CMMI-ITIL For European SEPG.ppt [Kompatibilitätsmodus] - Wibas GmbH
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wibas Team CMMI-ITIL ITIL integrated into CMMI IT M a t u r i t y Services
1 CMMI-ITIL – Management g Summary y Distribution of material limited to attendees -2- Copyright 2007 wibas IT Maturity Services GmbH
C CMMICMMI -ITIL is a reference f model to improve IT Operations O For z IT-Organizations which must improve their costs, service quality, response times, and predictability, CMMI-ITIL offers z A set of proven best practices to measurably improve effectiveness and efficiency of an IT Operations Organization Distribution of material limited to attendees -3- Copyright 2007 wibas IT Maturity Services GmbH
C CMMICMMI -ITIL is the integration off ITIL into C CMMI CMMI-ITIL (CMMI for IT Operations) integrates the world‘s most used defacto-standards CMMI and ITIL in a common structure. CMMI-ITIL is permissioned by p y the SEI and the OGC. CMMI-ITIL Distribution of material limited to attendees -4- Copyright 2007 wibas IT Maturity Services GmbH
CMMI for IT Operations and CMMI for Development support the complete IT product lifecycle CMMI DEV CMMI-DEV CMMI-ITIL Distribution of material limited to attendees -5- Copyright 2007 wibas IT Maturity Services GmbH
With the integration of CMMI and ITIL an urgent market need is fulfilled z CMMI-ITIL integrates CMMI and ITIL z CMMI-ITIL preserves investments of companies that currently use ITIL and CMMI z CMMI-ITIL makes it possible to seamlessly use CMMI and ITIL best practices together z CMMI-ITIL provides a common process improvement framework, language and approach upon with IT Operations and IT Development can improve together z CMMI-ITIL CMMI ITIL shows interfaces between IT Operations and IT Development and supports a better common understanding. z CMMI-ITIL enables SCAMPI appraisals. z CMMI-ITIL is independent from any specific tools or vendors Distribution of material limited to attendees -6- Copyright 2007 wibas IT Maturity Services GmbH
2 CMMI-ITIL – Extended Management g Summary y Distribution of material limited to attendees -7- Copyright 2007 wibas IT Maturity Services GmbH
C CMMICMMI -ITIL is permissioned by the SEI S and the OGC Model Body y Local Support Europe Distribution of material limited to attendees -8- Copyright 2007 wibas IT Maturity Services GmbH
The CMMI 1.2 architecture makes it possible to integrate ITIL as part off the C CMMI ffamily – now ITIL can be used seamlessly with the other CMMI models CMMI-ITIL CMMI-DEV other CMMIs Common Structure C Common G Glossary Terms Common Process Areas and Model Elements Distribution of material limited to attendees -9- Copyright 2007 wibas IT Maturity Services GmbH
ITIL content was integrated into the CMMI structure, structure and CMMI--ITIL is ITIL organized and published as a CMMI book CMMI ITIL CMMI corresponds d tto ITIL book corresponds to ITIL process Goals and practices were missing in ITIL. y are new in CMMIThey ITIL. CMMI Ziel ITIL goal CMMI Praktik CMMI Praktik CMMI Praktik ITIL practice CMMI CMMI ProzessCMMI ProzessITIL details Prozessdetails Process details Details Distribution of material limited to attendees corresponds to corresponds to corresponds to - 10 - CMMI category CMMI process area CMMI Ziel CMMI goal CMMI Praktik CMMI Praktik CMMI Praktik CMMI practice CMMI CMMI ProzessCMMI ProzessCMMI details Prozessdetails Proces details Details Copyright 2007 wibas IT Maturity Services GmbH
While the solution may look simple, simple the integration of ITIL into CMMI is based on a thorough metamodel mapping CMMI ITIL Distribution of material limited to attendees - 11 - Copyright 2007 wibas IT Maturity Services GmbH
CMMI--ITIL integrates 100% of the relevant content of the ITIL CMMI books Service Support and Service Delivery CMMIITIL Service Support CMMIITIL Service Delivery Distribution of material limited to attendees CMMIDEV Application Management - 12 - Copyright 2007 wibas IT Maturity Services GmbH
CMMI-ITIL merges ITIL process areas with the core process CMMIareas off C CMMI to create a complete improvement model ffor IT Operations Project Management Process Areas from CMMI core Process Management Process Areas from CMMI core Service Support Process Areas from ITIL Service Delivery Process Areas from ITIL Generic Practices Process Areas from CMMI core Distribution of material limited to attendees - 13 - Some Support Process Areas from CMMI core Copyright 2007 wibas IT Maturity Services GmbH
2 CMMI-ITIL and other Service Models Distribution of material limited to attendees - 14 - Copyright 2007 wibas IT Maturity Services GmbH
CMMI--ITIL is 100% ITIL and specific to IT Operations; CMMI CMMI for Services addresses all kinds of services CMMI-ITIL is very different from the CMMI for Services (CMMI-SVC): z CMMI-ITIL is an integration of the existing and widely used ITIL into the CMMI family ITIL text was not changed family. changed. Investments in ITIL-based ITIL based improvements are preserved. z CMMI-SRV is a totally new reference model (new text, new practices). z CMMI-ITIL is specific to IT Operations. z CMMI-SRV more general and addresses all kinds of services. z CMMI-ITIL CMMI ITIL describes Service Delivery in detail detail. Service Delivery is a category with several process areas. z Service Delivery is only one process area in CMMI-SRV. z CMMI-ITIL is available. z CMMI-SRV is currently not finished. Distribution of material limited to attendees - 15 - Copyright 2007 wibas IT Maturity Services GmbH
CMMI--ITIL is ITIL and part of the CMMI family; CMMI IT--Service CMM is neither CMMI nor ITIL IT CMMI-ITIL is very different from the IT Service CMM: z CMMI-ITIL is a model of the CMMI family z IT Service CMM is an “old” CMM z CMMI-ITIL is an integration of the existing and widely used ITIL into the CMMI y family z IT Service CMM is a different reference model (different text, different practices than ITIL) Distribution of material limited to attendees - 16 - Copyright 2007 wibas IT Maturity Services GmbH
3 Frequently q y Asked Questions Distribution of material limited to attendees - 17 - Copyright 2007 wibas IT Maturity Services GmbH
Question: Which market penetration will CMMI CMMI--ITIL have? Answer: The market penetration of ITIL. CMMI-ITIL is ITIL – integrated in the CMMI structure A decision for CMMI-ITIL is a decision for ITIL – including the strengths of CMMI. CMMI Distribution of material limited to attendees - 18 - Copyright 2007 wibas IT Maturity Services GmbH
Question: If I use ITIL, why sould I use CMMICMMI-ITIL? Answer: to integrate with CMMI C and use C CMMI‘s best practices in an IT Operations environment CMMI-ITIL provides Best Practices for topics not covered by ITIL, but still necessary for IT Operations: QA, metrics, quantitative management CMMI ITIL provides a structured and proven way for process improvement CMMI-ITIL CMMI-ITIL integrates ITIL in a family of best practices CMMI-ITIL enables objective evaluations and appraisals based on ITIL Distribution of material limited to attendees - 19 - Copyright 2007 wibas IT Maturity Services GmbH
Question: How will ITIL v3 change CMMI CMMI--ITIL? Answer: ITIL v3 updates will be integrated into CMMICMMI-ITIL v3 ITIL v3 will be integrated into CMMI-ITIL based on the same mechanism as ITIL v2 z All CMMI-ITIL CMMI ITIL texts have a reference to ITIL source (traceability) z ITIL v3 changes will be incorporated into CMMI-ITIL v3 based on this traceability and the metamodel mapping technique The Service Delivery y and Service Support pp ITIL Processes incorporated p into CMMI-ITIL have not changed much in ITIL v3 Distribution of material limited to attendees - 20 - Copyright 2007 wibas IT Maturity Services GmbH
Question: How is CMMICMMI-ITIL made available? Answer: CMMIC CMMI -ITIL v1.0 is available from f wibas – CMMI C CMMI-ITIL v1.1. will be licensed The current version CMMI-ITIL v 1.0 has been developed by wibas in cooperation with the Technical y of Darmstadt University During the CMMI-ITIL v1.0 trial period the model is only available through wibas; we provide z Trainings z SCAMPI Appraisals z Performance Improvement Services A cooperation model is currently under discussion with the SEI S and the itSMF S Results of the CMMI-ITIL v1.0 trial will go into an CMMI ITIL v1.1 CMMI-ITIL v1 1 update; CMMI-ITIL CMMI ITIL v1.1 v1 1 will be available as PDF to everyone; CMMI-ITIL trainings will be licensed Distribution of material limited to attendees - 21 - Copyright 2007 wibas IT Maturity Services GmbH
Question: How secure are investments in CMMICMMI-ITIL? Answer: As secure as any investment in ITIL CMMI-ITIL is still ITIL – you just get more CMMI-ITIL is supported by itSMF and receives high interest from the SEI – support structures with both organizations are under discussion CMMI-ITIL v1.1 will become public domain, will be licensed to other companies and will be supported by them (same as with CMMI-DEV) companies, CMMI DEV) Distribution of material limited to attendees - 22 - Copyright 2007 wibas IT Maturity Services GmbH
4 CMMI-ITIL Products and Services Distribution of material limited to attendees - 23 - Copyright 2007 wibas IT Maturity Services GmbH
wibas offers ff three trainings for f CMMICMMI C -ITIL SEI Introduction I t d ti to t CMMI and to CMMI-ITIL CMMI-ITIL CMMI ITIL Upgrade from CMMI SEI Introduction I t d ti to t CMMI Upgrade from ITIL z5 5-day day training z3 3-day day training z3 3-day day training z Audience: Everyone new to CMMI and ITIL z Audience: Everyone with experience in CMMI and no knowledge in ITIL z Audience: Everyone with experience in ITIL and no knowledge in CMMI z CMMI Structure, all ITIL process areas, recap of CMMI process areas z CMMI Structure, all CMMI process areas, recap of ITIL processes z Ends with ITIL examination „Foundation Certificate in IT Service Management” according to EXIN z SEI Certificate z CMMI Structure, all CMMIDEV and CMMI-ITIL process areas z ITIL examination „Foundation Certificate in IT Service Management” according to EXIN z SEI Certificate Distribution of material limited to attendees - 24 - Copyright 2007 wibas IT Maturity Services GmbH
wibas also offers ff an introduction workshop Workshop W k h CMMI-ITIL Compact z1 1-2 2 day workshop z Audience: Everyone who wants to get an overview of CMMI-DEV CMMI DEV and CMMI-ITIL z Overview of CMMI-ITIL structure t t and d process areas z Topics are selected according to participants needs Distribution of material limited to attendees - 25 - Copyright 2007 wibas IT Maturity Services GmbH
wibas offers ff (SC (SCAMPI)) Appraisals for f CMMICMMI C -ITIL SCAMPI A/B/C Appraisals are already possible for CMMI-ITIL (incl. Registration with SEI – but currently no publication of results on SEI Webseite) Distribution of material limited to attendees - 26 - Copyright 2007 wibas IT Maturity Services GmbH
wibas offers consulting services for CMMI CMMI--ITIL based performance improvement z Initiation of CMMI-ITIL based performance improvement projects z Support by ITIL and CMMI experienced professionals for CMMI-ITIL based solutions z Support for establishing a QA for IT Operations Distribution of material limited to attendees - 27 - Copyright 2007 wibas IT Maturity Services GmbH
