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SUSTAINABILITYREPORT 2019TogetherFo r The Fut ure
CONTENTSABOUT US02About Us03About This Report04Our Sustainability Commitment05Alignment with SustainableDevelopment GoalsUOL Group Limited (UOL) is one of Singapore’s leading public-listed property companieswith total assets of about 20 billion. We have a diversified portfolio of developmentand investment properties, hotels and serviced suites in Asia, Oceania, Europe andNorth America.092019 Highlights11Group Chief Executive Statement14Five-Year Performance Overview15Economic PerformanceTOGETHER FOR THE ENVIRONMENT19Product and Service Quality23EnvironmentTOGETHER FOR THE COMMUNITY31Health and Safety33People36Community39Awards and AccoladesWith a track record of over 50 years, UOL strongly believes in delivering productexcellence and quality service in all our business ventures. Our unwavering commitmentto architectural and quality excellence is reflected in all our developments, winningus prestigious prizes such as the FIABCI Prix d’Excellence Award, Aga Khan Award forArchitecture, Urban Land Institute Awards for Excellence and President’s Design Award.UOL, through hotel subsidiary Pan Pacific Hotels Group Limited (PPHG), owns threeacclaimed brands namely “Pan Pacific”, PARKROYAL COLLECTION and PARKROYAL.PPHG currently owns and/or manages over 30 hotels in Asia, Oceania and North Americawith over 10,000 rooms. Our Singapore-listed property subsidiary, United IndustrialCorporation Limited (UIC), owns an extensive portfolio of prime commercial assets andhotels in Singapore.UOL values and recognises our people as the leading asset. The culture of competitiveness,commitment, competency, creativity, collaboration and caring, shapes our people anddrives us forward.REFERENCES41Appendix A:Supplementary Sustainability Data51Appendix B:Notes for SustainabilityPerformance DataAppendix C:Restatements56Appendix D:GRI Content Index65Independent Limited Assurance ReportMissionCore ValuesA robust propertyand hospitality groupdedicated to creatingvalue, shaping futureDriving Inspirations,Fulfilling AspirationsPassion Drives UsInnovation Defines UsEnterprise Propels UsCorporate SocialResponsibility Shapes UsPeople, Our Leading Asset02U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 955Vision
ABOUT THIS REPORTGRI 102-45UOL’s annual sustainability report covers performance data and related information on our materialenvironmental, social and governance (ESG) issues for the period 1 January to 31 December 2019(FY2019). This report should be read together with our website, which contains additional corporatesustainability information such as our Group Sustainability Governance Structure and EnterpriseRisk Management Framework. For more information on our approach to sustainability, e report covers the property development, property investments and hotel operations in Singapore,excluding those of listed United Industrial Corporation Limited (“UIC”) but including the commonassociated and joint venture companies of UOL Group and UIC. UIC publishes its own sustainabilityreport, which is available on its corporate website. Assets and revenue from operations covered in thereport comprise approximately 44% of the Group’s total assets and 34% of the Group’s total revenuerespectively as at 31 December 2019. We intend to expand the scope of reporting to include our overseasoperations when an operation significantly contributes to our assets or profit i.e. more than 10%.This report has been prepared in accordance with the GRI Standards: Core option, and includesconsideration of the GRI Construction and Real Estate Sector Disclosures. The report also complieswith requirements of the Singapore Exchange Securities Trading Limited (SGX-ST) Listing RulesPractice Note 7.6 Sustainability Reporting Guide. Definitions and source of data measurements areindicated in Appendix B.We continue to independently assure our sustainability report to ensure the accuracy and reliabilityof its contents. For FY2019, KPMG was engaged to provide limited assurance using SSAE 3000 toensure alignment of the report with SGX Sustainability Reporting requirements under Listing Rules 711Aand 711B. The assurance statement can be found on page 65 of this report.We are committed to listening to our stakeholders. We welcome any feedback to help us improve ourperformance in sustainability and this report. Please send all feedback, questions and comments toHead, Corporate Communications & Investor Relations, at sustainability@uol.com.sg.No hard copies of this report have been printed as part of our efforts to promote resource conservation.This report and previous reports are available on our website at ts.BOARD STATEMENTUOL is committed to our vision of creating value, shaping future by conducting our business operationsin a manner that practises high standards of corporate governance, and considers the environmentaland social impacts to sustain profitable growth.The principal responsibilities of the Board include reviewing UOL’s strategic business plans, takinginto account ESG issues which could impact the business. The Board oversees the management ofmaterial sustainability issues and their performance indicators. The Board also approves the annualsustainability report.UOL GROUP SUSTAINABILITY GOVERNANCE STRUCTUREThe