Salle 104 Salle De Conférence 007 Salle 107
Salle 104 Salle de conférence 007 Salle 107 8h30 Accueil/Welcome 9H-10h 10h10 -11h30 (4 presentations) Servitization and collaborative economy/ Servitisation et économie collaborative Chair : Daisy Bertrand A typology of collaborative platform bypassers Daisy Bertrand, Stéphanie Nguyen University of Aix Marseille Sylvie Llosa University of Aix Marseille, IAE Everything as-a-Service: conceptualization and application in manufacturing (virtual) Federico Adrodegari, Laura Scalvini, Nicola Saccani University of Brescia, Italy From the Servicization of the mobility offer to mobility as a service : a strategic reading Catherine Lande Introduction / Welcome Markus Scheuer RESER: President Corinne Blanquart : VP. G.Eiffel University Alain Debenedetti : Institut de Recherche en Gestion Marie-Christine Monnoyer : Reser/ Elgar encyclopedia presentation Service innovation retrospective and prospective approaches/ Innovation de services : approches rétrospectives et prospectives Chair : Estibaliz Hernandez Innovation in the public sector, governance, and coproduction: a systematic review from literature Julia Viezzer Baretta, Micheline Gaia Hoffmann, Josivania Silva Farias, University of Brasilia, Brazil Luciana Oliveira Militão University of Lille, France Open Innovation implementation in Finnish service organisations (virtual) Ruusa Ligthart, Mohamed Zaki University of Cambridge What is known about the multiple actors in the co-production of public services? A systematic review Luciana Oliveira Militão University of Lille, France Which statistical apparatus for a service society ? / Quel appareil statistique pour une société de services Chair : Lars Fuglsang The development of the European Statistical System for Services: A User’s perspective Peter M. Smith University of Louvain, Belgium Multi-criteria analysis for the identification of requirements towards shared e-fleets for communal services Saskia Seidel, Verena Ehrler Gustave Eiffel University The conceptual evolution of technological innovation metrics in services in public services Leonel Corona- Treviño UNAM, University of Mexico
University Gustave Eiffel, France Marianne Abramovici University Gustave Eiffel, France Gérard Hernja, France Chercheur Sciences de l’Education, Thuillieres, France Farias Sectorial impacts of digitalization/ Impacts sectoriels de la numérisation Efficiency measurement on teaching hospitals: an integrative review Juliana Pascualote Lemos de Almeida, Brazilian Hospital Services Company Marina Figueiredo Moreira, Paulo Henrique de Souza Bermejo University of Brasília David Nadler Prata Federal University of Tocantins Le projet FUTURE/ New experience design approach (FUTURE) New statistical approach/ Nouvelle approche statistique Chair : Ada Scupola Chair: Céline Merlin-Brogniart Chair: Markus Scheuer Artificial Intelligence in the claim handling processes in the Danish insurance industry: drivers and experienced value Ada Scupola Roskilde University, Denmark Victor Holck Abildgaard Risk underwriter, Denmark Magnus Zwicky Riddersholm Customer Success Manager & Analyst, Denmark Federica Auletta Consultant Deloitte Denmark Could Eco-cities enable new ways of living together? Rola Hussant-Zebian, Catherine Maman University Gustave Eiffel, France What Factors Help Universities to Attract Private R&D Funding? (virtual) Veronika Belousova, Nikolay Chichkanov, Mikhail Gershman HSE University – Russia Making citizen participation in urban projects effective? The contribution of experience design Abramovici Marianne University Gustave Eiffel, France Mercier Sylvie University Gustave Eiffel, France Towards modeling of collaborative industrial services Daniel Hefft University of Birmingham England Jonas Eichholz, Nick GroBe University of Dortmund Germany Third places for healthcare, creating public value Ingrid Fasshauer University Gustave Eiffel, France 11h45-13h05 (4 presentations) Josivania Silva University of Brasilia, Brazil Designing Customer Experience Value by Digital Service Twins The difference-in-differences technique (DID) applied to the assessment of public health programmes for the prevention of breast cancer.
