Community Trustworthy - Novec
OUR CO-OPRELIABLE COMMUNITYTRUSTWORTHY2020 Annual Report
EXECUTIVE LETTERHow quickly things can change. 2019 was marked by economic expansion,low unemployment, and financial markets rising to unprecedented levels.Then the worldwide coronavirus pandemicstruck, and with it came human suffering andeconomic loss. The terms “public health crisis,”“stay-at-home order,” “quarantine,” and “socialdistancing” became everyday expressions. Thevirus changed our perspective of the world, ourcountry, and our local business environment;however, NOVEC’s commitment to customers,employees, and communities remainedsteadfast. Regardless of the challenges, ourCo-op keeps the power flowing and thelights on.COVID-19S TA N F E U E R B E R GPresident and CEOWA D E C. H O U S EChairman of the BoardMaintaining good health should be a priorityevery day. There is a new sense of urgency,though, when a highly contagious virus crossesborders and oceans, becoming an internationalpandemic. As soon as we became aware ofthe potential severity of the coronavirus, weresponded quickly. We relocated work areasand many of our employees, implementedalternative work hours, and, when practical,provided teleworking opportunities tosome employees. We acquired sanitizingand disinfectant supplies well above normalinventory levels. We made commercialcleaning arrangements beyond what previouslywas deemed safe. We also implementedCenters for Disease Control and Preventionrecommendations for maintaining safe andultra-clean work environments.Financially SoundOperating revenue and energy sales increasedduring 2019. NOVEC’s assets will soon crossthe 1 billion threshold, a milestone in thecompany’s vaunted history. We are pleased to announce our outsideauditor again reported that our annual audit is clean and the financialinternal control system is thorough and rigorous.In 2019, NOVEC members received a total of 4.23 million in CashBack;more than 308 million has been refunded since 2000. As a result ofexceptional energy purchasing as reflected in the annual power costadjustment, the average residential customer’s bill was reduced by 8.5%in 2020. We are extremely proud that NOVEC customers have enjoyedstable electric rates; NOVEC’s last base rate increase occurred in 1991.Record ReliabilityIn 2019, three county boards of supervisors passed special resolutions inrecognition of our two decades of superior system reliability. The averageNOVEC customer experienced only one outage lasting about one hourin duration. That reliability record is the result of our skilled workforce,technology investments, system upgrades and expansions that satisfyNorthern Virginia’s ever-increasing appetite for electricity.Uncertainty may be with us for the near term; however, NOVEC’s valuesand commitments are resolute. Our electric system is stable and robust,and our financial strength is unparalleled. Our employees are amongthe very best in the entire industry, and our community commitmentis unwavering. In 2020, the foundation upon which we have builtOur Co-op remains rock solid.
B O A R D O F D I R E C TO R SDISTRICT 5Chairman,Wade HouseDISTRICT 1Treasurer,Cindy GilbrideDISTRICT 3Vice Chairman,James ChesleyDISTRICT 2Brent GeorgeDISTRICT 6Secretary,Michael RaganDISTRICT 7Skip AlbriteDISTRICT 4 Opencontents4136138161019Power and ServiceYou Can Count OnDeliveringReliable PowerCustomer CareGiving Back tothe CommunityLEADERSHIP TEAMSTAN FEUERBERG - President and CEOWILBUR ROLLINS - Senior Vice President,Finance and Asset DevelopmentBOB BISSON - Vice President, ElectricSystem DevelopmentMICHAEL DAILEY - Vice President, Energyand Business DevelopmentLISA HOOKER - Vice President,Public RelationsDAVID SCHLEICHER - Vice President,Administration, Substations, andTelecommunicationsPATRICK TOULME - Vice President andCorporate CounselDAN SWINGLE - Vice President, ElectricSystem OperationsALLISON KANE - Manager, OrganizationalDevelopmentTONG THOMAS - Manager, Customer CareEnvironmentallyFriendlyAffiliate OfferingsA Year In ReviewFinancials
