Incident Management Overview
[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.Incident Management OverviewFoundations of Incident Management (FIM)Software Engineering InstituteCarnegie Mellon UniversityPittsburgh, PA 15213Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.1
NoticesCopyright 2021 Carnegie Mellon University. All Rights Reserved.This material is based upon work funded and supported by the Independent Agency under Contract No. FA8702-15-D-0002 with Carnegie MellonUniversity for the operation of the Software Engineering Institute, a federally funded research and development center sponsored by the UnitedStates Department of Defense.The view, opinions, and/or findings contained in this material are those of the author(s) and should not be construed as an official Governmentposition, policy, or decision, unless designated by other documentation.NO WARRANTY. THIS CARNEGIE MELLON UNIVERSITY AND SOFTWARE ENGINEERING INSTITUTE MATERIAL IS FURNISHED ON AN"AS-IS" BASIS. CARNEGIE MELLON UNIVERSITY MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, AS TO ANYMATTER INCLUDING, BUT NOT LIMITED TO, WARRANTY OF FITNESS FOR PURPOSE OR MERCHANTABILITY, EXCLUSIVITY, ORRESULTS OBTAINED FROM USE OF THE MATERIAL. CARNEGIE MELLON UNIVERSITY DOES NOT MAKE ANY WARRANTY OF ANY KINDWITH RESPECT TO FREEDOM FROM PATENT, TRADEMARK, OR COPYRIGHT INFRINGEMENT.[DISTRIBUTION STATEMENT A] This material has been approved for public release and unlimited distribution. Please see Copyright notice fornon-US Government use and distribution.This material is distributed by the Software Engineering Institute (SEI) only to course attendees for their own individual study.Except for any U.S. government purposes described herein, this material SHALL NOT be reproduced or used in any other manner withoutrequesting formal permission from the Software Engineering Institute at permission@sei.cmu.edu.Although the rights granted by contract do not require course attendance to use this material for U.S. Government purposes, the SEI recommendsattendance to ensure proper understanding.Carnegie Mellon , CERT and CERT Coordination Center are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.DM19-0875Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.2
PurposeTo discuss the current state of the intruder threat to computer securityTo define the nature and purpose of incident management and CSIRTsTo review the various processes associated with incident managementTo provide insight into activities and tasks performed by incident handlers and CSIRT staffTo discuss current trends and issues related to incident handlingFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.3
Defining Incident Management (IM)Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.4
Effective Incident Management Leads to BetterOperational ResilienceHaving a better responseprocess in place enables ahigher level of operationalresilience.Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.5
Framing the ProblemThe speed with which an organizationcan recognize, analyze, and respond toan incident limits the damage done andlowers the cost of recovery.Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.6
Strategies for Effective ResponseOrganizations require a multi-layered approach to secure and protect their criticalassets and infrastructures.Perform RiskAssessmentsIdentify KeyAssetsProvide dations of Incident Management (FIM) 2021 Carnegie M ellon UniversityKeep SystemPatchedFormalize IncidentManagement Process[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.7
In-class Discussion: IncidentWhat is an incident in general? specifically for your organization?Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.8
Incident DefinitionsIT Infrastructure Library (ITIL) 2011 an unplanned interruption to an IT Service or reduction in the quality of an IT serviceISO/IEC 27035-1:2016 single or a series of unwanted or unexpected information security events that have asignificant probability of compromising business operations and threatening informationsecuritySANS Computer Security Incident Handling Step-by-Step Guide “an adverse event in an information system and/or network, or the threat of theoccurrence of such an event”NIST Computer Security Incident Handling Guide “a violation or imminent threat of violation of computer security policies, acceptable usepolicies, or standard security practices”Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.9
In-class Discussion: Incident ManagementWhat is incident management in general? specifically for your organization?Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.10
What Do Others Say?CERT-RMM: Incident Management and Control The purpose of Incident Management and Control is to establish processes to identifyand analyze events, detect incidents, and determine an appropriate organizationalresponse.Business Dictionary activities a company uses to identify, classify, investigate, and repair hazards,hazardous situations, and crisis eventsIT Infrastructure Library (ITIL) The process responsible for managing the lifecycle of all incidents. The primary toreturn the IT Service to Users as quickly as possible.DigitalGuardian Security incident management is the process of identifying, managing, recording andanalyzing security threats or incidents in real-time.Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.11
