WEB EDITION VOLVO ON CALL

3y ago
51 Views
4 Downloads
856.11 KB
24 Pages
Last View : 19d ago
Last Download : 5m ago
Upload by : Lucca Devoe
Transcription

WEB EDITIONVOLVO ON CALL

DEAR VOLVO OWNERThank you for choosing Volvo On Call.This document describes the functionality of thesystem, Volvo On Call. An active subscription isrequired to operate the system.The specifications, design features and illustrations contained in this supplement are not bind-ing. We reserve the right to make modificationswithout prior notice.Best regardsVolvo Car Corporation

Table of contents01 Volvo On Call (VOC)Volvo On Call*. 5Overview of Volvo On Call*. 6Using Volvo On Call*. 6Available Volvo On Call* functions. 7Comfort services with Volvo On Call*. 8Volvo On Call* mobile app. 8Remote heater start* via SMS. 10Remote heater start* via SMS. 10Safety services with Volvo On Call*. 11Alert the service centre manually. 12Call roadside assistance. 12Security services with Volvo On Call* . 13Unlock the car via the service centre . 14Menu options with Volvo On Call*. 15Volvo On Call* message in the display. 15Volvo On Call* availability. 16Phone number for service centre . 17PIN code for Volvo On Call*. 18Change of ownership for cars with VolvoOn Call*. 18Personal data. 19012* Option/accessory, for more information, see Introduction.

Table of contents3

VOLVO ON CALL (VOC)

01 Volvo On Call (VOC)Volvo On Call*WARNINGVolvo On Call (VOC)* is a supplementary service that you subscribe to as a customer. Thesubscription consists of safety, security andcomfort services.The Volvo On Call system (hereinafter calledVOC) is linked to the car's SRS and alarmsystems. The car has a built-in GSM modulefor communication between the car andVOC's services. Map (p. 16) shows thecountries where the system is available. Contact your Volvo dealer for current information,since the map may change. The subscription's services/offer are dependent on themarket. Contact your Volvo dealer for information on which services are applicable inyour country.AvailabilityOnce the remote control key has beenremoved from the car, the VOC system'sfunctions are available continuously for5 days and then once per hour during thenext 22 days. After 22 days the system will bedeactivated until the car is started.The VOC system uses GPS (GlobalPositioning System) to locate the car and thecar's built-in GSM module to contact theVOC Service Centre.123The system only works in areas whereVOC's partners have GSM coverage and inthe markets where the Volvo On Call service is available.Just as with mobile phones, atmosphericdisturbances or sparse transmitter coverage may lead to connection being impossible, e.g. in sparsely populated areas.Volvo On Call mobile app (p. 8).Remote heater start via SMS (p. 10).Safety services Automatic alarm (p. 11).Manual alarm (p. 11).Roadside Assistance (p. 12).Security services Theft Notification (p. 13).Stolen Vehicle Tracking (p. 13).Unauthorised Movement Detection(UMD)* (p. 13) 2, 3.NOTEInformation on the InternetA subscription is initiated in connection withthe purchase of the car when the VOC system is activated. The subscription has a timelimit but can be extended, and validity is market dependent.Comfort services01Remote Vehicle Immobiliser (p. 13)1.All calls with the VOC Service Centre willbe recorded.Subscription For more information about Volvo On Call,visit www.volvocars.com Select country Sales & services Volvo On Call. There youcan find, amongst other things, frequentlyasked questions and answers.Using a personal Volvo ID it is possible to login to the mobile app (p. 8). See the SensusInfotainment supplement, section Volvo ID, toread about its advantages and how to createa Volvo ID.Related information Overview of Volvo On Call* (p. 6)Using Volvo On Call* (p. 6)Available Volvo On Call* functions(p. 7)Volvo On Call* availability (p. 16)Phone number for service centre (p. 17)Remote Door Unlock (p. 13).Certain markets.Only applies to the Netherlands.Does not apply to the V40/V40 Cross Country.}}* Option/accessory, for more information, see Introduction.5

01 Volvo On Call (VOC)01 PIN code for Volvo On Call* (p. 18)Overview of Volvo On Call*Personal data (p. 19)Overview of buttons and displays.Using Volvo On Call*In the event of an accident where a belt tensioner, airbag or inflatable curtain is activated, a signal is sent automatically to theVOC Service Centre who ensure that help issent immediately to your location - police,ambulance or other appropriate action.SOS button - in the event of emergencysituationsPress the SOS button for 2 seconds to activate the manual alarm service.Alternatives to the SOS buttonUsing Volvo On Call* (p. 6)In the normal view for MY CAR, press OK/MENU and select Settings Volvo On CallSOS.Menu options with Volvo On Call*(p. 15)ON CALL button - in the event of aproblem with your carRelated information Volvo On Call* message in the display(p. 15)Press the ON CALL button for 2 seconds inorder to activate the service, see AvailableVolvo On Call* functions (p. 7).Alternatives to the ON CALL buttonIn the normal view for MY CAR, press OK/MENU and select Settings Volvo On CallOn Call.6* Option/accessory, for more information, see Introduction.

01 Volvo On Call (VOC)NOTEThe SOS button must only be used in theevent of accident, illness or an externalthreat against the car and its passengers.The SOS function is only intended foremergency situations. Abuse may lead tosupplementary charges.The ON CALL button can be used for allother services, including roadside assistance.Cancelling a serviceA service that has been started can be stopped within 10 seconds with one press on theEXIT button.SettingsPossible options and settings in the menusystem (p. 15). Key lock - decide when the SOS and ONCALL buttons should be activated. Thefunction means that the buttons are onlyactivated if the remote control key is inposition I or II, or if the engine is running. Menu options with Volvo On Call*(p. 15) Volvo On Call* message in the display(p. 15) Overview of Volvo On Call* (p. 6)Overview of available VOC functions via theVOC Service Centre and VOC application.ServiceRemote heater start* via SMS (p. 10)Alert the service centre manually (p. 12)Call roadside assistance (p. 12)Unlock the car via the service centre(p. 14)AppAXAutomatic alarmXManual alarmXRoadside assistanceXXTheft Notification (TN)XXStolen Vehicle Tracking (SVT)XRemote Door Unlock(RDU)XRemote Vehicle Immobiliser (RVI)BXRemote engine start(ERS)B, C Activate service - Used to activate addi-Locating the cartional services, e.g. roadside assistance.ServiceCentreRemote heater start Activate subscription - Used to start thesubscription.01Available Volvo On Call* functionsRelated informationXXXXThe car's instrumentpanelXDriving journalX}}* Option/accessory, for more information, see Introduction.7

01 Volvo On Call (VOC) 01ServiceServiceCentreAppAVehicle informationBattery and chargingstatusDXXSet charging for specific timesDXReminder to plug inthe charging cableDXPreconditioningDABCDXCertain functions are not available on all car models.Certain markets.Certain cars with automatic gearbox.Only applies to the V60 PLUG-IN HYBRID.Related informationXVolvo On Call* mobile appComfort services via phone, such as remoteheater start* via SMS or communicating withthe car via the mobile app.As a VOC user you have access to a mobileapplication that enables you to maintain contact with your parked car via phone.As a VOC user you have access to a mobileapplication that enables you to maintain contact with your parked car via an iPhone, Windows Phone or Android phone. You canlocate the car, remotely lock the car, remotelystart the engine, view information on fuellevel, and a lot more besides. Read moreabout the app (p. 8).Certain functions are not available on all carmodels.Cars equipped with fuel-driven engine blockheater and passenger compartment heater incombination with VOC offer the same settingoptions for the heater as inside the car usinga normal mobile phone. Read more aboutRemote heater start via SMS (p. 10).Related information Available Volvo On Call* functions (p. 7)The mobile application is continuously updated which may mean that this informationdoes not reflect available functionality. Seethe section Information on the Internet (p. 5)for referral to where you can read continuously updated information.The VOC mobile application is available foriPhone, Windows Phones and Androidphones. You can download it from the AppleAppStore, Windows Phone Store or GooglePlay.A personal Volvo ID is required to use themobile app and My Volvo web4 which is apersonal web page for you and your car. Comfort services with Volvo On Call*(p. 8) Safety services with Volvo On Call*(p. 11) See the Sensus Infotainment supplement,section Volvo ID, to read about its advantages and how to create a Volvo ID.Security services with Volvo On Call*(p. 13)Locating the car Volvo On Call* mobile app (p. 8)48XComfort services with Volvo On Call*Certain markets.* Option/accessory, for more information, see Introduction.The position of the car is shown on a mapand there is the option to receive directions tothe car. There is also a digital compass thatpoints the driver in the right direction. Whenyou are within approx. 100 metres from the

01 Volvo On Call (VOC)car there is the option to activate the car'shorn and direction indicators in order to facilitate the search.The car's instrument panelThis function provides the driver with accessto a range of information: fuel level, remainingmileage with existing fuel quantity, averagefuel consumption, average speed, and readings from the odometer and trip meter.Vehicle informationBasic data about the car such as model, registration number and VIN number are easilyaccessible.Anti-theft warningIf the car alarm is activated the driver isadvised of this via the mobile.Remote locking of doorsThe mobile app carries out a "health check"of the car and shows information on bulbs,brake fluid, coolant and oil level.Status for all doors and windows is shown.The driver can lock and unlock the car. Forsecurity reasons the password for the application is always required to remotely unlockthe car.Driving journalRemote heater startChecking the carDetailed information on each journey duringthe last 40 days can be downloaded andsaved. There is also the option to export all orselected journeys from the mobile applicationin spreadsheet format and send this to anemail address. Suitable for travel on officialbusiness, for example.There is the option to deactivate the drivingjournal. In which case the car does not sendany log information after each completedjourney.56Certain car models.Only applies to the V60 PLUG-IN HYBRID.If the car is equipped with a parking heaterthen it can be started immediately or programmed to start at two different time pointswithin 24 hours.Remote engine start (ERS)5Remote start (ERS – Engine Remote Start)means that the car's engine can be startedremotely in order to warm up/cool down thepassenger compartment before departure.The climate control system and audio andmedia system start with the same settingsthat were in use when the car was parked.Running time for an engine started with ERS01can be selected from 1-15 minutes, and theengine is switched off once the time haselapsed. After 2 ERS activations the enginemust be started in the normal way beforeERS can be re-used.WARNINGTo remote-start the engine, the followingcriteria must be met: The car must be supervised.There must be no people or animalsinside or around the car.The car must not be parked in aclosed, unventilated area - the exhaustgases may seriously injure humansand animals.NOTEFollow local/national rules/regulations onidling.Battery and state of charge6See how much charge the hybrid battery hasand whether charging is in progress.Set charging for specific times6If you do not want charging to start straightaway when the charging cable is connected,}}9

01 Volvo On Call (VOC)01 it is possible to use the mobile app to set thetime when charging is to take place.Reminder to plug in the chargingcable6You can enable reminders in your mobile appif you forget to plug in the charging cablewhen the car has been parked.Preconditioning6Preconditioning prepares the car's drive systems and the passenger compartment beforedeparture so that both wear and energyneeds during the journey are reduced. Themobile app is used in the same way as forremote heater start.Related information Available Volvo On Call* functions (p. 7)Comfort services with Volvo On Call*(p. 8)PIN code for Volvo On Call* (p. 18)Remote heater start* via SMSRemote heater start* via SMSCars equipped with fuel-driven engine blockheater and passenger compartment heater incombination with VOC* offer the same settingoptions for the heater as inside the car using anormal mobile phone. It is possible to configure the timer settings by sending the desiredsetting using a mobile phone, see remoteheater start (p. 10).The heater in the car is controlled via SMS.Being able to control the heater in the carwith your mobile phone means effortlessoperation of the heater, increasing the comfort experience at a cost of an SMS.The heater function has two times, in thedescription called T1 and T2. These showwhen the car has reached the set temperature. In order that only the authorised user isable to control the heater, the SMS messagemust contain the car's registration number7followed by the VOC system's PIN code.Related information Remote heater start* via SMS (p. 10)Volvo On Call* mobile app (p. 8)PIN code for Volvo On Call* (p. 18)NOTETake care with where the car is parkedwhen using the remote start function forthe heater as the heater emits exhaustfumes, see the owner's manual for the carfor more information.NOTEEach subcommand is followed by a #character. The message should be writtenas a string without spaces and finishedwith a # character, e.g. # PIN code # 1 #Phone numberThe message must be sent to the followingnumber: 46 70 903 20 40. For some mobilephones, it is possible to create a messagetemplate in order to facilitate simpler andfaster operation.Direct commandsTo start the heater directly:1. Enter the car's registration number followed by # PIN code # 1 #2. Send the message.6710Only applies to the V60 PLUG-IN HYBRID.The registration number can contain both uppercase and lowercase letters.* Option/accessory, for more information, see Introduction.

01 Volvo On Call (VOC)If the heater is running and shall be deactivated immediately:To cancel a previously scheduled heater startthe set time must be deactivated.1. Enter the car's registration number followed by # PIN code # 0 #To deactivate T1:2. Send the message.1. Enter the car's registration number followed by # PIN code # 01 #Time commands2. Send the message.If a new time shall be added then the message is ended with the desiredtime, e.g. 17308.To deactivate T2:Change and activate T1:2. Send the message.1. Enter the car's registration number followed by # PIN code # 11 # Time #2. Send the message.Change and activate T2:1. Enter the car's registration number followed by # PIN code # 12 # Time #2. Send the message.If activation of a previously entered time isrequired:Activate T1:1. Enter the car's registration number followed by # PIN code # 11 #2. Send the message.Activate T2:1. Enter the car's registration number followed by # PIN code # 12 #2. Send the message.8Automatic alarmIf the belt tensioners, airbags or inflatable curtain have been deployed then the followingoccurs:If the heater does not startThere are situations where the heater cannotstart via SMS. In which case, an SMS is sentwith the text "The heater could not start!" tothe mobile number that attempted to initiatethe service.Related informationRemote heater start* via SMS (p. 10)Volvo On Call* mobile app (p. 8)PIN code for Volvo On Call* (p. 18)01Safety services for alarms in the event of accident or emergency.In the event of an accident where a belt tensioner, airbag or inflatable curtain is activated, a signal is sent automatically to theVOC Service Centre.1. Enter the car's registration number followed by # PIN code # 02 # Safety services with Volvo On Call*1. A message is automatically sent from thecar to the VOC Service Centre with information about the car's position and thatthe SRS system has been deployed.2. The VOC Service Centre then establishesverbal contact with the car's driver andtries to find out the extent of the collisionand the need for help.3. The VOC Service Centre then contactsthe necessary assistance (police, ambulance, towing, etc.).If verbal contact cannot be established, theVOC Service Centre contacts the relevantauthorities that assist with appropriate action.Manual alarmContact the VOC Service Centre to requesthelp in emergency situations, see alarm manually (p. 12).The time is always rounded to the nearest 5-minute interval.}}* Option/accessory, for more information, see Introduction.11

01 Volvo On Call (VOC)01 Roadside assistanceAlert the service centre manuallyCall roadside assistanceCall for help in the event of e.g. a puncture,fuel shortage or discharged battery, see Callroadside assistance (p. 12).Contact the VOC Service Centre to requestassistance in emergency situations.Call for help in the event of e.g. a puncture,fuel shortage or discharged battery.1. Press the SOS button (p. 6) for at least2 seconds to call for help in the event ofillness, external threat to the car or passengers, etc.1. Press the ON CALL button (p. 6) for atleast 2 seconds.A separate subscription may need to betaken out for this service.Emergency numberWhen the alarm service is activated the VOCsystem tries to establish contact with theVOC Service Centre. If this is not possiblethen the call is routed to the designatedemergency number for the area where the caris located.Related information Using Volvo On Call* (p. 6)2. The VOC Service Centre receives a message on the need for assistance andinformation about the car's position.3. The VOC Service Centre establishes verbal contact with the driver and agrees onwhat assistance is required.If verbal contact cannot be established, theVOC Service Centre contacts the relevantauthorities that assist with appropriate action.Related information 12* Option/accessory, for more information, see Introduction.Safety services with Volvo On Call* (p. 11)Phone number for service centre (p. 17)2. The VOC Service Centre establishes verbal contact with the driver and agrees onwhat assistance is required.Related information Safety services with Volvo On Call* (p. 11)Phone number for service centre (p. 17)

01 Volvo On Call (VOC)Security services with Volvo On Call*Theft Notification (TN)Security services for assistance in the event oftheft, or remote unlocking if the keys havebeen lost or locked in the car.Automatic signal to the VOC Service Centrein the event of break-in or theft (if the car'salarm system has been activated).Volvo's security services are designed to minimise the risk of the owner losing his/her car.If the car is stolen, it can also be traced andpossibly deactivated.If the car's alarm system is activated then theVOC Service Centre will be notified automatically after a certain time. If the alarm isswitched off using the remote control keythen the service will be interrupted.If the car is de-energised then VOC's sparebattery engages.In addition to safety and security services,certain markets offer an enhanced securitysystem as an option:Security system certified in accordance withStichting VbV which fulfils the requirements inaccordance with Track & Tracing, TT039, 10.Stolen Vehicl

01 Volvo On Call (VOC) 01 6 * Option/accessory, for more information, see Introduction. PIN code for Volvo On Call* (p. 18) Personal data (p. 19) Overview of Volvo On Call* Overview of buttons and displays. Related information Using Volvo On Call* (p. 6) Menu options with Volvo On Call* (p. 15) Volvo On Call* message in the display (

Related Documents:

Volvo 3P-AE 15500 4 Volvo Group Trucks Buses Construction Equipment Volvo Penta Volvo Aero Financial Services Volvo 3P Volvo Powertrain Volvo Parts Volvo Logistics Volvo Information Technology Volvo Group Real Estate, Volvo Technology Volvo Business Services. Volvo 3P-AE 15500 5 AE-Curitiba

the Volvo tonality for pictures. See Volvo Brand Communication Guideline for click the Compress further information. Only use these approved Volvo colors. Use the colors in 100% only – never in tints. For more information and RGB color codes please select the Volvo Layout “Volvo Brand Colors”. Volvo Profile colors Volvo Accent colors

John Deere 425 445 455 Service Repair Manual in the technological know-how of archaeology. . mini volvo excavator volvo mini excavators wheel loaders volvo volvo wheel loader . volvo l90 specs gold rush excavator volvo ec750e specs volvo 290 volvo motor grader volvo

volvo construction equipment parts . Cat Caterpillar 416c Backhoe Loader Service Repair Manual champion motor graders shippensburg volvo volvo off road truck . champion grader volvo construction equipment dealer near me volvo 160 a25g volvo volvo ecr88 specs volvo heav

VOLVO V70 & XC70 Owners Manual Web Edition. DEAR VOLVO OWNER THANK YOU FOR CHOOSING VOLVO We hope you will enjoy many years of driving pleasure in your Volvo. The car has been designed for the safety and comfort of you and your passengers. Volvo is one of the safest cars in the world. Your Volvo

VOLVO C30 Owners Manual WEB EDITION. DEAR VOLVO OWNER THANK YOU FOR CHOOSING VOLVO We hope you will enjoy many years of driving pleasure in your Volvo. The car has been designed for the safety and comfort of you and your passengers. Volvo is one of the safest cars in the world. Your Volvo has also been designed to satisfy all current

VOLVO C30 Owners Manual Web Edition. DEAR VOLVO OWNER THANK YOU FOR CHOOSING VOLVO We hope you will enjoy many years of driving pleasure in your Volvo. The car has been designed for the safety and comfort of you and your passengers. Volvo is one of the safest cars in the world. Your Volvo

Albert Woodfox, 68, has been in solitary confinement since his conviction in 1972 for the murder of a prison guard. He has always maintained his innocence. There is no physical evidence to link him to the crime; the conviction relied pri-marily on the testimony of an eye witness who received favours, including his re- lease, for cooperation. Albert’s conviction has been overturned three .