your Responsible Officeraccess to your movements:You may have been issuedwith a Trail Monitoringcondition. This means yourResponsible Officer can viewa record of all the placesyou have been. They can usethis information to supportgood behaviour, or raise anyconcerns they may haveabout where you have beengoing.However, your taggingconditions will be unique to you.It is important you understand allconditions issued by the court orprison that you came from.418463 EMS Tagging handbook 2018 v5.indd 429/11/2018 09:24

2. Installing your tag and boxYou will be told to be at homeat the start of your order orlicence. This allows us to installthe tag and the box on the firstday of your tagging. We willvisit your approved addressbetween the start of your orderand midnight.tagging conditions; we mayphone or visit after midnight.These calls and visits will onlyhappen if there are issues withmonitoring. Your approved addressYou will have agreed yourapproved address when youwere given your taggingconditions. This is a veryimportant part of your taggingconditions. The followinginformation must be read byyou and the person who ownsor rents your approved address: The person who owns or rentsthe property must agree forus to monitor you from there.This means they must agreeto have the box installed inthe property.If they do not agree, you willhave to find another place forus to monitor you from.It may affect you when wephone or visit the person withIf you are the owner or namedtenant of the approvedaddress, you can ask us totake the box out of yourhome at any time. This meanswe can no longer monitorthe person with taggingconditions from this address.If you are not at the approvedaddress when we visit to installthe tag, you will have brokenyour tagging conditions.Fitting the Tag At the time that has beenagreed, we will visit yourapproved address, fit the tagand install the box. We will take an accuratemeasurement to make sure thetag fits your ankle correctly. We are not allowed to fit a tagthat is a different size to ourmeasurement.ImportantYou must tell us if you have a false limb or any other conditionthat could affect the monitoring process. If you are pregnant andthe strap becomes too tight, you should call the free helpline.518463 EMS Tagging handbook 2018 v5.indd 529/11/2018 09:24

3. Living with your tagMost people find the tagcomfortable to wear when theyget used to it.The tag is: Waterproof: You can takea bath or shower or goswimming (for up to onehour)Shockproof: You can playsome sports and ride a bikeImportant You must wear the tag atall times until we take it offat the end of your taggingconditions. You must not damage thetag or try to remove thetag yourself. If you do, wewill know and take action. If you damage or lose thetag or the box, we willtell the police. They couldcharge you with criminaldamage or theft.If you have any problemswith the tag or the strap,please call our free helplineon 0800 137 291.618463 EMS Tagging handbook 2018 v5.indd 629/11/2018 09:24

4. Charging your tagIt is important that you keepyour tag charged. This makessure we can monitor you.If you do not keep your tagcharged, you are breaking yourtagging conditions.We will provide you with twochargers - a mains charger anda portable charger.This charger plugs into a plugsocket and slots over your tagto charge it. You should keep iton charge until the green lightstops flashing.You should charge your tag forat least 1 hour every day.Low BatteryYour box will show thisalert if your tag has alow battery. If you failto charge your batterywe may call you to remind you.When your tag battery is verylow, your tag will vibrate. Youwill need to place on chargeimmediately.The charging clip slots over yourtag and the main body slotson the leg strap of your tag.You should keep it on portablecharge until the green light stopsflashing.You need to charge the portablecharger by plugging into a plugsocket for at least 2 hours a day.Please remember it is your responsibility to keep yourtag charged.If you don’t, you will be breaking your tagging conditions.718463 EMS Tagging handbook 2018 v5.indd 729/11/2018 09:24

5. The monitoring unit (the box) We will set up the box at yourapproved address. You mightnot want us to put the boxwhere we decide, but we mustput it in the best place for usto monitor you.The box, chargers and tag uses avery small amount of electricity;if you want to claim this moneyback, please write to us or emailus at the end of your taggingconditions. The box must have anelectricity supply at all times. You must not move ordamage the box in any wayor let anyone else move ordamage it. If you do, actionwill be taken.Our contact details are in the‘Comments and complaints’section. We will take the box awayat the end of your taggingconditions.Monitoring Unit (MU)Current date and timeTelephone handsetBlack touch screen button818463 EMS Tagging handbook 2018 v5.indd 829/11/2018 09:24