The CMMI CMMI--ITIL poster is available to everyone on our website Distribution of material limited to attendees - 28 - Copyright 2007 wibas IT Maturity Services GmbH
The CMMIC CMMI -ITIL v1.0 Browser is available to our customers CITIL CITIL Browser CITIL Glossary CITIL Browser bestellen Distribution of material limited to attendees - 29 - Copyright 2007 wibas IT Maturity Services GmbH
The CMMIC CMMI -ITIL v1.0 PDF is available to our customers Distribution of material limited to attendees - 30 - Copyright 2007 wibas IT Maturity Services GmbH
5 CMMI-ITIL in Detail Distribution of material limited to attendees - 31 - Copyright 2007 wibas IT Maturity Services GmbH
CMMI--ITIL has the same structure as „CMMI CMMI CMMI for Development“ Maturity Level Process Area 1 Process Area 2 Specific Goal Process Area 3 Generic Goal Capability Level Specific Practice Distribution of material limited to attendees Generic Practice - 32 - Copyright 2007 wibas IT Maturity Services GmbH
The CMMI CMMI--ITIL process areas have the content of ITIL and the structure of CMMI process areas Process Area (PA) Purpose Statement Related Process Areas Introductory Notes Specific Goals (SG) Generic Goals (GG) Specific Practices (SP) Typical Work Products Generic Practices (GP) Subpractices S Subpractices Legend Required Expected Distribution of material limited to attendees Generic Practice Elaborations Informative - 33 - Copyright 2007 wibas IT Maturity Services GmbH
CMMI--ITIL process areas are structured according to CMMI, CMMI CMMI but they are based on ITIL text ITIL in the structure of CMMI 1.2: Every text has traceability to its source: ITIL-Book „Service Delivery“, Chapter 6.1.2 Distribution of material limited to attendees - 34 - Copyright 2007 wibas IT Maturity Services GmbH
The process areas Configuration Management of CMMI and ITIL were merged within the practices using additions Addition with ITIL-Text Distribution of material limited to attendees - 35 - Copyright 2007 wibas IT Maturity Services GmbH
The glossaries of CMMI and ITIL were merged Distribution of material limited to attendees - 36 - Copyright 2007 wibas IT Maturity Services GmbH
A bidirectional traceability from ITIL to CMMI (table) and from CMMICMMI-ITIL to ITIL (references) is provided Link CMMI-ITIL to ITIL Distribution of material limited to attendees Link ITIL to CMMI-ITIL - 37 - Copyright 2007 wibas IT Maturity Services GmbH
CMMI-ITIL has 4 categories: Project Management, Service CMMIS Support, Service S Delivery and Process Management Category Process Management Project Management Service Delivery Service Support Distribution of material limited to attendees Process Areas Organizational Process Focus Organizational Process Definition IPPD Organizational Training Organizational Process Performance Organizational O ga at o a Innovation o at o and a d Deployment ep oy e t Requirements Management Project Planning Project Monitoring and Control Supplier Agreement Management Integrated Project Management IPPD Risk Management Quantitative Project Management S Service i Level L l Management M t Financial Management Capacity Management IT Service Continuity Management Availability Management Incident Management including Service Desk Problem Management g Management g Change Release Management Configuration Management Process and Product Quality Assurance Measurement and Analysis D i i Analysis Decision A l i and d Resolution R l ti Causal Analysis and Resolution - 38 - Copyright 2007 wibas IT Maturity Services GmbH
REQM is now included in the project management category REQM Requirements Project j Management, Service Support and Service Delivery process areas Not in CMMI core,, but still used in CMMI-ITIL Distribution of material limited to attendees - 39 - Copyright 2007 wibas IT Maturity Services GmbH