ISO/IEC 27035-1:2016 Principles of Incident ManagementThe incident management process is described in five phases: Plan and prepare: establish an information security incident management policy, forman Incident Response Team, etc. Detection and reporting: someone has to spot and report “events” that might be or turninto incidents. Assessment and decision: someone must assess the situation to determine whether itis in fact an incident. Responses: contain, eradicate, recover from and forensically analyze the incident,where appropriate. Lessons learned: make systematic improvements to the organization’s management ofinformation risks as a consequence of incidents experienced.Source: undations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.12
Incident Management DefinitionThe actions the organization takes to prevent or contain the impact of an incident to theorganization while it is occurring or shortly after it has occurred.Several Phases (NIST SP 800-61R2)Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.13
Incident Management Does Not Stand AloneIncident Management is part of Cybersecurity Assurance or Information Security OperationsFramework.Incident ManagementFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.14
Incident Management Process ModelFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.15
In-class Discussion: Incident HandlingWhat is incident handling? in general? specifically for your organization?Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.16
What Is Incident Handling?It is a collection of services related to the management of a cyber-event, including alertingconstituents and coordinating activities associated with the detection, analysis, response,mitigation, and recovery from an incident.Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.17
Defining the TermsWhat are the definitions, and what are the differences? incident management incident handling incident responseINCIDENT HANDLINGDETECTTRIAGE/ANALYSISRESPONDINCIDENT RESPONSEFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.18
Incident Handling ProcessFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.19
Importance of Documentation and CoordinationPost-incident ActivityResolution & ClosureRecoveryEradicationSystem, Malware, & Network AnalysisContainmentPreliminary ResponsePreliminary AnalysisCoordinationReporting and NotificationDocumentationData Acquisition and PreservationDetectionTimeT0T1T2T3T4Foundations of Incident Management (FIM) 2021 Carnegie M ellon UniversityT5T6T7T8TnTn 1[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.20
Incident Management Activities andFunctionsFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.21
Incident Management Starts Before an Incident OccursFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.22
What’s in Your Incident Management Plan?Effective incident management requires having a formalized and institutionalized plan. mission and scope authority roles and responsibilities basic incident handling steps defined workflows and interfaces service or function descriptions escalation path communication and notification processes related documents and guidance reporting guidanceFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.23
What Supports Your Incident Management Plan?Governance support of incident management planRecognition of the importance of incident managementRisk analysis and resulting outputInformation classification schemeIncident criteria definition of incident prioritization categorization escalationIncident reporting policy, guidelines and reporting templateIncident playbooksCritical systems and data inventoriesGuidelines for handling Personally Identifiable Information (PII)Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.24
Incident Management LifecycleFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.25
PreparationGoal effective and efficient incident management through preparation and preventionApproach Integrate with risk management and information assurance activities. Establish capability. Define processes and procedures. Define interfaces and coordination. Organize tools and resources. Establish baselines. Establish incident criteria.Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.26
Preparation: Incident PreventionSecurity controls host and networkRisk assessment system and asset inventory critical or high value assets identified vulnerability critical pathAwareness and training organizational security policies acceptable use incident reporting changes in policyFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.27
DetectGoal accurate detection and analysis of incidentsApproach manual and automated data analysisDetection sensing data established methods for data collection and analysisFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.28
TriageCategorizePrioritizeCorrelateAssign for handlingFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.29
AnalysisValidate Determine if the incident is REAL. Identify the facts of the incident.Document Record the facts of the incident. Update during incident lifecycle.Analyze Examine collected evidence. Look for corroboration withinsupporting data sources (logs,network traffic, etc.). Investigate incident cause, method,and outcome.Prioritize operational impactFoundations of Incident Management (FIM) 2021 Carnegie M ellon UniversityNotify leadership owners and maintainers[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.30
