The Journal Of Laryngology And Otology - Cambridge

4m ago
13 Views
1 Downloads
4.55 MB
77 Pages
Last View : 4d ago
Last Download : 3m ago
Upload by : Maxton Kershaw
Transcription

The Journal of Laryngology and Otology {Founded in 1887 by MORELL MACKENZIE and NORRIS WOLFENDEN) March 1946 \ NEW METHOD OF TESTING THE HEARING EFFICIENCY OF AVIATION CANDIDATES* iy Air Commodore E. D. D. DICKSON, Wing Com. J. F. SIMPSON, Sq. Leader D. B. FRY, Flight Lieut. G. E. SWINDELL, Flying Officer R. E. C. BROWN. Summary The hearing test at present in use in the R.A.F. is unsatisfactory for he selection of aircrew as it does not measure the type of hearing ability equired for the efficient performance of flying duties. This report describes a series of experiments which have been carried ut with a view to devising a suitable substitute for the present test. As a result of these experiments a new test is recommended which hould prove free from the defects of the present method of testing, 'he new test measures the ability to recognize speech sounds which are ransmitted through an electrical communication system and are masked y a noise similar to that encountered in Service aircraft. An additional test has been devised by means of which any deterioraion in hearing acuity during service can be assessed. This test gives rough estimate of hearing loss at four frequencies in the range 250000 c.p.s. A compact form of testing equipment has been designed for use in pplying both those tests at Aviation Candidates Medical Boards. * This research work has been carried out in the Acoustics Laboratory, Departlent of Otorhinolaryngology, Royal Air Force, Central Medical Establishment. 139 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press 10A

