ACI Sustainability Report: A Review Of ACI Worldwide's Environmental .

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SUSTAINABILITYREPORTA REVIEW OF ACI’S ENVIRONMENTAL,SOCIAL AND GOVERNANCE EFFORTS1

TABLE OF CONTENTSLetter from Our President and CEO3About ACI4Sustainability Framework7Environmental Initiatives8Social Initiatives12Governance Initiatives26Community Engagement312

LETTER FROM OUR CEOPayment transactions continue to reach new heights as more people and devices initiateelectronic payments. Propelled by the digitization of cash, the Internet of Things, the rapidgrowth of eCommerce and the adoption of real-time payments, the number of transactionswill continue to rise dramatically around the world. ACI’s unique ability to make fast, simpleand secure payments possible around the world by connecting more ways to pay with morepayment capabilities than any other provider positions us well to seize an increasing shareof this exciting, accelerating market opportunity.As the market and our business evolves, so too must ACI’s commitment to protectingour environment, developing and retaining our people, serving our customers, includingthe security and privacy of their data, and contributing to our communities.OUR VALUES INFORM AND GUIDE OUR CONDUCTAND PLAY A KEY ROLE IN DEFINING THE 1ACI WAY OFWORKING THAT WILL DRIVE OUR LONG-TERM GROWTH.Our six 1ACI Values — Customer-centricity, Teamwork, Creativity, Agility, Determination,and Respect — were carefully selected as the pillars of our culture. In addition to fullyembedding our values into the execution of our business, these six values will also driveour sustainability efforts.The following pages highlight our commitment to Environmental, Social and Governance(ESG) initiatives. I’m looking forward to continuing our efforts to contribute in substantialand innovative ways to build a more inclusive and sustainable future. I invite you to learnmore about ACI’s strategic approach to managing ESG risks and opportunities as wecontinue on our critical path forward.Philip G. HeasleyPresident and Chief Executive OfficerCEO LETTERABOUT UNITY ENGAGEMENT3

OUR VISIONANY-TO-ANYPAYMENTS SOFTWAREACI is a highly focused software enterprise that enables real-time, any-to-anypayment transactions to occur regardless of time, location or type. ACI allowsthe purchaser to direct the payment to his/her provider of choice, satisfyingthe transaction in an efficient and secure environment.642SOFTWARE-BASEDPAYMENT SOLUTIONSSEGMENTSSERVEDDEPLOYMENTMODELS GLOBALTEAM 1.33B 370M 5.7BFY 2019 ADJUSTEDEBITDA1FY 2019 REVENUE160-MONTH BACKLOG(6.30.19)Note: Adjusted EBITDA and 60-month backlog are non-GAAP measures. Adjusted EBITDA excludes significant transaction-related expenses.1Represents mid-point of FY 2019 Guidance.CEO LETTERABOUT UNITY ENGAGEMENT4

SIX SOFTWARE-BASED SOLUTIONS WITHUNMATCHED PAYMENT CAPABILITIESBILL PAYMENTS (C2B)RETAIL PAYMENTS (C2B, P2P)Electronic bill presentmentand payment solutions that giveconsumers the options they wantComprehensive consumerpayment solutions that rangefrom core payment enginesto back-office support38%27%REAL-TIME PAYMENTS(C2B, B2B, P2P)Support for both low- andhigh-value, real-time paymentprocessing, ensuring multi-bank,multi-currency and 24x7payment processing capabilities2018 REVENUEBREAKDOWN BYSOLUTION 9%DIGITAL CHANNELS (B2B)Advanced cash managementcapabilities in a multi-tenant,cloud-based platform8%9%9%MERCHANT PAYMENTS (C2B)PAYMENTS INTELLIGENCE(C2B, P2P)Real-time, any-to-any paymentcapabilities available globallyin both card-present andcard-not-present environmentsCEO LETTERABOUT ACIPowerful big data engineand analytics that deliverrobust fraud preventionand detection NANCECOMMUNITY ENGAGEMENT5

