ESI Phone User’s Guide - Pdvn

ESI PhoneUser’s GuideFOR ESICommunications ServersESI-1000 ESI-600 ESI-200 ESI-100 ESI-50Covering these current ESI phone models:ESI 60 Business Phone ESI 40 Business Phone ESI 30D Business Phone48-Key Feature Phone ESI Cordless Handset II. . . and these legacy ESI phone models:24-Key Feature Phone 12-Key Feature Phone [Original] ESI Cordless Handset0450-1047Rev. RFor on-line help, visit www.esi-estech.com/support.About ESIESI (Estech Systems, Inc.) designs and manufactures high-performance phone systems for businesses and organizations. ESIuses advanced technology to design IP and digital communications systems that integrate built-in capabilities, advanced features,and highly differentiated applications into flexible products that are easy to use and keep employees productive. ESI has sold over250,000 business communications systems through hundreds of factory-trained Certified Resellers. Founded in 1987, ESI is aprivately held corporation with headquarters in Plano, Texas.Copyright 2013 ESI (Estech Systems, Inc.).Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guideare trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark ofGoldmine Software Corporation. Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, NT andOutlook are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation.Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registeredtrademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to changewithout notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web atwww.esi-estech.com.

Introduction . A.1ESI 60 Business Phone . A.2ESI 40 Business Phone . A.348-Key Feature Phone. A.4Optional Expansion Consoles . A.5ESI 30D Business Phone. A.624-Key Feature Phone (legacy product) . A.712-Key Feature Phone (legacy product) . A.8ESI Cordless Handset II. A.9Connecting your ESI phone . A.10Help mode (Verbal User Guide) . B.1User programming: An introduction. C.1Voice mail operation. D.1VOICE MAIL key . D.1Personal greetings. D.1Leaving messages . . . . D.2AutoPage . D.3Moving and deleting a message. D.3Off-premises “reach-me”. D.3Message retrieval . D.4Live recording. D.8Off-premises message delivery . D.9Message Recycle Bin (un-delete). D.10Status indicator lamp . D.10Setting up ESI Mobile Messaging. D.11Setting up twinning. D.14Optional voice mail feature: Guest mailboxes . D.15Optional voice mail feature: Group/broadcast mailboxes. D.17Optional voice mail feature: Cascade notification mailboxes. D.18Optional voice mail feature: Q & A mailboxes . D.20ESI phone operation. E.1Display . E.1Caller ID . E.1Keys. E.2Dial tone. E.4Basic phone use. E.5Direct station selection . E.6Transferring an outside call . . . E.6Transferring an internal call . . . . E.8Conference calling. E.9Call forwarding. E.10Call waiting. E.13Hold/exclusive hold operation. E.14Paging. E.16Call pickup. E.16Optional features . E.17Special keys.F.1Esi-Dex .F.2Override ring.F.9Message monitor mode (live call screening).F.10Personal greeting reminder.F.10Headset operation .F.10Outside dial tone preference .F.13Line keys.F.13Optional features .F.14Using an ESI desktop IP phone remotely. G.1Using Esi-Link . H.1Network numbering. H.1Location Keys. H.1Programmable feature keys and Esi-Link: an introduction. H.2Dialing an Esi-Link location . H.3Using feature keys with Esi-Link. H.5Other Esi-Link features . H.8ACD agent operation.I.1Programming the agent log-on/off key.I.1Wrap mode.I.2LED indicator.I.2Display indications .I.3While logged on: no DND, monitor mode, call forward, or programming.I.4Call waiting.I.4ACD administrator key .I.5Analog stations .J.1Caller ID . J.1Placing calls . J.1Transferring calls . J.2Conference calling. J.2Call waiting. J.3Call hold . J.3Paging. J.3Call pick-up. J.3Voice mail operation from an analog station . J.4Analog station programming . J.6Index

User’s GuideIntroductionIntroductionAccessing the rich ESI feature set is simple and easy through the straightforward design of each of the variousESI phones. Each feature has been designed for ease of use while providing capabilities needed in an advancedbusiness phone.You will be able to learn many of the features by simply using your phone; and this ESI Phone User’s Guide will1introduce you to the wide variety of features offered by your ESI Communications Server and how to use yourphone effectively to achieve maximum benefits.What it coversThis User’s Guide covers the use of the following with your ESI Communications Server: ESI 60 Business Phone (digital and IP versions) ESI 40 Business Phone (digital and IP versions)ESI 30D (digital) Business Phone 48-Key Feature Phone (Digital and local/remote IP Feature Phone II) 60-Key Expansion Console and Second Expansion ConsoleESI Cordless Handset II (digital, local IP, and remote IP versions) [Legacy] 24-Key Digital Feature Phone [Legacy] 12-Key Digital Feature PhoneAnalog stationHow it’s arranged Section A — Phone illustrations Section B — User help Section C — User programmingSection D — Voice mail operation Section E — Phone operationSections F through I — Special keys and features Section J — Analog stationsImportant: If you’re using a 48-Key Feature Phone, please note that this phone has separate PROGRAM and HELPkeys, rather than the combo PROG/HELP key found on the other models supported by your ESICommunications Server. Therefore, you should press PROGRAM if programming your phone and theinstructions tell you to press PROG/HELP; or, similarly, you should press HELP if the instructions tell you topress PROG/HELP to obtain assistance from the Verbal User Guide described herein (see page B.1).1ESI-1000, ESI-600, ESI-200, ESI-100, or ESI-50.A.1

User’s GuideIntroductionESI 60 Business PhoneThe ESI 60 Business Phone has a variety of programmable and built-in features. It comes in three models:ESI 60D, a digital phone; and two versions (Gigabit Ethernet and 10/100 Ethernet) of ESI 60IP, an IP phone.Additionally, it supports up to two optional Expansion Consoles (see page A.5). All ESI 60 Business Phonemodels offer the same basic features which are described throughout this User’s Guide. The ESI 60 BusinessPhone’s built-in voice mail features and voice prompts make it easy to program and use.Note: Depending on your angle of view, you will notice differences in the contrast levels of the upper and lowerdisplays. This is normal.Items referenced elsewhereItemPROG/HELP soft feature keyP/UP (pickup) keyFixed feature keysVOICE MAIL keyProgrammable feature keysPageC.2E.16E.2D.1C.2ItemVerbal User Guide and tutorialStatus indicator lampESI-DEX soft feature keyRECORD keyPAGE keyHint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform directprogramming by holding down a programmable feature key for at least two seconds (similar to how youmight program a car radio button). This isn’t applicable to the fixed-feature keys which, as their nameimplies, are already programmed.A.2PageB.1D.10F.2D.8E.16

User’s GuideIntroductionESI 40 Business PhoneThe ESI 40 Business Phone has a variety of programmable and built-in features. It comes in two models: theESI 40D, a digital phone; and the ESI 40IP, a 10/100 Ethernet IP phone. Additionally, it supports up to two optionalExpansion Consoles (see page A.5). All ESI 40 Business Phone models offer the same basic features which aredescribed throughout this User’s Guide. The ESI 40 Business Phone’s built-in voice mail features and voiceprompts make it easy to program and use.Items referenced elsewhereItemPROG/HELP soft feature keyP/UP (pickup) keyFixed feature keysVOICE MAIL keyProgrammable feature keysPageC.2E.16E.2D.1C.2ItemVerbal User Guide and tutorialStatus indicator lampESI-DEX soft feature keyRECORD keyPAGE keyPageB.1D.10F.2D.8E.16Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform directprogramming by holding down a programmable feature key for at least two seconds (similar to how youmight program a car radio button). This isn’t applicable to the fixed-feature keys which, as their nameimplies, are already programmed.A.3

User’s GuideIntroduction48-Key Feature PhoneThe 48-Key Feature Phone has a variety of programmable and built-in features. It has two versions: 48-Key DigitalFeature Phone and 48-Key IP Feature Phone II. Additionally, it supports up to two optional Expansion Consoles(see page A.5). All versions of the 48-Key Feature Phone offer the same basic features which are describedthroughout this User’s Guide. The 48-Key Feature Phone’s built-in voice mail features and voice prompts make iteasy to program and use.Items referenced elsewhereItemPROGRAM soft feature keyP/UP (pickup) keyFixed feature keysVOICE MAIL keyProgrammable feature keysPageC.2E.16E.2D.1C.2ItemHELP key for Verbal User Guide and tutorialStatus indicator lampESI-DEX soft feature keyRECORD keyPAGE keyHint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform directprogramming by holding down a programmable feature key for at least two seconds (similar to how youmight program a car radio button). This isn’t applicable to the fixed-feature keys which, as their nameimplies, are already programmed.A.4PageB.1D.10F.2D.8E.16

User’s GuideIntroductionOptional Expansion ConsolesNote: Your Installer or System Administrator must enable Expansion Console support for your extension beforeyou can use one or both Expansion Consoles.The ESI 60 Business Phone, ESI 40 Business Phone, and 48-Key Feature Phone each can support up to twooptional Expansion Consoles, for a possible total of 120 additional programmable feature keys.The 60-Key Expansion Console connects directly to the phone, while the Second Expansion Consoleconnects to the first Console.You program each Expansion Console’s keys just as you do the programmable feature keys on your ESI phone,using either direct or traditional programming (see page C.2).Note: Only one key can exist per extension, feature or operation. If you program a second key for the sameextension, feature or operation, this automatically erases the first key so programmed, thus making itavailable for a new extension, feature or operation.Hint: You may find it easier to write in the names on the overlay before you program the keys and attach theoverlay to the Console.60 programmablefeature keys(pg. C.2)in two banksof 30 eachHint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform directprogramming by holding down a programmable feature key for at least two seconds (similar to how youmight program a car radio button). This isn’t applicable to the fixed-feature keys which, as their nameimplies, are already programmed.A.5

User’s GuideIntroductionESI 30D Business PhoneThe ESI 30D (digital) Business Phone has a variety of programmable and built-in features. The ESI 30DBusiness Phone’s built-in voice mail features and voice prompts make it easy to program and use.Items referenced elsewhereItemPROG/HELP soft feature keyP/UP (pickup) keyFixed feature keysVOICE MAIL keyProgrammable feature keysPageC.2E.16E.2D.1C.2ItemVerbal User Guide and tutorialStatus indicator lampESI-DEX soft feature keyRECORD keyPAGE keyPageB.1D.10F.2D.8E.16Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform directprogramming by holding down a programmable feature key for at least two seconds (similar to how youmight program a car radio button). This isn’t applicable to the fixed-feature keys which, as their nameimplies, are already programmed.A.6