Disruptive potentials of digitalization on business models Drivers, challenges and opportunities for small and medium- sized enterprises in the service sector in rural areas Christophe Said, Matthias Vogel, Giuseppe Strina University of Siegen, Germany Examining Tourism Experience through eye-tracking and GSR Instrument Sabrina Rolsted Aalborg University, Denmark Sissel Quistgaard Pagh Design thinker, Workshop facilitator, project manager, Denmark 14H00-15H20 (4 présentations) Blockchain adoption for value cocreation in service ecosystems Ylenia Cavacece University of Cassino and Southern Lazio Italy Sara Ebraico, Tiziana Russo-Spena, Cristina Mele University of Naples Federico II, Italia Service innovation and practice theory / Théorie et pratique de l’innovation de service Chair : Lars Fuglsang Service innovation as contested practice Lars Fuglsang University of Roskilde, Danmark Christian van Husen, Daniela Fehrenbach , Ron Metzger Furtwangen University, Germany Brand Marketing and Services Development (virtual) Markus Holzweber, Andre Haller, Marc Brida FH Kufstein, University of Applied science, Austria José Aureliano Martín Segura, University of Granada, Spain César Pérez López Institute for Fiscal Studies, Spain Modelling the dynamics of the service sector in the context of the covid 19 pandemic based on autoregressive conditional heteroskedasticity (ARCH) models : evidence from Mexico Antonio Ruiz-Porras Juan Carlos Zagaceta-Garcia University of Guadalajara, Mexico To learn from others/ retours sur experiences To think smart cities/ Penser la ville intelligente (FUTURE) Chair: Pedro Costa Chair : Estibaliz Hernandez Services in ancient Greek and Roman cities: current perspectives Jan Bröchner Chalmers University of Technology, Sweden Real-world applications of Artificial Intelligence – Social consequences and strategies towards inclusive regulatory frameworks and technology applications in cities
Collaboration for heritage innovation through the lens of Public-Private Innovation Networks in Services Alessandra Marasco, (virtual) National Research Council of Italy -Institute of Heritage Science, Napoli, Italy Immacolata Vellecco Institute for Research on Innovation and Services for Development,Napoli, Italy Transforming the value configuration of the insurance sector (virtual) Iván Sosa, Camilo Jose Cela University, Spain Óscar Montes Pineda University of Alcalá, Spain The new university: Why do universities need digital service marketing? (virtual) Markus Holzweber FH Kufstein, University of Applied science, Austria - 15H35-16H55 (4 présentations) Functional economy/ Economie fonctionnelle Chair: Marie-Christine Monnoyer Educating towards more inclusive society. A case of an integration of service innovation research project and master’s studies in Finland Päivi Tossavainen, Anna Salmi University of Oulu, Finland The urban services challenge through the lens of cinema and audio-visual sector: the Portuguese case Pedro Costa, Rodrigo Almeida, Elisabete Tomaz, Ricardo V. Lopes University Institute of Lisbon, Portugal Unemployment forecast using time series. Analysis of the effects of covid 19 José Aureliano Martín Segura University of Granada, Spain César Pérez López Institute for Fiscal Studies, Spain Managerial consequences of work organisation transformation/ Conséquences managériales des transformations de l’organisation du travail Chair : Ida Gremyr Philipp Riegebauer Hochschule Düsseldorf (virtual) The drivers and dynamism of Smart Cities -Best Practices implementing innovative technologies for sustainable building life-cycles Bianca Weber-Lewerenz (virtual) RWTH Aachen University, Aachen, Germany Changes in Social Protection and Territorial Issues: New Cooperations and Services Innovations in the Health and Social Sectors in France. Christian Bourret, Jessica Gheller , University Gustave Eiffel, France Sylvie Parrini-Alemanno CNAM de Paris, FranceDesigning future Designing future vision of augmented workstyles: project reflection Kentaro Watanabe , Bach Q. Ho, Yusuke Kishita, Maiko Kobayakawa, Mai Otsuk University of Tokyo, Japan The challenges of sustainable logistics/ Les défis de la logistique soutenable Chair : Tiziana Russo Spena
Craft companies – enhancing innovation development by “facilitating” craft innovation networks Frederik Grunewald, Philipp Julian Ruf, Giuseppe Strina University of Siegen, Germany Companies' trajectories towards the Functional Service Economy. The case of the Hauts de France region (HDF) Céline Merlin-Brogniart University of Lille, France Blandine Laperche, Benitha Mabaya Mujinga Littoral Côte D'Opale University The "service" contribution to the Functional Service Economy: beyond business models Céline Merlin-Brogniart University of Lille, France Co-Creation Value Indicators Required in a Service-Oriented Society Keiko Toya (virtual) Meiji University of Japan 17H00-18H00 (3 présentations) Thinking about sustainability/ Penser la soutenabilité Chair: Ida Gremyr Contemporary service management: Professional front personnel and AI as the united service provider Jon Sundbo University of Roskilde Danmark Applying systematic literature review on blockchain technology in sustainable supply chain Feresteh Abbasabadi, Tiziana Russo Spena University of Naples Federico II, Italy Leadership as a service – exploring how leadership value- creation is challenged by remote work Ida Gremyr, Andreas Wallo, Jason Martin, Mattias Elg University of Technology, Sweden Main specificities structuring the emerging field of B2B services marketing : A review Valérie Matthieu University of Aix Marseille IAE, France Ambidextrous Leadership as a service: less hierarchy more co-creation Ralf Kopp University of Dortmund, Germany Bernd Dworschak Fraunhofer IAO, Stuttgart, Germany Digital Leadership in Service SMEs Christophe Said, Philipp Köhn, Giuseppe Strina University of Siegen, Germany Digital platforms: what impact?