ServSafe Alcohol Examination Administration Handbook
ServSafe Alcohol Examination Administration HandbookServSafe Alcohol Examination Administration Handbook About This HandbookThe National Restaurant Association has prepared this handbook to help you properly administer the ServSafeAlcohol Advanced Proctored Exam and ServSafe Alcohol Primary Exam. Please read and become thoroughlyfamiliar with this information prior to administering either ServSafe Alcohol Exam.For your convenience, this handbook, along with the documents referenced within it, are also available atServSafe.com.Please be aware that Section II contains the step-by-step procedures involved in preparing for and managingServSafe Alcohol Exams in both print and online formats.DisclaimerThe information presented in this handbook has been compiled from sources and documents believed to be reliable and represents the best professionaljudgment of the National Restaurant Association. However, the accuracy of the information presented is not guaranteed, nor is any responsibilityassumed or implied by the Association for any damage or loss resulting from inaccuracies or omissions.The Association prohibits discrimination in all its programs and activities on the basis of race, color, national origin, gender, religion, age, disability,political beliefs, sexual orientation, or marital or family status. The Association is an equal opportunity employer. 2020 National Restaurant Association Educational Foundation. All rights reserved. ServSafe, the ServSafe logo, and ServSafe International are trademarks ofthe National Restaurant Association Educational Foundation and are used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiaryof the National Restaurant Association. Not for individual Sale.10102101 v.1712 Page 1 of 23
ServSafe Alcohol Examination Administration HandbookTable of ContentsSection I—PoliciesNational Restaurant Association Contact Information.4About the ServSafe Alcohol Advanced Proctored Exam.5About the ServSafe Alcohol Primary Exam.5Exam Security.6Definition and Responsibility.6Responsibilities for Approved ServSafe Alcohol Instructors andRegistered ServSafe Alcohol Online Proctors.6Security Violations.7Appeals Policy.7The Exam Security Department and Practices.7The Exam Security Department.7Data Forensics.7Audits and Unannounced Audits.8Exam Location Standards.8Exam Accommodations and Irregularities.9Exam Accommodations: Identifying Examinees with Special Needs.9Exam Irregularities.9Examinees with Disabilities.9Foreign Language tentional or Unintentional Disclosure of Test Items.10Restroom Breaks.10Recertification. 11Recertification. 11 2020 National Restaurant Association Educational Foundation. All rights reserved. ServSafe, the ServSafe logo, and ServSafe International are trademarks ofthe National Restaurant Association Educational Foundation and are used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiaryof the National Restaurant Association. Not for individual Sale.10102101 v.1712 Page 2 of 23
ServSafe Alcohol Examination Administration HandbookSection II—ProceduresSection II – Procedures. 12Resolving Technical Issues. 13Submitting a Request for Exam Accommodation. 14Submitting an Irregularity Report. 15Submitting an Appeal Request Form. 16Examinee Instructions to take the ServSafe Alcohol Online Course & Primary Exam. 17Scheduling and Administering the ServSafe Alcohol Online Advanced Proctored Exam. 19Instructor/Proctor Instructions to View Exam Scores Online. 21Examinee Instructions to View Exam Scores Online. 23 2020 National Restaurant Association Educational Foundation. All rights reserved. ServSafe, the ServSafe logo, and ServSafe International are trademarks ofthe National Restaurant Association Educational Foundation and are used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiaryof the National Restaurant Association. Not for individual Sale.10102101 v.1712 Page 3 of 23
ServSafe Alcohol Examination Administration HandbookSection I—PoliciesNational Restaurant Association Contact InformationIf you have any questions related to the administration of any Association exams, we can assist you prior to, on,or following your exam date. Note: When contacting the Association, please have your name and class sponsorinformation available.You can contact the Customer Care Center by any of the methods below.Our standard business hours are Monday through Friday, 8:00 a.m. – 9:00 p.m. (EST).Mail: National Restaurant AssociationAttention: Customer Care Center233 S. Wacker Drive, Suite 3600Chicago, IL 60606-6383Phone: 800.765.2122Fax: 866.665.9570 (toll-free) or 312.583.9853 (local)Website: ServSafe.comEmail: ServiceCenter@restaurant.orgExam Security Department: examsecurity@restaurant.orgExam Security Hotline: 888.291.6462 Please select option 5. 2020 National Restaurant Association Educational Foundation. All rights reserved. ServSafe, the ServSafe logo, and ServSafe International are trademarks ofthe National Restaurant Association Educational Foundation and are used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiaryof the National Restaurant Association. Not for individual Sale.10102101 v.1712 Page 4 of 23
ServSafe Alcohol Examination Administration HandbookAbout the ServSafe Alcohol Advanced Proctored ExamThe ServSafe Alcohol Advanced Proctored Exam is secure, copyrighted, and developed independently of ourtraining materials. It adheres to all valid test development criteria. The questions are rotated on a scheduled basisto reflect the most up-to-date responsible alcohol service information. Although the questions will vary from examto exam, they provide a fair assessment of each examinee’s knowledge.Exam development includes a systematic process that pilots questions to check their accuracy, relevance, technicalquality, and readability. Pilot questions are used to investigate the appropriateness and feasibility of using thequestion; at no time is the examinee graded on any pilot question.Secure, standardized exam administration assures the highest degree of integrity for the entire testing processand allows examinees to perform to their maximum level of capability. A ServSafe Alcohol Advanced Certificateconfirms that the student has mastered the critical knowledge necessary to be capable of providing responsiblealcohol service.About the ServSafe Alcohol Primary ExamThe ServSafe Alcohol Primary Exam is a nonsecured and copyrighted exam. It covers the learning objectives ofthe text.The nonsecured ServSafe Alcohol Primary Exam tests for basic knowledge to provide responsible alcohol service.A ServSafe Alcohol Certificate represents that the student has studied how to serve alcohol responsibly and isknowledgeable in this field of study. 2020 National Restaurant Association Educational Foundation. All rights reserved. ServSafe, the ServSafe logo, and ServSafe International are trademarks ofthe National Restaurant Association Educational Foundation and are used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiaryof the National Restaurant Association. Not for individual Sale.10102101 v.1712 Page 5 of 23
ServSafe Alcohol Examination Administration HandbookExam SecurityDefinition and ResponsibilityExam Security — Protecting the exam, related processes, and persons from any operational risks associated withthe development, publication, storage, transfer, and administration of the exam.Exam Security is the responsibility of everyone involved in and impacted by the exam process, this includes, but isnot limited to:n National Restaurant Association, American National Standards Institute (ANSI), Conference for FoodProtection (CFP), other CFP Exam providersn Subject matter experts who write and review exam itemsn Vendors (printing, data destruction, service providers)n Approved ServSafe Alcohol Instructorsn Registered ServSafe Alcohol Online Proctorsn Course and exam sponsoring organizationsn Employersn Regulatory, law enforcement and government agenciesn The publicResponsibilities for Approved ServSafe Alcohol Instructors and Registered ServSafe AlcoholOnline ProctorsExam proctors have these responsibilities:n Follow the exam administration guidelines in this handbook (including how to handle exam irregularities andaccommodations), and stay current with changes to procedures.n Organize and administer all exam location activities and procedures to ensure secure, standardized examadministration.n Maintain exam security, report security breaches, and cooperate with any security-related inquiries.n Ensure the integrity of the exam by not: Reviewing or discussing any ServSafe Alcohol Advanced Proctored Exam or sharing the actual examquestions/answers with anyone at any time (especially examinees). Reviewing or discussing, any ServSafe Alcohol Primary Exam or sharing actual exam questions/answerswith anyone at any time (especially examinees). Administering the exam to yourself, to anyone who might pose a conflict of interest (i.e. a relative) or anexam security risk. Constructing answer keys for their own use, grade exams yourself, make copies of the answer portion of theExamination Answer Sheet, or print any screens from the Online Exam. Use information gleaned from an exam to teach a course. Exams are for examinee testing purposes only. Falsifying or tampering with Examination Answer Sheets, score