AGE-FRIENDLY HENDERSON ACTION PLAN - World Health Organization

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AGE-FRIENDLY HENDERSONACTION PLANJANUARY 2018

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AcknowledgementsCity CouncilMayor Debra MarchCity of HendersonCouncilman John Marz, Ward IIICity of HendersonCouncilwoman Gerri Schroder, Ward ICity of HendersonCouncilman Dan Stewart, Ward IVCity of HendersonCouncilman Dan Shaw, Ward IICity of HendersonPlanning CommissionMichael Campbell, ChairJerry Mansfield, CommissionerJoe Belingheri, Vice-ChairJocelyn Holzwarth, CommissionerGeorge Bochanis, CommissionerTodd Howell, CommissionerJennifer Lewis, CommissionerAge-Friendly Henderson Stakeholder Advisory GroupLiz Baldizon, Senior Citizen Advisory CommissionCorey Clark, Recreation Services ManagerLois Evora, Henderson residentSusan Bobby, Senior Services SupervisorDan Hyde, Senior Citizen Advisory CommissionTanya Myers, Recreation Services SupervisorBella Meese, Henderson residentStacy DiNicola, Sr Housing SpecialistJoyce Nies, Senior Citizen Advisory CommissionStacey Youngblood, Housing Specialist IIPaula Petruso, Citizen’s Advisory CommitteeMemberGus Ramos, AARP NevadaBruce Ramsey, EcoHabitatFavil West, Foundation Assisting SeniorsJocelyn Holzwarth, City of Henderson PlanningCommissionShelly Labay, Senior Planner

AARP NevadaMaria Dent, AARP Nevada State DirectorBarry Gold, Director of Government Relations, AARP NevadaCity of Henderson Community Development and ServicesStephanie Garcia-Vause, DirectorLisa Corrado, Long Range Planning ManagerShelly Labay, Senior PlannerBrittany Markarian, Sr. Public Engagement SpecialistAnnamarie Smith, Planner I

Age-Friendly HendersonTable of ContentsCommunity Profile . 1Age Friendly Plan Development . 3Community Survey and Outreach Effort . 4Community Opportunities and Challenges . 5Community Stakeholder Advisory Group . 8Priorities and Strategies . 9Outdoor Spaces and Buildings . 10Transportation . 12Housing . 14Social Participation . 17Respect and Social Inclusion . 18Civic Participation and Employment . 20Communication and Information . 21Community Support and Health Services . 22Implementation Matrix . 24

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Henderson is a great place to call home for nearly 300,000 residents and the City is committedto promoting policies that keep our community welcoming for all ages, including seniors.Similar to other areas within the Southern Nevada region, the population of the City ofHenderson has grown older and is projected to continue that trend. The City also recognizesthat age-friendly communities are not just for older adults – we are all aging and the features ofan age-friendly community benefit all ages and abilities. The City of Henderson desires a livable,accessible community that is welcoming to all.What is Age-Friendly?An age-friendly city is an inclusive and accessibleurban environment that promotes active aging.Community ProfileIncorporated in 1953, the City of Henderson began as the home site for the plant workers ofthe Basic Magnesium Plant which supplied magnesium to the United States military duringWorld War II. Originally about 13 square miles in size, the City quickly began to grow andflourish. Today, the City of Henderson has grown to more than 103 square miles and is thesecond largest city in Nevada. The city’s official slogan “Henderson – a Place to Call Home”reflects a community that enjoys small town values while benefiting from big city efficiencies.Henderson residents love their city and consider it a great place to live and work. Henderson ishome to 290,000 residents – a committed citizenry who value a great public education system,Age-Friendly HendersonPage 1

