Agile Change Management

Agile Change Management It ain’t waterfall reheated 1

Agenda History of Agile Change Management Agile vs. Waterfall Change Management Agile Tools of the Trade Questions 2

People First Workable Software Collaboration Responding to Change 3

Organizational Change Management A brief history and prevailing models Kotter’s 8-Step Prosci’s ADKAR 4

Agile and Organizational Change Management TRADITIONAL AGILE Overall Goal Efficiently produce solutions that improve business outcomes and satisfy stakeholders Same! Approach Linear Cyclical Business Requirements Defined at the beginning of a project Evolves over time Stakeholder Engagement Engaged at the start of the project (requirements), at the end of the project (testing), and if you are lucky, at key points during the project through communications Engaged throughout the project Time to Business Value At the end of the project Ongoing, throughout the project * Managing Change in an Agile World; Nelson, Kate, Giannitelli, Gina, Stautberg Shannon, 2018, p. 16 5

OCM in an Agile World 6

What does agile OCM look like? Mapping stakeholders, risks and impacts early Providing a Business Case for the change Being specific about the “as is” and “to be” Preparing sponsors to manage resistance Communication, communication, communication 7

Agile vs. Waterfall Change Management 8

Change occurs on 3 levels Project Release 9

Project Level Articulate a crystal-clear vision Assess environment Engage and enable sponsors Communicate, communicate, communicate Discuss people risks in ceremonies 10

Sprint Level Capture and reflect the voice of the customer Engage “real” users throughout Communicate, communicate, communicate Discuss people risks in ceremonies 11

Release Level Sponsors lead the change Prepare users for what’s coming Demo the change Capture and respond to feedback Learn, rinse, repeat 12

What Agile Change Management isn’t A reheat of waterfall OCM Huge plans spanning long timeline Static templates and lots of docs Slow-rolled messages Long training on complete solution 13

Agile Tools of the Trade 14

Change Agility Agile change management follows Agile methodology 15

Change Canvas 16

Blast Radius 17

Personas 18

Kanban Boards 19

Lean Coffees 1. Set up Kanban - 5 minutes 2. Meeting Kickoff - 2 minutes TOOLS Sticky Notes Markers Timer Wall or Screen 3. Brainstorm Topics - 5 minutes 4. Pitch Topics - 10-15 seconds each 5. Vote - 3 minutes TECH Trello Leancoffeetable.com Ideaboardz.com Stopwatch app 6. Prioritize Topics - 2 minutes 7. Discussion (Time Boxed) - 6 to 8 minutes each 8. Roman Voting - 15 seconds MORE INFO LeanCoffee.org AgileCoffee.org 9. Continue or Next Topic - Continue – 4 mins Next Topic – Step 7 20

Questions? 21

Resources Agile Change Management 101: A Crash Course 5 Implications for Change Management in an Agile Environment How to incorporate change management into Agile projects

Agile Change Management 101: A Crash Course 5 Implications for Change Management in an Agile Environment How to incorporate change management into Agile projects: Resources: Title: Agile Change Management Author: Austin Kirkbride Created Date: 12/2/2019 10:13:36 AM Agile Arizona 2021 is a two-day virtual conference for Scrum and .