Dickson, Simpson, Fry, Swindell, Brown TABLE OF CONTENTS PAGE Summary. 139 1. Description and criticism of the present test t-jo 2. Requirements of a new test 141 3. Articulation tests as the basis of a new test 142 Types of test, Sentence articulation tests, Word articulation tests, Syllable articulation tests, Sound articulation tests 4. Equipment for experimental tests 146 Provision of the noise background, Recording channel, Replay channels, Replay channel for speech, Replay channel for masked articulation test, Ancillary equipment 5. Experimental articulation tests 100 Types of test used, Sentence articulation tests, Word articulation tests, Sound articulation tests, Testing technique, Recording material, External noise field, Protection against noise, Recording of responses, Results of tests, First series, Second series 1 70 6. Practical considerations in devising a new testing routine 7. Masked articulation tests 172 Fading word test, Construction of word lists, Testing conditions, Results and conclusions, Constant signal/noise ratio test, Recording of test material, Technique and method of marking, Subjects tested, Correlation with sentence articulation 8. Calibration of the hearing efficiency test 179 Apparatus used for calibration, Effects of training on scores, Performance of operational personnel, Comparison with present test, Reliability of results 9. The diagnostic test 188 Construction of the pure tone test, Recording of the pure tone test, Technique and marking of the test, Grading of candidates by the diagnostic test, Comparison of results with pure tone audiometry 10. Application of the new test 195 Personnel to be tested. Description of complete test, Training of operators and maintenance of equipment, Administration Appendix I. Phonetic symbols used in the report 197 Appendix II. Specimen articulation tests 197 11. Revised version of the pure tone test 199 12. Description of the complete hearing test. 203 1. Description and Criticism of Present Test The method in present use for assessing the hearing ability of aviation candidates consists in testing the candidate's ability to hear the whispered voice when he is at a standard distance (20 feet) from the speaker. The candidate fails the test, and is consequently debarred from all flying duties, if he requires to be less than 20 feet from the speaker in order to recognize correctly the isolated words which are whispered to him. The test is, in fact, a gross form of threshold test for speech, and is used only to detect, in a rough and ready fashion, the presence of a hearing defect in either of the candidate's ears. It is doubtful whether it can give a reliable indication of the serviceability of the candidate's hearing for the work he will have to do if accepted for aircrew duties and while the present test is in force a number of candidates are being rejected for 140 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Testing Hearing EfBciency of Aviation Candidates flying duties who would in fact be quite capable of performing those duties. This must constitute the chief objection to the present method —that it does not test the kind of hearing ability which it is required to measure when assessing candidates' suitability for aircrew. The other weaknesses of the present test lie in the lack of standardized testing conditions. The test is applied by a large number of medical officers at various centres. There are differences in the technique of the medical officers who give the test, involving differences in the quality and intensity of the whisper which is used. The listening conditions in the examining centres vary quite widely. Rooms of different sizes, shapes and materials are used and varying amounts of ambient noise may be present when the candidate is tested ; in some centres there is always a high level of background noise, in others a reasonably low level, and in the majority the noise level fluctuates considerably throughout the day. Again, the speech material used for the test is not well controlled. In some cases, the medical officer has a small selection of words which he uses for every candidate. These words soon become known by the men who come up for medical examination and it is quite possible for a candidate to pass the examination if he can pick up only a very small fraction of the signal which is whispered to him since he is in the position of knowing what to expect. Other examiners use a large variety of words and thus make it impossible for the candidates to know what to expect. Again, there is no fixed policy as to the type of word to be used, nor as to what constitutes the passing of the test. In some centres men are tested with words containing some a preponderance of high frequency, others of low frequency components and they may be failed, for example, if they cannot hear the high frequency words at 20 feet. At other places candidates are passed because they can hear some of the words at 20 feet. The inconsistencies in the present method of testing could be enlarged upon still further but enough has been said to show that there is very little standardization in the application of the present test. Whilst these inconsistencies have little importance for the vast majority of candidates who have " normal " hearing and are capable of passing the test under almost any conditions, they are important for the borderline cases who might be failed at one examining centre but would be passed at another. . 2. Requirements of a New Test A new test must, then, fulfil two primary requirements. It must constitute a measure of the candidate's hearing ability when working in " real life " conditions and it must be applied in strictly standardized conditions so that results from different examining centres may be comparable. Flying conditions impose certain limitations on communication. In the first place, signals have always to be delivered through electrical 10B https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Dickson, Simpson, Fry, Swindell, Brown channels terminated in some transducing unit. Secondly, the presence of a high level of ambient noise in aircraft makes it necessary to work with audible signals of considerable intensity. Even when signals are what is normally described as " faint ", their absolute level is always considerably above threshold in quiet. Thus the type of hearing ability which is really required of aircrew personnel is the ability to hear signals well above threshold but in an unfavourable signal/noise ratio. No attempt has ever been made to correlate this ability with the ability to hear the whispered voice at given distances. It is indeed unlikely that a complete correlation would appear between these two quantities since it is well known that there are types of deafness in which the hearing defect is apparent only for sounds near threshold, i.e. the hearing at some supra-liminal intensity is equal to normal, and other types which, for masking noises of a particular character, will convert an unfavourable signal/noise ratio into quite a reasonable one. It is clear that a more suitable test for aviation candidates would be one in which high level signals were masked to some considerable degree by an accompanying noise. If this principle is admitted, the only further requirements are that the test should be given under standardized conditions and that it should be validated by reference to personnel who are actually engaged on operations. The conditions must be so controlled that results given by the test at one time and place shall be strictly comparable with those given at any other time and place. This involves rigid control of the material used for the test, of the loudness of the signals and the masking noise delivered to the candidate, and the exclusion of interfering ambient noise. Speech signals are obviously the most suitable material for such a test and the manner in which speech can be used to form standardized tests is discussed in the next section. 