Arlo Pro Wire-Free HD Security Camera System User Manual

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Arlo ProHD Security Camera SystemUser ManualArlo Technologies, Inc.2200 Faraday Ave. Suite 150Carlsbad, CA 92008 USANovember 2018202-11683-06

SupportFor product updates and web support, visit http://www.arlo.com/en-us/support/.Trademarks Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. Other trademarks arefor reference purposes only.ComplianceFor regulatory compliance information including the EU Declaration of Conformity, visit www.arlo.com/about/regulatory/.See the regulatory compliance document before connecting the power supply.2

Contents1.Set Up Your System7Insert the Battery Into Your Camera.7Get the Arlo App.8Connect Your Base Station to the Internet. 8Arlo Pro Base Station LEDs.9Arlo Pro Camera LED.10Add an Arlo Pro Camera to an Existing Arlo Account 12Sync Your Cameras With the Base Station.12Arlo Pro Firmware Updates.13Place or Mount Your Cameras.13Choose a Good Spot for Your Arlo Pro Camera.14Position Your Camera to Optimize Its Field of View 15Position Mode.16Recharge Your Arlo Pro Battery.17Add a Camera From Another Arlo Account.182.View Your Content19View the Devices Page.19View Camera Feeds.20Pan and Zoom Video.20Record Clips From Live Video.21Take a Snapshot From Live Video.21Talk and Listen.22Control the Camera Feed Image.22Cloud Recording.24View Recordings and Snapshots.25Share and Manage Library Recordings.273

3.USB Device Storage With Arlo Pro30Connect a USB Storage Device.30View the USB Storage Device Status.31Safely Eject and Remove a USB Storage Device 31View Video Clips on a USB Storage Device.33Change the USB Storage Device Overwrite Setting 33Format a USB Storage Device.34Turn on Recording for a USB Storage Device.35Stop Recording Onto a USB Storage Device.364.Personalize Your System37Name Your Camera.37Profile Settings.37Grant Access to Friends.395.Modes, Rules, and Smart Alerts42Modes.42Rules.43Select a Mode.43Change Motion Sensitivity.45Automatically Stop Recording When Motion Stops 46Change Audio Sensitivity.46Add a Rule That Includes a Siren Trigger.47Manage Alerts.48Set Up Geofencing.49Geofencing With Multipe Mobile Devices.50Geofencing Accuracy.51Geofencing First In, Last Out.52Schedule Your Camera Rules.52Add a Mode.55Add a Mode With Different Rules for Each Camera 564

6.Settings59Turn the Arlo App Fingerprint ID Login On and Off 59Change the Time Zone.59Camera Settings.60Audio Settings.62Base Station Settings.64View Device Information.68Restart the Camera.68Remove a Camera From Your Account.697.Manage Your Subscription Plan70Subscription Plans.70Upgrade to a Paid Subscription Plan.708.Arlo Connect71Use Arlo With IFTTT.71Use Arlo Cameras With SmartThings.71Use Arlo With Stringify.719.Use SmartThings With Arlo Cameras73Prepare Arlo to Work With SmartThings.73Integrate Your Arlo Cameras With the SmartThings App 74Adjust the Motion Sensitivity Level.75Adjust Push Notifications.7610. FAQs and Troubleshooting77Battery FAQs.77Manage Bandwidth for Streaming.78Can’t See Video Streams in a Browser.79Not Receiving Push Notifications.80Verify That the Arlo Base Station Is Online.82Base Station Is Offline.825

Signal Strength.84Reset the Arlo Base Station to Factory Settings 8511. Rechargeable Battery Safety86Safety Rules for Arlo Pro Rechargeable Batteries 86Safety Rules for Arlo Pro Charging Station.876

1. Set Up Your SystemSetting up your Arlo Pro system involves these steps: Insert the battery into your camera.Get the Arlo app.Connect your base station.Get an account.Sync your cameras to the base station.Place your cameras.Insert the Battery Into Your Camera¾¾ To insert the battery into your camera:1. Unlock the battery compartment by pressing and holding the latch.2. Gently pull the battery door back to open the compartment.3. Align the battery contacts.4. Insert the battery.5. Close the battery door.Note: The Arlo Pro battery is partially charged when it leaves the factory.For more information, see Safety Rules for Arlo Pro Rechargeable Batteries onpage 83.7