strong neighborhoods, economic opportunity and reliable transportation. The city possessesmany of the critical resources needed to realize a shared vision of success: generally affordablehousing stock, ample parks and outdoor recreation opportunities, a strong workforce and aculture of community pride and inclusion.Henderson has made progress in identifying and responding to trends and challenges thatinclude rapid population growth and a rebounding economy after the Great Recession. Overthe past 20 years, Henderson was among the fastest growing cities in the nation and today ishome to nearly 300,000 people. Between 2000 and 2010, more than 80,000 people moved toHenderson, an annual average growth rate of 4.7%.1 Growth is expected to continue in thefuture, albeit at a slower pace than experienced in the past two decades.Henderson has a unique demographic profile when compared to other Southern Nevadacommunities. In addition to having higher median income and educational attainment,Henderson also has a larger percentage of the population over 55. Henderson’s seniorpopulation has grown over the last ten years and is projected to continue to increase in thefuture. Between 2000 and 2010, the percentage of residents who were over age 65 increasedfrom 10% to 14% (Table 2). In addition, Henderson has an older median age of 41 comparedwith the national median age of 37.Furthermore, a larger number of Henderson residents receive Social Security income or have aretirement income (30% and 19% respectively) when compared to Clark County as a whole(26.2% and 17.1%, respectively); leading to a relatively high reliance upon fixed income forHenderson residents (Table 3).Table 2: City of Henderson Residents by Age, 2000–2010YEAR20002010UNDER 18YEARS OLD25.0%22.6%18 TO 24YEARS OLD7.6%7.8%25 TO 44YEARS OLD33.0%27.5%45 TO 64YEARS OLD24.4%27.8%65 ANDOLDER10.0%14.3%Source: U.S. Census Bureau, 2000 Census, 2010 CensusTable 3: Median Income and Percent Fixed Income, Clark County and HendersonClark CountyHendersonMEDIAN HOUSEHOLDINCOME 52,070 63,830% WITH SOCIALSECURITY26.2%30.5%% WITH RETIREMENTINCOME17.1%19.4%Source: U.S. Census Bureau, 2010-2014 American Community Survey 5-Year Estimates1Source: U.S.Census Bureau, 2000 Census, 2010 CensusAge-Friendly HendersonPage 2

Recent Planning InitiativesThe City has recently led and managed the first-ever federally-recognized regional plan – theSouthern Nevada Strong Regional Plan – which was adopted in January 2015 and offersoutreach results as well as guidance for community collaboration. Additionally, the Cityrecently underwent an update to its Comprehensive Plan, the master plan that guidesdevelopment within the City. The City took advantage of the recently adopted Regional Plan toupdate its Comprehensive Plan, Henderson Strong (www.hendersonstrong.org), leveraging thewealth of data, policy analysis and outreach results and customizing for Henderson’s uniqueneeds and preferences, such as the needs of its agingpopulation.Age Friendly Plan DevelopmentIn April of 2012, the AARP launched the Age FriendlyCommunity Network – serving as the US Affiliate forthe World Health Organization (WHO) program. Anage-friendly city is an inclusive and accessible urbanenvironment that promotes active aging2. Thepurpose of the AARP Network is threefold, to: Serve as a catalyst for educating, encouraging, promoting and recognizing theimprovements that make cities more supportive of older residents and people ofALL ages.Provide cities with age-friendly resources by tapping into national and globalresearch, models and best practices.Leverage and enhance AARP’s existing and extensive work in communityoutreach, advocacy and livable communitiesIn July 2015, the City of Henderson was the first city in Nevada to apply for and receive approvalinto the AARP’s Network of Age-Friendly Communities. Inclusion into the network means that acommunity’s elected leadership has made the commitment to actively work toward makingtheir town, city or county a great place for people of all ages. Membership in the network,which currently includes 148 communities, involves following a multi-step process ofimprovement including the following:2AARP, “The AARP Network of Age-Friendly Communities”, -friendly-communities/Age-Friendly HendersonPage 3