The Advanced Project Management Process Areas are unchanged from CMMICMMI-DEV Service Delivery and Service Support process areas Distribution of material limited to attendees - 40 - Copyright 2007 wibas IT Maturity Services GmbH
The Basic Process Management process areas are unchanged to CMMICMMI-DEV Project Management, Management Service Support and Service Delivery process areas Distribution of material limited to attendees - 41 - Copyright 2007 wibas IT Maturity Services GmbH
The Advanced Process Management process areas are unchanged to CMMICMMI-DEV (1/2) Project oject Management, a age e t, Service Support and Service Delivery process areas Distribution of material limited to attendees - 42 - Copyright 2007 wibas IT Maturity Services GmbH
The Core Support Process Areas are the same as in CMMI CMMI-DEV and belong to the Service Support category PPQA CAR Defects and other problems Formal evaluations Quality and noncompliance issues Process improvement proposals Measurements and analyses Selected issues DAR Distribution of material limited to attendees Processes and work products, products and standards, and procedures Information needs MA - 43 - Copyright 2007 wibas IT Maturity Services GmbH
The IT Oprations Service Support Process Areas were taken from the ITIL Service Support Book User IM (Customer) Solution or Work Around PM CHM RM PI (Engineering, CMMI-DEV) CM Distribution of material limited to attendees - 44 - Copyright 2007 wibas IT Maturity Services GmbH
The Service Delivery Process Areas were taken from the ITIL Service Delivery Book ITSCM CAM SLM Customer FM Distribution of material limited to attendees AM - 45 - Copyright 2007 wibas IT Maturity Services GmbH
The Specific Goals and Specific Practices of the new CMMI--ITIL Process Areas – AM & CAM CMMI Availability Management Capacity Management SG 1 Manage Availability SG 1 Manage Capacity SP 1 1.1 1D Determine t i A Availability il bilit Requirements SP 1.1 1 1 Establish E t bli h C Capacity it Pl Plan SP 1.2 Monitor Utilization SP 1.2 Establish Availabilityy Plan SP 1 1.3 3A Analyse l Utili Utilization ti Trends T d SP 1.3 Monitor Availability SP 1.4 Tune and implement Systems and Services SP 1.4 Design for Availability and Recovery SP 1.5 Store Capacity Management Data SP 1.5 Tune Systems and Services SP 1.6 Manage Demand SP 1.7 Size Applications Distribution of material limited to attendees - 46 - Copyright 2007 wibas IT Maturity Services GmbH
The Specific Goals and Specific Practices of the new CMMI--ITIL Process Areas – CHM & CM CMMI Change Management Configuration Management SG 1 Manage Requests for Change SG 1 Establish Baselines SP 1 1.1 1L Log and d Filt Filter Ch Changes SP 1.1 1 1 Identify Id tif Configuration C fi ti Items It SP 1.2 Assess Impact and Resources SP 1.2 Establish a Configuration Management g System y SP 1.3 1 3 All Allocate t Priorities P i iti and dC Categories t i SP 1.3 Create or Release Baselines SP 1.4 Authorize Changes SG 2 Track and Control Changes SG 2 Manage Approved Changes SP 2.1 Track Change Requests SP 2.1 Schedule Changes SP 2.2 Control Configuration Items SP 2.2 2 2 Build, Build Test and Implement Changes SG 3 Establish Integrity SP 3.1 Establish Configuration M Management t Records R d SP 2.3 Review Changes SP 3.2 Perform Configuration Audits Distribution of material limited to attendees - 47 - Copyright 2007 wibas IT Maturity Services GmbH
The Specific Goals and Specific Practices of the new CMMI--ITIL Process Areas – FM & IM CMMI Financial Management I id Incident Management M SG 1 Manage Budgets SG 1 Provide Single Point of Contact SP 1.1 1 1 Estimate E ti t Cost C t off Budget B d t Items It SP 1.1 1 1 Establish Service Desk Requirements SP 1.2 Monitor Budgets SP 1.2 Establish Service Desk Procedures SG 2 Account A t for f Money M Spent S t SP 2.1 Establish Cost Model SP 1.3 Establish Service Desk Environment SP 2.2 2 2 Perform Cost Analysis SG 2 Manage Incidents SP 2.3 Appraise Investments SP 2.1 Detect and Record Incidents SG 3 Charge for Services SP 2.2 Classify Incidents and Provide Initial support SP 3.1 Establish Charging Model SP 2.3 Investigate and Diagnose Incidents SP 3.2 Establish Pricing SP 2.4 2 4 Resolve Incidents and Take Recovery Actions SP 3.3 Invoice Services SP 2.5 Track and Monitor Incidents to Closure Distribution of material limited to attendees - 48 - Copyright 2007 wibas IT Maturity Services GmbH
The Specific Goals and Specific Practices of the new CMMI--ITIL Process Areas – ITSCM & PM CMMI IT Service Continuity Management Problem Management SG 1 Identify Requirements and Define Strategy SG 1 Control Problems SP 1.1 1 1 Analyze Business Impacts SP 1.1 1 1 Identify and Record Problems SP 1.2 Assess Risks SP 1.2 Classify Problems SP 1.3 Define Business Continuity Strategy SP 1.3 Investigate and Diagnose Problems SG 2 Establish Business Continuity Management SG 2 Control Errors SP 2.1 Plan Organisation and Implementation SP 2.1 Identify and Record Error SP 2.2 Develop Recovery Procedures and Plans SP 2.2 Assess Error and Initiate Error Resolution SP 2.3 Implement Risk Reduction Measures SP 2.3 Track and Monitor Error and Associated Problems to Closure SP 2.4 Test Business Continuity SG 3 Proactively Manage Problems SG 3 Ensure Business Continuity SP 3.1 Ensure Operability of Business Continuity SP 3.1 Analyze Trends SP 3.2 32T Targett P Preventive ti A Actions ti SP 3.2 Generate Awareness SP 3.3 Provide Informations Distribution of material limited to attendees - 49 - Copyright 2007 wibas IT Maturity Services GmbH
The Specific Goals and Specific Practices of the new CMMI--ITIL Process Areas – RM & SLM CMMI Release Management Service Level Management SG 1 Develop and Implement Releases SG 1 Establish Agreements SP 1.1 1 1 Pl Plan R Releases l SP 1.1 1 1 Establish E t bli h S Service i C Catalog t l SP 1.2 Design, Build and Configure Releases SP 1.2 Establish SLAs, OLAs and UCs SG 2 Manage M Agreements A t SP 1.3 Accept Releases SP 2.1 Establish Monitoring Capabilities SP 1.4 Plan Rollout SP 1.5 Communicate, Prepare and Train SP 2.2 2 2 Define Reporting and Review Procedures SP 1.6 Distribute and Install Releases SP 2.3 Perform Service Reviews SP 2.4 Perform Service Improvement Program Distribution of material limited to attendees - 50 - Copyright 2007 wibas IT Maturity Services GmbH
The 5 Maturity Levels were defined f specifically f ffor CMMICMMI C -ITIL Distribution of material limited to attendees - 51 - Copyright 2007 wibas IT Maturity Services GmbH
The CMMIC CMMI -ITIL Maturity Level 2 core Requirements Management REQM Project Planning PP Project Monitoring and Control PMC Supplier Agreement Management (shared) SAM Configuration Management CM Measurement and Analysis MA Process and Product Quality Assurance PPQA Incident Management IM CHM SLM CMMIITIL Change Management Service Level Management Distribution of material limited to attendees - 52 - 2 Managed Copyright 2007 wibas IT Maturity Services GmbH
The CMMIC CMMI -ITIL Maturity Level 3 Decision Analysis and Resolution Risk Management Integrated Project Management core Organizational Process Definition Organizational Process Focus Organizational Training DAR RSKM IPM OPD OPF OT Problem Management g Release Management CMMI- Financial Management ITIL IT Service Continuity Management Capacity Management Availability Management PM RM FM ITSCM CAM AM Distribution of material limited to attendees - 53 - 3 Defined Copyright 2007 wibas IT Maturity Services GmbH