Power and serviceyou can count on“I want to thank Northern Virginia Electric for all that you do to get our electric turnedback on due to storms, accidents, or for whatever reason, in a quick-as-possibleturnaround,” wrote a NOVEC member in April 2020. “You are appreciated so much.”This message to NOVEC, and many more like it, reflect how much Co-op customersappreciate having their power working for them.NOVEC’s line technicians powerour community – even duringthe most challenging times.Chris Perry, a seven-year NOVEClineworker, is no exception. Heworks year-round to help keepcustomers’ lights on. In addition,when COVID-19 prevented himfrom visiting students in person atMartin Luther King, Jr. ElementarySchool in Prince William County, hedelivered a virtual lesson on careerdevelopment and electric safety.In 2019, the lights were on 99.98% of the time, as measured by the industrybenchmark System Average Interruption Duration Index. SAIDI represents the averagenumber of minutes a customer is without power in a year, other than during majorstorms and events. The fewer the SAIDI minutes, the better. NOVEC’s 2019 SAIDI scorewas 67 minutes — almost half the national average.In recognition of NOVEC’s 20-year record of reliability, several county governmentspassed resolutions praising the Co-op. “We appreciate the boards of supervisorsof Fairfax, Loudoun and Prince William counties recognizing NOVEC’s two decadesof superior system reliability,” said President and CEO Stan Feuerberg. “Thecommendations acknowledge our employees’ dedication tosuperior system reliability and customer service.”THEMOST RELIABLEforconsecutiveYearsMembers of the Loudoun County Board of Supervisors present NOVEC Public Relations Vice President LisaHooker (bottom left) and NOVEC President and CEO Stan Feuerberg (second from left) with a copy of theirresolution that commends NOVEC for 20 consecutive years of outstanding, reliable electric service. The 2019board supervisors pictured are (clockwise from top left) Geary Higgins, Tony Buffington, Koran Saines, RonMeyer, Ralph Buona, and Kristen Umstattd.4NORTHERN VIRGINIA ELECTRIC COOPERATIVE205
deliveringreliable powerNorthern Virginia’s fast population growth and its economic developmentin recent decades require considerable electricity. NOVEC is providingmore and more of it. When two electric cooperatives consolidated in1983, the newly formed Northern Virginia Electric Cooperative servedapproximately 38,000 meters. The number topped 173,000 at the endof 2019.TO MEET CUSTOMERS’ GROWING DEMAND IN 2019, NOVEC:Added nearly 3,400 new metered customers.Constructed 84 miles of power line, most of itunderground, bringing the total to 7,449 miles.Completed one new substation for a total of 62.Two more are under construction.Increased system capacity by adding large powertransformers at two existing substations.6Connected two additional substations to NOVEC’sproprietary 333-mile fiber-optic network. The networkallows the Co-op’s system control center to remotelymonitor and operate substation equipment so powercan be restored more quickly when outages occur.Northern Virginia is home to more data centers than any other location in the country.NOVEC supplies electricity to 28 of them, with 19 more under construction in Loudounand Prince William counties. Five of the Cooperative’s 62 substations primarily servedata centers, including two substations completed in 2019.19832019NOVEC’s data center customers reap the benefits of the region’s most reliable electricservice at a cost lower than the national average. They also rely on the Cooperative’sability to meet tight schedules.38THOUSAND173THOUSAND“For every data center NOVEC serves, the electric service was designed, constructed,and energized prior to the agreed-upon in-service date,” says Feuerberg. “That speaksto the commitment of the business development, engineering, substation, andconstruction employees who bring these large projects online.”metered customersmetered customersNORTHERN VIRGINIA ELECTRIC COOPERATIVE2020 NOVEC ANNUAL REPORT: OUR CO-OPPowering Data Centers7
EnvironmentallyfriendlyNOVEC’s Biomass Electric Generating FacilityNOVEC commissionedthe facility in2013.The biomass facility uses approximately300,000 tonsof wood waste as fuel annually.TO H E L P T H E E N V I R O N M E N T, N O V E C: Connected 242 solar photovoltaic systems to the power grid in 2019,bringing the total PV systems served by NOVEC to 534. PV systemsrepresent 5.2 megawatts of connected solar generation. Applied environmentally safe herbicides to inhibit tree growth nearoverhead power lines. Shredded post-holiday Christmas trees into garden mulch. Recycled paper, scrap metal, wood cable reels, and outdated computers. Repurposed used transformer and motor oil to heat NOVEC buildings.Wood waste used by the biomass plant wouldotherwise have beenburned, left to decay,or hauled to