Integrated Supplier Quality Requirements
IntegratedSupplier QualityRequirementsISQ-001-QMSeptember 1, 2020Revision IThe controlled and current version of this document, and all referenced documents, areavailable on www.navistarsupplier.com. Any printed or electronic copies are considereduncontrolled versions and may not be current.
Supplier Quality Lifecycle Management DiagramNew BusinessHoldPotentialSupplier1.0Qualification andEvaluationCS1, CS27.0StatusManagement6.0PerformanceManagementShip HoldQTFSQRScorecardCIBM DCPAEWC30/60/90 PlanNSAVDAIATF2.0Selection andAwardof BusinessDCPA MSourcingTableAPQP,PPAP3.0Part and ProcessApprovalRapid ementThe supplier quality lifecycle management diagram above illustrates the stages of interaction between Navistar andsuppliers. It is a continual process that each supplier is expected to embrace and use as a guideline for doingbusiness with Navistar. A learning module for each stage is available at www.navistarsuppliertraining.com. Supplierrepresentatives responsible for quality and program management are expected to complete all training modules.Navistar evaluates suppliers’ performance throughout the lifecycle and uses those evaluations to drive continualimprovement of part quality and service.Navistar Integrated Supplier Quality Requirements, September 1, 2020ISQ-001-QM, Revision IPage 2 of 51Copyright Navistar, Inc.
Special Foreword for NISQR Revision IIn January 2020, we had an all supplier Town Hall where Navistar Supplier Quality announcedthe launch of SQ20 . SQ20 is focused on preventing supplier caused spills that impact thecustomer’s total cost of ownership (TCO), cause erosion of customer Uptime, impact Navistarand the supplier financially, and cause damage to Navistar’s brand in the industry. We will beutilizing customer service mean time between visits (MTBV) specifically as a metric to help rateour internal and supplier performance regarding these proactive initiatives. We are focusingmore on proactive quality strategies to prevent supplier caused spills before they happen.We started this initiative by identifying what we called “critical” components that would causethe most damage to our brand if they failed. Now we are in the process of auditing the suppliersthat produce them, utilizing strict audit criteria and lessons learned from past issues. Sourcing ofthese critical components, that we will start identifying as SPG’s (Special Product Groups) inthis NISQR revision, will also go through a more robust pre-selection process before we choosesuppliers. SPG’s will also require increased recertification and requalification of quality systemsand process capability on key characteristics after award of business, and on current serialproduction suppliers.Design responsible suppliers will also see new requirements regarding design validation anddesign changes as Navistar is migrating to more of a DFSS (Design for Six Sigma) approach.Suppliers will be required to lead and engage in DRBTR’s (Design Reviews Based on TestResults) and DRBFM’s (Design Reviews Based on Failure Modes). A robust design validationplan (DVP) that is tabulated per a provided format and approved by Navistar engineering willalso be required going forward.Finally, SQ20 , TCO, MTBV’s, and customer Uptime, are all key pillars in the Navistar 4.0corporate initiative announced previously to grow Navistar’s future market share andprofitability. We cannot do this without creating satisfaction in our product at the end customer.I appreciate your continued alliance and cooperation and do not ever hesitate to reach out to theSupplier Quality organization with questions regarding these important strategic initiatives.Sincerely,Robert PortneyDirector of Navistar Supplier QualityNavistar Integrated Supplier Quality Requirements, September 1, 2020ISQ-001-QM, Revision IPage 3 of 51Copyright Navistar, Inc.
Table of ContentsSpecial Foreword for NISQR Revision I. 3Scope . 7Purpose. 71.0 Supplier Qualification and Evaluation . 71.1 Supplier Assessment . 71.2 Quality Management System Requirements . 81.3 Special Product Group Suppliers . 81.4 Special Processes . 91.4.1 AIAG Special Processes . 91.4.2 Navistar Defense Welding Requirements .101.5 Environmental, Health and Safety Certification.102.0 Selection and Award of Business .103.0 Part and Process Approval .103.1 Quality Planning .103.2 Phased PPAP.123.2.1 PPAP Documentation .163.2.2 Record Retention .163.2.3 Test Capability .163.2.4 Measurement Systems .173.2.5 Sub-Tiered Supplier Flow-Down.173.3 Navistar Drawings/Specifications .173.3.1 Engineering Specifications.183.4 Special Tools for Design Responsible Suppliers .183.4.1 Design Failure Mode and Effects Analysis – DFMEA .183.4.2 Design Review Based on Failure Mode – DRBFM .183.4.3 Design Validation Plan – Tabulated DVP .193.4.4 Design Validation Plan Reporting – DVP&R and DRBTR.193.4.5 Installation Quality Assurance – IQA .193.5 Identification and Control of Restricted Substances .193.6 Process Failure Mode and Effects Analysis – PFMEA .203.7 Control of Special Characteristics .203.8 Pass Through Characteristic and Weak Detection – PTC and WD .22Navistar Integrated Supplier Quality Requirements, September 1, 2020ISQ-001-QM, Revision IPage 4 of 51Copyright Navistar, Inc.
3.9 Manufacturing Under Controlled Conditions .233.9.1 Control Plan (TS 16949 7.5.1.1) .233.9.2 Job Set-up Verification .233.9.3 Identification and Traceability .233.10 Records .243.11 Equipment Maintenance .243.12 Appearance Approval .243.13 Prototype Parts .253.14 Manufacturing / Assembly Tools and Fixtures Management .253.15 Sub-Tiered Supplier Quality Assurance Management.253.16 D-13 Packaging and Shipping .253.17 Part Identification and Labeling .263.18 Safe Launch Requirements .263.19 Directed Buy Components .273.20 Software Control .273.21 Sub-Tiered Supplier PPAP Approval .273.22 Self Certified Supplier Status OEM or Service .273.23 Service Parts PPAP .283.24 Inventory Levels .294.0 Concern Management .294.1 Rapid Response .294.2 Appropriate Corrective Action .304.2.1 Global 8D .314.2.2 3 Legged 5 Why.314.3 Control of Reworked/Repaired Product .324.4 Use of Alternate Process .324.5 Return Material Authorization (RMA) Policy .335.0 Change Management .335.1 “Controlled Conditions” for Parts and Processes .335.2 Permanent Part/Process Change Request .335.3 Temporary Part/Process Deviation .356.0 Performance Management.36Navistar Integrated Supplier Quality Requirements, September 1, 2020ISQ-001-QM, Revision IPage 5 of 51Copyright Navistar, Inc.
6.1 Performance Evaluation and Communication .366.1.1 Supplier Quality Review – SQR .366.1.2 30/60/90 Day Action Plan .366.2 Supplier Scorecard .366.2.1 Delivery Performance .366.2.2 Part Quality Performance .376.3 Field Performance .376.3.1 Early Warning Call (EWC).376.3.2 Warranty .376.4 Supplier On-going Performance Management .386.4.1 Internal Audit Program .386.4.2 Management Review Expectations .386.4.3 Contingency Plan .387.0 Status Management .397.1 Controlled Shipping .397.1.1 Controlled Shipping Level 1 – CS1 .397.1.2 Controlled Shipping Level 2 – CS2 .397.1.3 Controlled Shipping Exit .397.2 Quality Top Focus – QTF.407.2.1 QTF Entry Criteria: .407.2.2 QTF Exit Criteria: .407.3 New Business Hold .41Glossary .42Resources .47Revision History .48Appendix A – Supplier Cost Reclamation Process .49Appendix C – Navistar Defense Welding Requirements .49Navistar Integrated Supplier Quality Requirements, September 1, 2020ISQ-001-QM, Revision IPage 6 of 51Copyright Navistar, Inc.
ScopeThis document describes Navistar’s Quality Requirements for suppliers, who provide purchasedparts to Navistar, Inc. It is part of the purchasing agreement for parts and materials used in themanufacture and assembly of Navistar vehicles, engines, and service parts. Contractual or otherlegal provisions shall take precedence over all requirements stated in this document.Direct suppliers are required to cascade these requirements to lower tiered suppliers throughoutthe supply chain, a practice often referred to as “flow-down.”PurposeThese requirements follow Navistar’s Quality Policy: “Navistar, Inc., is dedicated to consistentlydelivering reliable and durable products with superior value to our customer throughout thelifecycle.” Navistar’s goal is to provide customers with the best products and services andexpects no less from its suppliers.The seven sections which follow detail the requirements for suppliers, core tools to be used,and the way results are to be measured and evaluated. The Navistar Supplier QualityRepresentative will work with the supplier to ensure that any deviation from these requirementsdoes not affect the finished part requirements.1.0 Supplier Qualification and Evaluation1.1 Supplier AssessmentAn assessment is a formal examination of a supplier’s production quality system and process,conducted by a Navistar Supplier Quality Representative. Participation from all levels of thesupplier’s organization, including management, is expected during this evaluation. Navistarreserves the right to conduct an assessment at the supplier location at any time. For newsuppliers, the assessment may be completed prior to, or after, the award of business, atNavistar’s discretion.Assessments are performed at supplier locations for various reasons, such as, but not limitedto: assessing Special Product Group prospective and current suppliers, and/or current supplierswith changes in manufacturing location or products, engineering changes which affect thecurrent product or process, or validating corrective actions which addressed a quality impact.The assessment may take several days depending on the complexity of the process underreview.The default assessment is VDA 6.3 (process audit). Suppliers are required to achieve an “A” or“B” classification. A supplier with a “C” classification (not quality capable) will not be consideredfor award of business.Navistar Integrated Supplier Quality Requirements, September 1, 2020ISQ-001-QM, Revision IPage 7 of 51Copyright Navistar, Inc.
Navistar Integrated Supplier Quality may choose to use the Navistar Supplier Assessment (NSA)format and content, or waive an assessment in lieu of VDA certification, IATF certification, orVW Group certified supplier status, or require the supplier to complete and submit a selfassessment.1.2 Quality Management System RequirementsUnless specifically exempted by Navistar Director of Supplier Quality, the supplier is required tobe registered to IATF/VDA Quality Management System. AS 9100 quality system registration isan allowable alternative for suppliers supporting Navistar Defense programs (Refer to AppendixA). If Supplier is currently registered, then Supplier must maintain certification with anaccredited registrar, and must furnish a copy of the registration certificate to Navistar. IfSupplier is compliant to IATF/VDA, but not certified by a recognized third-party registrar,Supplier agrees to provide evidence of such compliance to Navistar. If Supplier is workingtowards its quality registration, then Supplier must provide, upon Navistar’s request, evidenceof such efforts and, upon receipt of its registration certification, inform Navistar and furnishcopies of its registration certificates. Suppliers are required to notify Navistar should suspensionor loss of certification and/or major system findings in their QMS from any 3rd party Registrar.Regardless of quality systems registration status, suppliers must have an effective qualitymanagement system in place with adequate resources, to comply with all Navistar IntegratedSupplier Quality Requirements as noted in the Integrated Supplier Quality and SupplierGuidelines / Terms and Conditions sections on www.navistarsupplier.com. Direct suppliers arerequired to cascade these requirements to lower tiered suppliers throughout the supply chain, apractice often referred to as “flow-down.1.3 Special Product Group SuppliersSuppliers of “critical” components that would cause the most damage to Navistar brand, if theyfailed, are classified as Special Product Group (SPG) suppliers. These suppliers are subject tothese additional requirements:a. Special Product Group suppliers are expected to achieve an “A” or “robust B”classification (85% or higher), before award of business.b. During serial production, a DCPA assessment that is comparable to VDA 6.5 will be usedto assess the quality capability of Special P
Sep 01, 2020 · does not affect the finished part requirements. 1.0 Supplier Qualification and Evaluation 1.1 Supplier Assessment An assessment is a formal examination of a supplier’s production quality system and process, conducted by a Navistar Supplier Qua
Single Supplier Scorecard (SSS) What is Single Supplier Scorecard (SSS) Single Supplier Scorecard reports the performance of the supplier. Internal user can select one of the Supplier Name for Single Supplier Scorecard. External user, the Supplier is pre-assigned to the dedicated Supplier. Supplier
Expectations for supplier performance Action plans for supplier development These plans are also used by Supplier Quality Engineers as: A baseline to measure supplier growth The basis for Supplier Quality Engineer and Audit Group scheduling for supplier visits A platform for supplier assessments
2 Supplier Directory Services 3 Supplier User Management 4 Assessments 5 Managing Supplier Registration and Qualification 6 Managing Supplier Profiles 7 Managing Supplier Performance 8 Notifications 9 Managing Supplier Classifications 10 Managing Supplier Hierarchy. x
Form 3-14-25-001 Rev 3 SUPPLIER QUALIFICATION AND APPROVAL FORM. SUPPLIER QUESTIONAIRE . Supplier Information . Supplier Name . Address . Website . State : Zip Phone . Fax : Contacts . President/Owner . . Is there an internal audit system in place for assessing effectiveness of the quality system and to assess compliance with documented
412014 and SMP Supplier Evaluation Form. Supplier Profile is a supplier evaluation and supplier requested to complete and return for one of the following reasons: (1) Preliminary Evaluation of a Potential Supplier. (2) Re-evaluation of an existing supplier. (3) Pre-Survey leading to an On-Site survey. Supplier Quality System development is .
a contract with the sub-supplier, the supplier must impose an obligation on the sub-supplier regarding performance of this audit. The performance of such inspections shall not lessen the contractual responsibility of the supplier for the PRODUCT. 3. Product development and qualification 3.1 Quality requirements / Quality requirements specification
–3:10 –3:25 Supplier Quality/Mission Assurance Requirements Activity 3:25 –3:30 Supplier Quality Execution –3:30 –3:45 Supplier Oversight –3:45 –3:50 Supplier Ratings - Scorecard –3:50 –4:05 Actions for Non-conformance - Root Cause Corrective Action
1 HarperCollins Publishers 2017 Section A: Principles of Chemistry A1 States of Matter No. Answers Further explanations 1 C 2 DNH 3 (g) HCl(g) NH 4 Cl(s)