/Plateformes digitales : Quels impacts ? Chair: Pedro Costa How do altered consumer expectations of logistics service quality and behaviour due to Covid-19 affect retail supply chains? Bernd Philipp Ecole Supérieure du Commerce Extérieur Paris, France Dan-Cristian Dabija Babeș-Bolyai University, Romania David B. Grant Hanken Schools of Economics, Finland Capacity Factors for Innovation in Public Services in the Logistics Area Breiner Araujo Queiroz Msc, Marina Moreira Figueiredo University of Brasilia, Brazil Understanding the consequences of digitalisation: the bibliometric approach/ Comprendre les conséquences de la numérisation : l’approche bibliométrique
Chair : Kirsi Hyytinen Servitization as a facilitator of sustainability Metka Stare, Andreja Jaklič, Iris Koleša University of Ljubljana, Slovenia Service research and sustainability: a literature review Marco Tregua, Tiziana Russo Spena, Cristina Mele, Sara Ebraico University of Naples Federico II, Italy How can multiple actors overcome the barrier to lack of knowledge for the coproduction of photovoltaic energy? Luciana Oliveira Militão, University of Lille, France Elainy Cristina da Silva Coelho, Josivania Silva Farias University of Brasília (UnB) Digital platforms: The chance to preserve the German craft sector? Katharina Fiebig, Tobias Schmallenbach, Giuseppe Strina, Christophe Said University of Siegen, Germany Hurdles and opportunities of B2B platforms for services Daniel Hefft University of Birmingham England Jonas Eichholz, Nick GroBe University of Dortmund Germany Central bank communication and service science: adapting the digital servuction model to central banks Silvana Prodan Babeş-Bolyai University, Romania Dan Cristian Dabija Babeş-Bolyai University, Romania Service and social robots: A Bibliometric Review (virtual) Irene Di Bernardo, Maria-luisa Marzullo, Cristina Mele University of Naples Federico II, Italy Repositioning the libraries in the core of public services. Literature review for baseline definition and mapping. Tiina Tuominen, Kirsi Hyytinen VTT Technical research Center, Finland Paul Windrum University of Nottingham, England Adoption and Use of Telemedicine: a Systematic Literature Review and Research Agenda Proposal Bento Alves da Costa Filho, Mateus de Sousa Martins, Josivania Silva Farias, University of Brasilia, Brazil
Third places for healthcare, creating public value Ingrid Fasshauer University Gustave Eiffel, France Josivania Silva Farias University of Brasilia, Brazil Efficiency measurement on teaching hospitals: an integrative review Juliana Pascualote Lemos de Almeida, Brazilian Hospital Services Company
Salle Green Hills, De La Salle University, De La Salle- College of Saint Benilde, De La Salle Santiago Zobel School, De La Salle University-Dasmariñas, De La Salle Health Sciences Institute, De La Salle Canlubang, and De La Salle Lipa; 3 schools in Visayas, University of St. La Salle, St. Joseph School-La Salle, and De La Salle Andres Soriano .
La Salle – College of St. Benilde, De La Salle Lipa, De La Salle - Antipolo, De La Salle Araneta University, La Salle Greenhills, De La Salle Santiago Zobel School-Alabang and De La Salle University - Dasmariñas. 2 News Briefs Library Wisdom “A circulating library in a town is as an
DLSU-Manila, DLS-College of St. Benilde, De La Salle-Lipa, De La Salle-Araneta University, DLSU-Dasmariñas, University of St. La Salle Integrated School, University of St. La Salle, De La Salle Santiago Zobel School, and La Salle Green Hills. Lasallian Debcon is supported by De La Salle Philippines, Business Mirror, and Business World.
104.8.4 Case 104.8.5 Payments 104.8.6 Reports 104.8.7 Correspondence 104.8.8 Administration 104.9 VIEWING PAGES 104.10 BROADCAST MESSAGES 104.11 OFFICE INFORMATION 104.12 DATA CORRUPTION . PELICAN CCW is displayed in Internet Explorer, a Web browser. When using PELICAN CCW, the most important navigational tools in Internet Explorer .
De La Salle Lipa Batangas De La Salle University Manila De La Salle-College of Saint Benilde Manila De La Salle Santiago Zobel School Muntinlupa . De La Salle John Bosco College Surigao del Sur. 22 23 When Benilde moved to its own campus on the other side of Taft Avenue in 1989,
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La Salle College High School, a Catholic, independent, college preparatory school for young men of varied backgrounds, is conducted in the tradition of St. John Baptist de La Salle. Through a broad and balanced, human and Christian education, La Salle College High School guides each student in the development of his
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