Liberate Office (TIPT) - Telstra

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportSet a Contact as a Favorite1.Search for the contact in the Enterprise Contacts7.TapRemove a Contact from FavoritesHill1.Tap2.Select FavoritesAleAter2.Select the Contact Name3.Scroll downwards in the contact screen and tap Addto Favorites 61 3 5550 8128Julie Smith3.Tap the contact4.Scroll downwards and select Remove fromFavorites0491 570 156 61 3 5550 81280491 570 1564.NextThe contact is now displayed in your Favorites Glenn Hill PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 20185.Tap6.Tap Cancel5.Tap6.Tap Closeto return to theMessages windowPage 12

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportCreating a Contact GroupAdd a Contact to the Group1.Tap2.Select Groups1.From the Groups Menu select the Group Name2.Select Add to Group3.Search for the contact(s) you wish to add to the groupJulie Smith3.Tap4.Enter the Group Name and tap CreateHillThe group name will now appear in GroupsNext PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 20185.Tapto close4.Select the contact(s) and tap Done5.The contact will now appear in the group6.Tap Back7.Tap ClosePage 13

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportDelete a GroupTo delete a group:Next1.Tap2.Select Groups3.Tap the Group name and Swipe Left4.Tap Delete PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Page 14

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportInstant Messages (Chat)In Liberate we can Chat or Broadcast. Chat allows youto chat on a one-on-one basis or in a group. Broadcastis a one way message that you can send to one person ormultiple people. You cannot broadcast to a group. If youhave chatted with a colleague previously they will appearin your Messages Window. To chat with a contact:New ChatTo start a new chat:1.Tap2.In the To field enter the name of the person you wishto chat with and select that contactOne-to-one Chat1.In the Messages Window tap on the contact you wishto chat withGlenn HillGlenn AdaGlenn HillGlenn Ate3.2.Type your message and tap SendType your message and tap SendGlenn HillGlenn HillNext PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 20183.Tap BackPage 15

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportReceiving a Message3.Select the Group you wish to chat with4.TapWhen you have received a message that you have not yetread it will appear in the Messages Window in red with anumber next to the name. To read the message:1.Tap on the message. The message will now open toallow you to replyGlenn HillGlenn HillYepGlenn HillGlenn HillHotdeskGlenn AdeGlenn HillGlenn HillDan Ed5.Select New ChatGroup ChatTo start a group chat:Glenn AdeGlenn Hill1.Tap2.Select GroupsJulie SmithNext PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Page 16

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/Support6.Type your message and tap SendMarking All as ReadWhen you open a chat or IM it is automatically markedas read. To mark all your messages as read. From theMessage Window:The meeting is scheduled for 9am so ifwe could all convene prior in the agreedlocation we can discuss the itemsaccordingly.1.Tap2.Select Mark all as ReadGlenn HillThanks GlennGlenn HillSee you all thereYou: Confirming detailsGlenn HillYou: Time is now arrangedTo view the participants of a group message:1.In the Groups Window tap the Group name2.The participants of the group will now be visibleGlenn AdeGlenn HillNext PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 20183.Tap Back4.Tap ClosePage 17

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportNew BroadcastNew Broadcast is a one-way Broadcast. The recipient(s)cannot respond. A Broadcast can be sent to multiplecontacts but not to a group. To send a new Broadcast:1.In the Messages Window tap2.Tap New BroadcastGlenn Hill, Joy SmithGlenn HillThanks GlennGlenn HillYou: Confirming detailsGlenn HillYou: Time is now arranged4.3.NextType your Broadcast and tap SendWhen the recipient(s) receive your messagethey do not have the ability to respond.In the To field search for the people you wish tosend the Broadcast to PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Page 18

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportMaking a CallYou can search the Enterprise Contacts on your mobilephone when making calls. You can also call any numberusing the dial pad.Using the Enterprise ContactsTo search for a contact in the Enterprise Contacts:1.Tap2.Select Enterprise Contacts5.Tap CallGlenn HillJulie SmithGlennHill03 5550 81286.Next3.In the Search field type the name of the contact4.Select the Contact NameTap Call again3 5550 8128 PreviousAdaHillLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018AnderPage 19

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportUsing the DialpadUse the dialpad to make a call to someone who is not inyour contacts.Next1.Tap2.Select Dialpad3.Enter the number you wish to call4.Tap PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Page 20

