Business Etiquette & Professional - Professional Development Training

Email Etiquette Training Course - Lesson 1 Introduction Evaluate your Email usage Workshop Objectives Email Etiquette Training Course - Lesson 7 Broadcast Emails Branding Importance of Branding and consistent subject headings Email Etiquette Training Course - Lesson 2 Introduction to Email Etiquette Email is never secure Big brother may be reading over your electronic shoulder Productivity is lost when cyber-slackers log on Email misuse and abuse may get you fired Email can be embarrassing Email abuse impacts revenues and also reputations Email is easily misinterpreted Email Etiquette Training Course - Lesson 8 Proofreading Does Pay A Proofreading Primer How Peer Review Can Help Email Etiquette Training Course - Lesson 3 Create Structure for Success Forward-To-CC-BCC Urgent ! High Importance Low Importance Subject Salutation Introduction – Body – Conclusion Signature Draft Time Delays Email Etiquette Training Course - Lesson 9 Polishing Your Cybermanners Watch your Cyberlanguage Avoiding Sexist Language Set the Right Tone Dodging Conversational Pitfalls Extinguishing Flames Email Etiquette Training Course - Lesson 4 Rules of Thumb Effective Subject lines: Tell me up front what you want from me 1 page view only Average 15 words per sentence As short as possible – no extra words 2 – 3 lines per paragraph Email Etiquette Training Course - Lesson 10 Netiquette Guidelines Reviewing Netiquette Guidelines Netiquette Guidelines for Managers Email Etiquette Training Course - Lesson 5 Grammar Perfect Using spellchecker Check for simple sentences Use the Active Voice Use of punctuation Use of emoticons Use of text talk Email Etiquette Training Course - Lesson 11 Managing Email Overload Controlling your Inbox Clutter Email Etiquette Training Course - Lesson 6 Formatting your Email Message Email Style Writing the Email Selecting your format settings Choose the Right Font Select Appropriate Colors Enhancing Readability Resist the urge to use All Upper – or Lowercase Letters Arranging Text into Vertical Lists Sending Attachments with Care Email Etiquette Training Course - Lesson 12 Examples The Good The Bad The Ugly Web Links: View this course online: lando-philadelphia-seattle-and-us-wide In-house Training Instant Quote: om/inhouseex1/quoterequestex1a.aspx Public Classes - Enrol Now! om/publicclassbooking.aspx?courseid 13

With globalization, there has been an unprecedented mixing of people from different cultures. It poses new challenges and presents new opportunities. To tackle the challenges, new skills must be developed. Workplace Diversity Training Course provides an understanding of the different barriers and how they must be broken. Improvement in the intercultural communication helps to build better business relationships within the workplace and outside it. This engaging and lively training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Workplace Diversity Training Outline Foreword: As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need to understand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasingly important. Outcomes: By the end of this training course, participants will: Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives Gain effective strategies for removing barriers to diversity in the workplace Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population Learn the importance of non-verbal communication, both one's own and that of others Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organization Gain a professional approach to record, analyze and resolve situations involving diversity Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating

Workplace Diversity Training Course - Lesson 1 Understanding Diversity What is Diversity? Related Terms and Concepts A Brief History A Legal Overview Workplace Diversity Training Course - Lesson 6 Being Proactive Encouraging Diversity in the Workplace Preventing Discrimination Ways to Discourage Discrimination Workplace Diversity Training Course - Lesson 2 Understanding Stereotypes Stereotypes vs. Biases Identifying Your Baggage Understanding what this Means Workplace Diversity Training Course - Lesson 7 Coping with Discrimination Identifying if you have been Discriminated against Methods of Reprisal Choosing a Course of Action Workplace Diversity Training Course - Lesson 3 Breaking Down the Barriers Changing your Personal Approach Encouraging Workplace Changes Encouraging Social Changes Workplace Diversity Training Course - Lesson 8 Dealing with Diversity Complaints as a Person What to do if you're Involved in a Complaint Understanding your Role Creating a Support System Workplace Diversity Training Course - Lesson 4 Workplace Diversity Training Course - Lesson 9 Verbal Communication Skills Dealing with Diversity Complaints as a Manager Listening and Hearing: They aren't the same thing Recording the Complaint Asking Questions Identifying Appropriate Actions Communicating with Power Choosing a Path Workplace Diversity Training Course - Lesson 5 Non-Verbal Communication Skills Body Language The Signals you Send to Others It's not WHAT you say, It's HOW you say it Workplace Diversity Training Course - Lesson 10 Dealing with Diversity Complaints as an Organization Receiving a Complaint Choosing a Response Learning from the Complaint Web Links: View this course online: e In-house Training Instant Quote: om/inhouseex1/quoterequestex1a.aspx Public Classes - Enrol Now! om/publicclassbooking.aspx?courseid 32