Sustainability Steering Committee comprises the Group Chief Executive, Chief Executive Officer(PPHG) and other members of the Senior Management team. It makes key decisions, including materialityassessment. The Sustainability Steering Committee is supported by the Sustainability WorkingCommittee, which comprises representatives across departments including Corporate Communications& Investor Relations, Finance, Human Resource, Investment, Legal & Secretariat, Marketing, ProjectDevelopment, Property & Engineering and the Group’s hotel subsidiary PPHG.The governance structure of sustainability permeates functions and seniority, ensuring thatsustainability is integrated both at operational and strategic levels.MATERIALITY REVIEW AND STAKEHOLDER ENGAGEMENTGRI 102-46To ensure UOL’s material issues remain relevant and significant to our business operations, weconducted a materiality review exercise in October 2018 and a stakeholder engagement survey inJuly 2019, facilitated by an external consultant. The materiality review examined UOL’s 12 existingmaterial issues, their targets and commitments to the United Nations (UN) Sustainable DevelopmentGoals (SDGs), local and global corporate sustainability reporting trends, sustainability reportingframeworks, as well as benchmarking against industry peers. The stakeholder engagement surveyallowed our key stakeholders including guests, tenants, business partners, regulators and investorsto review and determine the ESG issues that were most material to the Group. The survey resultsaffirmed that UOL’s 12 material issues remained important and relevant. The Board and Managementalso reviewed the survey results and agreed that the 12 material issues continued to be theGroup’s key issues of interest. We also renamed three material issues to be aligned with reportingtrends: Corruption & Bribery, Data Privacy and Carbon Footprint were renamed to Anti-corruption& Anti-bribery, Data Protection and Climate Change respectively.We have mapped our material issues against the SDGs in the following section. More details on ourmaterial issues are on our website at www.uol.com.sg/sustainability/materiality.04U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 9U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 903OUR SUSTAINABILITY COMMITMENT
ALIGNMENT WITH SUSTAINABLEDEVELOPMENT GOALSWe align our sustainability efforts with nine SDGs most relevant to our business operations.As a provider of living, working and leisure spaces, promoting good healthand well-being of our workforce, customers and guests is our primaryresponsibility. Across our business, we have a strong focus on occupationalhealth and safety. We are committed to developing the full potential of our workforce. We provide flexible work arrangements in the form of part-time work, basedon the needs of the individual and department.SERVICE QUALITY All main contractors engaged in our development projects are OHSAS 18001 We focus on the development of our human capital to ensure provision Our Food Safety Management System ensures food safety and hygiene inMARKET PRESENCEall our hotels. We actively consider users’ needs, including people with disabilities andparents with young children in all our properties. We offer healthcare insurance to all our employees and strive for zerohealth and safety incidents in all our development projects.Gender diversity is important to us in attracting and retaining talent. We alsorecognise our shared responsibility in fostering a more productive and equalsociety.DIVERSITY & EQUAL OPPORTUNITIES We recruit, develop and reward our employees in a fair and inclusive manner. Female employees are well-represented in the Group. We offer paternity leave to working fathers regardless of their child’snationality, going above and beyond the Ministry of Manpower’srequirements.of service excellence in our hospitality business. 88% of senior management positions in our hospitality business are filledby local staff, who are either Singapore citizens or Permanent Residents.ECONOMIC PERFORMANCE Our financial success and sustained profitable growth create shared valuefor our various stakeholders and contribute to wider society.We are dedicated towards incorporating innovative design and qualityexcellence in the buildings we develop. We promote sustainable practicesacross our businesses.PRODUCT QUALITY We continue to employ innovative technologies such as PrefabricatedPrefinished Volumetric Construction (PPVC) and advocate for BuildingInformation Modelling (BIM) in our developments. These technologiesimprove the quality of our buildings and bring about positive social andenvironmental impacts. Avenue South Residence, our current residential project along Silat Avenue,will set a new world record for the tallest reinforced concrete structure forresidential development using the PPVC method.CLIMATE CHANGE We target to attain Green Mark Gold by the Building and ConstructionAuthority (BCA) for the development of new investment properties inSingapore.06U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 9U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 9TALENT ATTRACTION & RETENTIONHEALTH & SAFETYor ISO 45001 certified.05We recognise that people are our leading asset. Developing our employees’capabilities ensures that UOL maintains its competitive advantage.