3. Articulation Tests as the Basis of a New Test A well established technique for the measuring of the reception of speech employs various forms of " articulation test ". The principle is that continuous speech may be considered as made up of different units— sentences, words, syllables and sounds, and there is general agreement that the term " articulation " be taken to denote the percentage of sentences, words, syllables or sounds correctly received by the listener in given conditions. Up to the present, articulation tests have been used almost exclusively for the testing of apparatus but there is obviously no reason why they should not be adapted to the testing of a listener's ability*. When the tests are used for measuring the articulation of communication systems there is always considerable difficulty in standardizing the performance of the listeners so that an unalloyed measure of the difference between systems may be obtained. It should, at least * A series of sentence and sound articulation tests were devised by Fry and Kerridge in 1939 for testing the hearing of speech by deaf people (sec Lancet, January, 1939). 142 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Testing Hearing Efficiency of Aviation Candidates theoretically, be an easier task to measure the difference between individuals whilst keeping the listening conditions uniform. a. TYPES OF TEST ia. Sentence articulation tests. A sentence articulation test is a test designed to measure the percentage of sentences correctly received by the listener. Most workers in this field amend the definition of sentence articulation and say " the percentage of sentences of which the sense is correctly received ", thus allowing for minor verbal errors which do not materially alter the sense. While this seems to be the most sensible way to regard sentence articulation, it does bring in the possibility of variations in the judgment of the people marking the responses to the test, since it is not always easy to agree when the sense of the sentence has been materially altered. However, it is possible to get over this difficulty by somewhat modifying the technique of marking (see p. 161). A number of different types of sentence articulation test have previously been used. The following are the most common : i. Question and answer. A series of simple questions is sent to the listener who is deemed to have received the sense of the question correctly if he gives what appears to be a sensible reply. ii. Simple sentences. A large number of short sentences is read to the listener who records his reception of them either by writing them down or by speaking them back to the speaker, who checks the accuracy of the reception. Articulation tests usually have to be carried out in difficult acoustic conditions and if the second method of recording is used it is often necessary to provide an independent high-fidelity channel to carry the listener's reply. In any case, the method of writing down the sentence is certainly safer if also rather more laborious. When the present research was begun, it was accepted as axiomatic that a measure of a listener's sentence articulation over a given system in given conditions was the nearest one could get to a direct measure of his ability to use that system for listening to current speech. It was further adopted as a basic principle that a reasonably close correlation must be proved between the results of sentence articulation tests and those of any other form of test which might be used before the validity of the latter could be accepted. 2a. Word articulation tests. A word articulation test is one designed to give the percentage of words correctly received by the listener. It is commonly understood that in this type of test the words should be sent either without linguistic context or in a neutral context, i.e. they should be sent as isolated words or in a carrier sentence which gives no clue to the meaning of any test word. The selecting of words for these tests is not an easy matter. Theoretically, the frequency of occurrence of words in the test should 143 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Dickson, Simpson, Fry, Swindell, Brown reflect their frequency of occurrence in the kind of speech which is to be sent over the system. To devise a test conforming to this principle would necessitate the long and laborious task of making word counts for various types of material. If it is assumed that the system will be used for all kinds of speech material, then it is possible to use some standard word count such as that made by Dewey* for American English. Unfortunately, no such count exists for British English. An alternative method is to base the selection of words on the frequency of occurrence of sounds in current speech. It can be argued that words are recognized chiefly by means of the recognition of speech sounds and if therefore we make a selection of words which are reasonably familar and in which the distribution of sounds corresponds to that of current speech, we shall have a test which is likely to give a reliable measure of word articulation. Even so, a further complication is added by the importance of rhythm for the recognition of words. This factor can be ruled out by using monosyllables exclusively but a test of this character is of doubtful validity as a means of measuring word articulation since it takes no account of the occurrence of different rhythmic patterns. 3a. Syllable articulation tests Most so-called syllable articulation tests are in reality sound articulation tests (see section 3 : 4a), that is to say they bear very little relation to " syllables " in the linguistic sense of the term and are really a particular form of sound articulation test. If we take a passage of connected speech and examine its component syllables we find that they differ not only in their sounds but also in the stress and pitch which are used in pronouncing them. These last two factors have a great effect on the recognition of the syllables and no test could be considered a true syllable articulation test which did not allow for these factors. No attempt has ever been made to devise such a test and indeed it is very doubtful whether such an undertaking would ever be worth while. Probably the results of such a test would add very little to the information which can be obtained more easily by means of sound, word and sentence tests. The " syllable " articulation tests in present use consist of arrangements of speech sounds to form meaningless syllables ; these may be of the form consonant-vowel-consonant (CVC), vowel-consonant (VC), or consonant-vowel (CV). The frequency of occurrence of sounds in such a test may or may not be weighted in accordance with the frequency of occurrence of the sounds in current speech. The test is marked by marking any one syllable right or wrong. Experience in various laboratories has shown that the scores for this type of test tend to be lower than those for a sound articulation test possibly because in one test the probability of getting a complete syllable i.e. a particular group of * Dewey, C. " Relative frequency of English speech sounds " (Harvard University Press, 1923). 144 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