a landfill.Renewable energyis generatedaroundthe clock.B E N E F I T S TO H A L I FA X C O U N T Y A N D V I R G I N I A:NOVEC distributes clean, renewable energy from multiple sources.It distributes all the electricity produced at the Prince William CountyLandfill, where five generators use gas from decaying trash as fuel. Italso distributes solar energy from arrays at Fauquier County LivestockExchange. In 2023, the Cooperative will begin distributing an additional300 megawatts of solar power produced by utility-scale solargeneration facilities.2020 NOVEC ANNUAL REPORT: OUR CO-OP8Fuel used at NOVEC’s Biomass Electric Generating FacilityThe Cooperative does not buy tracts of timber or cut down trees toprovide fuel for its biomass facility. Instead, the plant operates entirelyon wood waste left behind by commercial loggers — waste that wouldotherwise be left to rot on the forest floor, be hauled to landfills, orburned in open fires. 2.8 million.NearlyApproximately 661,000 6 millionin annualproperty taxes paid.paid annually tolocal businesses forwood chips.NORTHERN VIRGINIA ELECTRIC COOPERATIVECurrently, the Co-op’s largest source of renewable energy is its biomasselectric generating facility in Halifax County, Virginia. The 49.9-megawattplant generates renewable energy around the clock — enough to powerthe equivalent of about 16,000 homes.27 full-time jobs withan annual payroll inexcess of9
AffiliateofferingsNOVEC Solutions (NS)NS and its business partners offer customers a variety of energy-relatedproducts and services, including electric and natural gas water heaters,whole-house standby generators, and solar photovoltaic systems.Customers can also obtain home-protection programs for heating andcooling systems, water lines, sewer lines, power surges, and in-homeelectrical repair.Gil Jaramillo, NOVEC manager ofPower Portfolio Optimization andBusiness Development, has been avaluable asset to our Co-op for over30 years. In addition to serving asa key member of NOVEC’s energysupply team, Jaramillo also ensuresNOVEC members have access tobeneficial products and servicesthat make life easier.In 2020, NS is deploying NS TELECOMM technology to transmit data alonga single fiber over more than 100 miles of fiber throughout NorthernVirginia for governments, businesses, and hospitals. NS TELECOMM usesthe revolutionary NS ONE-net . This dense wave division multiplexer,invented and patented by NOVEC, allows data to travel in both directionson a single fiber instead of two. As a result, NS ONE-net can reduce datatransport costs by almost 50% for enterprises that lease network spaceon NS TELECOMM or own fiber-optic networks. Customers also savemoney by needing less network hardwareand less space to house it.10NES sells natural gas to regional customersin Virginia, Maryland, Kentucky, Pennsylvania, and Washington, D.C.NOVECnet high-speed internet service uses a large-capacity satellite,state-of-the-art ground equipment, and breakthrough web-accelerationtechnology to bring customers across the commonwealth qualitystreaming service. NES also offers a heating, ventilation, and airconditioning (HVAC) filter service that sendsfilters to customers’ homes on a schedule— free of delivery charge. Changing filtersregularly helps HVAC equipment run moreefficiently and saves energy dollars.NORTHERN VIRGINIA ELECTRIC COOPERATIVE2020 NOVEC ANNUAL REPORT: OUR CO-OPNOVEC Energy Solutions (NES)11
The nation depends on firstresponders, especially in 2020.NOVEC often works directly withfirefighters, police, and otheressential personnel. Many areCo-op members, including AprilSpicer, who has been a PrinceWilliam County firefighter for nineyears and a NOVEC member forover eight.customer CAreAs a trusted energy resource, NOVEC’s customers count on theCooperative to provide helpful information. Customers can find tips toreduce energy use and manage their monthly electric bills at NOVEC’sonline Energy Resource Center at novec.com/save.Customer care center representatives offer details on levelized billingto help customers keep electric bills approximately the same month tomonth, even in the coldest and hottest months. The representatives alsocan suggest social service agencies that offer bill-payment assistance.Giving back tothe community12 Operation Round Up . Simply by rounding up their monthly electricbill to the next dollar, more than 17,000 participating NOVEC membershelp their neighbors in need of emergency electric