results, or certifications.n Return all appropriate exam materials within two business days from the date of the exam or grade the OnlineExam within one day of proctoring.n Ensure there is one registered exam proctor per every 35 examinees and/or per exam room (in the event wheremore than one exam room is needed). Ensure there is one registered exam proctor per every 15 online examinees.n Identify each examinee accurately to prevent a situation where someone may attempt to take the exam onsomeone else’s behalf.n Maintain documentation on conformance of exam location to Association standards.n Conducting exam administrations in accordance with all requirements set by state/local regulatory authorities.ServSafe Alcohol regulatory requirements are located on the Regulatory Information tab on ServSafe.com.n Treat all examinees in a fair and equitable manner. 2020 National Restaurant Association Educational Foundation. All rights reserved. ServSafe, the ServSafe logo, and ServSafe International are trademarks ofthe National Restaurant Association Educational Foundation and are used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiaryof the National Restaurant Association. Not for individual Sale.10102101 v.1712 Page 6 of 23
ServSafe Alcohol Examination Administration HandbookSecurity ViolationsAny incident perceived to damage the security of the exam will be investigated by the Association.This includes, but is not limited to:n Theftof test content and other confidential informationor sale of test content and other confidential informationn Test fraud, cheating, or falsification of certificationn Hacking into test item banksn Assisting or taking the test for an examineen Lack of test security before, during, or after test administrationn Misrepresentation of identityn Failure to follow the procedures in this handbook.n DistributionInvestigations are launched within five business days of notification of an alleged violation. If there are no issueswith the investigation, resolution typically occurs within 30 days or less. If issues arise during the course of aninvestigation, it may take longer.During the course of an investigation, the Association has the right to suspend class scoring, as well as examproctor and course instructor privileges. Exam proctors, course instructors, class sponsors, and examinees who arenotified of an investigation are expected to expediently and honestly cooperate with all requests for information.The Association reserves the right to revoke an examinee’s certificate based on any action that compromises thevalidity, reliability, security, or integrity of Association certification exam programs. The Association reserves theright to audit ServSafe Alcohol classes and exam administrations. The Association has the right to issue warnings,probation, or revoke instructor and/or proctor privileges based upon the outcome of an investigationand/or at will.Appeals PolicyAny examinee who is denied eligibility to sit for the exam, denied accommodation, failed the exam, had an examterminated due to cheating, has had a certificate revoked, or any proctor wishing to appeal an action resulting from aninvestigation may appeal the decision by submitting an Appeal Request Form within 30 days of the initial incident.The Association will review and render a decision within 30 days of receipt of the form. This decision is final.The Exam Security Department and PracticesThe Exam Security DepartmentAs an instructor or proctor, you are not alone in maintaining and monitoring the level of exam security involved inthe administration of the ServSafe Alcohol Exams. The Exam Security Department is available to assist you withany issues you feel may threaten the security or integrity of the exam.You can reach the Exam Security Department at examsecurity@restaurant.org (You must include “Exam Security”in the subject line) or call 888.291.6462, select option 5, for the Exam Security Hotline.Data ForensicsThe Exam Security Department regularly analyzes data collected from exams, looking for any irregularities thatmay indicate a lack of exam security, test fraud or cheating. Exam data is also used to determine whether or notsuch policies as the Exam Retest Policy (page 11) are being adhered to. 2020 National Restaurant Association Educational Foundation. All rights reserved. ServSafe, the ServSafe logo, and ServSafe International are trademarks ofthe National Restaurant Association Educational Foundation and are used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiaryof the National Restaurant Association. Not for individual Sale.10102101 v.1712 Page 7 of 23
