K NOWLEDGE MANAGEMENT - West Virginia

KNOWLEDGE MANAGEMENTParticipant GuideWest Virginia Department of TransportationDivision of HighwaysHuman ResourcesTraining & DevelopmentFY 2015 Rev.

Knowledge ManagementParticipant GuideCourse OverviewIt has been reported that at least 30 percent of the state transportation agencyworkforce will change over the next three years. The knowledge lost will be severe.Although you cannot stop your workers from leaving or retiring, you can control howmuch of their skills and knowledge stays within your organization.Every organization is in danger of losing employee knowledge. Knowledgemanagement helps your organization obtain and transfer valuable information before itwalks out the door. It is an ongoing process designed to dispense company informationin a user-friendly way for both current and future employees. The goal of this process isto preserve knowledge assets, enabling your organization to work more effectively: Minimize the risk and cost of lost knowledge Increase the speed by which individuals assuming new responsibilities becomefully competent Create knowledge and skill repositories that support creative job and learningdesign Lower training costs through repurposing assets across various employee groupsThis training supports the West Virginia Division of Highways (WVDOH) bystrengthening WVDOH’s ability to share critical knowledge and experiences to improveongoing processes and products.WVDOT / DOH / HR – Page 2

Knowledge ManagementParticipant GuideLearning Objectives Describe the difference between tacit and explicit knowledge Define knowledge management Explain the benefits of knowledge management Identify reasons why the culture of government may makeknowledge management difficult Explain the process used to share critical agency knowledgeWVDOT / DOH / HR – Page 3

Knowledge ManagementParticipant GuideDuring the presentation, think about theanswers to these questions:1. Who are some of the “experts” on your team, in your organization, or inthe agency?o Who has the knowledge and experience?o Who can effectively share this ability to share?2. What knowledge does this agency need to provide to its employees?3. How might we manage this knowledge?4. What goals will the successful implementation of such a programaccomplish?WVDOT / DOH / HR – Page 4

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Knowledge ManagementParticipant GuideTHE KNOWLEDGE ICEBERG What kind of knowledge is visible?ExplicitTacit What kind of knowledge, then, is often invisible?ExplicitTacitWVDOT / DOH / HR – Page 6

Knowledge ManagementParticipant GuideExplicit or Tacit KnowledgeDetermine which statement is an example of explicit knowledge or tacitknowledge. Write the appropriate letter beside the statement:E (Explicit Knowledge)T (Tacit Knowledge)1.What time it is2.Critical of others3.Human anatomy4.Write persuasively5.Ability to speak German6.Effective communication7.The rules of Monopoly8.Optimism9.Critical towards others10.Play an instrument11.Ability to sing12.How to change a tire13.The capital of Germany14.Solve problems15.Get along with others“We can know more than we can tell.” Michael PolanyiWVDOT / DOH / HR – Page 7

Knowledge ManagementParticipant Guide12What knowledge does your organization need to provide to itsemployees?2The potential champions for knowledge management in yourorganizationA. Who has the experience?B. Who is competent?C. Who is committed to the organization?WVDOT / DOH / HR – Page 8

Knowledge Management Participant Guide WVDOT / DOH / HR - Page 7 Explicit or Tacit Knowledge Determine which statement is an example of explicit knowledge or tacit knowledge. Write the appropriate letter beside the statement: E (Explicit Knowledge) T (Tacit Knowledge) 1. _ What time it is 2. _ Critical of others 3.