UPS Rate And Service Guide - Lee County, Florida

Table of Contents   3 Table of Contents In this UPS Rate and Service Guide, you will find the 2012 UPS Package Daily Rates for the 48 contiguous states, effective January 2, 2012. Daily Rates apply to UPS account holders who have Scheduled Pickup service established prior to January 3, 2011, and to UPS account holders with a customized pricing agreement that provides Daily Rates. You will also find service and rate information for Freight services. The most current version of this guide can be downloaded at ups.com/rates. Choosing a Service Determining the Rate (continued) Guaranteed Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Import (continued) UPS 3 Day Select from Canada . . . . . . . . . . . . . . . . . . . . . . . . . 107 UPS Standard From Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 From Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 UPS Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Preparing a Package Provided Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Value-Added, UPS Returns Services and UPS Import Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Packaging Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Special Packaging Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Customs Brokerage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Determine the Weight and Size . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Shipping Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Tracking and Payment Access to UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Track Your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Documenting an Export Shipment . . . . . . . . . . . . . . . . . . . . . . . . 23 Reviewing Your Invoice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Determining the Rate Freight Determine the Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Determine the Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Next Day Air Early A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Next Day Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Next Day Air Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS 2nd Day Air A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS 2nd Day Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS 3 Day Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 27 28 32 36 40 44 48 52 Value-Added and UPS Returns Services . . . . . . . . . . . . . . . . . . 56 Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Determine the Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . West and East State Classifications . . . . . . . . . . . . . . . . . . . . . . Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Determine the Zone (to Canada) . . . . . . . . . . . . . . . . . . . . . . . . . Canada Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shipment Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Worldwide Express Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Worldwide Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Worldwide Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Worldwide Expedited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 64 65 66 70 71 76 77 77 80 83 86 Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Taking Control of Your Import Costs . . . . . . . . . . . . . . . . . . . . . . . 89 Determine the Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 UPS 3 Day Select and UPS Standard Zone Chart (from Canada) . . . . . . . . . . . . . . . . . 95 UPS Standard Zone Chart (from Mexico) . . . . . . . . . . . . . . . . . . 96 Shipment Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 UPS Worldwide Express Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 UPS Worldwide Express NA1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 UPS Worldwide Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 UPS Worldwide Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 UPS Worldwide Expedited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 UPS Tariff/Terms and Conditions for Freight Shipments in the United States, Canada and International . . . . . . . . . . . 131 Air Freight Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Determine the Weight and Size . . . . . . . . . . . . . . . . . . . . . . . . Determine the Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UPS Express Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Value-Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Delivery Service Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automated Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documenting an Export Shipment . . . . . . . . . . . . . . . . . . . . . . Shipper‘s Letter of Instruction . . . . . . . . . . . . . . . . . . . . . . . . . Reviewing Your Invoice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 134 135 136 138 138 139 140 141 141 142 143 144 145 Less-Than-Truckload (LTL) and Truckload . . . . . . . . . . . . . . . . . Value-Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shipment Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reviewing Your Invoice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 147 147 148 149 150 151 Air Freight and LTL – Packaging Guidelines . . . . . . . . . . . . . . . . 152 Freight Preparation – Quick Look . . . . . . . . . . . . . . . . . . . . . . . . 154 Ocean Freight Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 UPS Trade Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Air and Ocean Freight and LTL – Customs Brokerage . . . . . . . . . 157 PS Tariff/Terms and Conditions U for Package Shipments in the United States Table of Contents for UPS Tariff/Terms and Conditions for Package Shipments in the United States . . . . . . . . . . . . . . 159 UPS Tariff/Terms and Conditions for Package Shipments in the United States . . . . . . . . . . . . . . . . . 160 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

How To Use This Guide Section 1 Choosing a Service Determine the service that best meets your needs for domestic, export and import shipping for package shipments. Also, learn about certain service restrictions that may apply. n Domestic services for shipping within the United States. Pages 5-6 n International services for export and import shipments. Pages 7-8 n Review service restrictions for domestic, export and import shipments. n Learn more about solutions to help meet your business needs. Pages 9-11 Page 12 SECTION 2 Preparing a Package SECTION 3 Determining the Rate Pages 25-124 SECTION 4 Tracking and Payment Pages 125-130 SECTION 5 Freight Pages 131-157 SECTION 6 UPS Tariff/Terms and Conditions for Package Shipments in the United States Pages 158-177 Pages 13-24

Guaranteed Services   5 Choosing a Service Domestic Guaranteed Services* Service Delivered By Destinations Other Information – Specific delivery commitment, including expected delivery time and day, provided at time of booking – All 50 states and Puerto Rico – Pickup and delivery available 24 hours a day, seven days a week, 365 days a year – F ull range of services, including surface, air, secure, hand-carry, white glove or chartered aircraft – Visit upsexpresscritical.com or call 1-800-714-8779 for more information –N ot available at locations of The UPS Store , UPS Alliance Locations (Office Depot and Staples ) or any UPS Authorized Shipping Outlet UPS Next Day Air Early A.M. – Delivery by 8:00 a.m. the next business day to major cities in the 48 contiguous states – Delivery by 8:30 a.m. or 9:00 a.m. the next business day to most other U.S. cities, including Anchorage, Alaska – Additional locations guaranteed by 10:00 a.m. – 48 contiguous states and Alaska –O ptional Saturday Pickup and Delivery** available (refer to page 57 for more information) –R efer to the Area Surcharge Listing at ups.com/rates or call 1-800-Pick-UPS for a listing of applicable ZIP Codes UPS Next Day Air – Next business day by 10:30 a.m., 12:00 p.m. or end of day, depending on destination – All 50 states and Puerto Rico – Optional Saturday Pickup available from most U.S. locations (refer to page 57 for more information) –O ptional Saturday Delivery** available to destinations where the weekday guaranteed delivery time is either 10:30 a.m. or 12:00 p.m. Saturday Delivery guarantees delivery by 12:00 p.m. or 1:30 p.m.† (refer to page 57 for more information) UPS Next Day Air Saver – Next business day by 3:00 p.m. or 4:30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or 12:00 p.m., respectively – Shipments to residential locations within the UPS Next Day Air Saver area are delivered by end of day – Not available to destinations where UPS Next Day Air is committed by end of day –O ptional Saturday Pickup available in most U.S. locations (refer to page 57 for more information) SAME DAY UPS Express Critical 1 DAY * Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments, visit ups.com or call 1-800-Pick-UPS. For UPS Express Critical details, visit upsexpresscritical.com. **For Saturday Delivery, each Express Envelope or package must bear a Saturday Delivery routing label. Refer to page 57 for more information. †Saturday Delivery may vary based on location. Refer to ups.com for more information. UPS offers a full portfolio of freight services. Refer to pages 131 to 157 for more information.

6 Domestic Guaranteed Services* Service Delivered By Destinations Other Information UPS 2nd Day Air A.M. – Delivery by 10:30 a.m. or 12:00 p.m. on the second business day to metropolitan commercial destinations – 4 8 contiguous states where UPS Next Day Air delivery is committed by 10:30 a.m. or 12:00 p.m., respectively – Not available to destinations where UPS Next Day Air delivery is committed by end of day – Not available to residential destinations –O ptional Saturday Pickup available (refer to page 57 for more information) – Saturday Delivery is not available UPS 2nd Day Air – End of second business day – All 50 states and Puerto Rico –O ptional Saturday Pickup available (refer to page 57 for more information) – Optional Saturday Delivery** available by end of day for shipments picked up on Thursday (except for holidays) to destinations where the weekday guaranteed delivery time for UPS Next Day Air is either 10:30 a.m. or 12:00 p.m.† (refer to page 57 for more information) – End of third business day – 48 contiguous states – Day-definite delivery within one to five business days – All 50 states and Puerto Rico 2 DAYS 3 DAYS UPS 3 Day Select WITHIN 5 DAYS UPS Ground * Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments, visit ups.com or call 1-800-Pick-UPS . **For Saturday Delivery, each Express Envelope or package must bear a Saturday Delivery routing label. Refer to page 57 for more information. †Saturday Delivery may vary based on location. Refer to ups.com for more information. Multiple-Package Shipments The contract-only offerings listed below are ideal for multiple-package shipments where a pallet is not required. Each package has its own shipping label and unique tracking number, and is backed by the UPS guarantee. For more information, visit ups.com or call 1-800-Pick-UPS. Offering Description UPS Hundredweight Service – Designed for shipments that may be classified as less-than-pallet load (LPL). – Available with UPS Next Day Air, UPS Next Day Air Saver , UPS 2nd Day Air A.M., UPS 2nd Day Air, UPS 3 Day Select and UPS Ground. – Day-definite delivery typically in one to five days, or time-definite delivery based on the UPS shipping service you choose. UPS Ground with Freight Pricing – Choose this option for non-palletized multiple-package shipments going to the same destination and get LTL-based rates on your UPS Ground package service. – Available in the 48 contiguous states. – Day-definite delivery typically in one to five days. An economical choice for multiple-package shipments weighing over 151 pounds. Dependable delivery with full visibility on each individual package.