6. Your contact with EMSWhat is ElectronicMonitoring Services? We work on behalf of theMinistry of Justice. Our job is to check that youare keeping to your taggingconditions. This means we may contactyou by phone or by visitingyou. When we contact you, we willalways treat you with respect. We do not wear uniform whenwe come to your home andwe do not drive marked cars. We always carry an EMS IDcard and we will always showthis to you before coming intoyour home. We work closely with yourResponsible Officer. We letthem know if you are keepingto your tagging conditionsor not. If you do not have aResponsible Officer, we talk tothe court or prison where youwere given your conditions. We are here to help you aswell as to check that youare keeping to your taggingconditions.Please do not let anyone intoyour home if they say that theywork for EMS but do not havean EMS ID card.EMS staff safetyWhen we visit you, please help us by following these simple rules: Do not abuse or threaten us Do not smoke or allow other people to smoke Lock up any animals Do not stop us from leaving your houseA support team always monitors the location and safety of ourstaff. If the support team is concerned about the safety of ourstaff, they will call the police immediately.918463 EMS Tagging handbook 2018 v5.indd 929/11/2018 09:24

Our visits We may visit you at yourapproved address at anytime, although we usually visitbetween 7pm and midnight.Visits are usually arrangedwhen we have been alerted toa possible issue or, if you havea curfew, you have breached acurfew.If you are not at yourapproved address when wevisit, you will have brokenyour tagging conditions. Wewill leave a letter to let youknow we have visited. Pleasephone us as soon as you getthis letter. We can phone you on thebox at any time as part ofyour tagging conditions,although we try to keep latenight/ early morning calls to aminimum. It is important thatyou answer the box when wecall. When you finish your taggingconditions, we will visit assoon as we can to take thetag off and remove the box. All calls to the MonitoringCentre are free.Important If you are female and weneed to come into yourcurfew address, we willalways send a femaleofficer. A male officermay visit to make adoorstep check. If you are under 18 anddo not live independently,we can only come intoyour curfew address ifan appropriate adult iswith you.If you have any problems keeping to your tagging conditions,please let us know immediately. Call our free helpline on0800 137 291 We are here to help you 24 hours a day, everyday of the year.1018463 EMS Tagging handbook 2018 v5.indd 1029/11/2018 09:24

Contacting EMS Fromthe boxYou should call the MonitoringCentre if there is a problem.The box acts as a telephoneline connecting you to theMonitoring Centre. You can useit to make and receive calls fromthe Monitoring Centre.You can call the MonitoringCentre at any time. Please seethe section “How to use the box”for more details.You can also use the box if youneed any of the emergencyservices [fire, police, ambulance].You must always answer thebox when it rings. If you do notanswer, a monitoring officer mayvisit you.7. W hat happens when your taggingconditions end? We will visit you on thefinal day of your taggingconditions to remove the tagand the box. We can visit youat any time to remove yourtag and box, although we willusually visit between 7pm andmidnight.You should stay in and waitfor us, if we cannot get ourequipment back we will reportthis to the Police as theft. Your tagging conditionswill, apply until midnighton the final day; even if wehave removed your tag andbox, you must keep to yourtagging conditions until then.1118463 EMS Tagging handbook 2018 v5.indd 1129/11/2018 09:24