Evidence Gathering and Handling – Supports AnalysisPrimary purpose incident resolutionSecondary purpose legal proceedingsPreserve evidence as appropriate. detailed log chain of custodyDetails personnel date/time locationsFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.31
Identifying Hosts – Supports AnalysisPrimary purpose support incident response processSecondary purpose intelligence collection and reportingValidate incident hosts. internal externalSources public privateFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.32
Respond: Containment, Eradication, and MitigationGoals maintain business operations limit damage restore operationsApproach detection and analysis combined with enterprise collaboration, coordination, andexecutionRespondEvidence gathering and handlingIdentifying hostsContainmentEradicationResolution / MitigationFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.33
RecoveryGoal reduce attack surface remediate affected systems and accountsRequires enterprise coordination security, infrastructure, operationsPhased approach high-value changes first strategic changes followFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.34
Post-Incident Activity PhaseGoal learn and improve from previous incidentsApproach review what occurred, what was done to respond, and how well response workedLessons learnedReportingEvidence retentionFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.35
Technology Versus ProcessSUPLAction Plan consistentrepeatablequality drivenmeasurableunderstoodProcesses SetFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.36
Institutionalizing IncidentManagementFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.37
Who Performs Incident Management?Incident management functions could be performed by CSIRT staff and manager IT staff physical security staff subject matter experts vendors ISPs/network service providers members of the CSIRT constituency victims or involved sites other CSIRTs or coordination centers upper management business function unitsFoundations of Incident Management (FIM) 2021 Carnegie M ellon University HR staff PR staff auditors, risk management staff,compliance staff legal counsel for constituency or CSIRT inspector generals attorney generals law enforcement criminal investigators forensics specialists managed service providers[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.38
Institutionalizing Incident Management Capabilities -1Some organizations may perform this function as part of other security, IT, riskmanagement, or business continuity functions. common in commercial industry or the military, where this function may be served by-security operation centers (SOCs)network operation centers (NOCs)combined network and security operation centers (NSOCs)security response teamscrisis management teamsresilience teamsSome organizations may outsource this capacity.Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.39
Institutionalizing Incident Management Capabilities -2There may also be various ways an incident management capability is organized.It may be a stand alone organization a specialized or expert group within a SOC or IT organization a virtual matrixed expert group pulled from various organizational areas and functions an expert group within a tiered call center or helpdesk, usually a Tier 3 or higherFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.40
Institutionalizing Incident Management Capabilities -3Some organizations may assign responsibility for this function to a defined group ofpeople or a designated unit such as a computer security incident response team orCSIRT.This can be seen in organizations such as national initiatives local, state, or provincial governments educational institutions or research networksFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.41
Defining Computer SecurityIncident Response Teams(CSIRTs)Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.42
What Is a CSIRT?An organization or team that provides services and support, to a defined constituency, forpreventing, handling and responding to computer security incidentsFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.43
What Does a CSIRT Do?In general a CSIRT provides a single point of contact for reporting local problems identifies and analyses what has happened including the impact and threat researches solutions and mitigation strategies shares response options, recommendations, incident information, and lessons learned coordinates the response effortsA CSIRT’s goal is to minimize and control the damage provide or assist with effective response and recovery help prevent future events from happeningNo single team can be everything to everyone!Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.44
Draft CSIRT Services Framework 2.0Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.45