Acceptance into the member network.Planning (Year 1-2): Assessing communityneeds by gathering baseline informationand putting together an action plan.Implementation (Year 3-4): Programstrategies and implementation tools to takeaction on plan.Evaluation (Year 4-5): Develop and assessan evaluation framework that links back toaction plan.Community Survey and Outreach EffortsIn February 2016, city staff kicked off the outreach efforts with a presentation to City Council,which included a Proclamation for an Age-Friendly Day for the City of Henderson on February 2by Mayor Hafen. Maria Dent, AARP Nevada Director and Mary Liveratti, AARP NevadaPresident, presented City Council with the certificate of acceptance into the program. TheMayor, Councilwoman March and Councilwoman Schroder also participated in a Meet andGreet with local AARP members prior to the presentation.Additionally, city staff made severalpresentations to the Senior Citizens AdvisoryCommission, a city advisory board, taskedwith making recommendations to CityCouncil on subjects of particular interest tosenior citizens within the City. The purposeof these presentations was to keep theCommission updated on the process as wellas solicit feedback on the strategies.A community survey was conducted from February 1 – March 31 in order to receive feedbackfrom senior residents regarding their community preferences and current satisfaction with cityofferings. The survey was available online and was promoted through different venues forseniors with internet and email access. Additionally, city staff surveyed residents in person atsenior centers and at a recreational event, Bark in the Park.The outreach effort was extremely successful and generated 501 responses to the survey, with94% ranking the City as a good, very good or excellent place for people to live as they age and92% stating that it’s somewhat, very or extremely important to them that they stay in the CityAge-Friendly HendersonPage 4

as they age. Other highlights from the survey include: 91 percent of respondents felt that the City didsomewhat, very or extremely well at offering wellmaintained public buildings and facilities that areaccessible to people of different physical abilities. 82 percent felt that the City did somewhat, very orextremely well at offering separate pathways forbicyclists and pedestrians. 78 percent felt that the City did somewhat, very orextremely well at offering entertainment activitiesthat are affordable for all residents. 75 percent felt that the City did somewhat, very or extremely well at offering free accessto computers and the Internet in public places such as the library, senior centers andgovernment buildings. 37 percent felt that accessible and convenient public transportation was provided notso well or not at all well. Another 25 percent was unsure. 45 percent responded that easy-to-find information on local health, personal care andhousekeeping was provided not so well, not at all well or they were unsure.Community Opportunities and ChallengesSurvey responses indicate that senior residents enjoy living in the City of Henderson and arehoping to remain here as they age. Overall, Henderson residents are pleased with the parks,public buildings and senior recreational services.They also feel there are affordable and interestingentertainment options, computer access, andleisure classes. Residents do cite a need for moretransportation options that are accessible andaffordable. They also feel that information on careissues can be difficult to find and were not alwayscomprehensive or available to those withoutinternet access.Age-Friendly HendersonPage 5

The following table of key challenges and opportunities for the City of Henderson is based onthe results of the outreach and survey responses.ChallengesOpportunitiesOUTDOOR SPACES AND BUILDINGSA growing population increases the demands onParks and Recreation services. Henderson is adesirable community that continues to attract newresidents and retirees. However, this continuedgrowth contributes to demands on our currentsystem and facilities and new growth can also leadto incomplete pedestrian connections.Current parks and recreation system is wellreceived. Residents are extremely pleased with theparks and recreation facilities and the City has theopportunity to maintain current facilities whilecontinuing to grow and expand the system.Additionally, the implementation of “CompleteStreets” initiatives in the Comprehensive Planupdate should lead to an increased awareness ofand response to incomplete pedestrianconnections.TRANSPORTATIONAuto-focused development. Henderson’sdevelopment patterns require residents to have acar to be able to travel easily and efficiently. As ourresidents age, it becomes more difficult to driveindependently and without convenient access to areliable and affordable public transportationsystem, many seniors are left with fewtransportation options.Active and innovative transportation solutions. Agrowing emphasis on walkable and bikeablecommunities and an increasing interest in transit(with both public and private providers) showsstrong community support for policies and projectsthat better integrate land use and transportationplanning.HOUSINGLimited housing choices. 70% of Henderson’shousing stock (or 82,000 units) is single family;fewer options are available at lower price points orwith innovative multigenerational or senior-friendlyoptions.Age-Friendly HendersonMore housing options. Older residents indicate agrowing interest in a wider variety of housingoptions. New residents also may generate demandfor different housing types. Locating higher density,multi-unit buildings near transit can provide theseoptions in a way that reduces traffic impacts andthe amount residents have to spend overall onhousing and transportation.Page 6