8. Common questionsQ: How will I benefit from GPStagging? you refuse to have the box atyour approved addressA: Tagging can benefit you in anumber of ways including: the person who owns orrents your approved addressrefuses to have the box inyour home address you refuse to wear the tag you threaten us or are violenttowards us, either on thephone or when we visit you or anyone else damagesor interferes with the tag orthe box you or anyone else movesthe box or disconnects theelectricity you do not charge your tagas instructed there is no electricity supplyto the box you do not give us proof ofan emergency that requiredyou to break your conditionswithin 48 hours you enter your exclusion zoneif you have one as part of yourtagging conditions You break your curfew Giving you a reason to stayout of trouble Helping prove your innocence.If you are a suspect for acrime you didn’t commit, thetag can help to prove whereyou were. Showing your responsibleofficer and other agenciesthat you are trying to change.The data from the tag canshow that you are keeping toyour Tagging conditionsQ: What does ‘breaking taggingconditions’ mean?A: B reaking your taggingconditions means not keepingto the set conditions. If youare not sure what theseconditions are, please contactyour responsible officer,prison or the courtYou will break your taggingconditions if: you are not in when we cometo fit the tag and the boxBreaking your tagging conditions means that you could go backto court or into custody.1218463 EMS Tagging handbook 2018 v5.indd 1229/11/2018 09:24

Q: What happens if I break mytagging conditions?A: I f you break your taggingconditions, we will takeimmediate action: We will contact you or alertyou to contact us straightaway to find out what hashappened. We may also visityou at your approved address. If your tagging conditions arefor bail, we will tell the police.The police may arrest you. If the court gave you yourtagging conditions as acommunity sentence orsuspended sentence order,your responsible officer willtell the court. If your tagging was given onrelease from custody, as homedetention monitoring or otherlicence condition, we will tellthe appropriate authorityQ: Can I live at more than oneaddress?A: Yes, but only if you havepermission from yourresponsible officerQ: Can I change my approvedaddress or taggingconditions?A: You can but you must askpermission from the courtor prison you came from.You can ask your solicitor orresponsible officer for helpwith this.You must keep to your originaltagging conditions andapproved address until youreceive a new order or licence. Ifyou do not, you will break yourtagging conditions.Q: Can I enter my exclusionzone?A: No, not unless you havewritten permission.Q: How do I ask for permissionfor any of these changes tomy conditions?A: You should call yourresponsible officer or courtas soon as possible [at least48 hours before you need thechange to happen]. They willeither give you permissionor support you to seekpermission from the rightperson.We will take action if you breach your tagging conditions withoutpermission or before confirmation.1318463 EMS Tagging handbook 2018 v5.indd 1329/11/2018 09:24

You will need to provide writtenproof of where you need to goand why (for example a letterinviting you to a job interview).You must wait for confirmationbefore acting on your requestedchange.Q: What do I do if I need to gointo hospital which falls in myexclusion zone?A: I f your hospital visit is planned,you must ask to change yourtagging conditions before yougo.You must ask permission fromthe court or your responsibleofficer where you served yoursentence.If it is an emergency and youdo not have time to changeyour tagging conditions, pleaseask the hospital to contact usfor you. Please ask the hospitalto provide you with writtenconfirmation of your attendance.Q: Can I get the tag wet?A: Yes. You can have a bath,shower or go swimming withthe tag onQ: What do I do in anemergency?A: If you need to break yourconditions in an emergency,you must call our free helplineon, 0800 137 291, as soon asyou can.We will tell you what writtenproof we need and when weneed it by.If you have a responsible officer,you must also contact them assoon as you can. They may alsoneed proof of why you breachedyour tagging conditions.If you do not give us proof, youcould go back to court or theplace where you carried out yoursentenceRemember - if you have any problems keeping to your conditions,please let us know immediately.Call our free helpline on 0800 137 291We are here to help you 24 hours a day, every day of the year.1418463 EMS Tagging handbook 2018 v5.indd 1429/11/2018 09:24

9. How to use the box: a step by step guideAnswering the box when it ringsWhen the Monitoring Centrecalls you, the box rings and thetouchscreen shows this display.You must:1. Pick up the handset2. Press the black button withthe telephone icon on it onthe touchscreen3. Speak to the monitoringofficer4. Once the call is over, replacethe handsetCalling the Monitoring Centrefrom the box1. Press the black button withthe telephone icon on it onthe touchscreen. This is thecall selection button.The touchscreen will then showyou what calls are availableto you from the box. You canscroll down the list of calls youcan make with the scroll downbutton which is the black buttonat the bottom with a downwardarrow. The green highlight willmove as you scroll to highlightwhich call you are making.1518463 EMS Tagging handbook 2018 v5.indd 1529/11/2018 09:24