bill-paymentassistance. The Cooperative partners with nonprofit social serviceorganizations, which, in turn, assist eligible NOVEC customers withtheir electric bills. In 2019, the organizations granted nearly 50,000 inbill-payment assistance. Electric Safety Demonstrations. Lineworkers attend community fairsand functions to demonstrate how electricity works and how to besafe around it. Supporting Education. In 2020, NOVEC awarded 16,500 in collegescholarships to students in its service territory. It also annuallysponsors high school students to see government in action inRichmond, Virginia, and Washington, D.C., even though the trip tothe nation’s capital was canceled in 2020 due to COVID-19. The Co-opalso participates in career fairs, hires interns, co-sponsors a youth artcontest, and supports youth athletics.NORTHERN VIRGINIA ELECTRIC COOPERATIVE2020 NOVEC ANNUAL REPORT: OUR CO-OPBeyond providing electricity, energy services and products, our Co-opsupports the communities we serve. NOVEC’s community contributions inthe last year include:13
14 NOVEC HELPS – Hands Engaged in Local Public Service.Employees in this 501(c)(3) organization volunteer and raise funds forpeople in need. In 2019, NOVEC HELPS donated close to 42,000 to63 local charitable, health, shelter, youth, and veterans’ organizations.It collected holiday food and gifts, and helped supply meals for lowincome students when schools were closed. In 2020, NOVEC HELPSand NOVEC jointly gave more than 11,000 to area food banks to helpmeet the increased need resulting from the COVID-19 pandemic. A Day of Caring. Employees representing NOVEC, NOVEC HELPS, andthe National Rural Utilities Cooperative Finance Corporation spent aday in October 2019 improving two homes that house people withspecial needs. The workers painted, cleaned, and landscaped thehomes operated by Choice. Respect. independence (CRi).Learn more about NOVEC’s community service at novec.com/community.NORTHERN VIRGINIA ELECTRIC COOPERATIVE2020 NOVEC ANNUAL REPORT: OUR CO-OPOur community came togetherto help each other during theCOVID-19 pandemic. NOVECdonated to area food banks. Italso partnered with Sal Speziale,a NOVEC member, to help hisCiao Osteria restaurant inCentreville provide hundreds offree meals to first responders.The effort kept the restaurant’sstaff busy and employed.15
a year in reviewA L L F I G U R E S A R E T H R O U G H D E C. 31, 2019, E XC E P T P E A K D E M A N D.ASSETS 990 millionO P E R AT I N G R E V E N U E 564 millionL O N G-T E R M D E BT 122 millionM O N T H LY AV E R A G ERESIDENTIALC O S T O F 1,000K I L O WAT T-H O U R SCOST OF POWER 447 million 128F U L L-T I M EE M P L OY E E S3232020 NOVEC ANNUAL REPORT: OUR CO-OPTOTA L M E T E R S-TO E M P L OY E E R AT I O16537:1AV E R A G E SY S T E M R E L I A B I L I T Y99.98%KILOWATT-HOURS SOLD5.853 billionNUMBER OFMETERS173,000MILE OF LINE7,449METERS PERMILES OF LINE23PEAK DEMANDJ U LY 20201,277 megawatts
NOVEC’s outstanding finances canbe attributed to many employeesacross the Co-op, but few impactthat performance more thanmembers of our finance and assetdevelopment team. In her 16 yearsat NOVEC, Manager of AccountingJanis Jeusi has played an integral rolein ensuring that NOVEC is a goodsteward of its members’ money.Consolidated Balance SheetsDEC. 31, 2019 AND 2018(in thousands)AssetsUtility plant, net of accumulated depreciation and amortizationNonutility plant, net of accumulated depreciation and amortizationTotal plant20192018 714,674 684,0386,2861,878 720,960 685,916 7,035 7,065Investments:Associated organizationsOther5,5184,498 12,553 11,563 8,627 9,243Cash and cash equivalents64,21440,258Investment securities59,07252,958Accounts receivable, less allowance for doubtful accounts of 746 in 2019and 750 in 201848,49044,157Materials and supplies inventories19,26219,559Total investmentsDeferred income taxes, netCurrent assets:Collateral depositOther current assetsHeld for saleTotal current assets6,4556,32530,06233,855—499 227,555 197,611Restricted cash3,000—Deferred charges2,63215,49317,15712,658 992,484 932,484Membership fees 736 767Patronage capitalAssets for post-retirement benefitsTotal assetsLiabilities and EquitiesEquities and margins:718,267692,789Other equities25,28223,875Accumulated other comprehensive income11,9645,232 756,249 722,663 110,015 107,618—11,000Current installments of long-term debt11,51111,160Accounts payable29,80724,8599,6069,241Total equities and marginsCommitments and contingenciesLong-term debt, excluding current installments2020 NOVEC ANNUAL REPORT: OUR CO-OP18Borrowings under lines of creditConsumer depositsAccrued expenses and other current liabilitiesTotal current liabilitiesDeferred credits6,7638,511 57,687 64,77164,05733,811Accrued retirement benefits4,4763,621Total liabilities 236,235 209,821Total liabilities and equities 992,484 932,484NORTHERN VIRGINIA ELECTRIC COOPERATIVECurrent liabilities:19
