Setup Your Auto Attendant Menu Tree Service - Go Ponderosa
Setup Your Auto Attendant Menu Tree Service You can configure Auto Attendant to play a message, forward the call to a specific number or allow callers to dial a party by name or by extension. IMPORTANT: Your menu tree will not work until you set it up. 1. Find a quiet place to make your recordings and a person to record your auto attendant greetings. Have your greeting scripts at hand. 2. Dial XXX-5100 to access the Auto-Attendant login. (XXX is your local exchange prefix) 3. Enter your main access number as a 7-digit telephone number, (number assigned to Auto Attendant). 4. Your default password is your 7-digit telephone number (same number as instruction #3) until you change it. 5. Follow voice prompts for Auto Attendant set-up. a. Prepare your script in advance. Reference the Auto Attendant Flow Chart for guidance to creating your recordings and time intervals for those greetings. For new service, Ponderosa will also provide a diagram of extension phone number assignments. b. If you wish to return to the previous menu to or review instructions, press the *key. Setup for Individual Voice Mail Boxes Users on individual voice mailboxes (the extensions for Jane or Tom) will need to complete their own mailbox setup using the Voice Mail User Guide, which you can download by clicking the link or typing into your Web browser: www.goponderosa.com/voicemail userguide.pdf
Dial XXX-5100 Your 10-digit main phone number. Enter Auto Attendant ID Number (559 ) - Your 7-digit main phone number is the default until you change it. Enter Password Followed By the # Key Review or Edit Main Greeting 1 Review or Edit Main Greeting 1 Main Menu MM Edit Call Flow Holiday Configuration Other Options Repeat Instructions 2 4 5 0 , To Review or Edit Your Main Greetings ' Edit Call Flow 2 , To Review or Edit Time Intervals 5 , To Review or Edit Other Options ' s@ r rtet1 th:@. 'I To Review or Edit Your Configured Call Flow / 'I Holiday Configuration ' Other " Options Main Menu Options 4 / Repeat 'I Instructions 0 To Review or Edit Your Holiday Configurations To Repeat Instructions / To Review or Edit SubBranch Options
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Edit Call Flow 2 Enter Branch Digit Return to Main Menu * No Branch Not Defined Is the Branch Configured ? Yes To Review or Edit Configured Call Flow Add Branch Add Branch as Called as Recorded Greeting Number 2 1 Return to Previous Menu Repeat Instructions * 0 Enter the New Called Number Yes Change this Delete this Number Branch 1 2 Record the Greeting then Forward to Another Number No Press # Key Return to Previous Menu Repeat Instructions Play Greeting Record New Greeting Delete this Branch Edit SubBranch Return to Previous Menu Repeat Instructions * 0 1 2 3 4 * 0 Enter the New Called Number Record the Greeting then Press # Key SubBranch Options S This menu allows you to configure the second tier or the Branches. It allows you to program the greeting or forward to another number. Play OLD Greeting Play NEW Greeting Save NEW Greeting Cancel Repeat Instructions 1 2 3 4 0
SubBranch Options S Return to Previous Menu Enter SubBranch Digit To Review or Edit SubBranch Options * Is the Branch Defined ? No Yes Add Branch as Called Number Add Branch as Recorded Greeting 1 2 Return to Previous Menu Repeat Instructions * 0 Enter the New Called Number Record Greeting then Yes Change this Delete this Number Branch 1 2 Press the Forward to Another Number # Key No Return to Previous Menu Repeat Instructions * 0 Record New Greeting Delete this Branch Return to Previous Menu Repeat Instructions 1 2 3 * 0 Record the Greeting then Press # Key Enter the New Called Number This menu sets up the third or bottom tier of Automated Attendant. It allows you to forward the call to another number or to play a greeting. Play Greeting Play OLD Greeting Play NEW Greeting Save NEW Greeting Cancel Repeat Instructions 1 2 3 4 0
Edit Time Intervals To Review or Edit Time Intervals 3 Day of Week Sunday Monday Tuesday Wednesday Thursday Friday Saturday 1 2 3 4 5 6 7 Midnight to to to to to ADD Interval Copy from Another Day 1 2 3 4 5 7 8 Change START Time Change STOP Time Previous Menu Repeat Instructions 1 2 * 0 Repeat Return to Instructions Main Menu * Pick a New Day 0 Repeat Instructions 0 * Day of Week Sunday Monday Tuesday Wednesday Thursday Friday Saturday 1 2 3 4 5 6 7 Previous Menu Repeat Instructions * 0 Enter 2-Digit Hour to Start Enter 2-Digit Hour Enter 2-Digit Minute Enter 2-Digit Minute to Start Enter 2-Digit Hour to End Enter 2-Digit Minute to End AM PM 0 1 AM PM 0 1 This menu allows you to set up several particular time intervals for specific days to play designated Greetings.
Review All Holidays Edit Holiday 2 1 Delete Save and Continue to next Play Greeting Move Holiday to Different Date 1 2 3 4 Holiday Configuration Repeat Return to Instructions Main Menu * To Review or Edit Holiday Configurations 4 0 Enter 2 Digit Month of Holday Enter 2 Digit Day of Holday Is the Holiday Configured ? Enter 2 Digit Month of Holday Enter 2 Digit Day of Holday No Yes Edit Greeting Edit Time of Day to Start Remove Day Return to Previous Menu Repeat Instructions 1 2 3 * 0 Holiday Configured for All Day Event? Yes Make a Holiday 1 Enter Different Date Play Greeting Record New Greeting Return to Previous Menu Repeat Instructions Change Start Time Return to Previous Menu Repeat Instructions All DAY Holiday Partial DAY Holiday 1 2 * 0 1 * 0 1 2 2 Record the Greeting then Press # Key Record the Greeting then Press # Key Play OLD Greeting Play NEW Greeting Save NEW Greeting Cancel Repeat Instructions 1 2 3 4 0 This menu allows you to set up a schedule for a particular greeting to play for each holiday that you specify. No Enter 2 Digit Hour to Start Enter 2 Digit Hour to Start Enter 2 Digit Minute to Start Enter 2 Digit Minute to Start AM PM AM PM 0 1 0 1
Other Options 5 Change Password To Review or Edit Other Options Repeat Return to Instructions MAIN Menu 1 * 0 Enter New Password Then Press # Key ReEnter Password To Verify This menu allows you to change your Password. Remember to re-enter it at the prompt or it will not finish the password change process.
Company Flow Chart Main (1st) Branches (2nd) Sub Branches (3rd) Main Office ( ) -
1. Find a quiet place to make your recordings and a person to record your auto attendant greetings. Have your greeting scripts at hand. 2. Dial XXX-5100 to access the Auto-Attendant login. (XXX is your local exchange prefix) 3. Enter your main access number as a 7-digit telephone number, (number assigned to Auto Attendant). 4.
Auto Attendant Number XO Care will assign you with a number for Auto Attendant. This is the main Auto Attendant number (sometimes called the pilot number). This number is different than the location main number. XO Care must assign all new Auto Attendants. How Auto Attendant Works A caller reaches the Auto Attendant by dialing an associated phone
Here is a sample Auto-Attendant structure: Steps to setup an Auto -Attendant Plan your Auto-Attendant . 2 3: Orders . 1: Extension dialing . 1: Extension dialing . . To change an Auto Attendant's greetings, press 1. To go to the Branding Configuration menu, press 2. To record a new Announcement, press 5.
Note: Step 1 in “Change Auto Attendant Voice Portal Menu” will be available if customer has subscribed for more than one Auto Attendant. If there is only one Auto Attendant then this step will be automatically skipped. Change Auto Attendant Greeting 1 Go to Branding Configuration Menu 2
Auto Attendant Options 1) Scroll down and select the Auto Attendant section of the Sys Admin Portal. 2) Click on the Settings icon to open up options to manage your Auto Attendant Business Hours, After Hours and Holiday Hours routing. NOTE: If you are using the same Auto Attendant 24/7, you only need to fill out the options for Business Hours.
BACK to return SUBWOOFER SETUP SW limiter.: dB Increase limiter level using VOL buttons. Press ENTER just before the subwoofer is clipping. press BACK to cancel. MAIN MENU Digital audio.: menu Input setup.: menu System setup.: menu Speaker Setup.: menu Delay Setup.: menu Balance Setup.: menu Subwoofer Setup: menu ENTER to enter menu
Auto Attendant Setting System Parameters Auto Attendant The Auto Attendant feature tells the system where to direct incoming Auto Attendant calls. Two announcements greet callers: The primary announcement contains the company greeting, followed by a menu. The secondary (optional) announcement, plays when the station or department called is not
Auto Attendant: Business and After Hours Menu . To modify or add to your current Business and After Hours items. Click on the Business Hours or After Hours Menu. Once new items are added to the menu, the greeting must be changed to reflect the new additions for listening and selection. To set up/review access . Auto Attendant Business Hours Menu
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