2. When it highlights theright call, press the greenbutton with a tick in it. Forexample, if you choose tocall the Monitoring Centre,the message below will bedisplayed.3. Press the black button withthe tick in it to confirm youwant to make this call. Themessage below will then bedisplayed.4. Pick up the handset and waitfor the monitoring officerto answer. When you getthrough to the MonitoringCentre, there may be a shortdelay before you speak tosomeone. We will answer yourcall as soon as possible5. When you have completedthe call, replace the handset.The box will then go backto showing the home screenincluding the date and time.1618463 EMS Tagging handbook 2018 v5.indd 1629/11/2018 09:24

Calling emergency servicesfrom the boxIf you need to call theemergency services, you mustdo the following:1. Press the black button withthe telephone icon on it onthe touchscreen. This is thecall selection button.2. Press the black button withthe downward arrow on ituntil the green highlight ison emergency3. Press the green button withthe tick on it in the bottomright hand side of thetouchscreen.4. Press the black button withthe tick on it on the righthand side of the touchscreento confirm you want to makethe call5. Wait for the operator toanswer and then talk to them.Replace the handset when thecall is over.1718463 EMS Tagging handbook 2018 v5.indd 1729/11/2018 09:24

10. Other organisations that can help you116 l emotional support 24hours a day, every day of the year0300 123 on and advice forex-offenders and their familiesFriendly, confidential drugs advice0300 123 dential drugs information andadvice 24 hours a day, every day ofthe year0800 1111www.childline.org.ukFree and confidential helpline forchildren and young adults in distress ordanger. Available 24 hours a day, everyday of the year0808 800 ee housing advice helplineAlcoholics Anonymous0800 9177 efuge020 7395 7700https://www.refuge.org.uk/get-help-now0800 555 111www.crimestoppers-uk.orgWomen’s AidCall anonymously with informationabout crime. Available 24 hours a day,every day of the yearhttps://www.womensaid.org.uk/0808 2000 2471818463 EMS Tagging handbook 2018 v5.indd 1829/11/2018 09:24

11. How we use your informationThe following applies to allelectronic monitoring orders/licences issued on or after 25May 2018.As part of your taggingconditions, the system willcapture whether you haveentered and exited youraddress throughout the day forthe duration of your taggingconditions. If You are fittedwith a GPS enabled tag this willcapture your whereabouts 24hours a day. Your location datawill only be accessed and sharedwhere there is a lawful reasonto do so.This data is necessary to monitorcompliance during your taggingconditions and therefore for theadministration of justice. Thedata captured outside of yourtagging condition period will notbe accessed unless thereis a lawful reason to do so.Your personal data, includingyour location data, will besecurely retained after the endof the tagging conditions. It willonly be accessed if there is alawful reason to do so. Any datacaptured on one order that isrelevant to the management ofanother may be duplicated andretained against the latter.Where necessary, adequate,relevant and not excessive, theinformation captured by theMonitoring Centre, including yourpersonal data, may be sharedwith criminal justice agencies,including the Police, for lawenforcement, or safeguardingpurposes. Information will alsobe shared with agencies involvedin managing compliance withand the enforcement of yourtagging conditions.If you pass a location whereanother monitoring unit (‘box’)is installed, the box will send asignal to the Monitoring Centreindicating your tag was in rangeof that box. This incidental datawill not be accessed unless thereis a lawful reason to do so.1918463 EMS Tagging handbook 2018 v5.indd 1929/11/2018 09:24

