Univerge SV8300: SIP Trunking Service Config. Guide - Intermedia

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2 Univerge SV8300: SIP Trunking Service Config. GuideINTRODUCTIONSection 1 NEC SV8300 and Intermedia Setup Guide . 41.1This Guide and Related Documents . 41.2Intermedia Account . 41.3SV8300 System Software . 41.4Requirements . 41.5Limitations . 5Section 2 NEC PBX Configuration . 52.1Prerequisites . 52.1.1SIP Trunking Information from Intermedia . 52.1.2NEC UNIVERGE SV8300 . 52.1.3Installation Worksheet . 5Section 3 SV8300 Programming . 73.1System Version and License Check . 73.2CC-CP00 Network Setup CM0B 101 . 83.3IP PAD Configuration CM0B 201 . 103.4SIP Trunk Numbers CM10 03 . 103.5Trunk Route and CIC to Each Voice Trunk CM30 . 113.6SIP Trunk Route Data CM35 . 133.7SIP Control Channel Data Settings CMA7 . 153.8SIP Control Data 2 Settings CMA8 . 163.9SIP Profile Settings CMBA . 173.10DID Digit Conversion CM76 . 21Section 4 Initial Testing and Troubleshooting . 22

3 Univerge SV8300: SIP Trunking Service Config. GuideLIST OF FIGURES AND TABLESTable 1Installation Worksheet . 6Figure 1System Version . 7Figure 2SIP Trunk License CMF8 . 8Figure 3CC-CP00 Network Setup CM0B 101 . 9Figure 4Network Setup CM0B 101 (continued) . 9Figure 5IP PAD Configuration CM0B 201 . 10Figure 6SIP Trunk Numbers CM10 03 . 11Figure 7Trunk Route and CIC to Each Voice Trunk CM30 . 12Figure 8Trunk RT No. and CIC to Voice Trunks CM30 (continued) . 12Figure 9SIP Trunk Route Data CM35 . 13Figure 10SIP Trunk Route Data CM35 (continued) . 14Figure 11SIP Trunk Route Data CM35 (continued) . 14Figure 12SIP Control Channel Data Settings CMA7 . 15Figure 13SIP Control Channel Data Settings CMA7 (continued) . 16Figure 14SIP Control Channel Data Settings CMA8 . 17Figure 15SIP Profile Settings CMBA . 17Figure 16SIP Profile Settings CMBA (continued) . 18Figure 17SIP Profile Settings CMBA (continued) . 18Figure 18SIP Profile Settings CMBA (continued) . 19Figure 19SIP Profile Settings CMBA (continued) . 19Figure 20SIP Profile Settings CMBA (continued) . 20Figure 21SIP Profile Settings CMBA (continued) . 20Figure 22DID Digit Conversion CM76 . 21Figure 23DID Digit Conversion CM76 (continued) . 21Table 2Troubleshooting Guide . 23

4 Univerge SV8300: SIP Trunking Service Config. GuideCONFIGURING NEC SV8300 WITH INTERMEDIA SIPTRUNKING SERVICESECTION 1 NEC SV8300 AND ACCESSLINE SETUP GUIDE1.1This Guide and Related DocumentsThis guide was created to assist knowledgeable vendors with configuring theNEC SV8300 Communication Server with Intermedia’s SIP Trunking service. Itprovides sample entries for the required fields. The actual data is provided byIntermedia when service is activated. Questions about software and hardwareinstallation or other PBX configuration issues should be directed to NEC’sNational Technical Assistance Center (NTAC).For complete details on using SIP trunks with the SV8300, refer to the SV8300Networking Manual.For complete details on using DID features, refer to the DID feature in theSV8300 Features and Specifications Manual.For details about related hardware, refer to the SV8300 System HardwareManual.These manuals can be downloaded from NEC’s National Technical AssistanceCenter (NTAC) web site. You must have a valid dealer ID to access thedocuments.1.2Intermedia AccountContact your Intermedia representative.1.3SV8300 System SoftwareThe SV8300 requires system software R5.2 F2 2.07 or higher to use Intermediaservice.1.4RequirementsWith the SV8300, a VoIP gateway daughter board is required in addition tolicensing for IP (SIP) trunks.A minimum of four IP (SIP) trunks are required due to the NEC CommunicationsServer infrastructure setup.The system software for the NEC Communications Server should be versionR5.2 F2 2.07 or higher.NEC recommends that the requirements and programming are completed withas much information as possible before scheduling an activation appointmentwith Intermedia.