ServSafe Alcohol Examination Administration HandbookAudits and Unannounced AuditsAn audit (announced or unannounced) may be scheduled by the Exam Security Department at anytime. Auditsallow the Association to ensure that exam security standards are being met and evaluate the overall performance ofan instructor, proctor, or sponsor organization’s exam administration practices.Once the results have been reviewed and the audit is complete, the Association will share its findings with theinstructor, proctor, or sponsor organization. We will then work with them to improve any areas they may be havingdifficulty with or help them maintain any areas in which they already excel.Exam Location StandardsLocations must conform to all federal/state/local legal requirements for safety, health, and accessibility for allqualified candidates. Keep documentation on file about locations and the conformance of the location to thefollowing standards:n Permitsall examinees to perform to their highest level of ability.safety, building (including codes regarding smoking) and occupancy codes in the local jurisdiction.n All state and/or local liquor regulatory requirements for exam administration.n Adequate lighting, heating, cooling, ventilation, writing surfaces, and seating.n Acoustics (allows examinees to hear instructions clearly).n These items are prohibited at the exam location: bags/purses, books, papers, pagers, cell phones, and anyelectronic device that can be used to capture/record exam content. In the event an examinee brings any of theseitems to the exam location, they must be collected prior to the exam administration and placed in a location thatprohibits their use during testing and inaccessible even if the examinee needs to temporarily leave the examlocation (i.e. res
the National Restaurant Association Educational Foundation and are used under license by National Restaurant Association Solutions, LLC, a wholly owned subsidiary of the National Restaurant Association. Not for individual Sale. 10102101 v.1712 Page 4 of 23 Section I—Policies National Restaurant Association Contact Information
The ServSafe exam is secure, copyrighted, and developed independently of ServSafe training materials. It adheres to all valid test development criteria. Exam questions are rotated on a scheduled basis to reflect the most updated food safety information. Although the questions will vary from exam to
The metabolism of alcohol is primarily dependent on the activity of ADH, and the average adult blood alcohol concentration decreases 15 - 20 mg/dL/hour. A drink of alcohol is defined as 14 grams of alcohol. Fourteen grams of alcohol are contained in 12 ounces of beer (5% alcohol content), 5 ounce
Benefits of the ServSafe Food Protection Manager Certification Obtaining this certification will be of value to you in several ways. Validates your professional credibility. National accreditation as a food protection manager offers you acceptance in all 50 states for regulatory requirements up to 16 hours.
7)The alcohol which contains only one carbon atom and has the common name of wood alcohol is A)methanol. B)glycol. C)glycerol. D)ethanol. E)phenol. 7) 8)The common name of CH3OH is A)antifreeze. B)grain alcohol. C)wood alcohol. D)rubbing alcohol. E)glycerol. 8) 9)The alcohol which contains two carbon atoms and has the common name of grain .
7 A number of studies on alcohol-related morbidity have found a J-shaped curve, i.e. those who drink no alcohol appear to have a greater risk of death from conditions linked to alcohol than those who drink a small amount of alcohol per week, but as drinking gets heavier, the risk of alcohol-related death increases steadily.
The answer key notes areas of weakness and directs learners to the appropriate sections of ServSafe Manager Book 7th Edition for further study prior to class. Additionally, you as an instructor can use the results of the diagnostic test to note which areas of content will require extra attention in the class. Ask learners to send their .
to-date ServSafe Food Manager certification. The FDA requires every facility to have a person in charge on site during open hours and also directs that the person in charge should have a food manager certification. Provide ServSafe Food Handler training for your workers as well as COVID-19 training videos for Reopening Guidance, Delivery and
Test Report No.: E1051 .04 -501 -47 Report Date: 07/12/16 Page 7 of 11 7.0 Test Results : The temperature during testing was 21.6 C ( 71 F). The results are tabulated as follows: Test Specimen #1 : Title of Test Results Allowed Note Operating Force, per ASTM E 2068 Initiate motion: 45 N ( 10 lbf) 60 N (13 lbf) max. Maintain motion:
