Restore Louisiana Homeowner Assistance Program Situation .

Restore Louisiana Homeowner Assistance ProgramSituation & Pipeline Report #22December 30, 2017 – January 5, 2018January 6, 2018

Situation & Pipeline Report# 22December 30 – January 5, 2018Table of ContentsProgram Overview . 1Executive Summary . 4Key Program Statistics . 6Submitted Surveys: Not Currently In A Phase and Undetermined Phase Reasons . 7Low to Moderate Income (LMI), Senior Adults and Disabled Reported. 8Demographics for Submitted Applications . 9Housing Assistance Center Activity (HAC) . 10Call Center Activity . 11APPENDIX A . 12APPENDIX B . 14APPENDIX C . 15APPENDIX D . 16APPENDIX E . 17APPENDIX F. 18Glossary. 19List of TablesTable 1: Outreach Events. 4Table 2: Homeowner Program Snapshot . 5Table 3: Key Program Statistics . 6Table 4: Not In Phase and Undetermined Reasons. 7Table 5 & 6: Surveys with LMI and Urgent Need Data . 8Table 7: Submitted Surveys with Senior Adult or Disabled Reported. 8Table 8: Submitted Applications by Race . 9Table 9: Housing Assistance Center Activity . 10Table 10: Call Center Activity . 11Table 11: Submitted Surveys and Submitted Applications by LouisianaHouse Districts . 12Table 12: Submitted Surveys and Submitted Applications by LouisianaSenate Districts . 13Table 13: FEMA Verified Loss (FVL), Submitted Surveys and SubmittedApplications by Parish . 14Table 14: Grant Awards by Parish . 15List of FiguresFigure 1: Not Currently In A Phase Reasons . 7Figure 2: Submitted Applications by Race . 9Figure 3: Requested Assistance. 16Figure 4: Phase and Tiers . 17Figure 5: Housing Assistance Centers . 18i

Situation & Pipeline Report# 22December 30 – January 5, 2018Program OverviewThe Restore Louisiana Homeowner Assistance Program is dedicated to helping homeowners affected by theMarch and/or August 2016 floods repair and restore their damaged homes, or get reimbursed for work alreadycompleted. The funding for The Restore Louisiana Homeowner Assistance Program is allocated out of theDepartment of Housing and Urban Development’s (HUD) Community Development Block Grant DisasterRecovery (CDBG-DR) Program. There is currently 1.3 billion available for this program.The Restore Louisiana Homeowner Assistance Program has been designed to serve homeowners in sixphases. The State of Louisiana’s Office of Community Development – Disaster Recovery Unit (OCD-DRU)structured the program in this manner in order to ensure that the limited federal funding is provided tohomeowners in the greatest need. It also ensures that the rebuilding process is not slowed by federalenvironmental requirements.The first step in the process is a brief survey that all homeowners affected by the 2016 floods must complete.The purpose of this survey is to gather information about unmet needs related to the repair or reconstruction offlooded homes and responses to the survey will be used to determine which phase of the program thehomeowner will be invited to apply for.Below is a brief explanation of the six phases that are currently funded.1

Situation & Pipeline Report# 22December 30 – January 5, 2018In addition, in order to be eligible for the Program, homeowners must meet all of the eligibility criteria listedbelow: Owner occupant at time of disaster eventDamaged address was the applicant’s primary residence at the time of disaster eventSuffered damage as a result of the March or August 2016 Severe Storms and Flooding eventsEligible structure as determined by program, including single family homes, duplexes, mobile homesand condominiumsLocated in one of 51 disaster declared parishesFor homeowners that do qualify and are eligible for assistance, they can choose one of three solutionsbased on their progress in the rebuilding process and their capacity to complete the work.2

Situation & Pipeline Report# 22December 30 – January 5, 2018Below is an overview of the homeowner journey in the program, from initial survey to reimbursement and/orrepair.3