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportReceiving a CallThe caller’s name and number will display on incomingcalls if the caller is in your Enterprise Contacts.You can choose to Acceptthe callor Reject/ DeclineGlenn Hill0491 570 156Send MessageIf you are unavailable to take the call:1.NextSelectand select from the following options2.The caller will receive the message that you can’ttalk and your call will go to voicemail PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Page 21

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportIn Call Features0491 570 110You have the ability to use the In Call Features while onan active call.0491 570 1104.Tap7010 07260491 570 110Add CallWhilst on an active call you can add another call.Next1.Tap2.Tap Keypad(active call automatically placed on hold)3.Enter the number you wish to call PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Page 22

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/Support5.Once the recipient answers the call tapMergeCalls to merge the call into a conference callSpeakerTo place your call on Speaker whilst on an active call:1.7010 0726ConferenceTap SpeakerTo take your call off Speaker:0491 570 1101.Tap Speaker againFacetimeTo access the Facetime whilst on an active call:1.Tap FacetimeContactsTo access Contacts:1.Tap ContactsMuteWhilst on an active call if you want to Mute your call1.Tap MuteTo take your call off Mute1.Tap Mute againDecline a CallTo Decline a call when your mobile phoneis ringing:1.Tap DeclineThe caller will automatically be directed to voicemail toleave a message.DialpadTo access the Dialpad whilst on an active call:Next Previous1.Tap Keypad2.The keypad will open to allow you to dial the numberto callTo Hide the Dialpad:1.Liberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Tap HidePage 23

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportMove a CallCalls can be taken on the mobile phone and thenseamlessly pushed to the desk phone or vice versa. Tomove a call from the mobile phone to the desk phonewhilst on an active call:1.Tap the Home button on your phone2.Using the Liberate Widget on the Home screen tapMove Call3.Your desk phone will instantly ring. When you lift thehandset you now have your caller on the line and youcan continue your conversation.To move a call from the desk phone to the mobile phonewhilst on an active call:Next1.Press *11 on the desk phone2.Your mobile phone will ring and the call can now betaken on the mobile phone. PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Page 24

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportTransfer a CallWhen you transfer a call, you are transferring the call toanother individual. That might be an internal contact oran external number. To transfer a call whilst on an activecall:1.Tap2.Tap Keypad3.Enter the number you wish to call7010 0726Next 0491 570 1107010 07264.Tap5.When the caller answers announce the call andtap the Home button on your phone to return to thehome screen6.Using the Liberate Widget on the Home screen tapTransfer Call7.The call will automatically be transferred and youwill receive the following message PreviousLiberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Page 25

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the ApplicationWelcome ScreensSigning InForgot PasswordAdding your Profile PictureCreating a WidgetPresenceEnterprise ContactsCreating a Contact GroupDelete a GroupInstant Messages (Chat)New BroadcastMaking a CallUsing the Enterprise ContactsUsing the DialpadReceiving a CallSend MessageIn Call FeaturesMove a CallTransfer a CallCall HistoryVoicemailDialpadSettingsCall WaitingCall Centre QueuesCCR User - Call SettingsCalling IdentityUsing the Liberate Widget tochange IdentityUpdate PasswordTroubleshootingEmail Logs to SupportCrash ReportingAboutSigning OutHelp/SupportCall HistoryCall History will display all calls placed, received ormissed. To view Call History:1.Tap2.Select Call HistoryDelete Call HistoryTo delete your call history1.Tap2.Select Call HistoryJulie SmithJulie Smith3.A list of your call history will be displayedNote: Missed calls will display in Red3.Tap4.Tap Delete History5.Tap0119603 7010 4892Next PreviousJulie Smith0491 570 110PrivateSam Smith03 5550 2030Liberate Office (TIPT) – User Guide for LiberateiPhone Mobile App March 2018Page 26

Liberate Office (TIPT) - User Guidefor Liberate iPhone Mobile AppDownloading the Application

for Liberate iPhone Mobile App Enterprise Contacts You have the ability to search for a contact from the Enterprise Contacts on your mobile device. Search for a Contact To search for a contact in the Enterprise Contacts: 1. Tap 2. Select Enterprise Contacts 3. In the Search Contacts field type the name of th