A NEW METHOD OF TESTING THE HEARING EFFICIENCY OF AVIATION CANDIDATES.— K. D. I). DICKSON, J. F. SIMPSON, I). B. FRY, G. E. SWINDELL, R. E. C. BROWN. FIG. I. General view of rack-mounted equipment. [face p. 144 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

FIG. 2. Close-up view of scanning unit. https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Testing Hearing Efficiency of Aviation Candidates three consecutive sounds right is less than that of getting the same three sounds right when no restriction is placed on their positions. 4a. Sound articulation tests Various tests have been devised to measure the percentage of speech sounds correctly received over a system. Some of these employ meaningless arrangements of sounds and others use meaningful words to test the reception of particular speech sounds. It can be stated in general that the tests using meaningless arrangements are more reliable as a means of measuring sound articulation, provided they are used with trained crews. With this type of test the listener has to rely entirely on his hearing of the sounds transmitted ; in a test in which meaningful words are used, the sounds are attached to the linguistic framework of the listener's language and the personal differences between listeners, differences for example in their vocabulary or in their quickness of wit, become more important and have a greater effect on the results of the test. Whichever type of test is used it is advisable to make allowance for the frequency of occurrence of the sounds in current speech. This may be done in the selection of the sounds to make up the test or it may be done by weighting the results. The latter involves a good deal of laborious work on all the results obtained by the test and it is usually worth while to do the weighting when making up the test material. When the necessary sounds have been selected in the right proportions, they can be combined to form either meaningless or meaningful syllables. In both cases the responses to the test are marked to give credit for every sound correctly received. A very good type of sound articulation test using meaningful words has been devised by Harvey Fletcher and is given in his " Speech and Hearing " (1929) p. 263. In this test, monosyllables of the types CVC and CV are used but in each syllable only one sound, either vowel or consonant, is marked. For example, in a consonant articulation list there are a number of words all beginning with the combination wi-*. A final consonant is then added to form words such as wit, win, etc., and the final sound is the only one to be marked in these words. Other series of words test the reception of initial consonants and of vowels (see Appendix II, p. 197). The different types of articulation test mentioned in the preceding paragraphs were all considered from the point of view of their suitability for use as a hearing test. It has already been said that the sentence articulation test was held to be the most direct measure of the aptitude it was required to assess. Practical difficulties however, make the sentence test impossible for adoption as a standard hearing test. If the test were to give reliable results it could not last less than 20-25 minutes and this would be too long a hearing test to use for the examination of some thousands of candidates. Consequently, it was necessary *See Appendix I for an explanation of the phonetic symbols used in this report. 145 10c https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Dickson, Simpson, Fry, Swindell, Brown to examine the other types of articulation tests to find out which was the most suitable, bearing in mind always that it was necessary to demonstrate a significant correlation between the results of a selected test and those of sentence articulation tests. One type of test had to be ruled out of consideration, the type of sound articulation test which employs meaningless syllables. This kind of test can only be used with trained listening crews who have been taught some systematic method of writing down the sounds which they hear. In a hearing test naturally there can be no question of practice for the candidate and the result will be expected from his first attempt. The types of test left for use in the experimental work which is now to be described are therefore sentence articulation tests as the direct measure of listening aptitude and forms of word and sound articulation tests with meaningful syllables as possible alternatives. 4. Equipment for Experimental Tests In this section a general description will be given of the apparatus used in the experimental investigations leading up to the development of a new and more satisfactory hearing test. It was decided at the outset that in order to maintain standardized testing conditions all articulation tests should be recorded on gramophone discs and reproduced electrically. Most of the electrical equipment required was mounted on the standard four bay Post Office rack shown in the accompanying photograph, Fig. i. Wherever possible the input and output impedances of each unit were fixed at 600 ohms, so that they could be connected together directly to form any desired channel. All connections were made on a jack panel using short screened leads. This arrangement was found to be quite satisfactory for most purposes, the small amount of hum induced in the lines being insufficient to interfere with our tests. a. PROVISION OF THE NOISE BACKGROUND For subsequent experiments we require to be able to produce a noise field similar in frequency and overall level to that existing in a typical modern Service aircraft. Two methods for producing such noise suggest themselves. In the first the actual noise in the fuselage of an aircraft in flight is recorded and reproduced in the testing room, frequency correction being applied to compensate for any loss during recording. In the second method the noise is produced synthetically by amplifying suitably modulated electrical oscillations. The second method has certain advantages, notably ease of production and control, but it is possible that the resultant noise, though satisfactory from the point of view of level and characteristic, may not sound like an aeroplane engine. It was felt that a noise which really gives the impression of an aeroplane in flight would be preferable to one which does not sound so realistic. Another argument in favour of using the recorded 146 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Testing Hearing Efficiency of Aviation Candidates noise is that there is in existence a standard Service " noise generator " which is used for providing background noise for various types of synthetic training. There did not seem to be any reason why this generator, which makes use of an engine noise recording, should not be satisfactory for our purpose, and it was therefore decided to use it as the basis of our standard aero-engine noise. The steps in the development of the final satisfactory noise will be described in some detail in order to give an idea of the difficulties which were encountered in obtaining an adequate reproduction of aero-engine noise. The first requirement was a testing booth with sound absorbing walls which would confine the noise. The internal dimensions of the booth which was constructed for us were : height 9 feet, length 5 feet, breadth 4 feet. No elaborate sound proofing was attempted as it was considered sufficient to reduce the noise outside the booth to a level which did not cause annoyance to other occupants of the building. The walls consisted of two layers of Celetex boarding separated by a layer of glass wool about 4 inches thick and the floor and ceiling were also padded with glass wool. The observation window consisted of two layers of glass about 2 inches apart. It was found that the reduction in overall level of the noise afforded by such a construction is approximately 20 db. The noise generator as issued to the Service consists of a scanning unit, power amplifier and loudspeaker. A close-up photograph of the scanning unit is shown in Fig. 2. A light beam is focused on an engine noise sound track on a glass disc mounted horizontally on the motor shaft. The modulated beam acts upon a photo-electric cell and the resulting voltage variations are amplified and transmitted to a large moving coil loudspeaker in the testing booth. The sound track was produced by recording on the ground the noise of a Lockheed Hudson bomber after transmission over a high-fidelity radio link. The original recording was made on a direct recording disc and a particularly uniform section was then re-recorded photographically on a sensitized glass disc in the form of a continuous track. Four types of noise, corresponding to different flying conditions (normal cruising speed, maximum boost, etc.) were recorded in this way. The output of the photo-electric cell goes to a straightforward resistance-capacity coupled valve amplifier capable of delivering 50 watts into an output circuit of 600 ohms impedance for an input voltage of 11 millivolts. The output of this amplifier is led through an impedance matching transformer to the energized Pamphonic moving coil speaker in the booth. This loudspeaker is capable of handling an input of 20 watts. The overall diameter of the stiff paper cone is 16 in. and the impedance of the moving coil 10 ohms. The complete noise channel is shown schematically in Fig. 3 and Fig. 4 shows a photograph of the interior of the booth. The sound track corresponding to normal cruising speed was selected 147 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Dickson, Simpson, Fry, Swindell, Brown as being most suitable for our purpose. Intensity and frequency characteristic measurements were made on the noise generated in the booth using the General Radio sound level meter and the S. T. & C. SCHEMATIC DIAGRAM OF COMPLETE ENqiNE NOISE CHANNEL. VALVE NOISE UNIT SCANNING UNIT CORRECTION UNIT MATCHINq TRANSFORMER. MAIN AMPLIFIER UNIT. 5PE1AKE.R. VOLTMETER. FIG. 3. noise analyser described in section 4d. The two microphones were mounted side by side on the axis of the speaker and about 18 in. from the centre of the cone. The gain of the noise amplifier was then increased as much as possible without producing undue napping of the speaker diaphragm. At this level the G.R. meter gave a mean reading of n o 148 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