Situation & Pipeline Report# 22December 30 – January 5, 2018Executive Summary As of January 5, 2018, survey submissions increased by 206 from the previous week, making the totalsubmissions 46,836. 38,963 homeowners were determined to be in Phases I – VI. 38,387 environmental reviews have been completed, representing 99% of the 38,963 homeowners in Phases I –VI. 37,815 homeowners have been invited to complete applications from Phase I - VI. 20,198 (53%) homeownershave submitted their applications. 10,533 scopes of work have been completed, representing 52% of the 20,198 homeowners that have submittedtheir application. There have been a total of 4,698 Grant Awards offered to homeowners, amounting to 135,786,684.71. Of those,2,493 homeowners have acknowledged their grant agreements, obligating 72,043,304.18. As of January 5, 2018, there were a total of 30,146 appointments held. 132,230 calls were completed by the call center. 95,659 of the completed calls were inbound calls and 36,571 ofthe completed calls were outbound calls. The Program has completed 0 outreach event for this reporting period. The following events are scheduled forthe week of January 8, 2018 – January 14, 2018:ooooo1/9 – 2-6pm: Mobile HAC Outreach Event Series – East Baton Rouge Parish Library – Eden Park Branch5131 Greenwell Springs Road, Baton Rouge1/10 – 2-6pm: Mobile HAC Outreach Event Series – Livingston Parish Library – Watson Branch36581 Outback Road, Denham Springs1/11 – 2-6pm: Mobile HAC Outreach Event Series – Livingston Parish Library – South Branch23477 La. 444, Livingston1/11 – 3-4pm: DCM Provider Call1/12 – 9:30 am: Restore Louisiana Task Force Meeting – State Capitol – House Committee Room 1Table 1: Outreach EventsMonthMay 2017June 2017July 2017August 2017September 2017October 2017November 2017December 2017Total# of Events Hosted/Participated In17153826815841314

Situation & Pipeline Report# 22December 30 – January 5, 2018Table 2: Homeowner Program SnapshotActivitySurveys RecordedTotal Number of Recorded SurveysAs of12/29/17WeeklyActivityAs 6PercentageNon-Submitted SurveysSubmitted SurveysPhase I - VI Subtotal38,8699438,96383.19%Phase I6,124186,14213.11%Phase II5,65395,66212.09%Phase III9,657229,67920.67%Phase IV9,331109,34119.94%Phase V1,34751,3522.89%Phase VI6,757306,78714.49%Duplicate ot Currently In A Phase5,106435,14910.99%Environmental ReviewsEnvironmental Reviews Available to WorkEnvironmental Reviews CompletedApplications InvitedTotal Number of Invited ApplicationsApplications SubmittedZero AwardIneligibleScope of Work: Prospective/CompletedScope of Work Available to WorkTotal Scope of Work CompletedGrant AwardsGrant Awards OfferedGrant Awards ObligatedSolution 1 OnlySolution 2 OnlySolution 3 OnlySolution 3 and 1Solution 3 and sementsTotal Disbursements1,330Solution 1Solution 1 - Progress PaymentSolution 1 - Final PaymentSolution 2Solution 2 - Progress PaymentSolution 2 - Final PaymentSolution 356293028308139Total ,117.341,2731311,40425,742,364.83

Situation & Pipeline Report# 22December 30 – January 5, 2018Key Program StatisticsTable 3: Key Program StatisticsSubmitted SurveysSubmitted Dec29-Dec5-Jan38,963 of the 46,836 meet requirementsfor Phases I – VI.Invited 37,815 Homeowners to completeApplications.Grant Awards OfferedGrant Award Dollars 003,9003,80022-Dec 140,000,000.00 135,786,684.714,558 135,000,000.00 132,176,660.56 128,437,030.854,420 130,000,000.00 125,000,000.004,138 120,176,482.94 120,000,000.00 115,000,000.00 29-Dec5-Jan