Consolidated Statements of Operations and Patronage CapitalConsolidated Statements of Cash Flows (continued)(in thousands)(in thousands)YEARS ENDED DEC. 31, 2019 AND 2018YEARS ENDED DEC. 31, 2019 AND 201820192018 577,103 548,466452,695431,117Administrative and general31,99027,875Proceeds from sale of utility plantDepreciation and amortization30,66829,978Purchases of investment securitiesDistribution expense – maintenance17,34318,471Purchase of other investments and changes in collateral deposits14,21613,300Proceeds from sale or maturity of investment securities5,6166,294Operating revenue:Operating expenses:Distribution expense – operationsConsumer accountsCustomer service and information expense2,2372,321244253 555,009 529,609Other expense, netTotal operating expensesNet operating margins before interest expense 22,094 18,857(4,861)(4,698)Interest expenseNet operating margins after interest expense 17,233 14,159Contributions in aid of construction of utility plantPatronage capital assigned from associated organizations 488 399Dividends and interest income6,7604,461Other nonoperating income6,3113,752Total nonoperating margins 13,559 8,612Net margins before income tax expense 30,792 22,771Income tax benefit (expense)(616)284 30,176 23,055 692,789 674,299Net margins30,17623,055Retirements of patronage capital(4,698)(4,565) 718,267 692,789Net marginsPatronage capital at beginning of yearPatronage capital at end of year—(15,659)369(4,821)14,40712,483251( 12,752)( )1,407995( 11,574) 5,363Net (decrease) increase in cash, cash equivalents andrestricted cash 26,956( 21,195)Cash, cash equivalents and restricted cash at beginningof year 40,258 61,453Cash, cash equivalents and restricted cash at end of year 67,214 40,258Cash flows from financing activities:Principal payments on debtPrincipal payments on line of creditPrincipal proceeds from borrowing on line of creditMembership fee receiptsUnclaimed retirement of patronage capitalNet cash providing by (used in) financing activitiesConsolidating Schedule/Balance SheetDEC. 31, 2019(in thousands)NOVECHoldings 2018Cash received from consumers 580,994 541,481Cash paid to suppliers and employees(507,798)(510,998)Cash flows from operating activities:Dividends, interest, and other nonoperating income13,2928,187Interest paid(4,869)(4,708)—(55) 81,619 33,907Utility plant, net ofaccumulated depreciationand amortization 623,464 91,210— 714,674Nonutility plant, net ofaccumulated depreciationand amortization5,725561—6,286 629,189 91,771— 720,960— 8,627— 8,627Associated organizations 7,035—— 7,035Other58,719—(53,201)5,518 65,754—( 53,201) 12,553Total plantDeferred income taxesInvestments:Total investmentsNORTHERN VIRGINIA ELECTRIC COOPERATIVE2020 NOVEC ANNUAL REPORT: OUR CO-OP1,850(17,113)( 60,465)NOVEC(in thousands)2037,426304YEARS ENDED DEC. 31, 2019 AND 2018Net cash provided by operating activities( 90,145)49,167( 43,089)Net cash used in investing activitiesConsolidated Statements of Cash FlowsTaxes paid( 92,073)Retirements of patronage capital by associated organizationsRetirement of patronage capitalNonoperating margins:2018Cash flows from investing activities:Purchases of utility plant and nonutility plantCost of power201921
Consolidating Schedule/Balance Sheet (Continued)Consolidating Schedule/Statement of Operations andPatronage Capital InformationDEC. 31, 2019(in thousands)DEC. 31, 2019(in thousands)NOVECHoldings Inc.NOVECEliminatingEntriesConsolidatedTotals 38,531 25,683— 64,214Operating revenue:Investment securities59,072——59,072Notes receivable80,691—(80,691)—Operating expenses:Accounts receivable, lessallowance for doubtfulaccounts47,3372,311(1,158)48,490Materials and suppliesinventories13,2805,982—19,262Cash and cash equivalentsCollateral deposit447,68520,540(15,530)452,695Administrative and general28,0424,306(358)31,990Depreciation and amortization26,8443,824—30,668Distribution expense —maintenance17,343——17,343Distribution expense —operations14,216——14,216Consumer 244 542,249 28,648( 15,888) 555,009 21,825( 89) 358 22,094(2,356)(2,505)—(4,861) 