A NEW METHOD OF TESTING THE HEARING EFFICIENCY OF AVIATION CANDIDATES.— E. D. D. DICKSON, .). E. SIMPSON, ]). B. FRY, G. E. SWINDELL, R. E. C. BROWN. FIG. 4. Interior of testing booth. [face p. 148 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Testing Hearing Efficiency of Aviation Candidates phons. The intensity was not entirely uniform throughout a revolution of the glass disc but the difference between the extreme values was not more than 6 db. The intensity of the noise in half-octave bands was measured on the S. T. & C. noise analyser. The resulting spectrum is W O O S / S i i V M ,,.OI OJ. 3 A I ! V H 3 b 0-1-381030 t / oaft 7 /f 000'9 1 / / LOCKHEED HUOSON - SYNTHETIC. 1 CTRA,. ED HUOSON - IN FLlGt- »- UJ /) oooi OM'S OMV / y o r i / / coo's 1 / ooo's i // /p 0001 ffl oot M g 7/ u m o z ; ou a- i 1/ 009 — S — Id z a u o »»! Z B / a. u / { / \ Z 002 001 06 ] 0* ; OL -l-. - , — 03 00 , 00 09 Cit S o o 8 3 o i o o 'H3 O S / S i l V M 9 -OI 0 1 i n o 3Al.W"ljfc . n o « n o . r t S"I38!33Q shown in Fig. 5. The spectrum plotted inside the cabin of a Hudson in flight, using the same meter, is shown for comparison. It can be seen that our recorded noise is very similar to the actual noise in the region 150-1200 c.p.s. but that above and below this band the intensity falls off considerably. In order to compensate for this falling off a frequency 149 https://doi.org/10.1017/S0022215100007830 Published online by Cambridge University Press