Guaranteed Services   7 Choosing a Service Export Guaranteed Services* Service Delivered By Destinations Other Information – Specific delivery commitment, including expected delivery time and day, provided at time of booking – To nearly every country – P ickup and delivery available 24 hours a day, seven days a week, 365 days a year – F ull range of services, including surface, air, secure, hand-carry, white glove or chartered aircraft – Visit upsexpresscritical.com or call 1-800-714-8779 for more information –N ot available at locations of The UPS Store , UPS Alliance Locations (Office Depot and Staples ) or any UPS Authorized Shipping Outlet UPS Worldwide Express Plus – Delivery by 8:30 a.m. to Canada and 9:00 a.m. to all other destinations – Next business day to Canada – Two business days to Europe – Two or three business days to Asia – To more than 25 countries and territories, including major cities in Canada, Europe and Asia – Add 40.00 to the appropriate UPS Worldwide Express rate for each UPS Worldwide Express Plus shipment – Rates include door-to-door delivery with in-house customs clearance** UPS Worldwide Express – Delivery by 10:30 a.m. or 12:00 p.m. – Next business day to Canada and for documents to Mexico – Two business days to Europe and Latin America – Two or three business days to Asia – To more than 65 countries and territories – Rates include door-to-door delivery with in-house customs clearance** UPS Worldwide Saver – Delivery by end of day – Next business day to Canada and for documents to Mexico – Two business days to Europe and Latin America – Typically within two or three business days to Asia – To more than 215 countries and territories – Rates include door-to-door delivery with in-house customs clearance** – Delivery by end of day – Two business days to Canada – Three business days to Mexico – Three or four business days to Europe – Four or five business days to Asia and Latin America – To more than 70 countries and territories – Rates include door-to-door delivery with in-house customs clearance** – End-of-day delivery within two to six business days – To all Canadian provinces – Rates include door-to-door delivery** – Customs clearance is not included UPS will provide Customs Brokerage Services unless a different broker is specified Charges will be billed to the importer unless otherwise indicated by the shipper BEST AVAILABLE FLIGHT UPS Express Critical 1 TO 3 DAYS 2 TO 5 DAYS UPS Worldwide Expedited DAY-DEFINITE UPS Standard * Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments, visit ups.com or call 1-800-Pick-UPS . For UPS Express Critical details, visit upsexpresscritical.com. **Provided by UPS Supply Chain Solutions . UPS TradeAbility is a suite of information-based services providing harmonizer, landed cost and compliance tools. Visit ups.com/tradeability for more information.

8 Import Guaranteed Services* Service Delivered By Origins Other Information – Specific delivery commitment, including expected delivery time and day, provided at time of booking – From nearly every country –A vailable 24 hours a day, seven days a week, 365 days a year – F ull range of services, including surface, air, secure, hand-carry, white glove or chartered aircraft – Visit upsexpresscritical.com or call 1-800-714-8779 for more information UPS Worldwide Express Plus – Delivery by 8:00 a.m., 8:30 a.m. or 9:00 a.m. – Next business day from Canada – One or two business days from Asia, Europe and Latin America – F rom more than 185 countries and territories – Add 40.00 to the appropriate UPS Worldwide Express rate for each UPS Worldwide Express Plus shipment – Rates include door-to-door delivery with in-house customs clearance** UPS Worldwide Express NA1 – Delivery by 10:30 a.m. where UPS Worldwide Express is available – Overnight delivery to all 50 states and Puerto Rico from select European business centers – F rom select cities in Belgium, Germany, the Netherlands and the United Kingdom – Rates include door-to-door delivery with in-house customs clearance** – S ervice requires an early pickup at origin UPS Worldwide Express – Delivery by 10:30 a.m. or 12:00 p.m. – Next business day from Canada and Mexico – One or two business days from Asia, Europe and Latin America – F rom more than 185 countries and territories – Rates include door-to-door delivery with in-house customs clearance** UPS Worldwide Saver – Delivery by end of day – Next business day from Canada and Mexico – One or two business days from Asia, Europe and Latin America – F rom more than 185 countries and territories – Rates include door-to-door delivery with in-house customs clearance** – Delivery by end of day – Two business days from Canada – Two or three business days from Mexico – Four or five business days from Asia, Europe and Latin America – F rom more than 70 countries and territories – Rates include door-to-door delivery with in-house customs clearance** – E nd of third business day to the 48 contig uous states – From all Canadian provinces – Rates include door-to-door delivery with in-house customs clearance** – End-of-day delivery to the 48 contiguous states within two to six business days from Canada – End-of-day delivery to the 48 contiguous states within three to seven business days from Mexico – From all Canadian provinces and Mexico For Canada: – Rates include door-to-door delivery** – Customs clearance is not included UPS will provide Customs Brokerage Serv ices unless a different broker is specified Charges will be billed to the importer unless otherwise indicated by the shipper Refer to pages 120 to 124 for UPS Customs Brokerage Services and rates For Mexico: – Rates include door-to-door delivery with in-house customs clearance** BEST AVAILABLE FLIGHT UPS Express Critical 1 TO 2 DAYS 2 TO 5 DAYS UPS Worldwide Expedited WITHIN 3 DAYS FROM CANADA UPS 3 Day Select from Canada DAY-DEFINITE UPS Standard – From Canada – From Mexico * Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments, visit ups.com or call 1-800-Pick-UPS . For UPS Express Critical details, visit upsexpresscritical.com. **Provided by UPS Supply Chain Solutions . Note: 10:30 a.m. delivery locations are the same as UPS Next Day Air delivery commitment times in the U.S. Certain locations will require additional time in transit. For specific time in transit information, visit ups.com or call 1-800-Pick-UPS.