19,469( 2,594) 358 17,233Patronage capital assignedfrom associated organizations 1,869—( 1,381) 488Dividends and interest income6,265495—6,760Other nonoperating income(loss)2,5734,096(358)6,311Total nonoperatingmargins 10,707 4,591( 1,739) 13,559Net operatingmargins beforeincome tax benefit 30,176 1,997( 1,381) 30,792—(616)—(616)Cost of goods—6,455(208)30,062 272,918 36,694( 82,057) 227,555Restricted cash3,000——3,000Customer service andinformation expenseDeferred changes2,033599—2,632Other expense (income), net17,157——17,157 990,051 137,691( 135,258) 992,484Liabilities and EquitiesEquities and margins:Membership fees 736—— 736718,267(900)900718,267Other equities25,28254,101(54,101)25,282Accumulated othercomprehensive income11,964——11,964Total equitiesand margins 756,249 53,201( 53,201) 756,249Patronage capital andaccumulated earningsCommitments andcontingencies:Long-term debt, excluding currentinstallments—— 110,015—78,622(78,622)—Current installments oflong-term debt11,5111,908(1,908)11,511Accounts payable28,6152,558(1,366)29,807Borrowings under lines ofcreditTotal operatingexpensesNet operatingmargins beforeinterest expenseInterest expenseNet operatingmargins afterinterest expenseNonoperating expenses:Income tax benefitNet marginsConsumer deposits9,606——9,606Accrued expenses andother current liabilitiesPatronage capital at beginning ofthe year6,068856(161)6,763Retirements of patronage capital 55,800 83,944( 82,057) 57,68763,511546—64,0574,476——4,476 990,051 137,691( 135,258) 992,484Total currentliabilitiesDeferred creditsAccrued retirement benefitsTotal liabilities andequitiesPatronage capital atend of year 30,176 1,381( 1,381) 30,176 692,789( 2,281) 2,281 692,789(4,698)——(4,698) 718,267( 900) 900 718,267NORTHERN VIRGINIA ELECTRIC COOPERATIVE 110,015Current liabilities:2020 NOVEC ANNUAL REPORT: OUR CO-OP 577,103—Total assets22( 15,530)2,718Asset for post-retirement benefitsConsolidatedTotals 28,5596,455Total current assetsEliminatingEntries 564,07427,552Other current assetsNOVECHoldings Inc.NOVECCurrent assets:23
FinancesY E A R E N D E D D E C. 31, 2019ASSETSK I L O WAT T-H O U R S S O L D(millions of 8001919104005200002016201720182019(millions of dollars)7931301287637132016201720187052019A L L O C AT I O N O F C O S T O FELECTRIC SERVICE(Dec. 31, 12212016512011811616211982.11%114160201621L O N G-T E R M D E dollars)11220162017201820192016201720182019Cost of Power 82.11%Distribution &Transmission 5.88%Admin & General 5.15%Depreciation 4.93%Customer Service 1.45%Interest 0.43%Other 0.05%NORTHERN VIRGINIA ELECTRIC COOPERATIVE78%2017AV E R A G E D E BT P E R M E T E R15(thousands)81%79%2020 NOVEC ANNUAL REPORT: OUR CO-OP4.5420TOTA L M E T E R SE Q U I T Y TO A S S E T S244.383201677%5.363.584078%5.855.54.5902(millions of dollars after interest expenses)255920N E T O P E R AT I N G M A R G I N S25
N O N D I S C R I M I N AT I O N S TAT E M E N TNOVEC is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, completethe USDA Program Discrimination Complaint Form found online at ascr.usda.gov/complaint-filing-cust.html, or at any USDA office,or call 1-866-632-9992 to request the form. You may also write a letter containing all of the information requested in the form.Send your completed complaint form or letter by mail to U.S. Department of Agriculture, Director, Office of Adjudication, 1400Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax 202-690-7442, or email at NGNOVEC, headquartered in Manassas, Virginia, is a not-for-profit electric utility corporation that supplies and distributes electricityand energy-related services to more than 173,000 metered customers in Fairfax, Fauquier, Loudoun, Prince William, Stafford, andClarke counties, the Town of Clifton, and the City of Manassas Park. It is one of the largest electric companies of its kind in the nation.For questions concerning the Cooperative: you may call NOVEC’s Customer Care Center, 703-335-0500 or toll-free 1-888-335-0500,Monday through Friday, from 7:30 a.m. to 6 p.m.; visit novec.com; or send mail to NOVEC, P.O. Box 2710, Manassas, VA 20108.
customers' lights on. In addition, when COVID-19 prevented him from visiting students in person at Martin Luther King, Jr. Elementary School in Prince William County, he delivered a virtual lesson on career development and electric safety. "I want to thank Northern Virginia Electric for all that you do to get our electric turned
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