OUR VISIONOUR COMPETITIVEDIFFERENCES SET US APARTPROVEN BRANDWith a 40 year heritage of powering mission-critical transactions,ACI is trusted to deliver secure, risk-compliant solutions in a highlyregulated payments environment.UNMATCHED SOFTWAREACI’s UP solutions connect more ways to pay with more payment capabilities thanany other provider, while superior non-functional requirements ensure unmatchedscalability and reliability in any deployment model, whether on premise or cloud.SCALABLE MODELThe breadth of our solutions enables ACI to process a quarter ofthe world’s transactions today, with scalability to capitalize on the“billions not millions” opportunity.GLOBAL REACHACI is a global payments powerhouse with local expertise, servingcustomers in 90 countries. Broad payments reach secures globaleCommerce expansion; payments intelligence combats worldwide fraud.24/7 SUPPORTGlobal team of payment experts, strategically organized to deliver24/7/365 support.CEO LETTERABOUT UNITY ENGAGEMENT6

OUR SUSTAINABILITY FRAMEWORKCorporate social responsibility has long been an integral part of our business and corporate culture.Environmental, social and governance (ESG) initiatives have been woven into our culture since our inception.As sustainability best practices evolve over time, so too will our ESG initiatives and respective disclosures.In 2019, we created a Sustainability Working Group consisting of internal resources and external advisors toimprove our long-term performance utilizing ESG factors material to our business. Our framework was informed byperforming a materiality assessment to identify relevant ESG factors for evaluation and disclosure. The materialityassessment included potential opportunities and risks for our business, views of our shareholders and leading ESGratings agencies and reporting frameworks. Among the ESG reporting frameworks, we primarily utilized theSustainability Accounting Standard Board’s (SASB) Sustainability Accounting Standards relevant for our industry(SASB industry classification: Software & IT Services). We determined that many of these standards representtrends and uncertainties that may materially impact our operational performance or financial condition.Additionally, we considered the ESG perspectives, including but not limited to our employees, customersand the communities in which we operate.Our sustainability disclosures will evolve over time as our business continues to grow. At this time, our board ofdirectors, management and Sustainability Working Group identified the following high-level topics for disclosure:ENVIRONMENTALSOCIALEnergy use and waste controlEmployee development, diversityand inclusion, cybersecurityand data privacyGOVERNANCECorporate governanceand board structureMore details and sub-categories will be provided in the following pages, including our Community Engagement efforts.CEO LETTERABOUT UNITY ENGAGEMENT7

ENVIRONMENTALINITIATIVESACI’S ELECTRONIC PAYMENTS SOFTWAREHELPS CUSTOMERS SAVE TREES THROUGHTHE ELIMINATION OF PAPER-BASED BILLSAND PAYMENTSABOUT ACICEO OMMUNITY ENGAGEMENT8

ENERGY IMPROVEMENTS AREMAKING AN IMMEDIATE IMPACTEfficient energy use is important to ACI and our customers as it impacts our business costsas well as our carbon footprint. We recently began tracking electricity usage in our datacenters and will analyze this data to see how we can be more efficient. As conservation isa management priority, we have already made important steps to improve efficiency andexpect to provide more details on our progress in future disclosures.1/2 LIGHTING ELECTRICAL LOADACI recently converted its U.S. and Indian offices from fluorescentand T-8/T-12 to LED lighting. The switch to LED lighting has alreadyproduced positive energy savings and will continue to do so in the future.By converting to LED lighting, ACI cut its lighting electrical load roughlyin half, producing 30,0002 in estimated annual energy savings.LOWER HVAC ENERGY COSTSACI utilizes building management systems to control HVAC where possible.We have limited the usage of air conditioning, depending on the occupancyof a particular office area. These efforts resulted in both decreased energyconsumption and lower energy costs. HVAC efficiency initiatives in ourPune, India office alone resulted in annual energy savings of approximately 27,000 USD.CLIMATE RESILIENCY STRATEGYACI Worldwide has data centers dispersed globally that help mitigate riskssuch as those associated with natural disasters. Our infrastructure is positionedoperationally to minimize concentration risk.2ABOUT ACICEO LETTERBased on approximately 0.03 of energy savings per square MUNITY ENGAGEMENT9

DOCUSIGN REDUCES OURCARBON FOOTPRINTACI utilizes DocuSign for several administrative purposes. DocuSign enablesACI Worldwide to replace printing, faxing, scanning and overnighting paperdocuments while also providing environmental benefits.2,631 LB. OF WOODTrees provide habitats for animals, convert climate-changingCO2 to oxygen and help clean our water.7,037 GAL. OF WATERThe paper-making process requires more than three gallons of waterper single sheet.5,919LB. OF CO2Paper manufacturing produces greenhouse gas emissions, including CO2.388 LB. OF WASTELimiting paper usage3 also eliminates significant paper waste.3ABOUT ACICEO LETTERThe above environmental impact data (the “Data”) is an estimate only and is based on ACI Worldwide Corp.’s (“ACI”) account use asof August 2019. The Data is based on the Environmental Paper Network Paper Calculator Version 4.0 (www.papercalculator.org) and iscalculated using envelope, page count and recipient information. The Data is provided solely for informational purposes and should not berelied on as an accurate representation of the environmental benefits of or impact derived from using DocuSign products. DocuSign is notresponsible for any loss, damage, cost or expense incurred by or arising from the use or reliance on the MMUNITY ENGAGEMENT10

REDUCING WASTE BYSTREAMLINING PROCESSES1 CONTAINER FOR RECYCLINGACI utilizes the Single Stream Recycling Program in its U.S. officesprovided by Waste Management Inc. Single-stream recycling allows ACIthe ease and convenience of placing all acceptable recyclable materialsinto a single cart (customers also have a cart for their garbage).This enhanced recycling program decreases the amount of wastegenerated and increases the diversion/recycling rate. At ACI,we attempt to recycle all: Waste paper Toner and inkjet cartridges Light fittings Plastic, aluminum cans and cardboardDECREASEDPAPER CUP CONSUMPTIONIn our U.S. offices, we only use recycled, compostable paper cups.Globally, we also encourage the substitution of reusable, ceramic mugswherever possible.ABOUT ACICEO OMMUNITY ENGAGEMENT11

SOCIALINITIATIVESABOUT ACICEO OMMUNITY ENGAGEMENT12

OUR VISIONTRULY GLOBAL FOOTPRINT ENHANCEDBY A SITE LEADER MODELOur mission is to provide an environment and support system at all locations that ensure teammembers can perform their best and feel connected to and part of the 1ACI team.50 3,800 SITES IN 30 COUNTRIES,EACH WITH 1 SENIOR SITE LEADERAND 1 LOCAL SITE LEADEREMPLOYEES, INCLUDINGTELECOMMUTERSABOUT ACICEO OMMUNITY ENGAGEMENT13

ONE SET OF MOTIVATING PRINCIPLESWE’RE ADRIVEN BYCUSTOMER-CENTRICBUSINESSDETERMINATIONENERGIZED BYMOBILIZED BYTEAMWORKAGILITYVALUESINSPIRED BYUNITED BYCREATIVITYABOUT ACICEO RNANCECOMMUNITY ENGAGEMENT14

MANY FACETS OF DIVERSITYARE CRITICAL TO ACIData as of 12/31/18 1 YEAR12% 10 YEARS31%1-2 YEARSFEMALE36%9%GEN X(1965 - 1979)41%40%TENUREMILLENNIALS(1980 - 1994)GENERATIONGENDER26%64%MALE2-5 YEARS22%17%5-10 YEARSBABY BOOMERS(1946 - 1964)2%GEN Z(1995 - 2012) 1% EXECUTIVE LEADERSHIP 1% SENIOR VPDIRECTOR 85%43%MALENON-MANAGERAMERICAS(627 EMPLOYEES)ABOUT ACICEO OMMUNITY ENGAGEMENT15

EMPLOYEE DEVELOPMENTAND ENGAGEMENTTUITION ASSISTANCE AND ACI UNIVERSITYACI University (ACIU) is our employee resource for learning and development.This is ACI’s one-stop-shop learning portal and includes both assigned andon-demand courses and learning plans.ACI’s tuition assistance policy supports ACI’s desire to develop employees throughvarious educational opportunities. ACI encourages career development by providingtuition assistance for approved college/university-level coursework. All regular,full- and part-time employees are eligible to participate in the tuition assistanceprogram six months after their start date.ENGAGEMENTACI wants to ensure all employees and offices feel supported and a part of our 1ACIteam. We routinely solicit feedback, such as in our culture or employee experiencesurveys. This feedback provides actionable insights into both our strengths andopportunities for improvement.CODE OF ETHICS AND COMPLIANCEACI builds and maintains positive business relationships with our customers by adhering toa highly ethical set of standards that comply with laws and regulations worldwide. Theserelationships are enhanced by our employees’ knowledge and professionalism, which createa bond of trust with our customers that is essential to ACI’s continued growth and success.100% of ACI employees complete compliance programs annually, including: Anti-Money Laundering Policy Training Code of Business Conduct and Ethics Policy Training Global Information Security Awareness Training Insider Trading and Anti-Corruption Policy Training Operational Risk Event Policy Training Privacy, Data Protection and Business Continuity Awareness Policy Training Workplace Harassment Prevention for EmployeesABOUT ACICEO OMMUNITY ENGAGEMENT16

SERVING OUR CUSTOMERSAND PROTECTING THEIRDATA AND PRIVACY ISOUR #1 PRIORITY.WE ACHIEVE OURCYBERSECURITY GOALS BYDEVELOPING OUR #1 ASSET:OUR EMPLOYEES.ABOUT ACICEO OMMUNITY ENGAGEMENT17

PROTECTING CUSTOMER DATAAND PRIVACY IS OUR #1 PRIORITYAt ACI Worldwide, we believe risk prevention and safeguarding customerinformation is paramount.BOARD OF DIRECTORS’ ROLE IN CYBERSECURITY OVERSIGHTACI’s Board of Directors is actively involved in ACI’s cybersecurity program.In addition to receiving detailed quarterly updates on project and initiativestatuses, the Board approves ACI’s Information Security and Acceptable Usepolicies. They are presented with and approve of modifications to ACI’s strategiccybersecurity initiatives, and are critical participants in the notification structure forsecurity incidents. The Board receives regular updates on the maturity of ACI’scybersecurity program (as evaluated by third parties), are included in the GlobalInformation Security (GIS) “phishing testing” exercises and review the results ofannual Security Breach tabletop exercises. More details on these programs will beprovided in the following pages.GLOBAL INFORMATION SECURITYThe mission of GIS is to design, implement and maintain an information securityprogram that protects ACI’s and our customers’ systems, services and dataagainst unauthorized use, disclosure, modification, damage and loss.Our risk-centric approach to security controls allows us to ensure a secureposture while still facilitating business. To accomplish this goal, ACI hasadopted the International Standards Organization (ISO) 27001/27002 andthe NIST cybersecurity frameworks as the foundations for security controls.ABOUT ACICEO OMMUNITY ENGAGEMENT18

OUR TEAM IS BUILT TO UPHOLDGLOBAL INFORMATION SECURITYCERTIFIEDOver 20 active certificationsand varying degrees ofhigher education.EXPERIENCEDComprised of 20 industryexperts with a diverse rangeof background experience.SUPPORTEDBacked by larger teams ofrisk and physical securityprofessionals and third-partypartnerships.TRAINEDInvolved with internal trainingexercises as well as industryevents and conferences.GISCONNECTEDActive memberships inindustry-leading organizationsand groups.PREPARED24/7/365 on-call teamand Advanced SecurityOperations Center support.GUARDEDTeam dedicated to identifyingand communicating thelatest security trends andthreat intelligence.ABOUT ACICEO LETTERTESTEDRegularly evaluated againstcompliance and regulatoryrequirements, by bothinternal and external CECOMMUNITY ENGAGEMENT19

INFORMATION SECURITYPOLICIES AND STANDARDS ACI’s Information Security Policy Framework establishes guidelines and generalprinciples for initiating, implementation, maintaining and improving informationsecurity management. ACI has implemented the RSA Archer Governance, Risk andCompliance (GRC) tool to manage the lifecycle of our control standards. Policies are reviewed annually and approved by ACI’s Board of Directors. Standards are reviewed annually and approved by Information Security StakeholderCommittee, risk’s compliance officer and the chief information security officer. All ACI control standards related to information security and privacy, are based onNIST 800-53 (Rev 4), PCI (Version 3), ISO 27001, HIPAA, GLBA and FFIECregulatory requirements. ACI considers feedback from auditors, customers and regulators. All policies and standards are reviewed every year by stakeholdersand communicated to employees.ABOUT ACICEO OMMUNITY ENGAGEMENT20

Data SecurityDATA LOSS PREVENTIONAND DETECTION PROGRAMThe ACI Data Loss Prevention (DLP) and Detection program, which is part ofthe overall risk management program, aims to monitor and identify data loss risksto ACI’s business, assets, client data and employees.The DLP program supports the following requirements: Protect confidential and restricted ACI and ACI client data Least privilege and need-to-know access to data Ensure that DLP controls are in place to protect ACI users, assets and client assets Meet regulatory compliance requirements (GLBA, HIPAA, FFIEC) Meet contractual compliance requirements (client contracts, PCI) Identify new security control opportunities Identify security awareness needs Reduce risk to acceptable levelsACI has an Information Security policy that governs security requirements and expectationsto ensure that ACI protects information at rest, in-transit and being processed.DLP Control Standards Data Classification classifies data and communicates control requirementsfor public, private, confidential and restricted information Data Encryption communicates encryption requirements based on data classifications Data Retention Policy communicates data retention requirementsABOUT ACICEO OMMUNITY ENGAGEMENT21

DATA LOSS PREVENTIONAT THE ENDPOINTENDPOINT SECURITY RISKSACI mitigates or prevents viruses and malware by: Utilizing industry standard anti-virus software for desktop,laptop and server virus prevention and detectionPHYSICALACCESSDECREASEDPRODUCTIVITY Providing email virus and spam scanning to detectand block malicious attachments in email Employing controls that prevent writing to removablemedia such as USB, CD or DVD drives Reviewing controls and exceptions at minimum quarterlyMALICIOUSCODEINSIDERTHREATS Encrypting personal phones for authorized users Instituting password protection on personal phonesfor authorized users Ensuring authorized users’ ability to wipe lostpersonal phonesCOMMUNICATIONINTERCEPTIONDEVICEATTACKS Restricting and limiting VPN access to remote employees Conducting compliance inspections of personaldevices connecting to VPNABOUT ACICEO OMMUNITY ENGAGEMENT22

MANAGING RISK ISSUES THROUGHFOUR LINES OF DEFENSEA GIS risk issue is a finding that has been identified to have the potential to cause damage or loss to ACI.Issues are drafted, approved by GIS leadership, discussed with stakeholders and assigned to a designated ownerfrom the appropriate business unit.GIS will provide associated risks, the risk ranking, recommendations and requirements to the issue ownerto incorporate into their risk remediation plan.The issue owner will compile and share a risk remediation plan that will define how the owner will mitigatethe issue to an acceptable level of risk as determined by GIS or will eliminate the risk completely throughthe use of milestones, dates and compensating controls.The issue owner is required to provide GIS leadership updates on the issue every week until the level of riskhas been reduced to an acceptable level or all associated risks are eliminated.GOVERNING BODY / BOARD / AUDIT COMMITTEESENIOR ONSECURITYINTERNALAUDIT1st LINE OF DEFENSE2nd LINE OF DEFENSE3rd LINE OF DEFENSEABOUT ACICEO EGULATOR4th LINE OF DEFENSECOMMUNITY ENGAGEMENT23

YEAR-OVER-YEAR GROWTH.PERFORMANCE ABOVE PEER GROUP.ACIPEERS92% 99%% ISOCONTROLSPRACTICED0%25%50%2019100% OPTIMIZED201975%COMPARISON TO ISO 27002MATURITYAD-HOCREPEATABLEDEFINEDMANAGED3.0 3.6 4.1 4.420142015Annual third-party assessmentABOUT ACICEO 720192019PEERSACIGOVERNANCECOMMUNITY ENGAGEMENT24

CERTIFICATIONS, MEMBERSHIPSAND AFFILIATIONSABOUT ACICEO OMMUNITY ENGAGEMENT25

GOVERNANCEINITIATIVESABOUT ACICEO OMMUNITY ENGAGEMENT26

DIVERSE BOARD WITHDEFINED ROLESConsistent with its proactive evaluation of director performance, skills and attributes,the Board is committed to a policy of inclusiveness and actively seeks out highlyqualified diverse candidates (including race, gender and ethnicity) to include inthe pool from which director nominees are chosen. The composition of our directornominees reflects these efforts as well as the importance of differentiating personalcharacteristics and diversity among our directors.EXCELLENCE ON OUR BOARD Annual elections of directors Annual Board and committee evaluations All committee members are independent Conditional director resignation required in the event of excesswithheld votes in an uncontested electionSTOCKHOLDER ALIGNMENT Proactive engagement with our stockholders Adoption of proxy access to make it easier for stockholdersto nominate director candidates Prohibition of short sales, transactions in deliveries, and hedgingand pledging of ACI stock by our directors and executive officers Robust stock ownership guidelines for our CEO, executive officersand directorsABOUT ACICEO OMMUNITY ENGAGEMENT27

EXPERIENCED LEADERSHIPWITH DEDICATED ROLESOur Board has four standing committees: the Audit Committee, the Compensationand Leadership Development Committee, the Nominating and Corporate GovernanceCommittee and the Risk Committee. The following table provides membershipinformation for each of the standing Board committees as of April 18, 2019:COMPENSATIONNOMINATINGAND LEADERSHIP AND TENURE4# OF OTHERPUBLIC COMPANYBOARDSJanet O. EstepCMY30James C. HaleMCY33Philip G. Heasley (CEO)N140Pamela H. PatsleyMMY13Charles E. Peters, Jr.CMY40Y50Y41Y40David A. Poe (Chairman)CAdelio T. SanchezMThomas W. Warsop IIICChairpersonMMMemberM4Full years of service as of the annual 67696267705952331414544Payments Industry KnowledgeFinancial Services Industry ExperienceFinancial ExpertExecutive Leadership of a Complex BusinessTechnology and Innovation ExperienceRisk and Regulatory ExperienceInternational ExperienceDiversity, Race, Ethnicity or GenderAgeBoard Tenure (full years of service)Designated audit committee financial expertABOUT ACICEO OMMUNITY ENGAGEMENT28

BOARD’S ROLE IN RISK OVERSIGHTRisk is inherent with every business, and we face a number of risks, includingstrategic, financial, operational, legal/compliance, governance and reputational risks.Our management is responsible for the day-to-day supervision of the risks thatwe face. Our Board of Directors as a whole is responsible for overseeing enterpriserisk management and provides broad oversight of ACI’s risk management programs.In this oversight role, our Board considers the effectiveness of ACI’s risk managementprocesses, assessing management’s tolerance for risk and determining what constitutesan appropriate level of risk for ACI.While our Board provides broad oversight, various committees of the Board oversee riskmanagement in their respective areas and regularly report on their activities to the entireBoard. In particular, the Risk Committee focuses on reviewing, evaluating and approvingACI’s risk management profile; the committee reviews the extent to which managementhas established effective enterprise risk management across the organization anddiscusses with management ACI’s most significant potential risks as well as the stepsthat management has taken to monitor and control those risks.The Audit Committee focuses on assessing and mitigating financial risk, includinginternal controls, and receives an annual risk assessment report from ACI’s internalauditors. As part of its annual audit, ACI’s independent registered accounting firm,Deloitte & Touche LLP, also provides the Audit Committee with a risk assessment thatidentifies risks of material misstatements and related controls. The Audit Committee reviewsthese and other reports on risks facing ACI at its meetings throughout the year.The Compensation Committee reviews and oversees the management of potentialmaterial risks related to ACI’s compensation policies and practices. Compensia,the independent compensation consultant retained by the Compensation Committee,provides an annual assessment of these risks. The Compensation Committeereviews this annual assessment and evaluates these risks as it considers compensationand benefits matters throughout the year. The oversight roles of the Board andthe committees are supported by management reporting processes that aredesigned to provide the Board and the committees with visibility into the identification,assessment and management of critical risks.POLITICAL SPENDINGACI Worldwide does not make any material political and/or lobbying contributions.ABOUT ACICEO OMMUNITY ENGAGEMENT29