Service Restrictions   9 Choosing a Service Domestic, Export and Import Service Restrictions H A Z A R D O U S M AT E R I A L S A N D I N T E R N AT I O N A L DA N G E R O U S G O O D S UPS will accept domestic Air Dangerous Goods ship ments prepared under D.O.T. 49 C.F.R. or IATA regulation sets. The domestic Hazardous Materials and Inter national Dangerous Goods function ality is integrated into the current version of WorldShip . Contact the Hazardous Materials Support Center at 1-800-554-9964 for more information. Hazardous Materials, as defined and regulated under Title 49 of the Code of Federal Regulations (49 C.F.R.), and Dangerous Goods, as defined under the International Civil Aviation Organization (ICAO) and published in the Interna tional Air Transport Association (IATA) Dangerous Goods Regulations, are accepted for trans portation only as a contractual service domestically within and between all 50 states and Puerto Rico, and inter nationally within or between defined service areas. Setting Up Service for Hazardous Materials and Dangerous Goods To receive Hazardous Materials or Dangerous Goods service, including UPS Standard to Canada, the shipper must have a Scheduled Pickup account and agree to the provi sions set forth in the online UPS Dangerous Goods Agreement Checklist or an approved prior domestic or inter national agreement, or have these same provisions incor porated into their existing customized contract. Alaska, Hawaii, Puerto Rico and Catalina Island Effective January 2011 UPS no longer accepts hazardous materials, including Consumer Commodities, ORM-D, Limited Quantities and combustibles, via UPS Ground service to and from Alaska, Hawaii, Puerto Rico and Catalina Island. Many products that are not regulated or do not require shipping papers via UPS Ground are fully regulated when transported via aircraft. Hazardous Materials are accepted for transporta tion via UPS air to and from Alaska, Hawaii, Puerto Rico and Catalina Island only in passenger air craft quantities (some class 9 exceptions are listed in the UPS Chemical Table) and pre pared accord ing to the require ments set forth in either Title 49 of the Code of Federal Regulations (49 C.F.R.) or in the International Air Transport Association regulations (IATA) and the UPS Guide for Shipping Ground and Air Hazardous Materials at ups.com/hazmat. UPS 3 Day Select When preparing Hazardous Materials packages for UPS 3 Day Select, pack ages must be prepared in accord ance with the applicable air regulations. Many products that are not regulated or do not require shipping papers via UPS Ground are fully regulated when transported via aircraft. Hazardous Materials are accepted for transporta tion in UPS 3 Day Select only in passenger aircraft quantities (some class 9 excep tions are listed in the UPS Chemical Table) prepared according to the requirements set forth in either Title 49 of the Code of Federal Regu la tions (49 C.F.R.) or in the Inter national Air Transport Association regulations (IATA) and the UPS Guide for Shipping Ground and Air Hazardous Materials, available at ups.com/hazmat. Other Regulated Materials (ORM-D)/ Limited Quantities (Ltd Qty) Other Regulated Materials (ORM-D) and Limited Quantity (Ltd Qty) ship ments prepared under HM-215K are accepted for transporta tion without a contract within the 48 contiguous states when properly packaged, marked and shi

UPS Capital upscapital.com 1-800-637-0620 UPS Express Critical upsexpresscritical.com 1-800-714-8779 UPS Freight - LTL and Truckload ltl.upsfreight.com 1-800-333-7400 (LTL) 1-888-682-4652 (TL) UPS Mail Innovations upsmailinnovations.com 1-800-500-2224 UPS Supply Chain Solutions ups-scs.com 1-800-742-5727 UPS Trade Direct ups-scs.com .