5 Univerge SV8300: SIP Trunking Service Config. Guide1.5LimitationsThe following limitations apply: T.38 Fax 9600 baud or lower is supportedSIP diversion header – Call forwarding to 8xx numbersSIP Privacy – Cannot mark the calling party number as private or restrictedSending and receiving calling party nameSV8300 R4 and higher supports calling party nameSecondary SIP server for failoverSECTION 2 NEC PBX CONFIGURATIONThis section provides information to NEC’s solution providers and NECAssociates for configuring an NEC UNIVERGE SV8300 to connect to anIntermedia SIP Trunk service provider.2.1PrerequisitesBefore you configure the UNIVERGE SV8300, you must have the followinginformation available.2.1.1 SIP Trunking Information from Intermedia Primary SIP Proxy Server IP AddressNumber Plan, if applicable for the Point-to-Point ConnectionTrunking DID(s)The DID(s) are forwarded to the Public WAN IP address(s), DNS orDNS SRV records of the PBX.2.1.2 NEC UNIVERGE SV8300 SV8300 CPU software version R5.2 F2 2.07 or higherIPLA-R UNIT (PZ-64IPLA or PZ-128IPLA)SIP Trunking LicensesDigital, IP and TDM Telephones2.1.3 Installation WorksheetUse the worksheet to record the information needed for setting up the SIPTrunking service.

6 Univerge SV8300: SIP Trunking Service Config. GuideTable 1 Installation WorksheetWAN Side:Internet Access Type and Speed:WAN IP Address:WAN Subnet Mask:WAN Gateway IP Address:LAN Side:LAN IP Address for SIParator orEdgeMarc:LAN Subnet Mask:LAN IP Address for SV8300:VLAN ID:PBX Information:Model:Firmware Version:Number of SIP Trunk Licenses:Add-on Software Applications:Number of Users:Number of Concurrent Calls:Notes

7 Univerge SV8300: SIP Trunking Service Config. GuideSECTION 3 SV8300 PROGRAMMINGThe following commands must be changed for SIP trunking service.3.1System Version and License CheckValues shown are for example purposes only. Your actual IP values will bedetermined by your local LAN administrator.After connecting, check the SV8300 software version.Figure 1. System Version

8 Univerge SV8300: SIP Trunking Service Config. GuideFigure 2. SIP Trunk License CMF8

9 Univerge SV8300: SIP Trunking Service Config. Guide3.2CC-CP00 Network Setup CM0B 101Values shown are for example purposes only. Your actual IP values will bedetermined by your local LAN administrator.Figure 3. CC-CP00 Network Setup CM0B 101The SV8300 must be reset in order for the change to take effect.

10 Univerge SV8300: SIP Trunking Service Config. GuideFigure 4. Network Setup CM0B 101 (continued)The SV8300 must be reset in order for the change to take effect.

11 Univerge SV8300: SIP Trunking Service Config. Guide3.3IP PAD Configuration CM0B 201Values shown are for example purposes only. Actual IP values will bedetermined by your local LAN administrator.Figure 5. IP PAD Configuration CM0B 201The SV8300 must be reset in order for the change to take effect.

12 Univerge SV8300: SIP Trunking Service Config. Guide3.4SIP Trunk Numbers CM10 03Values shown are for example purposes only. Your actual values will bedetermined by your implementation teamFigure 6. SIP Trunk Numbers CM10 03

13 Univerge SV8300: SIP Trunking Service Config. Guide3.5Trunk Route and CIC to Each Voice Trunk CM30All values shown are for example purposes only. Your actual values willbe determined by your implementation team.Figure 7. Trunk Route and CIC to Each Voice Trunk CM30

14 Univerge SV8300: SIP Trunking Service Config. GuideFigure 8. Trunk RT No. and CIC to Voice Trunks CM30 (continued)

15 Univerge SV8300: SIP Trunking Service Config. Guide3.6SIP Trunk Route Data CM35All values shown are for example purposes only. Your actual values willbe determined by your implementation team.Figure 9. SIP Trunk Route Data CM35

16 Univerge SV8300: SIP Trunking Service Config. GuideFigure 10. SIP Trunk Route Data CM35 (continued)Figure 11. SIP Trunk Route Data CM35 (continued)