A CLEAR PLAN OF ACTIONSUCCESSION PLANNINGACI’s management and Board have developed a process for identifying anddeveloping internal employees with the potential to fill key business leadershippositions in the company. ACI’s succession planning increases the availabilityof experienced and capable employees that are prepared to assume these rolesas they become vacant.1st QUARTERMARCHOperating Unitsconfirm LeadershipKey Talent (pipeline)and enhance IDPsABOUT ACICEO LETTERSUSTAINABILITY2nd QUARTER3rd QUARTER4th QUARTERMAYActivateenhanced IDPsfor Key TalentJULY - AUGUSTOperating Unitand “Shared”Successor PoolTalent ForumsOCTOBERELT DevelopmentMeetings withDirect ReportsJUNEBegin 2018 TalentForum CycleSEPTEMBERGlobal Talent Forumand SuccessionManagement ReviewNOVEMBERDevelopmentMeetings withKey TalentJUNEQuarterly KeyTalent Check-InSEPTEMBERQuarterly KeyTalent Check-InDECEMBERQuarterly KeyTalent Check-InENVIRONMENTALSOCIALGOVERNANCECOMMUNITY ENGAGEMENT30

COMMUNITYENGAGEMENTABOUT ACICEO OMMUNITY ENGAGEMENT31

MAKING A DIFFERENCEIN OUR COMMUNITIESACI Worldwide and its employees take part in many philanthropic endeavors.ACI is proud to offer four hours of volunteer time off each month to allowour employees to give back to the causes they support. Our regional officesare empowered to provide additional opportunities for groups of employeesto give back at a local level. In this section, we have highlighted a few of ourglobal efforts.HABITAT FOR HUMANITYSince 2013, ACI’s Habitat for Humanity program has grown from nine U.S.-basedlocations to nearly 20 ACI locations in eight countries, with more than 400ACI volunteers participating in home-build events in 2018 alone.CODING FOR GIRLSACI employees in Naples, Florida; Omaha, Nebraska; and Watford, U.K., havehosted several Coding for Girls day-camps and introduced hundreds of middleschool-aged girls to the world of technology and payments. Our teams havedeveloped content and facilitate workshops and lead lectures and discussionsthroughout the events. Similarly, ACI employees in Cape Town, South Africa,host a more in-depth four-day IT workshop for approximately 20 local highschool students to provide students with a glimpse of what it’s like to work fora leading global payments company.WOMEN IN PAYMENTSACI is a global sponsor of Women in Payments (WIP) and supports the organization’sdrive to connect and empower women striving for gender parity acrossthe payments ecosystem. ACI employees have participated as panelists andspeakers at WIP Symposium program events in the U.S., Europe and Asia.ABOUT ACICEO OMMUNITY ENGAGEMENT32

FORWARD-LOOKING STATEMENTThis document contains forward-looking statements based on current expectations that involve a number of risksand uncertainties. Generally, forward-looking statements do not relate strictly to historical or current facts and mayinclude words or phrases such as “believes,” “will,” “expects,” “anticipates,” “intends” and words and phrases ofsimilar impact. The forward-looking statements are made pursuan

ACI University (ACIU) is our employee resource for learning and development. This is ACI's one-stop-shop learning portal and includes both assigned and on-demand courses and learning plans. ACI's tuition assistance policy supports ACI's desire to develop employees through various educational opportunities.

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