ChallengesOpportunitiesSOCIAL PARTICIPATIONSocial Isolation. Loneliness negatively affects aperson’s health and sense of wellbeing. As ourresidents age, they can lose the independence andmobility to socialize which can develop into the lossof supportive and caring relationships.Many affordable and fun entertainment optionsare available, as well as senior programmingoptions Henderson has several popular arts andentertainment venues, both in the downtown(eastside) and Green Valley (westside) areas oftown. Additionally, the City has popular seniorprogramming and congregate dining options aimedat reducing isolation. The City can continue to buildon these successes and attract more senior friendlyevents, classes, and entertainment opportunitiesthat are free or discounted for seniors.RESPECT AND SOCIAL INCLUSIONLack of respect and understanding. The extent towhich older people participate in the social, civicand economic life of their city is linked to theirexperience of inclusion. There can be a clashbetween generations and mutualmisunderstandings and assumptions made aboutand between generations that can lead tofrustration.Multigenerational opportunities. Intergenerationalactivities offer a great opportunity for the youngand old to learn from one another and learn torespect generational differences. The City has onevery successful multi-generational recreation centerand the opportunity to build more of theseprototypes. Additionally, the City’s senior centershave youth outreach programs and are expandingthe use of all age events at the senior centers toexpand the opportunity for intergenerationalevents, programs and facilities.CIVIC PARTICIPATION AND EMPLOYMENTAbility to volunteer or work can decline with age.Many older people would like to continue to workpart-time or volunteer but cannot find suitable workor do not have dependable transportation to do so.Age-Friendly HendersonIncreasing activity can better overall health.Working or volunteering enables seniors tocontinue to contribute to their community andreduces feelings of isolation; and the resultingincrease in activity levels leads to better healthoverall. Additionally, as transportation optionsimprove, there will be greater opportunities forseniors who would like more volunteer andemployment choice.Page 7

ChallengesOpportunitiesCOMMUNICATION AND INFORMATIONAvailability of information in a useable format.Relevant information on health, social services,financial matters and entertainment is not alwaysreadily available to older residents with varyingcapacities and resources. 45% of City residentssurveyed don’t feel they have easy access toinformation on local health and personal careissues.Expansion of existing city services. The City has theability to link its own information and disseminateto its older residents in ways that are available toall. The City currently has a reliable resource at thetwo Senior Centers in Henderson that can disperseinformation as needed on City issues, as well asdirect seniors to other service providers as needed.COMMUNITY SUPPORT AND HEALTH SERVICESInadequate access to health care services. Healthcare and health services can be difficult to navigateonce a senior’s independence begins to decline. Itcan be difficult to obtain information on health careoptions as well as navigating multiple providers,insurance carriers, agencies and other points ofcontact (city, state, federal programs).Information can be shared through existing cityservices and outlets. Information is readilyavailable at the City’s senior centers, which are wellused by many senior residents. Additionally,healthcare and life sciences are one of the City’seconomic target industries. As such, the City willcontinue to work to attract more health facilitiesand providers through economic development andrecruitment.Community Stakeholder Advisory GroupIn April 2016, the City convened the AgeFriendly Henderson Stakeholder group, aninformal group which met to discuss the issuesraised by the Age-Friendly Survey previouslydescribed and other feedback. The groupformed the strategies and action items whichgenerated the content of this Plan.Stakeholder group members included city staffmembers from Long Range Planning, Parksand Recreation/Senior Centers, andNeighborhood Services/Housing; members of the Senior Citizens Advisory Commission; seniorcity residents representing multiple geographic areas of Henderson; non-profit leaders fromgroups representing senior services; a Planning Commissioner and local business owner; and aAge-Friendly HendersonPage 8