17 Univerge SV8300: SIP Trunking Service Config. Guide3.7SIP Control Channel Data Settings CMA7All values shown are for example purposes only. Your actual values willbe determined by your implementation team.Figure 12. SIP Control Channel Data Settings CMA7

18 Univerge SV8300: SIP Trunking Service Config. GuideFigure 13. SIP Control Channel Data Settings CMA7 (continued)

19 Univerge SV8300: SIP Trunking Service Config. Guide3.8SIP Control Data 2 Settings CMA8All values shown are for example purposes only. Your actual values willbe determined by your implementation team.Figure 14. SIP Control Channel Data Settings CMA8

20 Univerge SV8300: SIP Trunking Service Config. Guide3.9SIP Profile Settings CMBAFigure 15. SIP Profile Settings CMBA

21 Univerge SV8300: SIP Trunking Service Config. GuideFigure 16. SIP Profile Settings CMBA (continued)Figure 17. SIP Profile Settings CMBA (continued)

22 Univerge SV8300: SIP Trunking Service Config. GuideFigure 18. SIP Profile Settings CMBA (continued) When using SV8300 PCPro R5 or below, the password must be manuallyentered with Command Line (CM BA YY 74).Figure 19. SIP Profile Settings CMBA (continued)

23 Univerge SV8300: SIP Trunking Service Config. GuideFigure 20. SIP Profile Settings CMBA (continued)Figure 21. SIP Profile Settings CMBA (continued)

24 Univerge SV8300: SIP Trunking Service Config. Guide3.10 DID Digit Conversion CM76Figure 22. DID Digit Conversion CM76Figure 23. DID Digit Conversion CM76 (continued)

25 Univerge SV8300: SIP Trunking Service Config. GuideSECTION 4 INITIAL TESTING AND TROUBLESHOOTINGTo confirm that the system is correctly set, perform the following tests:If you run into an issue with any of these tests, refer to Table 2 TroubleshootingGuide. Test an outgoing call to a local number. Check for ringback, 2-way audioand quality.1.2.3.4.5.6.7.Test an outgoing call to a long distance number. Check for ringback, 2way audio and quality.Test an outgoing call to an international number. Check for ringback, 2way audio and quality.Test an outgoing call lasting more than 15 minutes.Test multiple call concurrences on outgoing calls. Setup multiple calls toPSTN.Test an outgoing call to an Operator ‘0’.Test an outgoing call to directory assistance ‘411’.Test a 911 call.Identify to the operator that this is a TEST!8.9.10.11.Test an incoming call to an internal DID. Check for ringback, 2-way audioand quality.Test an incoming call to an auto-attendant. Check DTMF and audioquality.Test transferring calls off-site.Test an outgoing call to an auto-attendant and verify DTMF.

26 Univerge SV8300: SIP Trunking Service Config. GuideTable 2 Troubleshooting GuideIssueNo CallsIN/OutCauseRemedyRouter ConfigurationCheck Router ConfigurationNEC ConfigurationCheck NEC ConfigurationUnqualified IP AddressNote WAN IP Address andContact ProviderNEC ConfigurationCheck NEC ConfigurationUnqualified IP AddressNote WAN IP Address andContact ProviderNEC ConfigurationCheck NEC ConfigurationUnqualified IP AddressNote WAN IP Address andContact ProviderNEC ConfigurationCheck NEC ConfigurationExcessive DelayCheck LAN and WAN for highlatencyNo Calls OutNo Calls InOne-WayAudioEchoEcho Cancellation IssueCall DroppingCheck Echo settingsand/or consult IntermediaInternet Access IssuesCall Internet Access ProviderExtreme Latency on LANCheck Latency on LANSIP issueStatic or HUMon PhonesMissing Partsof WordsPacket Loss or Latencyon WANPowePracikCheckwith Internet AccessseProvidertsuCheckJwith NECeLiottsserorBuLfafteerncCyoContactProvider

Secondary SIP server for failover SECTION 2 NEC PBX CONFIGURATION This section provides information to NEC's solution providers and NEC Associates for configuring an NEC UNIVERGE SV8300 to connect to an Intermedia SIP Trunk service provider. 2.1 Prerequisites Before you configure the UNIVERGE SV8300, you must have the following