Types of CSIRT RolesCore Staff manager or team lead assistant managers, supervisors, orgroup leaders incident handlers vulnerability handlers artifact analysis or malicious codeanalysis staff forensic analysts network monitors, analysts, or auditors hotline, help desk, or triage staff technology watch/public monitors platform and application specialists trainersFoundations of Incident Management (FIM) 2021 Carnegie M ellon UniversityExtended Staff support staff technical writers network or system administrators for CSIRTor constituency infrastructure programmers or developers (to build CSIRTor security tools) physical security and information security staff web developers and maintainers media relations legal or paralegal staff or liaison law enforcement staff or liaison auditors or quality assurance staff marketing staff human resources[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.46
Variety of CSIRTs Across the GlobeFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.47
Types of CSIRTsInternal / Organizational TeamsNational CSIRTSRegional CSIRTsProduct Security Incident Response Teams (PSIRTs)Coordination Centers / Cyber Security CentersInformation Sharing and Analysis CentersManagement Service Providers – Incident Response ProvidersFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.48
National CSIRT InitiativesVarious countries have established national CSIRTs.National CSIRTs have responsibility for a country or economy.They can serve different constituencies: government organizations critical infrastructures the public in general othersThe goals of national initiatives can include establishing a focal point for incident coordination facilitating communications across diverse sectors developing mechanisms for trusted communicationsFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.49
National CSIRT ExamplesU.S. Computer Emergency Readiness Team (US-CERT)https://www.us-cert.gov/Computer Emergency Response Team Brazil (CERT.br)https://www.cert.br/Japan Computer Emergency Response Team Coordination Center , Qatar's Center for Information Securityhttps://qcert.org/Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.50
Regional InitiativesVarious areas have set up regional CSIRT initiatives. TF-CSIRT in Europe APCERT in the Asia Pacific areaThese initiatives involve creating an organizational entity for participation by CSIRTs withina geographic area.These organizational entities are usually voluntary in nature can provide services or support to participating CSIRTs allow teams sharing similar legislative, cultural, and time zone issues to collaborate andcoordinate incident handling activitiesFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.51
Lists of CSIRTsLinks to other CSIRT teams Forum of Incident Response and Security Teams (FIRST)https://www.first.org/members/teams/ European CSIRT ory/ Asia Pacific Computer Emergency Response .html AfricaCERT – / Lacnic (Latin American Countries)https://csirt.lacnic.net/en CERT List of National ional-csirts/national-csirts.cfmFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.52
SummaryFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.53
Impact on CSIRTsToday’s dynamic and integrated environment means less time for CSIRTs to react and theneed for more interaction, communication, and data sharing.Therefore, teams require a method for quick notification established and understood policies and procedures automation of incident handling tasks methods to collaborate and share information with others easy and efficient ways to sort through and correlate all incoming information tools to display real-time network and system status assistance in preventing attacks from occurringFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.54
The Life of an Incident Handler -1Tasks and actions performed by an incident handler monitoring system and network logsanalyzing reports to determine— impact— scope and magnitude——involved sitesmethods of attacktrends in intruder activities analyzing corresponding logs and files such as— sniffer, firewall, or router logs————UNIX syslogs or Windows auditing logsintruder files and artifactsexploit scriptsFoundations of Incident Management (FIM) 2021 Carnegie M ellon Universityresearching involved site or host information to— identify hostnames / IP addresses— determine site contact information containment and eradication of threats providing direct technical assistance through— on-site assistance— telephone response —email responseemail auto-responder—web or hardcopy documents—[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.55
The Life of an Incident Handler -2 coordinating and sharing information- developing and disseminating alerts,advisories, and notifications- facilitating communications andcollaborating with other parts of theenterprise, other sites, other CSIRTs, lawenforcement, and management- mailing information to involved sites- encrypting and decrypting sensitiveinformation- receiving and storing logs, exploits, and files- tracking tasks and actions- contacting vendors performing other duties as required- preparing for media inquiries- assessing time and resources used anddamage incurred- working with law enforcement orinvestigation organizations to collect andsecure evidence following chain of custodyrules and practices- supporting prosecution activity and actingas expert witnesses (if appropriate)- supporting activities to notify victims ofunauthorized release of personal data- preparing reports, statistics, and briefingsFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.56
