NATIONAL QUALITY ASSURANCE (NQA)
NATIONAL QUALITY ASSURANCE (NQA)TVET SECTOR (Private TVET Training ProviderEstablishment – NGOs, Churches, Industries andOrganisationsVersion 1.3 2015jlontc png-nqa version 1.2 27/2/2013Document code: NTC PNG-NQA13151Document control code: NTC PNG-NQA1315
NATIONAL QUALITY ASSURANCEFRAMEWORK (NQA)TVET SECTOR - PTVETTPEQuality Audits and Inspections StandardsPrivate TVET Training Provider Establishments(Private and Public training providers who do not receive direct funding from the Government).“NGOs, CHURCHES, INDUSTRIES AND ORGANISATIONS”NOT INTENDED FOR HIGHER EDUCATIONVersion 1.3 2015Document code: NTC PNG-NQA1315jlontc png-nqa version 1.2 27/2/2013Document control code: NTC PNG-NQA13152
ContentIntroduction .4General Control Document .5Accreditation, Registration and Quality Audit processes .6General Principles 7Standard 1- Trainer 8Appendix A .9Standard 2 – Course .10Standard 3 – Institution .11APQN Chiba Principles .12jlontc png-nqa version 1.2 27/2/2013Document control code: NTC PNG-NQA13153
IntroductionThe National Quality Assurance Standard is a set of benchmarks/principles for the qualityaudit and inspection processes of Private TVET Training Provider Establishment(PTVETTPE). These standards are not intended for higher education sector.Accreditation, registration and quality audit processesThe ARQAP comprises of twelve (12) phases/steps including self-assessment, riskassessment, screening, reviews, approval and endorsement.ExplanationPhase 1: Self review is the responsibility of the provider to ensure that the quality of theirfacility including basic education and training infrastructure (classrooms, workshops,tools, learning resources, learning material, learning aids, consumables are adequate andmaintained to the level of standard required to deliver/offer training to the public.Phase 2: Internal review is the processes of screening of pre audit documents andapplications for program/course accreditation and registration of facilities and trainers.The process takes up to one month after the provider launched its applications.Phase 3: External review-1 (external independent reviewers - SAAC) is the process offurther screening and assessment of submissions documents for program/courseaccreditation and registration of facilities and trainers. The process takes up to threemonths after the submissions were prepared.Phase 4: External review-2 (external independent reviewers - Council) is the process offurther screening and assessment of recommendations and approvals by the review-1submission documents. The process takes up to three-four months after the submissionswere submitted.Phase 5-11: Administrative process etc. The process takes up to one month after theendorsement of submissions.Phase 12: Registration database updated and information published; in the website/localpaper.Ultimately, the NQA guidelines will provide auditors; assessors and reviewers thenecessary tools to make the right judgment and decisions to aid PTVETTPE doexcellence in everything they do.jlontc png-nqa version 1.2 27/2/2013Document control code: NTC PNG-NQA13154
General document control requirements:Development date:1.0/2011 (20/11/2011) Nadi, Fiji Islands.Document control code:NTC PNG-NQA13151st Reviewed date:1.1/20122nd Reviewed date:1.2/2013 - 27/2/20133rd Review date:1.3/2015 – 27/2/2015Expiry date:27/2/2017Reviewers (internal):Joe Lokes – a/AD MER BranchKevin Kalis – Monitoring and Evaluation OfficerDianne Pakalu - Research OfficerDistributions:Kevin Kalis - Monitoring and Evaluation OfficerDianne Pakalu - Research OfficerFlorence Bana - Monitoring and Evaluation Officer (Private TVET Coordinator)Objective:Guidance based on relevant audit and inspection compliance requirements and otherPNG legislation and guidelines.Area of applications:Quality management systems covering quality audit, inspection and self-inspection ofprivate TVET training provider establishments including Industries/OrganisationsEditor: Joe LokesPSWDP Project Officer to NTCa/Assistant Director, MER BranchDate: 27/2/2015jlontcSignature: . png-nqa version 1.2 27/2/2013Document control code: NTC PNG-NQA13155
NATIONAL QUALITY ASSURANCE (NTC PNG-NQA) – TVET PROVIDERACCREDITATION, REGISTRATION AND QUALITY AUDIT PROCESSESSELF REVIEW (Provider)[Institutions]Provider prepares applications and filledout pre audit form and submits to NTCfor risk assessment.INTERNAL REVEIW (OFFICERS)[NTC Reviewers]Pre audit form and application received& processed. Submissions prepared forexternal reviewers (1).RECOMMENDATIONElimination Process(If no support data/info)Self assessment &evaluationProviderssubmitsappealsto NTC.FEEDBACK: Improvements required(Timeline set for changes to happen)Deregister provider if refuses to complyPrinting of certificatesSignaturesjlo pngqa reviewed version 1.2/2013 28/8/2013PaymentEXTERNAL REVIEW 1 (SAAC)External reviewers 1 have six (6)meetings a year. APPROVALSAACNoLetter to RTODelivery to RTOEXTERNAL REVCIEW 2 (NTC Council)[Independent Reviewers]External reviewers 2 have four (4)meetings a year ( ,Assessor(s)involved andthe CouncilYesAppealsresultsrecorded.Feedbackto provider.EndorsementRecord updatedcontrol code: ntcpngqa1211RDM[Registration Database Module]Note:Accreditation, Registration and Quality Audit Processes will takes up to eight (8) months for approval and endorsementjlo pngqa reviewed version 1.2/2013 27/2/2013control code: ntc png-Nqa13156
