Pearson Edexcel Level 4 NVQ Diploma In Business .
PearsonEdexcel Level 4 NVQ Diploma inBusiness Administration (QCF)SpecificationNVQ qualificationFirst registration September 2014
Edexcel, BTEC and LCCI qualificationsEdexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awardingbody offering academic and vocational qualifications that are globally recognised andbenchmarked. For further information, please visit our qualification websites atwww.edexcel.com, www.btec.co.uk or www.lcci.org.uk. Alternatively, you can get in touchwith us using the details on our contact us page at www.edexcel.com/contactusAbout PearsonPearson is the world's leading learning company, with 40,000 employees in more than70 countries working to help people of all ages to make measurable progress in their livesthrough learning. We put the learner at the centre of everything we do, because whereverlearning flourishes, so do people. Find out more about how we can help you and yourlearners at: www.pearson.com/ukReferences to third party material made in this specification are made in good faith. Pearsondoes not endorse, approve or accept responsibility for the content of materials, which maybe subject to change, or any opinions expressed therein. (Material may include textbooks,journals, magazines and other publications and websites.)All information in this specification is correct at time of publication.ISBN 978 1 446 91368 0All the material in this publication is copyright Pearson Education Limited 2014
ContentsPurpose of this specification11Introducing Pearson Edexcel NVQ qualifications2What are NVQ qualifications?22Qualification summary and key information33Qualification rationale5Qualification objectives5Relationship with previous qualifications5Apprenticeships5Progression opportunities6Industry support and recognition6Relationship with National Occupational Standards6Qualification structure7Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF)745Programme delivery11Elements of good practice11Learner recruitment, preparation and support11Training and assessment delivery12Employer engagement136Centre resource requirements147Access and recruitment158Prior knowledge, skills and understanding15Access to qualifications for learners with disabilities or specific needs15Assessment16Language of assessment16Internal assessment16Assessment requirements/strategy17Types of evidence18Appeals19Dealing with malpractice19Reasonable adjustments to assessment19
9Special consideration20Credit transfer20Centre recognition and approval21Centre recognition21Approvals agreement2110 Quality assurance of centres2211 Unit format23Unit title23Unit reference number23QCF level23Credit value23Guided learning hours23Unit summary23Learning outcomes23Assessment criteria23Unit amplification24Information for tutors24Unit 1:Resolve Administrative Problems25Unit 2:Manage the Work of an Administrative Function32Unit 3:Communicate in a Business Environment42Unit 4:Manage Personal and Professional Development50Unit 5:Contribute to the Design and Development of an InformationSystem54Unit 6:Manage Information Systems61Unit 7:Prepare Specification for Contract68Unit 8:Manage Events76Unit 9:Support Environmental Sustainability in a BusinessEnvironment84Unit 10:Contribute to the Improvement of Business Performance90Unit 11:Monitor Information Systems100Unit 12:Negotiate in a Business Environment108Unit 13:Evaluate the Provision of Business Travel or Accommodation114Unit 14:Develop a Presentation122Unit 15:Manage an Office Facility129Unit 16:Deliver a Presentation135
Unit 17:Analyse and Present Business Data143Unit 18:Create Bespoke Business Documents150Unit 19:Manage a Budget156Unit 20:Manage Knowledge in an Organisation163Unit 21:Develop Working Relationships with Stakeholders169Unit 22:Develop and Maintain Professional Networks176Unit 23:Manage Physical Resources182Unit 24:Prepare for and Support Quality Audits186Unit 25:Manage Business Risk191Unit 26:Encourage Learning and Development196Unit 27:Manage a Project203Unit 28:Initiate and Implement Operational Change209Unit 29:Conduct Quality Audits215Unit 30:Develop and Implement an Operational Plan220Unit 31:Design Business Processes227Unit 32:Optimise the Use of Technology233Unit 33:Establish Business Risk Management Processes240Unit 34:Promote Equality of Opportunity, Diversity and Inclusion247Unit 35:Manage Team Performance254Unit 36:Manage Individuals’ Performance260Unit 37:Manage Conflict within a Team267Unit 38:Implement and Maintain Business Continuity Plans andProcesses274Unit 39:Procure Products and/or Services278Unit 40:Collaborate with other Departments283Unit 41:Chair and Lead Meetings288Unit 42:Champion Customer Service292Unit 43:Encourage Innovation299Unit 44:Recruitment, Selection and Induction Practice30412 Further information and useful publications31213 Professional development and training31314 Contact us315Annexe A: Skills CFA Assessment Strategy for BusinessAdministration, Customer Service and Management andLeadership316