Situation & Pipeline Report# 22December 30 – January 5, 2018Submitted Surveys: Not Currently In A Phase and UndeterminedPhase ReasonsTable 4: Not In Phase and Undetermined ReasonsActivitySubmitted SurveysTotal Submitted Surveys Not Currently In A PhaseTotal Submitted Surveys UndeterminedNot Currently In A Phase DetailsTotal Number of Not Currently In A Phase ReasonsInsufficient DamageStructure TypePrior Federal Assistance No InsuranceNeither StormNot in 51 ParishesUndetermined Phase DetailsTotal Number of Undetermined Phase ReasonsAs of12/29/17WeeklyActivityAs 25155Flood Plain (Not 73Figure 1: Not Currently In A Phase 001,0002915002441311260InsufficientDamageStructure TypePrior FederalAssistance NoInsurance7Neither StormNot in 51Parishes

Situation & Pipeline Report# 22December 30 – January 5, 2018Low to Moderate Income (LMI), Senior Adults and Disabled ReportedAs of January 5, 2018, there are 24,823 homeowners, 53.00% of the homeowners whosubmitted surveys, that reported their income as low to moderate. There are 16,993 homeowners,36.28% of the homeowners who submitted surveys, that reported they were 62 years of age or older.Table 5 & 6: Surveys with LMI and Urgent Need DataSubmittedSurveyswith LMIReported% LMI ofSubmittedSurveysby PhasePhase One (I)6,142100.00%6,142Phase Two (II)Phase Three (III)Phase Four (IV)Phase Five (V)Phase Six (VI)Duplicate AddressUndeterminedNot In eTotalTotalSubmittedSurveysMost Impacted LMIMost Impacted Urgent NeedLMIUrgent 051,32546,83645.52%44.17%7.48%2.83%100.00%Table 7: Submitted Surveys with Senior Adult or Disabled ReportedPhasePhase One (I)Phase Two (II)Phase Three (III)Phase Four (IV)Phase Five (V)Phase Six (VI)Duplicate AddressUndeterminedNot In PhaseTotalSubmittedSurveys withSeniorAdultsReported% SeniorAdults ofSubmittedSurveys 4.20%36.28%*A Senior Adult is anyone 62 years of age or 287982959128645715661,64712,379% Disabledof SubmittedSurveys 99,3411,3526,7872,5511735,14946,836

Situation & Pipeline Report# 22December 30 – January 5, 2018Demographics for Submitted ApplicationsTable 8: Submitted Applications by RaceSubmittedApplicationsRace (Self-Reported)American Indian/Alaska NativeAmerican Indian/Alaska Native and WhiteAmerican Indian/Alaskan Native/Black-African AmericanAsianAsian and WhiteBlack/African AmericanBlack/African American and WhiteNative Hawaiian/Other Pacific IslanderOther Multi-RacialWhiteA Race was not 520,19852.34%0.27%100.00%Figure 2: Submitted Applications by RaceSubmitted 2,00022564129021-91551932555

Situation & Pipeline Report# 22December 30 – January 5, 2018Housing Assistance Center Activity (HAC)Table 9: Housing Assistance Center ActivityActivityAs of12/29/2017WeeklyActivityAs of1/5/201831,2131,31867664232,531AppointmentsTotal Number of AppointmentsWalk-insScheduled14,75016,463Held at officeHome visitCancelledNo Show13,7643711,637691Housing Assistance Center DetailsBaton RougeTotal Number of d at officeHome visitCancelledNo 1,218225HammondTotal Number of AppointmentsWalk-insScheduled5,7503,0652,685Held at officeHome visitCancelledNo 55237283241LafayetteTotal Number of AppointmentsWalk-insScheduled2,4185341,884Held at officeHome visitCancelledNo 7MonroeTotal Number of AppointmentsWalk-insScheduled2,5281,0351,493Held at officeHome visitCancelledNo 175161