Set Up Your SystemGet the Arlo AppFor the best experience, download the Arlo app for your smartphone by scanningthis QR code or searching for Arlo in the app store.https://my.arlo.com/#/loginNote: If you already use the Arlo app, make sure that you are using the latest version. Tofind out if an update is available, go to the app store and search for Arlo.Connect Your Base Station to the InternetThe base station connects to your home network and allows you to view yourcamera streams from anywhere.¾¾ To connect your base station to the Internet:1. Connect the base station to yourrouter using an Ethernet cable.2. Connect the AC adapter to the basestation and plug it in.8

Set Up Your System3. Turn the base station on by pressing the On/Off button.The Power LED and Internet LED on the front of the base station light green inabout two minutes.Your base station is set up.Arlo Pro Base Station LEDsSee the following list for explanations for green, amber, and blinking LEDs:PowerInternetCameraGreenThe base stationis powered on.GreenThe base stationis connected tothe Internet.GreenCameras areconnected to thebase station.Blinking greenA firmware updateis in progress. DONOT TURN OFF THEBASE STATION ORCAMERAS.Blinking greenThe base stationis sending orreceiving dataover the Internet.Blinking greenThe base stationis attemptingto sync with acamera.AmberThe base stationis booting.AmberThe base station isconnected to therouter but did notget an Internetconnection.Blinking amberA camera is toofar from the basestation. Signalstrength is weak.OffThe base stationis powered off.OffThe base station isnot connected toyour router.OffNo cameras aredetected.9

Set Up Your SystemArlo Pro Camera LEDThe LED on the camera lights when the camera is powered on. The LED changescolor and blinks depending on the battery charge and to indicate the status ofactivities such as syncing the camera and updating the camera firmware.See the following table for explanations for the Camera LED.CameraLEDColor and ActionMeaningSolid blueThe camera is connected to the Quick Charge 9v poweradapter and is fully charged.Fast blinking blue for 3secondsThe camera is connected to the Quick Charge 9v poweradapter and is charging.Fast blinking blue for 10secondsThe camera synced to the base station.Solid amberThe camera is booting.Blinking amber once perminuteLow battery (15% or less)Fast blinking amber for 3secondsThe camera is not charging. It is connected to a 5v chargerinstead of the Quick Charge 9v power adapter that came inthe package with the camera.Fast blinking amber for 10secondsThe camera failed to sync to the base station.Blinking blue and amberA firmware update is in progress. DO NOT TURN OFF THECAMERA.10

Set Up Your SystemGet an Account¾¾ To set up an Arlo account:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.If you are using a mobile device that supports Touch ID , you are prompted toenable Touch ID or skip.2. To use Touch ID, tap Enable Touch ID.If you tap Skip, you can turn on the Arlo app fingerprint ID login later. See Turnthe Arlo App Fingerprint ID Login On and Off on page 55.3. Tap or click New to Arlo?.4. Select Arlo (Wire-Free).5. After the app discovers your device, select your base station’s serial numberfrom the menu.6. Select your time zone from the menu.7. Tap or click Continue.8. Complete the required fields for account setup.9. Tap or click Continue.10. Select a subscription plan.Note: For more information, see Subscription Plans on page 66.Your Arlo account is set up. The Basic subscription plan supports up to five syncedcameras. You can upgrade to a paid subscription plan to support more cameras.11

Set Up Your SystemAdd an Arlo Pro Camera to an Existing Arlo Account¾¾ To add an Arlo Pro camera to an existing Arlo account:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.2. Tap or click Add Device.3. Follow the onscreen instructions.Sync Your Cameras With the Base Station¾¾ To sync your cameras:1. Place the camera one to three feet (30 –100 centimeters) of the base station.Note: Cameras must be synced one at a time.2. Press the Sync button on the top of thebase station for about two seconds andthen release the button.3. Wait for the Sync status LED to blink green.4. Press the Sync button on top of thecamera for about two seconds and thenrelease the button.12

Set Up Your SystemThe LED on the camera LED lights blue and blinks rapidly to confirm syncing.The camera is ready for viewing.The LED lights amber and blinks rapidly for 10 seconds if the sync is notsuccessful. You must repeat the sync process.5. Repeat for each camera.Arlo Pro Firmware UpdatesDuring initial setup, when you add the base station to your Arlo account, the ArloPro system checks for firmware updates. After you sync the first Arlo Pro Camera, iffirmware updates are available, your devices automatically update.After a base station firmware update, the base station reboots and connects tothe Internet.When a camera firmware update is in progress, the LED on the camera blinksalternating blue and amber. After this, the LED is off for one to two minutes whilethe camera installs the firmware.Important: Do not open the battery door while the camera is updating andinstalling firmware. After the camera firmware update completes, the camera syncsto the base station again and the camera LED blinks blue rapidly for 10 seconds.Place or Mount Your CamerasYou can place your camera on a shelf orother flat surface, or you can mount it tothe wall.Note: Use the Arlo app in Position mode tohelp aim the camera. See Position Mode onpage 16.13