Purpose of this specificationThis specification sets out: the objectives of the qualification any other qualification that a learner must have completed before taking thequalification any prior knowledge, skills or understanding which the learner is required tohave before taking the qualification the combination of units that a learner must have completed before thequalification will be awarded and any pathways any other requirements that a learner must have satisfied before they will beassessed or before the qualification will be awarded the knowledge, skills and understanding that will be assessed as part of thequalification the method of any assessment and any associated requirements relating to it the criteria against which a learner’s level of attainment will be measured (suchas assessment criteria) assessment requirements and/or evidence requirements required as specifiedby the relevant Sector Skills Council/Standards Setting Body assessment requirements/strategy as published by the relevant Sector SkillsCouncil/Standards Setting Body the Apprenticeship Framework in which the qualification is included, whereappropriate.Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 20141
1Introducing Pearson Edexcel NVQqualificationsWhat are NVQ qualifications?National Vocational Qualifications (NVQs) qualifications are work-basedqualifications that give learners the opportunity to develop and demonstrate theircompetence in the area of work or job role to which the qualification relates.NVQs are based on the National Occupational Standards (NOS) for the appropriatesector. NOS define what employees, or potential employees, must be able to doand know, and how well they should undertake work tasks and work roles. At Level2 and above, these qualifications are recognised as the competence component ofApprenticeship Frameworks. Qualifications at Level 1 can be used in Traineeships,which are stepping-stones to Apprenticeship qualifications. NVQs qualifications canalso be delivered as stand-alone for those who wish to take a work-basedqualification.NVQs qualifications are outcomes-based with no fixed learning programme allowing flexible delivery that meets the individual learner’s needs. They aresuitable for those in employment or those who are studying at college and have apart-time job or access to a substantial work placement so that they are able todemonstrate the competencies that are required for work.Most learners will work towards their qualification in the workplace or in settingsthat replicate the working environment as specified in the assessmentrequirements/strategy for the sector. Colleges, training centres and/or employerscan offer these qualifications provided they have access to appropriate physical andhuman resources.There are three sizes of NVQs in the QCF: Award (1 to 12 credits) Certificate (13 to 36 credits) Diploma (37 credits and above).Every unit and qualification in the QCF has a credit value.The credit value of a unit specifies the number of credits that will be awarded to alearner who has met the learning outcomes of the unit.The credit value of a unit is based on: one credit for those learning outcomes achievable in 10 hours of learning learning time – defined as the time taken by learners at the level of the unit, onaverage, to complete the learning outcomes of the unit to the standarddetermined by the assessment criteria.2Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 2014
2Qualification summary and key informationQualification titlePearson Edexcel Level 4 NVQ Diploma inBusiness Administration (QCF)QCF Qualification Number (QN)601/3425/2Qualification frameworkQualifications and Credit Framework (QCF)Regulation start date02/06/2014Operational start date01/09/2014Approved age ranges18 19 Please note that sector-specific requirementsor regulations may prevent learners of aparticular age from embarking on thisqualification. Please refer to the AssessmentStrategy in Annexe A.Credit value57AssessmentPortfolio of Evidence (internal assessment).Guided learning hours294-389Grading informationThe qualification and units are gradedpass/fail.Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 20143