We may also share your datawith government departmentswhere necessary, such as in thecase of legal proceedings.Under Data Protectionlegislation, you have a right to:1) R equest a copy of the data wehold about you by writing to:EMSPost Box 170ManchesterM41 7XZAlternatively, you may contactour call centre using yourmonitoring unit, or email:assurance@ems.co.uk.2) Request that we correctdata we hold about you ifyou believe it is incorrect.Please note that if this seeksto correct data providedby another source, such asprobation, courts etc. thenwe will need the expresspermission of those agenciesbefore we can correct thedata they provided.enforcement purposes wemay not be able to complywith your request, but we willlet you know.4) Lodge a complaint with theInformation Commissioner’sOffice, contact details forwhich are as follows:Website: https://ico.org.uk/concerns/Email: casework@ico.org.ukTelephone: 0303 123 1113.The Ministry of Justice (MoJ)is data controller for your data.If you are dissatisfied with theoutcome of your request to EMS,you may contact the MoJ at thefollowing address:Electronic Monitoring GeneralEnquiries,Ministry of Justice,102 Petty France,London,SW1H 9AJ3) Request that we deleteor stop using your data.Please note that where theprocessing of data is for law2018463 EMS Tagging handbook 2018 v5.indd 2029/11/2018 09:24

12. Comments and complaintsIf you have a complaint or wantto comment about our service,please contact us.You can: call our free helpline on0800 137 291 email us atenquiries@ems.co.uk write to us atEMSPO Box 170ManchesterM41 7XZWe take all complaints veryseriously. We will try to sort outany problems as soon as weknow about them.If we need time to carry out aninvestigation, we will: tell you onfirm receipt of yourccomplaint within one workingday respond to you in full within20 working days, or explainwhy there is a delay tell one of our officerswhen they call you orvisit you2118463 EMS Tagging handbook 2018 v5.indd 2129/11/2018 09:24

13. Tips to help you keep to your curfewDo: make sure you are athome before the start ofyour curfew–g ive yourself plenty of timeto get home before thestart of your curfew phone us on 0800 137 291as soon as you can if youhave to leave your home foran emergency during yourcurfew hours give us written proof of anyemergency within 48 hoursof going out during yourcurfew hours tell us if you are havingproblems keeping toyour curfew let us know immediately ifyou have any problems withthe electricity supply, phoneline (if fitted), tag or box arrange your family needsand commitments aroundyour curfew make sure you haveenough food etc. for eachcurfew period– t hink about heavy traffic,delayed buses etc. stay at home during yourcurfew hours keep your tag on at all times answer the phone when wecall you put the handset back onthe box and press the bluebutton when you finish a callwith us make sure you haveelectricity available at yourcurfew address– i f you have a pre-paymentelectricity meter, makesure you have enoughcoins or cards to keep theelectricity on during yourcurfew hours2218463 EMS Tagging handbook 2018 v5.indd 2229/11/2018 09:24

Don’t: come home late during yourcurfew hours go outside your front dooror back door during yourcurfew hours (unless youhave written permission) unplug the box (if you do, wecan still tell if you are keepingto your curfew) put anything on or over thebox – don’t even dust it! take off or damage the tagor strap or let anotherperson do this – you willbe responsible if the tag isdamaged or removed move or damage the box orlet another person do this –you will be responsible if thebox is damaged or removed threaten or be violenttowards EMS staffElectricity You must make sure that there is always a supply of electricityto the monitoring box. If the power is switched off, we may phone you or visit you tofind the reason why. If the power is switched off, the box will carry on monitoringyou as it has a back-up battery. The box uses a very small amount of electricity – it costs about30p a month to run. If you want to claim this money back, please write to us oremail us at the end of your curfew. Our contact details are onthe back of this handbook.2318463 EMS Tagging handbook 2018 v5.indd 2329/11/2018 09:24

EMSPO Box 170ManchesterM41 7XZDo you havea question?You can call our free helplineat any time on 0800 137 291.THNOV18We are here to help you24 hours a day, every dayof the year.2418463 EMS Tagging handbook 2018 v5.indd 2429/11/2018 09:24

take the box out of your home at any time. This means we can no longer monitor the person with tagging conditions from this address. If you are not at the approved address when we visit to install the tag, you will have broken your tagging conditions. Fitting the Tag agreed, we will visit your approved address, fit the tag and install the box.

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