We actively consider sustainable design in our development, investmentproperties and hotels. We explore ways to preserve the environment’sinherent character and cultural heritage wherever we operate.We have zero tolerance towards fraud and corruption. We are committed toconducting our business with integrity and in compliance with all applicablelaws.PRODUCT QUALITY AND CLIMATE CHANGEANTI-CORRUPTION & ANTI-BRIBERY, COMPLIANCE &FAIR COMPETITION, AND DATA PROTECTION We support knowledge-sharing on innovation in building technologiessuch as PPVC and BIM. We incorporate biophilic design and green features, as well as conservethe environment in our development projects where possible. All employees are briefed on our Code of Business Conduct, which sets ourstance against corruption. We respect the rights and interests of our employees, business partners,customers and the communities where we operate. Our Data Protection Policy and security procedures protect the personaldata of our stakeholders.We engage our key stakeholders on sustainable consumption and productionto positively impact the value chains in our property investments, propertydevelopment and hospitality. We comply with all relevant national and industry regulations.CLIMATE CHANGE AND WATER CONSUMPTION In our property development business, all our main contractors are ISO14001 certified. When selecting suppliers, we take into consideration environmentalcriteria such as ISO 14001 certification and Singapore Green Label to beenvironmentally friendly. We set targets for energy and water reductions across all our propertiesin Singapore. We eliminated single-use plastic straws and plastic bottled water acrossWe actively seek to form long lasting and strong partnerships, built onrespect, trust and mutual benefit, with our stakeholders. Partnerships arenecessary to achieve the SDGs and relevant to all our material issues. We engage external stakeholders such as the real estate and hospitalityindustries, government, regulators, and our suppliers including maincontractors to promote sustainable practices. We are a member of the Real Estate Developers’ Association of Singapore(REDAS) and Singapore Green Building Council.our hotel operations.We are committed to combating climate change and its impact by regulatingour GHG1 emissions through the reduction of energy usage.CLIMATE CHANGE We adopt environmental management system practices to regularlymeasure, monitor and review performance. We set targets for energy reduction across all our properties in Singapore.1Greenhouse gas08U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 9U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 907
2019HIGHLIGHTSCommercial properties andhospitality business set newenvironmental targets for 2030as they had exceeded some oftheir 2020 targets in advanceUOL remained on theiEdge SG ESG Indicessince its launch in 2016PARKROYAL COLLECTIONPickering was awardedLeadership in SustainableDesign & Performance(Commercial Category) atthe SGBC-BCA SustainabilityLeadership Awards 2019 andthe hotel has continuouslywon prestigious awards sinceit opened in 2013Commercial propertiesachieved a 17.7% reductionof energy intensity byGFA 2 occupied comparedwith the base year of 2010Hospitality businessachieved a 26.5% reductionof energy intensity byguest night compared withthe base year of 2013Pan Pacific Orchard willbe the first zero-wastehotel in Singaporewhen it is targeted toopen in 202110Hospitality businesseliminated all singleuse plastic straws andplastic bottled wateracross its propertiesHospitality businessachieved a 24.3% reductionof water intensity by guestnight compared with thebase year of 20132Gross floor areaU O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 9U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 909
GROUP CHIEF EXECUTIVE STATEMENTDear StakeholdersIn 2019, the call for climate change action became even more urgent as the world witnessed significantextreme weather, rising sea levels and melting of polar ice caps. Singapore, as a low-lying island state,is very vulnerable to the effects of global warming. Our government had also pledged to do its part tomitigate climate change together with the international community at the United Nations ClimateAction Summit last year.At UOL, we are in the business of creating inclusive and green spaces that enhances the liveabilityand sustainability of Singapore. We take actions to mitigate the effects of climate change throughadvocating green architecture, adopting innovative construction technologies and embracing digitaltransformation, to reduce our impact on the environment, protect communities, and enhance resiliencyof the real estate industry.Our theme for this report is “Together for the Future”. It envisions every