Handling people from different generations require understanding of the environment in which their personality was developed along with the skills to handle the differences. Leveraging the Generation Gap Training Course provides comprehensive and deep understanding of the different generations, namely the traditionalists, Baby Boomers, and the Generation X, and Generation Y. It also provides training in conflict management, conflict resolution process, and the building of harmony. This intensive and lively training course is now available across the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Leveraging the Generation Gap Outline Foreword: Research indicates that people communicate based on their generational backgrounds. Each generation has distinct attitudes, behaviors, expectations, habits and motivational buttons. While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker have many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker. This 'Generations Gap Training Course' will help you to understand the various generations present at work, understand what motivates them, and also learn how to collaborate and work with them. Outcomes: By the end of this course, participants will be able to: Examine the history behind generation gaps Learn about the different generations (traditionalists, baby boomers, Generation Xers & Generation Yers) Determine the differences between each generation Find common ground among the different generations Master conflict management between generations Leverage the strengths of each generation in the workplace

Leveraging Generation Gaps Training Course - Lesson 1 Leveraging Generation Gaps Training Course - Lesson 6 Context Background What Generations Exist In The Workplace Attitude What Defines A Generation Working Style What This Means In Our Workplace Life Experience Leveraging Generation Gaps Training Course - Lesson 2 Leveraging Generation Gaps Training Course - Lesson 7 Traditionalist Finding Common Ground Their Background Adopting A Communication Style Their Characters Creating An Affinity Group Their Working Style Sharing Knowledge Leveraging Generation Gaps Training Course - Lesson 3 Leveraging Generation Gaps Training Course - Lesson 8 Baby Boomers Conflict Management (1) Their Background Younger Bosses Managing Older Workers Their Characters Avoid Turnovers With A Retention Plan Their Working Style Breaking Down The Stereotypes Leveraging Generation Gaps Training Course - Lesson 4 Leveraging Generation Gaps Training Course - Lesson 9 Generation X's Conflict Management (2) Their Background Embrace The Hot Zone Their Characters Treat Each Other As A Peer Their Working Style Create A Succession Plan Leveraging Generation Gaps Training Course - Lesson 5 Leveraging Generation Gaps Training Course - Lesson 10 Generation Y's (millennial) The Power of 4 Their Background Benefits Of Generation Gaps Their Characters How To Learn From Each Other Their Working Style Embracing The Unfamiliar Web Links: View this course online: rk-miami-orlando-philadelphia-seattle-and-us-wide In-house Training Instant Quote: om/inhouseex1/quoterequestex1a.aspx Public Classes - Enrol Now! om/publicclassbooking.aspx?courseid 108

To sustain competitive advantage, organizations need more than just technology. Knowledge and information need to be developed and managed to survive and grow in a competitive environment. Knowledge Management Training Course offers development of knowledge and skills in knowledge management models, life cycle, rationale, and the implementation and customization of knowledge management. This engaging and lively training course is now available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle. Knowledge Management (KM) Outline Foreword: Knowledge Management involves data mining of huge amounts of information and some method of operation to push the information to others. This course will teach you what knowledge management is, the benefits of a knowledge management system and how to initiate a knowledge management program at work. Outcomes: By the end of this course, participants will be able to: Describe the concepts behind knowledge management Examine the Do's and Don'ts of successful knowledge management Interpret the knowledge management lifecycle Identify the knowledge management paradigm Learn about the knowledge management models Build a rationale for KM in a company Develop a KM implementation in a company