The CMMI CMMI--ITIL Maturity Level 4 and 5 are unchanged to CMMI--DEV CMMI core Organizational Innovation and Deployment Causal Analysis and Resolution Quantitative Project Management core Organizational Process Performance Distribution of material limited to attendees - 54 - QPM OPP OID CAR 5 Optimizing g 4 Quantitatively Managed Copyright 2007 wibas IT Maturity Services GmbH
6 How to obtain CMMI-ITIL Distribution of material limited to attendees - 55 - Copyright 2007 wibas IT Maturity Services GmbH
Do you want to use CMMIC CMMI -ITIL? ? Do you want to use CMMI-ITIL CMMI ITIL v1.0? v1 0? Call us. Malte Foegen Partner Phone: 49 / 6151 / 503349-26 e-mail: mfoegen@wibas.de Silvia Graumann Professional Consultant Phone: 49 / 6151 / 503349-0 e-mail: silvia.graumann@wibas.de Distribution of material limited to attendees - 56 - Copyright 2007 wibas IT Maturity Services GmbH
Change Management – Assessments – Training Otto-Hesse-Str. 19 B 64293 Darmstadt Germany Phone 49 / 6151 / 50 33 49 - 0 Fax 49 / 6151 / 50 33 49 - 33 www.wibas.de Distribution of material limited to attendees - 59 - Copyright 2007 wibas IT Maturity Services GmbH
CMMI-ITIL is very different from the CMMI for Services (CMMI-SVC): zCMMI-ITIL is an integration of the existing and widely used ITIL into the CMMI family ITIL text was not changed Investments in ITILfamily. ITIL text was not changed. Investments in ITIL-based improvements arebased improvements are preserved.
CMMI-DEV and CMMI-SVC Could we leverage the overlap between CMMI-DEV and CMMI-SVC? CMMI-DEV v1.3 Has a total of 18 Process Areas (PAs) From which 17 PA directly apply to Pasadena Operations The Supplier Agreements Management (SAM) PA is not implemented For Maturity Level 3 12 out of the 18 PA are the same for CMMIDEV and CMMI- -SVCFile Size: 236KB
o ITIL 4 Foundation o ITIL Specialist (Create, Deliver, Support) o ITIL Specialist (Drive Stakeholder Value) o ITIL Specialist (High Velocity IT) o ITIL Strategist To become an ITIL Strategic Leader the following requirements must be met: o ITIL 4 Foundation o ITIL Strategist o ITIL Leader
CMMI-DEV process assets can be reused in adopting CMMI-SVC Substantial overlap between CMMI-SVC process areas and ISO/IEC 20000 processes CMMI-SCV will be supported by SEI Partners (SEI 2007) 226 Partners offer Introduction to CMMI 248 Partners offer SCAMPI appraisal services 54,460 Introduction to CMMI courses since 2000
CMMI-SVC CMMI-DEV & CMMI-SVC CMMI- DEV CMMI-SVC Provides guidance for delivering services within organization or for external customers CMMI-DEV Provides guidance for managing, measuring &am
CMMI Capability Maturity Model Integration CMMI-ACQ CMMI for Acquisition CMMI-DEV CMMI for Development CMMI-SVC CMMI for Services COTS C ommercial off-the-shelf CSCI Computer software configuration ite
In contrast, CMMI is aimed at intellectual work CMMI-DEV (formerly called CMMI -SW/SE) is specific to software and systems . development but for all kinds of software or HW/SW systems There is also a CMMI-SVC for services There is also a CMMI-ACQ for acquisition Like TQM, CMMI also pays attention to human factors
Increasingly, CMMI-DEV and CMMI-SVC are used in the same organization, implementing and appraising together. Choose CMMI-SVC as your base model, grab the engineering PAs for particular services. Treat development or engineering as a service, managed using the practices of CMMI-SVC, and
ANSI A300 Purpose: To provide performance standards for developing written specifications for tree management. Currently nine individual parts . ANSI Z60 American Nurseryman and Landscape Association began developing this standard back in 1929 Became an ANSI document in 1949 Current version is 2004 . ANSI A300 The Tree Care Industry Association convened a consensus body .