Singaporean and every nationcoming together to make conscious decisions and efforts to lower our carbon footprint.BUILDING A RESILIENT CITYAs a developer, UOL also plays a key role in rejuvenating the cityscape. Avenue South Residence, a56-storey development, sits on the doorstep of the Greater Southern Waterfront, which the governmentplans to be a seamless extension of the city and will open up new live-work-play opportunities.The development incorporates both greenery – with the preservation of mature trees along itsboundary of the Rail Corridor, as well as heritage – with the retrofitting of conserved four-storey flatsfrom the early days of public housing in Singapore. Avenue South Residence is our second project thatdeploys the prefabricated prefinished volumetric construction (PPVC) method, which helps minimisingthe impact of construction to the environment while increasing productivity and maintaining worksafety. Upon completion, the development will be the world’s tallest residential project that adopts thePPVC method.In line with Singapore’s “Year Towards Zero Waste” in 2019, UOL is committed to waste reductionthrough our operations. For our hospitality business, we are transforming Pan Pacific Orchard into thefirst zero-waste hotel in Singapore comprising 347 rooms along the Orchard Road shopping belt whenit is targeted to open in 2021. Designed to include self-sustaining landscapes that rely minimally onenergy and water resources, the iconic hotel will have low carbon footprint and be resource efficient,a testament that good design can also be good for the environment.SUSTAINABILITY PERFORMANCE IN 2019As our commercial properties and hospitality business had achieved some of our 2020 environmentaltargets in 2018, we set new long-term goals in 2019 for the year 2030.During the year, our commercial properties achieved a 17.7% reduction in energy intensity by GFAoccupied and a 14.9% reduction in water intensity by GFA occupied, compared with the base year of2010. We aim to achieve a 25% reduction of energy intensity by GFA occupied and a 25% reduction ofwater intensity by GFA occupied by 2030, compared with the base year of 2010.As most of our development projects are in their piling and structural construction stages, wherediesel generators are the main source of energy, we recorded an increase of 39.3% in GHG emissionsintensity by value of work completed and an increase of 4.8% in water intensity by value of workcompleted year-on-year.We maintained a good safety record in 2019, with an accident frequency rate of 0.5, a decreasefrom 2018. We continue to strive for zero incidents at our workplaces, maintaining high standards ofoccupational health and safety standards across all development projects.COMMITMENT TO STAKEHOLDERSStakeholder feedback is important to us when we develop our sustainability approach and initiatives,as we can better prioritise activities among the material issues critical to us. During the year, weconducted a stakeholder engagement exercise and the outcome showed that we are aligned with ourstakeholders in our sustainability efforts.TOGETHER FOR THE FUTUREThis year, the world is facing another extraordinary challenge posed by the COVID-19 outbreak thathas taken a severe toll on the global economy. It has even changed the way we live, work and socialise.In Australia, Pan Pacific Perth stepped forward and opened up its rooms to homeless people to protectthem during this health crisis. Closer to home, PARKROYAL on Kitchener Road and PARKROYAL onBeach Road provided temporary accommodation for Malaysian workers who were affected by thelockdown in Malaysia, while Pan Pacific Singapore and PARKROYAL COLLECTION Pickering servedas dedicated facilities for returning residents to serve their stay-home notices. UOL is committed toplaying our part.As we navigate this challenging period, the sustainability fundamentals have become even moreimportant. I have confidence in the resilience of the Group to weather through this crisis togetherwith our employees, business partners, customers and communities, for our future. We look forwardto your continuous support as we strive to build a better and sustainable future together.LIAM WEE SINGroup Chief ExecutiveMay 202012U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 9U O L S U S TA IN A BIL I T Y R E P O R T 2 0 1 911Our hospitality business achieved a 26.5% reduction in energy intensity by guest night and a 24.
with over 10,000 rooms. Our Singapore-listed property subsidiary, United Industrial Corporation Limited (UIC), owns an extensive portfolio of prime commercial assets and hotels in Singapore. UOL values and recognises our people as the leading asset. The culture of competitiveness,
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