National Quality Assurance Principles²TVET SECTORCORE VALUES: Respect for cultures and traditions. Teamwork Service excellence Flexibility Respect for national, regional & international policies,legislation and regulation.QUALITY MANAGEMENT SYSTEMQuality Planning OperationDocument ControlRecord preservation/retentionCONTINUOUS IMPROVEMENTSMonitoring (compliance)Focus on public/privatesector (government andindustry) requirements:- policies, legislation andregulation.-provider registration(program accredited,facilities registered, alltypes of resources;physical, learning,financial, HR) are inplace for appeals ;Quality policyPlanningReviewmsMeasurements,analysis andimprovements;Internal auditMonitoringImprovementInputFocus on stakeholdersSatisfaction:Resources Management;Education & TrainingRegulations.Training &Competence.FacilityManagement.Accreditation &RegistrationProcesses;Risk assessment.Quality audit.Approvals & endorsementMeasurement, analysis andimprovementsOutput- provider QA systems inplace & effective.-appeals committeeestablished & functioningeffectively.-provider resources areadequate & sustainable.-programs/courses arecredible and meetsstakeholder’s needs andrequirement.-qualifications meets national,regional and internationalstandards.CONTINUOUS IMPROVEMENTS²Private and Public training providers who do not receive direct funding from the Government.7
Quality Assurance Audit StandardsSTANDARD 1 – TrainerThe Private TVET Training Provider Establishment s (PTVETTPE) has trainers who are capable of developing delivery and assessment strategies, learning resourcesand assessing training for each qualification. No individual application will be accepted. All trainers’ application(s) must be endorsed/lodged by Institutions. Trainerswho possess NQF Certificate 3 or 4 in Training and Assessment or equivalent units of competency (5 units) in AQF TAE40110 can be registered as a Trainer.Trainers who possess TOT or Teaching Certificates or Diploma in TVET/Education or Academic Qualifications in Education will be registered as a Instructor. Theycan register as a trainer after 12 months providing they possess PNGQF Certificate 3 or 4 in Training and Assessment. TAA40104 or TAE40110 is/are not criteriato register as a Trainer under the PNG-NQF Trainer Registration. Applicants(s) seeking Trainer Registration must acquire PNG-NQF NC3/NC4 in Training andAssessment or equivalent units of competency from a particular qualification in training and assessment.Criterion - Trainer RequirementsCompliance Elements1.1 Each Private TVET Training Provider Establishment with ten or full time 1.1.1 Existence of master(for institutions with 10 or more full time equivalentequivalent staff directly involved in training and assessment must eitherstaff)employ a registered master trainer to manage the educational processes.1.2 Each Private TVET Training Provider Establishment with less than ten fulltime equivalent staff directly involve in training and assessment must eitheremploy a registered senior trainer to manage the educational processes.1.3 Each Private TVET Training Provider Establishment must employ at leastone registered trainer for every ten or less full time equivalent instructors.1.4 All classes of trainer must have at least achieved the qualification/unit ofcompetency (specialised skills; e.g. trade/technical/professional skills) thatthey are directly involved in delivering and/or assessing. Possession of thequalification/unit of competency must be documented to satisfy auditpurposes.1.5 All trainers involved in direct delivery and assessment must have had atleast two years’ work experiences directly related to the subject matterbeing delivered.1.6 Master, consultant and senior trainers must have had at least five yearstraining experience (non-technical/professional experience).1.7 Trainers must have had at least three years training experience.1.8 Trainers must possess relevant national qualifications in training andassessment. For each class of trainer there will be a national qualificationeach of which will require the achievement of a set of units of competency(refer to appendix A page 9).1.9 Where more than one person is involved in delivering and assessing unit ofcompetency, one person can satisfy the pedagogical(instructive/educational) requirements and the other can satisfy thetechnical expertise requirements provided that the totality of therequirements for an instructor or assessor is present.1.2.1 Existence of senior trainer (for institutions with less than 10 full timeequivalent staff).1.3.1 Employment of at least one registered trainer for every ten or less fulltime equivalent instructors.1.4.1 Trainers have at least achieved the qualification/unit of competency inthe specialised skills area/subject matter they are involved in deliveringand/or assessing. iesTextile etc.1.5.1 Trainers have at least two years relevant work experience in the subjectmatter to be delivered and or/ assessed. The work experience should atleast at the level of the qualification/ unit of competency.1.6.1 Master, Consultant or Senior Trainers must have five years full time jobexperience; an occupation or a paid job as a trainer in an industry. Parttime job, teaching or lecturing in an institution is not an equivalent.1.7.1 Trainers, Instructors or Assessors must have three years full time jobexperience; an occupation or a paid job as a trainer in an industry.Part time job, teaching or lecturing in an institution is not anequivalent.1.8.1 Master and consultant trainer must possess at least fourteen units ofcompetency. Senior trainer must possess at least six (6) units ofcompetency. Trainer must possess five (5) units of competency. Instructormust possess at least three (3) units of competency and the Assessor mustpossess at least two (2) units of competency. Refer to appendix A page 9for sample list of units of competency. All Units must be equivalent toPNG-NQF Qualifications in Training and Assessment.1.9.1 Where two people deliver/assess, the totality of expertise is present.8
Appendix AReference; standard 1 - criteria 1.8, compliance element 1.8.1Units of competentResearch and develop competency standardsDevelop teams and individualUndertake organisational training needs analysisDetermine and manage scope of training and assessment servicesLead and conduct training and/or assessment evaluationsLead and coordinate assessment systems and servicesLead and coordinate training servicesUse competency standards to meet client needsDesign and develop learning programsPlan and organise assessmentDevelop assessment toolsDesign and organise learning resourcesFacilitate individual learningAssess competenceFacilitate group based delivery AssessorInstructorTrainerSenior TrainerMaster/consultantTrainerClasses of trainer 9
STANDARD 2 – CourseThe courses registered by Private TVET Training Provider Establishment must be PNG Qualification Framework (PNGQF)qualifications.Compliance ElementsCriterion - Course Requirements2.1 All courses must address nationally registered 2.1.1 Courses must address nationally registeredqualifications NATTB standards (where they exist) andqualifications or NATTB or industry standards anduse the title of the national qualification or NATTBuse the title of the national qualification.standards (for example, National Certificate 2 inAll Academic programs must be accredited withCommercial Cookery).Commission of Higher Education (CHE).2.2 Where a course achieves some but not all units of2.2.1 Course/s is/are “Statements of Attainment” and meetscompetency from a qualification/s the course titlean industry need. Diploma programs should take atwill be “Statement of Attainment in (name, as agreedleast two years or twenty four months duration.by the industry)”.2.3 Where a course provides some of the underpinning 2.3.1 Short or one-day course(s) are “Statements ofknowledge and skills associated with a set of units ofAttendance” or “Certificate of Participation” in (name)competency, the course title will be “Statement ofAttendance in (name)”2.4 Where standards do not exist for an occupation, the 2.4.1 Standards have been developed with industry and thecourse proponents must develop draft standards (orcourse meets those standards (e.g. tourism &adopt existing standards from elsewhere) inhospitality, industry, IT, maritime, legal, social,association with industry and achieve those standards.community and health, etc.).2.5 Where units of competency do not exist or do not meet 2.5.1 Short courses must have industry support.a specific training need, short courses can be createdbut require support from the industry that they meeta defined need. The course will carry the title of“Course in (name)”.2.6 Delivery and assessment specifications (which include 2.6.1 Delivery and assessment specifications must beduration, staff/student ratios and on job experience)appropriate for the achievement of the standards.must be appropriate for the achievement of thestandards.2.7 Where NATTB skills testing is a requirement for a 2.7.1 NATTB skills test carried out for issue of qualifications.national qualification, the national qualification canonly be issued if the learner successfully passes theNATTB skilled test.2.8 All courses must include studies about HIV/AIDS 2.8.1 All courses must include studies about HIV/AIDSprevention.prevention2.9 Qualifications that have been registered overseas by 2.9.1 Foreign qualifications – only foreign institution andaccreditation bodies recognised by the by the NTC,or/ personal has the authority to issue theand which comply with the Government policy andqualification and quality control is vested with anregulations will gain automatic recognition as foreignexternal and or/foreign body.(but not the title of national) qualifications.2.10 NTC logos can be used on testamurs for registered2.10.1 NTC logos to be used only for registered nationalnational qualifications and Private TVET Trainingqualifications and training providers.Provider Establishment (PTVETTPE).2.11 Testamurs with national logos may only contain the 2.11.1 Testamurs/certificates contain limited informationand must include transcript. Details of modules/following information: name of RTO/s and associatedsubjects studied can be provided if necessary onsignature/s, name of graduate, qualification title anda separate document which should not containunit/s of competency achieved.the national logo.2.12 Where more than one training provider has been2.12.1 Testamurs/certificate for the qualification shouldinvolved in the training/assessment of a student, thehave the names of all the providers involved in thetestamurs for qualification should have the names ofdelivery/assessment and must include transcript.all the providers.10
STANDARD 3 – InstitutionThe Registered Private TVET Training Provider Establishment has the capability to deliver and/or assess qualificationsin their scope of registration in accordance with the Government of PNG policy.Compliance ElementsCriterion - Institution Requirements3.1 The PTVETTPE must possess or have access to3.1.1 Access to facilities and tools.facilities, tools, equipment and material appropriate toachieve the relevant standards.3.2 The PTVETTPE is a viable entity both from a3.2.1 The registered Private TVET Training Providermanagement and financial perspective.Establishment (PTVETTPE) is a viable entity.3.3 Private training providers must be registered with the3.3.1 Private TVET Training Provider Establishment mustInvestment Promotion Authority (IPA).Registered with IPA. The organisation can onlyissue qualifications that it is registered to deliver.Foreign RTOs must establish a partnership withPNG PTVETTPE, Company/Industry to deliverforeign qualification with a written MOU/MOA.3.4 The fees charged are reasonable.3.4.1 Fees charged are reasonable (must include detailexplanation if fees are significantly higher than otherinstitutions).3.5 Promotion should:3.5.1 Promotion only should include courses that area) only include courses that are registered.registered. Contain key information needed forb) contain such as entry/ selection requirements,student decision making that is not misleading andcourse requirements and employment outcomes.inaccurate.3.6 Have a program of awareness raising of HIV/AIDS3.6.1 Have a program of awareness raising of HIV/AIDswithin the workplace.within the workplace.3.7 Comply with all Government of PNG laws and3.7.1 Comply with all Government of PNG laws andregulations including those related to the employmentregulations including those related to theof foreign expertise.employment of foreign expertise.3.8 Training organisations that have been registeredoverseas by accreditation bodies recognised by NTCwill gain automatic recognition.3.9 Consultancy Training Services must have basic facilityto operate from.3.10 PTVETTPE contact detail must include Land Line(telephone and fax machine).3.11 QMS – Quality Management System must beeffective, efficient and accessible to all staff, thenational, regional, and international QualityAssurance Agencies.3.8.1 Organisation is quality controlled by a foreignaccreditation authority.3.9.1 Consultancy Training Services must have a basicfacility to operate from. This include an office, aclassroom to sit at least five (5) – ten (10) people,training materials, training resources, adequatestock of consumables, audio visual equipment,range of other resources to compliment learningand assessment process and training/enrolmentrecording system or database and must befinancially viable.3.10.1 RTO contact detail must include Land Line(telephone and fax machine).3.11.1Quality Management System (QMS) must beeffective, efficient, and accessible and shouldintegrate updated or continuous improvementrecords of (provide a copy of QMS processes):financial statements, stock list of training material,training resources, consumables, equipment, tools,training aids, students certifications, staff personalfiles and records, enrolment including course fees,programs development, staff development andtraining, program delivery, assessment andcertifications issued, course advertisement.,student’s disputes and appeals process.,improvements and changes (reference to QA auditreport) and other relevant educational activities.11
STANDARD 4 – MRA/MRQThe mutual recognition of professional qualifications, based on certain assumptions and principles. These are firstlythat of “recognition of the essential equivalence of the objectives of national legislation” and therefore of theprinciple of the comparability of university studies between countries or member states. The second principle onwhich mutual recognition is based, is mutual trust between countries or member states/countries.Compliance ElementsCriterion - Documents Requirements4.1.1 Document requirements:4.1 Documents Avoid stapling the documents in order to saveThe assessment will be delayed if the Agency ortime when scanning your documents.Authority have to ask for further documentation,certification of copies etc. It is therefore important Copies should be readable, preferably colourthat applicants carefully follow the documentationcopies.requirements. Note that the National Training Council mayhand any forged documents to the police. Only original documents must be provided. Copies of degree or certificates awards issuedmust be stamped by the Higher EducationCommission or confirmation by the PacificRegistry of Qualifications and Standards (PRQS)– SPBEQ or Authorities/Agencies.4.2 Qualifications4.2.1 If you have more than one higher educationqualification (e.g. a bachelor’s degree and amaster’s degree), please enclose all of thedocuments.o Only enclosed primary and lower secondarycertificates in case the qualification you wantto have assessed is a primary, lower secondary,vocational or general upper secondaryqualification: Copy of transcript(s) or list(s) of subjects passed.If you are unable to provide any transcript orother official list, please list in your own wordsthe subjects you have studied and passed. Copy of translation of the diploma(s) orcertificate(s) mentioned if they are not inEnglish. Please see the section on translations. Copy of (if any) Diploma Supplement, pleaseenclose it. This may refers to the RPL DiplomaSupplement issued by higher education or TVETinstitutions or the Education Authorities in othercountries. Copy of the entrance qualification:o Upper secondary qualification (e.g. high schoolcertificate) if you want assessment of a highereducation qualification.o Primary/lower secondary qualification if you wantassessment of a general upper secondaryqualification. If your name has changed since the documentswere issued, please enclose a copy of the namechange documentation, e.g. marriage certificate. If your qualifications have been assessed before,please enclose a copy of former record ofassessment(s) or recognition decision(s). If you want another person to act on your behalfin connection with your application, you mustgive that person power of attorney to do so. Thepower of attorney must be in writing and dated,12
4.3 Certified copiescontaining the name, address, postal code andtown, e-mail address, phone number, birthcertificate number (if none: date of birth) andsignature of the person you have authorised toact on your behalf.4.3.1 All copies of original documents or translations mustbe certified, i.e. an authority must have signed andstamped each page to confirm that the copies areidentical with the documents that you havepresented as original documents. The authoritythereby confirms that they are not copies of copies,but it does not attest to the authenticity of theoriginal documents. How to have your copiescertified.1. The institution/authority that issued thedocument2. A PNG authority, e.g. a foreign employmentoffice, a job centre, International Citizen Service,an educational institution or a PNG embassy orconsulate3. The embassy or consulate in PNG of the countrywhere the document was issued.4. Relevant work experience List the most important periods of employmentwhere you have used your qualification (home orother country). We do not assess your work experience, but theinformation you give about work experience mayfacilitate the assessment of your qualification.5. Additional information Information about any other circumstancesrelevant to the assessment of your qualification,for example:o study periods completed at anotherinstitution.o credit transferred from another institution.o credit granted for professional experience.o professional license issued by professionalassociation/authority.6. Contact to authorities in the country ofeducation We ask you to accept that we may contact youreducational institution or a relevant authority inthe country where you obtained yourqualification, in case we want to haveconfirmation of information about thequalification.7. Contact person Provide information, if the application is beingsubmitted by somebody other than thequalification holder. The Agency will send theassessment to the qualification holder and acopy of the assessment to the contact person.8. Signature of the holder of the qualification As qualification holder you are asked to acceptthat the PNG Agency for Higher Education or13