Qualification titlePearson Edexcel Level 4 NVQ Diploma inBusiness Administration (QCF)Entry requirementsNo prior knowledge, understanding, skills orqualifications are required before learnersregister for this qualification, however it islikely that they will already be working withinthe business administration sector, or theymay already be employed in a cross-sectorrole or function that involves responsibility fordefined business related activities with anarea of responsibility. Centres must follow thePearson Access and Recruitment policy (seeSection 7, Access and Recruitment).FundingDetails on funding approval will be available inthe future on the Learning Aims ReferenceService (LARS) database, which replaces theLearning Aim Reference Application (LARA). Inthe interim, the LARS Lite database isavailable to check funding approval.Alternatively, the Skills Funding Agency’ssimplified funding catalogues can be used tocheck funding approval.Further information and guidance is availableon the website: www.gov.ukCentres will need to use the QCF Qualification Number (QN) when they seek publicfunding for their learners. As well as a QN, each unit within a qualification has aQCF unit reference number (URN).The qualification title, unit titles and QN will appear on each learner’s finalcertificate. Centres should tell learners this when recruiting them and registeringthem with Pearson. There is more information about certification in ourUK Information Manual, available on our website at: www.edexcel.com4Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 2014
3Qualification rationaleQualification objectivesThe Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) is forlearners who work in, or who want to work in Business Administration in roles suchas:Office ManagerBusiness Development ManagerExecutive AssistantProject ManagerIt gives learners the opportunity to: develop the specific types of knowledge to underpin learners competence aswell as the wider sector-related knowledge related to the job roles above. Thisincludes the principles underpinning the resolution of administrative problems,the knowledge related to the management of an administrative function and theknowledge related to business communication models, systems and processes develop and demonstrate a range of technical skills and behaviours thatsupports competence in the job roles stated above. This includes being able toidentify administrative problems, being able to resolve administrative problems,being able to organise the work of an administrative function, being able tomanage administrative workflows and being able to use both written and verbalcommunication in business develop their own personal growth and engagement in learning through thedevelopment of personal, learning and thinking skills (PLTS) have existing skills recognised achieve a nationally-recognised Level 4 qualification.Relationship with previous qualificationsThis qualification is a direct replacement for the Pearson Edexcel Level 4 NVQDiploma in Business and Administration (QCF), which has expired.ApprenticeshipsSkills CFA include the Pearson Edexcel Level 4 NVQ Diploma in BusinessAdministration (QCF) as the competencies component for the Higher Apprenticeshipin Business and Professional Administration.Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 20145
Progression opportunitiesLearners who achieve the Pearson Edexcel Level 4 NVQ Diploma in BusinessAdministration (QCF) can progress to: Pearson BTEC Level 4 Diploma in Business Administration (QCF) – knowledgecomponent for the Higher Apprenticeship in Business and ProfessionalAdministration Pearson BTEC Level 4 Extended Diploma in Business Administration (QCF) –knowledge component for the Higher Apprenticeship in Business andProfessional Administration Pearson BTEC Level 4 HNC Diploma in Business (QCF) – knowledge componentfor the Higher Apprenticeship in Business and Professional Administration Pearson Edexcel Level 4 NVQ Diploma in Customer Service (QCF) –competencies component for the Higher Apprenticeship in Customer Service Pearson Edexcel Level 4 NVQ Diploma in Management (QCF) – competenciescomponent for the Higher Apprenticeship in Management Pearson BTEC Level 4 Diploma in Management and Leadership (QCF) –knowledge component for the Higher Apprenticeship in Management Jobs roles such as Manager, Senior Manager, Director and Head of DepartmentIndustry support and recognitionThis qualification is supported by Skills CFA, the Sector Skills Council for pan-sectorbusiness skills, which includes the business and administration sector.Relationship with National Occupational StandardsThis qualification is based on the National Occupational Standards (NOS) inBusiness and Administration, which were set and designed by Skills CFA, the SectorSkills Council for the sector.6Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 2014
4Qualification structurePearson Edexcel Level 4 NVQ Diploma in BusinessAdministration (QCF)The learner will need to meet the requirements outlined in the table below beforethe qualification can be awarded.Minimum number of credits that must be achieved57Minimum number of credits that must be achieved at level 4 or above30Number of mandatory credits that must be achieved18Number of optional credits that must be achieved from Group B26Number of optional credits that must be achieved from Group B or C13UnitUnitreferencenumberMandatory lve Administrative Problems46562T/506/1946Manage the Work of anAdministrative Function45273Y/506/1910Communicate in a BusinessEnvironment34244T/506/2952Manage Personal and ProfessionalDevelopment3312Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 20147
UnitUnitreferencenumberGroup B Optional ribute to the Design andDevelopment of an InformationSystem45236F/506/1951Manage Information Systems46307H/506/1957Prepare Specification for Contract44238M/506/1959Manage Events46499R/506/1954Support EnvironmentalSustainability in a BusinessEnvironment443810D/506/1911Contribute to the Improvement ofBusiness Performance363311F/506/1917Monitor Information Systems384312H/506/1912Negotiate in a BusinessEnvironment341813J/506/1918Evaluate the Provision of BusinessTravel or Accommodation353014K/506/1913Develop a Presentation331115K/506/1944Manage an Office Facility342116M/506/1914Deliver a Presentation331717M/506/1945Analyse and Present Business Data362418T/506/1915Create Bespoke BusinessDocuments34238Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 2014
UnitUnitreferencenumberGroup C Optional age a Budget442620A/506/2032Manage Knowledge in anOrganisation453421F/506/1982Develop Working Relationships withStakeholders442022J/506/1949Develop and Maintain ProfessionalNetworks431523K/506/1989Manage Physical Resources442624K/506/1992Prepare for and Support QualityAudits431725L/506/2004Manage Business Risk4627Barred combination with Unit33: Establish Business RiskManagement Processes(J/506/2048)26M/506/1962Encourage Learning andDevelopment431627R/506/1999Manage a Project473828T/506/1980Initiate and Implement OperationalChange441929T/506/1994Conduct Quality Audits432130Y/506/1955Develop and Implement anOperational Plan452431D/506/2055Design Business Processes552332F/506/2064Optimise the Use of Technology562933J/506/2048Establish Business RiskManagement Processes5529Barred combination with Unit25: Manage Business Risk(L/506/2004)34R/506/2053Promote Equality of Opportunity,Diversity and Inclusion552635A/506/1821Manage Team Performance3421Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 20149
UnitUnitreferencenumberGroup C Optional age Individuals’ Performance342037K/506/1927Manage Conflict within a Team352538K/506/1930Implement and Maintain BusinessContinuity Plans and Processes342539M/506/1928Procure Products and/or Services353540M/506/1931Collaborate with other Departments331441Y/506/1924Chair and Lead Meetings331042D/506/2153Champion Customer Service441743J/506/2292Encourage Innovation341444R/506/2909Recruitment, Selection andInduction Practice463310Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) –Specification – Issue 1 – September 2014 Pearson Education Limited 2014
5Programme deliveryCentres are free to offer these qualifications using any mode of delivery (forexample full-time, part-time, evening only, distance learning) that meets learners’needs. Learners must be in employment or working with a training provider on aprogramme so that they can develop and demonstrate the occupationalcompetence required.Whichever mode of delivery is used, centres must make sure that learners haveaccess to specified resources and to the sector specialists delivering and assessingthe units. Centres must adhere to the Pearson policies that apply to the differentmodes of delivery. Our policy on Collaborative arrangements for the delivery ofvocational qualifications can be found on our website: www.edexcel.com/policiesThere are various approaches to delivering a successful competence-basedqualification. The section below outlines elements of good practice that centres canadopt in relation to learner recruitment, preparation and support, training andassessment delivery, and employer engagement.Elements of good practiceLearner recruitment, preparation and supportGood practice in relation to learner recruitment, preparation and support include: providing initial advice and guidance, including work tasters, to potentiallearners to give them an insight into the relevant industry and the learningprogramme using a range of appropriate and rigorous selection methods to ensure thatlearners are matched to the programme best suited to their needs carrying out a thorough induction for learners to ensure that they completelyunderstand the program
Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualification websites at . Pearson Edexcel Level
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