Needed Tools, Techniques, and SkillsUnderstanding network concepts and fundamentals defense-in-depth strategies intruder exploits and attacks mitigation and containment strategies new tools such as- Data Execution Prevention (DEP)- Address Space Layout Randomization (ASLR)Being able to perform packet capture analysis netflow analysis surface and runtime analysis forensics evidence collection and analysis signature development data analysis, correlation, and visualization incident containment, response, and coordinationFoundations of Incident Management (FIM) 2021 Carnegie M ellon UniversityAlong with understanding risk management concepts and techniques enterprise and mission focus policy impact project management concepts andtechniquesBeing able to perform business and operational impact analysis trend analysis situational awareness data collectionAnd being a team player good communicator and collaborator[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.57
CSIRTs Are Customer-service FocusedCSIRTs still need to continue focusing on communicating with stakeholders and collaborators developing trusted relationships coordinating detection, analysis, and response efforts finding ways to share meaningful and actionable information in a secure and timelymanner finding better faster methods of detection and response helping others find better ways for developing secure software and methods ofprevention providing awareness and training obtaining practical experience through coordinated cyber exercisesFoundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.58
Management Issues ReviewAs an incident handler you may focus on technical analysis and solutions, but to beeffective you have to understand some organizational and management issues. What are the critical services and data that need to be protected in your organizationor constituency? What is your mission? What role do you play in the organization or constituency? How does your work interface with other parts of your organization or constituency?Foundations of Incident Management (FIM) 2021 Carnegie M ellon University[DISTRIBUTION STATEMENT A] Approved for public releaseand unlimited distribution.59
Novice vs. Mature TeamsOur experiences have shown that generally new teams need time to establish relationships with constituents, stakeholders, and collaborators end up focusing on more reactive versus proactive services have less well defined interfaces and procedur
security SANS Computer Security Incident Handling Step -by-Step Guide "an adverse event in an information system and/or network, or the threat of the occurrence of such an event" NIST Computer Security Incident Handling Guide "a violation or imminent threat of violation of computer security policies, acceptable use
Incident Management Process Map 1. Incident Management Process Map 1. Incident Management Description and Goals 9. Incident Management Description and Goals 9. Description 9. Description 9. Goals 9. Goals 9. Incident Management RACI Information 10. Incident Management RACI Information 10. Incident Management Associated Artifacts Information 24
planning, incident mitigation, and resource availability. The Incident Management Program is structured to assist the system entities, as well as provide a well- rounded incident management platform. e. System Incident Management Oversight and Authorities The System Incident Management staff is comprised of a Division of the Corporate Security
The IMF defines FSS's approach to incident and crisis management, the structures and teams that are in place to manage an incident, and provides an overview of how the Operational Incident Team (OIT) and Strategic Incident Team (SIT) will operate in different classifications of incident. -
7 2 Incident Management 2.1 Pre-requisites tobefore Raising an Incident DCC 2.1.1 Before raising an Incident the DCC shall use all reasonable endeavours to ensure an Incident does not already exist for the issue. 2.1.2 Pursuant to Section E2.12(d), prior to the DCC raising an Incident regarding the provision of Registration Data by a Registration Data Provider, the DCC
Incident Commander (IC), Incident Commander in Unified Command (UC) or Deputy Incident Commander (DIC) within the National Incident Management System (NIMS) Incident Command System (ICS). Personnel assigned to this position should be qualified as an IC. Throughout the rest of this Job Aid, the generic term "Command" may
What is an Incident Management System? An "incident management system" includes all technologies and processes implemented within a state to manage incidents. According to the 1915(c) Technical Guide, page 225, an incident management system must be able to: Assure that reports of incidents are filed;
An AHIMT3 may be embed into an existing AHJ incident management structure, establish and oversee an incident management structure for the AHJ, or provide transitional incident management support to the AHJ prior to arrival of a Type 1 or Type 2 Incident Management Team. Qualifications/Selection of Team Members . Training Requirements
OVERVIEW OF THE INCIDENT COMMAND SYSTEM AND THE INCIDENT COMMANDER UNIT 1 OBJECTIVES 1. Distinguish between a simple and complex incident. 2. Recognize the common responsibilities that are applicable to all personnel. 4. Define Area Command, Incident Management Team