Dickson, Simpson, Fry, Swindell, Brown correction unit was designed for use with the amplifier. The response curves corresponding to the various settings of the control switches on this unit are plotted in Fig. 6. When the unit was incorporated in the amplifier it was found that bass lift correction could not be applied without S a s S 000 01 oooc OC08 \ COOi \ ooo? I If & / oocs / if \ g I h M I \ a s \ i ft \ \\ \\ \ \ ootv ooot / \\ 7 / 0002 / / OOOI / V ooe ooe , v/r \ H\u A \ / / OCi 009 oos \ / / / / / / / 1/ // 1/ oov \

3. Articulation tests as the basis of a new test 142 Types of test, Sentence articulation tests, Word articulation tests, Syllable articulation tests, Sound articulation tests 4. Equipment for experimental tests 146 Provision of the noise background, Recording channel, Replay channels, Replay channel for speech, Replay channel for

Related Documents:

Silat is a combative art of self-defense and survival rooted from Matay archipelago. It was traced at thé early of Langkasuka Kingdom (2nd century CE) till thé reign of Melaka (Malaysia) Sultanate era (13th century). Silat has now evolved to become part of social culture and tradition with thé appearance of a fine physical and spiritual .

May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)

̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions

Dr. Sunita Bharatwal** Dr. Pawan Garga*** Abstract Customer satisfaction is derived from thè functionalities and values, a product or Service can provide. The current study aims to segregate thè dimensions of ordine Service quality and gather insights on its impact on web shopping. The trends of purchases have

On an exceptional basis, Member States may request UNESCO to provide thé candidates with access to thé platform so they can complète thé form by themselves. Thèse requests must be addressed to esd rize unesco. or by 15 A ril 2021 UNESCO will provide thé nomineewith accessto thé platform via their émail address.

Chính Văn.- Còn đức Thế tôn thì tuệ giác cực kỳ trong sạch 8: hiện hành bất nhị 9, đạt đến vô tướng 10, đứng vào chỗ đứng của các đức Thế tôn 11, thể hiện tính bình đẳng của các Ngài, đến chỗ không còn chướng ngại 12, giáo pháp không thể khuynh đảo, tâm thức không bị cản trở, cái được

Food outlets which focused on food quality, Service quality, environment and price factors, are thè valuable factors for food outlets to increase thè satisfaction level of customers and it will create a positive impact through word ofmouth. Keyword : Customer satisfaction, food quality, Service quality, physical environment off ood outlets .

More than words-extreme You send me flying -amy winehouse Weather with you -crowded house Moving on and getting over- john mayer Something got me started . Uptown funk-bruno mars Here comes thé sun-the beatles The long And winding road .