Set Up Your System¾¾ To mount your camera to the wall:1. Fasten the mounting screw into thewall, and hang the magnetic mountfrom the screw.2. If you’re mounting the camera todrywall, be sure to use the plasticdrywall anchors that are provided.Note: You can also use double-sided tapeinstead of screws.Choose a Good Spot for Your Arlo Pro CameraPlace your Arlo Pro camera in a location with a clear, unblocked field of view andwith a good wireless signal to the base station. It’s important to keep distance in mind when placing your Arlo Pro cameras:Maximum. Place your camera a maximum of 300 feet (90 meters) from the basestation. The maximum line-of-sight range of 300 feet is reduced by each wall,ceiling, or other major obstruction between the camera and base station. Thefollowing materials reduce signal strength the most: Unusually thick walls and ceilings Brick Concrete Stone Ceramic Glass, especially mirrors Metal Large quantities of water, such as the water in a fish tank or water heaterNote: Note: Check the Camera LED on the base station. If it’s blinking amber, the basestation detects a low data rate, a sign that a camera is too far from the base station. Minimum. Place your Arlo cameras at 10 feet (300 centimeters) away from thebase station, and allow at least 6½ feet (2 meters) between cameras. Follow theseguidelines to prevent WiFi signals between the devices from interfering with eachother.14

Set Up Your SystemPosition Your Camera to Optimize Its Field of ViewYour Arlo Pro camera has a 115-degree field of view. The green areas in thefollowing illustrations show the camera’s field of view. horizontally and verticallyWhen positioning your Arlo Pro 2 camera, keep these tips in mind: Keep active locations in the camera’s field of view. Position your camera sothat the space that you want to monitor is within the camera’s field of view. Do not block the camera’s field of view. Make sure that no walls, tables, orother objects are too close to your camera. Aim with the cloud. Use Arlo’s Position mode to send video to the cloud asquickly as possible. This allows you to aim the camera while watching the videofeed on your Arlo smartphone app to make near real-time adjustments to thecamera’s position. Go to your camera’s Settings to turn on Position mode. Afterthe camera is in place, you can turn off Position mode, or it automatically turnsoff after five minutes. For more information, see Position Mode on page 16. Elevate your camera. Mount your Arlo motion-detection camera at least 7feet (2 meters) above the floor and aim it slightly downward for the best sensorperformance.15

Set Up Your System Make sure that side-to-side traffic crosses Arlo’s field of view. Arlo’smotion sensor is much more sensitive to side-to-side movement across its fieldof view than to movement directly toward or away from the camera. The bestarea for motion detection is 5 feet to 20 feet (1.5 to 6 meters) from the cameraposition.You can use the Motion Detection Test to verify if motion can be detected in acamera’s current placement. The camera’s LED flashes amber when motion isdetected. Go to your camera’s Settings to turn on the Motion Detection Test.Position ModePosition mode is available only when the camera is not streaming, recording motion,or in Motion Detection mode.¾¾ To place your camera in Position mode:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.If you are using a mobile device that supports Touch ID, you are prompted toenable Touch ID or skip.2. Tap or click Settings.The Settings page displays.3. Under Camera Settings, select the camera to position.4. Tap or click Position Mode.The camera starts streaming video.16

Set Up Your SystemNote: In Position mode, the camera streams video as fast as possible, without buffering,so that you can aim the camera while watching on a smartphone and make near real-timeadjustments to the camera position. This means that you might see lower-quality videowhile the camera is in Position mode.Recharge Your Arlo Pro BatteryThe Arlo Pro battery is fully charged when it leaves the factory.¾¾ To recharge the battery:1. Place the camera indoors.If you are using the camera outside, bring it inside while charging the battery.2. Connect the power adapter cable to the camera power adapter.Note: You must use an Arlo Pro power adapter to charge the battery.3. Connect the other end of the adapter cable to the camera.4. Plug the power adapter into an electrical outlet.The camera LED lights solid blue when the camera battery is fully charged.Note: You can buy spare Arlo Pro rechargeable batteries and charge them in the ArloCharging Station (sold separately). For uninterrupted Arlo Pro camera use, we recommendthat you keep a fully charged spare battery on hand.17