volunteer representative from the AARP.The group met four times between May 2016 and October 2016 to establish the communityvision, priority statements and strategies for action. The group also made recommendationsfor advisory roles post plan adoption. They recommended that the Senior Citizens AdvisoryCommission receive updates on implementation and action items by city staff, non-profits andothers.Community Vision:An age-friendly city encourages active aging byimproving opportunities for health, participationand security in order to enhance the quality of lifeas people age. The city’s landscape, buildings,transportation system and housing contribute toconfident mobility, healthy behavior, socialparticipation and self-determination.Priorities and StrategiesAARP defines a livable community as “safe and secure, having affordable and appropriatehousing and transportation options, and offers supportive community features and services.Once in place, those resources enhance personal independence, allow residents to age in place,and foster their engagement in the community’s civic, economic and social life.”3The City of Henderson embraces the AARP’s definition of livability and the accompanying eightdomains: outdoor spaces and buildings, transportation, housing, social participation, respectand social inclusion, civic participation and employment, communication and information, andcommunity support and health services. These subject areas are equally important as well asinter-related and the following Age-Friendly strategies are broken down by each domain.3AARP, “What is a Livable Community?”, -2014/what-is-alivable-community.htmlAge-Friendly HendersonPage 9

Outdoor Spacesand BuildingsCommunitySupport andHealth ServicesTransportationCommunicationand ocialParticipationRespect andSocialInclusionTHE 8 DOMAINS OF LIVABILITY:Outdoor spaces and buildingsA thriving community allows for places that people can gather – both indoors and out. Parks,sidewalks, safe streets, outdoor seating and accessible buildings should be used and enjoyed bypeople of all ages. The outside environment and public buildings have a major impact on themobility, independence and quality of life of older people and their ability to “age in place”.Clean, safe and well-maintained public areas that are accessible and available are vital for anage-friendly City.Age-Friendly HendersonPage 10

The City of Henderson has a history of providing quality recreational services for all of itsresidents, and especially for senior citizens with two full-service senior centers. The DowntownSenior Center is a 6,000 square foot facility with a fitness room, wellness area, dining room andactivity room. The 29,000 square foot Heritage Park Senior Facility, a offers a wide variety ofprogramming, ranging from art and cooking classes to exercise and dance programs, in additionto social and wellness services designed to meet the needs of Henderson’s active 50 population. Additionally, senior nutrition services and help with insurance and prescriptiondrug plans are offered and referrals are provided for programs addressing senior housing, utilityassistance and senior food programs.The City has also made parks and trails a priority and has received the National Gold MedalAward for Excellence in Park and Recreation from the National Recreation and Park Association(NRPA) in 2014 and 1999. The Gold Medal Award honors park and recreation agenciesthroughout the United States that demonstrate excellence in long‐range planning, resourcemanagement, volunteerism, environmental stewardship, program development, professionaldevelopment, and agency recognition. Each agency is judged on its ability to address the needsof those it serves through the collectiveenergies of citizens, staff, and elected officials.Since current public spaces are generally wellreceived, the City’s major challenge is tomaintain current facilities, while growing andaddressing any gaps in our current system.Additionally, the implementation of“Complete Streets” initiatives through theHenderson Strong Comprehensive Planupdate should lead to increased awarenessand response to incomplete pedestrian connections.Priority Statement: Gathering places should be safe, enjoyable, and accessibleto all.Strategies:1.1 Continue our exemplary senior services and recreation centers and look atneeds moving forward including future expansion of services to existingcenters.Age-Friendly HendersonPage 11

1.2 Remain proactive in high growth and newly incorporated areas to ensure thatthe senior population is included in the planning of new parks and recreationalareas.1.3 Complete pedestrian connections and provide pedestrian access including theupkeep of maintenance for sidewalks and trails. Assess potential safetyimpediments caused by landscaping issues such as trees and proper rootbarriers.1.4 Explore the co-locating of COH parks andrecreation services near health servicesand hospitals.1.5 Preserve access to scholarships andsubsidized services while continuing toexpand parks and recreation services.Complete Streets is a transportation policy anddesign approach that requires streets to beplanned, designed, operated, and maintained toenable safe, convenient and comfortable traveland access for users of all ages and abilitiesregardless of their mode of transportation.1.6 Provide universal accessibility in ourpublic buildings, sidewalks, and trails.TransportationTransportation, including accessible and affordable private and public transport, is a key factorinfluencing active ageing. As our residents age, many will become unable to drive themselvesand the ability to move around their city and neighborhood determines social and civicparticipation as well as access to community and health services. Public transit options can beas expansive as a train system or as targeted as a personal taxi or rideshare service thatprovides non-drivers with rides to and from adoctor’s office.The City of Henderson manages over 1million in Community Development BlockGrant (CDBG) funds and one of the CDBG Plangoals has been to provide fundingopportunities to assist seniors in maintainingself-sufficiency. In 2014 – 2015, through aAge-Friendly HendersonPage 12

partnership with Helping Hands of Henderson, 120 senior citizens were assisted with over 6,000round-trip rides to help them maintain their independence. This community-basedtransportation program provides transportation assistance to seniors 60 years and older to andfrom medical appointments, shopping, and errands and provides assistance and deliveries tohomebound clients. Ensuring that all areas are well-serviced by transportation options withadequate and well-connected transport routes within the City and adjacent areas is necessaryfor older adults who can no longer drivethemselves.The Age-Friendly Survey indicated transportationwas one of the major issues we need to improve forour senior residents. Although we received highmarks for our trails and pedestrian paths, we havesenior residents who need more public and privatetransit options to access medical care, recreationopportunities, volunteering and mentoringprograms, and entertainment venues.Priority Statement: Safe, accessible, convenient, and reliable transportationoptions should be available for all residents.Strategies:2.1 Ensure a variety of transportation options are available and maintain aspectrum of affordable options for all.2.2 Maximize involvement of volunteers to assist in providing transportationoptions.2.3 Utilize neighborhood services already in existence and look for ways tocombine neighborhood or private services with City or RTC services.2.4 Improve the advertisement of existing transportation services.2.5 Raise awareness of ride-sharing programs.Age-Friendly HendersonPage 13

HousingHenderson residents expressed a strongdesire to remain in their neighborhoods asthey grow older. This can be made morefeasible if homes are appropriately designedor modified for residents of all abilities and ifa community includes affordable housingoptions for varying life stages. Offering avariety of housing options designed for allability levels is key to ensuring that seniorscan remain safely and conveniently in theirhomes. The City of Henderson recognizes the need to continue to focus on this issue andincrease quality housing choice.The City has been working on increasing the mix of housing options for our entire population,including the elderly and disabled. The City has worked diligently with private developers tooffer our residents affordable active and disabled senior communities as well as affordablelong-term care facilities. The City of Hendersonoffers a senior public housing apartmentcomplex, managed by the Southern NevadaRegional Housing Authority (SNRHA), 12 privateaffordable senior apartments and twoaffordable disabled apartment complexes,managed by non-profit housing providers suchas Nevada Hand as well as private developers.Over the next five years, the City aims toincrease its supply of affordable senior housingand ensure quality housing products in desirable neighborhoods. The City also provides CDBGfunding to Rebuilding Together, which provides year-round critical home repairs free of chargeto low to moderate income homeowners who are senior, disabled or veterans including roofingrepairs, HVAC, plumbing,accessibility modification, safetyUniversal design, also known as inclusive design,precautions and energy efficiencyrefers to producing buildings and places that areupgrades.Through the Age-Friendly survey,we heard that our residentswould like more options forAge-Friendly Hendersonaccessible to all people, including older people andpeople with disabilities.Page 14

housing types and designs that could incorporate varying degrees of independence. Theywould also like more information available on home repair and warranty issuesDiverse Housing OptionsBy Jocelyn Holzwarth, Planning CommissionerRecent studies have projected a dramatic shortageof housing units with a maximum value of just under 180,000 by the year 2020. Diverse housing optionsin the 150,000 - 160,000 range are criticallyimportant for new homeowners, millennials, singles,empty nesters and seniors who are looking for avariety of affordable housing options located neartransit and schools with easy access to shopping,dining, services, parks and recreation.The historic traditional household with two adultsand children is changing

flourish. Today, the City of Henderson has grown to more than 103 square miles and is the second largest city in Nevada. The city's official slogan "Henderson - a Place to Call Home" reflects a community that enjoys small town values while benefiting from big city efficiencies.

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