TVET performs an assessment of yourqualifications, and you do this by signing theapplication form. Normally your consent isrequired even if somebody else is submittingthe application. By signing the form you also certify that theinformation given in the application is correctand that the enclosures are authenticdocuments relating to you. If you have morethan one higher education qualification (e.g. abachelor’s degree and a master’s degree), pleaseenclose all of the documents.Only enclosed primary and lower secondarycertificates in case the qualification you want tohave assessed is a primary, lower secondary,vocational or general upper secondaryqualification. Copy of transcript(s) or list(s) of subjects passed.If you are unable to provide any transcript orother official list, please list in your own words thesubjects you have studied and passed. Copy of translation of the diploma(s) orcertificate(s) mentioned if they are not inEnglish. If you have a Diploma Supplement, pleaseenclose it. This may refers to the RPL Diplomaissued by higher education or tvet institutions oran authority in PNG or country within the region. Copy of the entrance qualification:o Upper secondary qualification (e.g. highschool certificate) if you want assessment ofa higher education qualification.o Primary/lower secondary qualification if youwant assessment of a vocational or generalupper secondary qualification. If your name has changed since the documentswere issued, please enclose a copy of the namechange documentation, e.g. marriage certificate. If your qualifications have been assessedbefore, please enclose a copy of formerassessment(s) or recognition decision(s). If you want another person to act on yourbehalf in connection with your application, youmust give that person power of attorney to doso. The power of attorney must be in writingand dated, containing the name, address, postalcode and town, e-mail address, phone number,civil registry number (if none: date of birth) andsignature of the person you have authorised toact on your behalf.4.5 Translation4.5.1 Documents in English require no translation but forFrench speaking countries e.g. French Polynesia orNew Caledonia would require translation.Translations of required documents must normallyhave been made by or approved by one of thefollowing:14
4.5 Promotion should:a) only include courses that are registered.b) contain such as entry/ selection requirements,course requirements and employment outcomes.4.6 Have a program of awareness raising of HIV/AIDSwithin the workplace.4.7 Comply with all Government of PNG laws andregulations including those related to the employmentof foreign expertise.4.8 Training organisations that have been registeredoverseas by accreditation bodies recognised by NTCwill gain automatic recognition.4.9 Consultancy Training Services must have basic facilityto operate from.3.10 PTVETTPE contact detail must include Land Line(telephone and fax machine).3.11 QMS – Quality Management System must beeffective, efficient and accessible to all staff, thenational, regional, and international QualityAssurance Agencies. a translator and interpreter authorised by the PNGGovernment or Authority embassy or consulate of the country where theoriginal document was issued or the translationwas made a PNG Embassy or Consulate.4.5.2 Translations made by interpreters attached toImmigration authorities responsible for Refugees,interpreters from the interpreter service of theImmigration Authorities or the ForeignEmployment Office and, in individual cases, policeinterpreters. We may also accept other translationson a case by case basis, including legalisedtranslations and original translations stamped by anotary are accepted. If in doubt, please ask theAgency or Authority.4.4.1 Promotion only should include courses that areregistered. Contain key information needed forstudent decision making that is not misleading andinaccurate.4.4.1 Have a program of awareness raising of HIV/AIDswithin the workplace.4.7.1 Comply with all Government of PNG laws andregulations including those related to theemployment of foreign expertise.4.8.1 Organisation is quality controlled by a foreignaccreditation authority.4.9.1 Consultancy Training Services must have a basicfacility to operate from. This include an office, aclassroom to sit at least five (5) – ten (10) people,training materials, training resources, adequatestock of consumables, audio visual equipment,range of other resources to compliment learningand assessment process and training/enrolmentrecording system or dat
png-nqa version 1.2 27/2/2013 Document control code: NTC PNG-NQA1315 1 NATIONAL QUALITY ASSURANCE (NQA) TVET SECTOR (Private TVET Training Provider Establishment – NGOs, Churches, Industries and Organisations Version 1
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