Set Up Your SystemAdd a Camera From Another Arlo Account¾¾ To add a camera from another Arlo account:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.The Devices page displays.2. Log in to the old Arlo account.3. Tap or click Settings.The Settings page displays.4. Tap or click My Devices.A list of devices displays.5. Tap or click the camera.The settings for the camera display.6. Scroll down and Tap or click Remove Device.The camera is removed from your account.7. Log out of the Arlo app.8. Sync the camera to the base station.18

2. View Your ContentVideos recorded by your camera are stored in a library. You can view your recordingsand snapshots, mark them as favorites, and search using the filter.View the Devices PageWhen you launch the Arlo app, the Devices page displays.Camera nameCamera iconsCamera feedNew recordingsSelect devicesSettingsSnapshot andvideo libraryLive FeedIconDetectionmodesTap or click Live to displayCamera IconDisplay is based on the mode andcamera setupPause.Audio detection is onRecord video manually.Motion detection is onSnapshot.WiFi signalBrightness.USB device storageMicrophone. Start using Talk and Listen.BatterySpeaker. Mute the audio.Full screen.19

View Your ContentView Camera FeedsYou can view your camera feeds at any time.¾¾ To view camera feeds:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.The Devices page displays. The icons above each camera feed depend on therules in the currently selected mode and how the camera is connected. Forinformation about these icons, see View the Devices page on page 19.2. To view and listen to a live feed, tap or click Live on the camera feed image.A row of live feed icons displays below the live stream image for the camera.3. To stop viewing and listening to the live feed, tap or click the Pause icon.Pan and Zoom VideoYou can pan and zoom to focus in on the high-def details of any live or recordedvideo. Just pinch and drag any image as you do with photos on your smartphone.¾¾ To pan and zoom video:1.Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.The Devices page displays.2. Tap or click Library.The calendar displays on the top of the page.3. Tap or click any live video or prerecorded video from your Arlo library.4. To pan and zoom using a mobile device, do the following: To zoom in and out of the video, use the pinch gesture. To move around the zoomed-in frame, touch and drag.5. To pan and zoom using a computer, do the following: To zoom in and out, click the Zoom icon. To move around in the frame, use your mouse button.20

View Your ContentRecord Clips From Live Video¾¾ To record clips from live video:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.The Devices page displays.2. Tap or click Live in the camera feed image.The camera feed icons display at the bottom of the camera feed image.3. Tap or click Record Video.This icon turns red to indicate that you are recording the live feed.4. To stop recording, tap or click Record Video.The recording is saved in your library.Take a Snapshot From Live Video¾¾ To take a snapshot from live video:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.The Devices page displays.2. Tap or click Live in the camera feed image.The camera feed icons display at the bottom of the camera feed image.3. Tap or click Snapshot.The snapshot is saved in your library.21

View Your ContentTalk and Listen¾¾ To talk and listen:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.The Devices page displays.2. Tap or click Live in the camera feed image.The camera feed icons display at the bottom of the camera feed image.3. Tap or click Microphone.A microphone button displays.4. Wait for the button to turn bright green.This can take up to five seconds. When the button is bright green, Talk andListen is ready.5. Press and hold or click and hold the Microphone button and speak.Control the Camera Feed ImageIf you use more than one camera, you can change the order in which the camerafeeds are displayed on the Devices page. You can also zoom, invert, or rotate thecamera feed image.Change the Camera Order¾¾ To change the camera order on the Devices page:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.The Devices page displays.2. Tap or click Settings.The Settings page displays.22

View Your Content3. Under System, tap or click Device Order.A list of devices displays in the order that they display on the Devices page.4. If you are using a smartphone or tablet, tap Edit at the top of the page.A list icon displays.5. Tap and hold or right-click the list icon and drag the camera to the correctposition on the list.6. Tap or click Done.Your settings are saved.Zoom a Camera Image¾¾ To zoom a camera image:1. Tap the Arlo iconon your mobile device.If you are using a computer, enter https://my.arlo.com/#/login in the address barof a browser.The Devices page dis

activities such as syncing the camera and updating the camera firmware. See the following table for explanations for the Camera LED. Camera LED Color and Action Meaning Solid blue The camera is connected to the Quick Charge 9v power adapter and is fully charged. Fast blinking blue for 3 seconds The camera is connected to the Quick Charge 9v power

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