Knowledge Management Training Course - Lesson 1 Knowledge Management Training Course - Lesson 6 Understanding Knowledge Management Building a Knowledge Management Rationale What is knowledge Why rationale is necessary What is knowledge management Building a business case A brief history Finding success stories Applications in the workplace The commodization/customization model Knowledge Management Training Course - Lesson 2 Knowledge Management Training Course - Lesson 7 Do's and Don’ts Customizing Knowledge Management Definitions Data, information, and knowledge Components of a knowledge management definition The tacit mode Customizing the components Creating a KMBOK Knowledge Management Training Course - Lesson 3 Knowledge Management Training Course - Lesson 8 The Knowledge Management Life Cycle Implementing Knowledge Management in Your Organisation Understanding episodes Gathering support Acquisition Identifying opportunities for revenue streams Knowledge Key knowledge management techniques Integration A map for success The no-budget scenario Knowledge Management Training Course - Lesson 4 Knowledge Management Training Course - Lesson 9 The New Knowledge Management Paradigm Tips for Success Paradigms of the past About the chief knowledge officer The new paradigm Knowledge management skill checklist Implications and applications The knowledge management imperative The knowledge management end game The hype curve Barriers and helpers to success Knowledge Management Training Course - Lesson 5 Knowledge Management Training Course - Lesson 10 Knowledge Management Models Advance Topics The Nonaka and Takeuchi Model (SECI) The knowledge management maturity model Wiig Model Absorptive capacity Kakabadse Model Rustiness Boisot Model Process model types Web Links: View this course online: mi-orlando-philadelphia-seattle-and-us-wide In-house Training Instant Quote: om/inhouseex1/quoterequestex1a.aspx Public Classes - Enrol Now! om/publicclassbooking.aspx?courseid 109

Due to globalization, working environments have changed. To gain a competitive edge, organizations are implementing cultural work practices that integrate people from different cultures. The pdtraining Communicating Across Cultures Training Course assists in understanding foreign cultures, teach ways to overcome cultural barriers, methods to avoid conflicts and discomfort, and find common ground. The course trains you to communicate effectively in meetings, on the telephone and through emails. Developing skills in breaking cultural barriers and building healthy relationships will help you to feel at home even when you are away. This highly valuable and practical training course is now available throughout the US, including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle. Please click on the Public Class tab below to view our Communicating Across Cultures Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Communicating Across Cultures Training Course Outline Foreword: Most attitudes and behaviors are conditioned by culture—values, assumptions and perceptions that are instilled early in life and are expressed in the way we behave and interact. As these differences are deep and intuitive, they can easily lead to misunderstandings and miscommunication. Nowhere can this be more detrimental than in an international/multicultural workplace, where misunderstandings based on culture can make or break lucrative business deals, international mergers, and any other kind of cross-cultural relationship beneficial for personal and professional growth. During this training course, participants will develop an increased awareness of the skills necessary to develop crosscultural interaction, including building personal credibility, delivering positive and negative feedback, improving listening skills, dealing with difficult people, handling negative situations, overcoming objections, and more. Outcomes: By the end of this training course, participants will: Examine cultural diversity Identify methods of communicating effectively and appropriately with people from different cultures Describe cultural differences in business protocol Identify methods for creating high-performing, cross-cultural teams Describe strategies for conducting successful multicultural negotiations Explore ways of effectively resolving conflict in other cultures

Introduction Course Objectives Communicating Across Cultures Training Course - Lesson 1 Communicating Across Cultures Training Course Section 1: Communicating Across Cultures Lesson 2 TOPIC A – Recognize Cultural Differences Section 2: Working with Other Cultures Role of Status in Different Cultures TOPIC A – Work in Teams in Other Cultures The Role of the Individual Decision Making High-Context and Low-Context Cultures Discovery Activity 2-1 – Working in Teams in How to Recognize Cultural Differences Other Cultures Discovery Activity 1-1 Respecting Differences in Status Discovery Activity 2-2 Working with Teams in Discovery Activity 1-2 Respecting Differences in Status Other Cultures TOPIC B – Communicate in Other Cultures TOPIC B – Negotiate in Other Cultures The Role of English in Business Relations Types of Negotiation Discovery Activity 1-3 Communicating in Other Cultures Discovery Activity 2-3 – Negotiating in Other Discovery Activity 1-4 Communicating in Other Cultures Cultures TOPIC C – Follow Business Protocol in Other Cultures Discovery Activity 2-4 – Negotiating in Other Role of the Translator Cultures Time Expectations TOPIC C – Resolve Conflict in Other Cultures How to Follow Business Protocol in Other Cultures How to Resolve Conflict in Other Cultures Discovery Activity 1-5 Following Business Protocol in Discovery Activity 2-5 Resolving Conflict in Other Other Cultures Cultures Discovery Activity 1-6 Following Business Protocol in Discovery Activity 2-6 Res

Please click on the Public Class tab below to view our Business Etiquette & Professional Conduct Training course schedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location. Business Etiquette & Professional Conduct Training Outline Foreword: