Starfish Retention Solutions Client Pitch

Starfish TrainingYoungstown State University

Agenda Overview of Starfish Starfish at Youngstown State University Goals ExpectationsDemonstrationHands-on training Questions throughoutSlide 2

The Starfish Story

What is Starfish?“I made adifference forthat one.”Starfish is:A Student Success CompanyThey believe:The campus community engaged with astudent will lead to that student’s success.They help academic institutions.Identify. Which students are at risk now?Guide. Where do I go to get/offer help?Connect. When can I get help?Optimize. How are services performing?Slide 4

Starfish Solutions Student concerns are manually flagged when observed, andautomatic surveys are sent out week 2 and week 5. Automatic flags are raised based on Blackboard online grade bookdata. Recommendations are communicated to the student. Appropriate staff are informed of flags raised and cleared. Notes and cleared flags close the loop with faculty when progressSlide 5is made.

Starfish at Youngstown State UniversityA collaborative effort between the staff, faculty andadvisors at YSU to ensure student success andpersistence.Goals:Increase participationCreate a central online location to store flags,notes and interventions.Help keep advisors and coordinators informedIncrease retention rates.Increase graduation rates.

THENEARLY WARNING:andNOW Multiple requests frommultiple sources Various paper or on-lineforms Several items to completefor each student Little feedback aboutstudent referral No knowledge of who isaddressing studentconcern One request week 2 andweek 5 from one source One electronic form One box to click on aroster-type form Typically one-day turnaround from referralsource Student universityconnections can beviewed

Flags for Fall 2012Flag NameDescriptionPoor AttendanceNo AttendanceIndicates any student who is not attending class on a regular basis,or has not attended class at all.Low GradesIndicates a student who has not been successful in tests, orclass assignments.Tutorial ReferralIndicates a student would benefit from a tutor.Needs CSP OutreachIndicates a student would benefit from a CSP intervention.KudosIndicates a student is demonstrating good academic progress.

Specific ExpectationsInstructors Raise flagswhenappropriate. Submit flagsurvey whenemailed. Clear flags asappropriateGeneral CSPCoordinators Receiveemailnotificationsfrom Starfish Recordfollow upactions inStarfish: Add notes E-mailstudentsand faculty Clear flagsAcademicAdvisors Receiveemailnotificationsfrom Starfish Monitoradvisees,add notes,makereferralsPeer Mentors View flags ontheirassignedstudents E-mail andcall flaggedstudents Add notesand e-mailinstructors Notifysupervisor ifflag shouldbe clearedSlide 9

Example Survey Reminder to InstructorDear Instructor,As you know, we are piloting a new software solution from Starfish Retention Solutions that will help us make theprocess of reporting on the academic progress of our freshmen business students as easy and efficient as possible.Starfish works in conjunction with our existing CMS.Please click the link below and login to the CMS. You will be directed to your outstanding flag surveys in Starfish.Once you reach the flag survey grid, simply check the box next to the particular student's name where you have aconcern. The flag options include Excessive Absences, Low Grade Concern, Poor Participation and General Concern.Then click Submit. If you don't have any concerns, just click Submit. The appropriate academic advisor will benotified of your flags and take any appropriate actions.You have 2 surveys which need to be completed.Outstanding Surveys:Course #1Course #2View Surveys in Starfish!This is a quick and easy way for you to tell us how the freshmen business students enrolled in your courses aredoing. Your responses will help us know which students to reach out to and offer help.Thank you,Starfish Team

Flag Surveys Faculty will receive an email reminding them to complete a flag survey for their courses.They simply check the appropriate boxes and click Submit to raise flags.

Flagged Students Receive: An automatic email from the YSU Starfish Team. A personalized email and phone call from their Peer Mentor if they are a first-year student.A personal email from their intervention specialistif they are mandated to meet with a professionalstaff member in the CSP.A postcard from their Peer Mentor orintervention specialist if the flag is for academicperformance.Slide 12

DemonstrationLocating Students by .Slide 13

Hands-On Training

Hands-on agenda Find your students list. View a student folder. Raise/Clear a flag.Search for tracking items.Send message to students.Configure your profile. Email notificationsSlide 15

Student SearchNameConnectionTermAdvancedSlide 16

Find Your Students List1. Click Students in the top framenavigation.2. Search for a student by 1. Typing the student’s name into theSearch field2. Choosing your Connection to them3. To organize your students list by flag,select the Tracking tab.1. You can sort the list by flag nameand/or flag status.2. You can clear or comment on flagsfrom here.To clear multiple flags at once from the Flags tab:Check off the boxes to the right of theflags you want to clear, then click theClear Flags link at the top.Slide 17

Advanced SearchClick Advanced Search.TermConnectionTracking TypeCreated ByCourse ContextAttributesCourseSlide 18

Advanced SearchAttributesValue:Slide 19

View a student folder1. From your Students list, click thehyperlink of a student’s name.2. This brings you to the student’s folder.Depending on your level of access, youwill find information on 1. Courses (past/current)2. Notes (you added/shared with you)3. Tracking history (raised/cleared)4. Network (those connected tostudent)3. From the student folder you can 1. Raise a flag2. Add a note3. Send a messageAnywhere you see a student’s name asa hyperlink will take you to theirstudent folder.Slide 20

Email Students Email your students1.2.3.4.Click the checkboxSelect Send MessageType a Subject & EmailCheckbox to send to self– Email will automaticallysave to the student’s folderSlide 21

Email Notifications1. Go to Profile. Then choose EmailNotifications.2. Under Tracking ItemNotifications, set yourpreferences for if/when you wantto be notified of flags.3. Click the Save button.You can change youremail notifications settingsat any time.Slide 22

Need more help?Official Starfish YouTube ide 23

Congratulations!You are ready to begin utilizing Starfish!Slide 24

SupportHow to questions?Contact:Rosalyn Donaldson,rsdonaldson@ysu.edu330-941-1529Having technical trouble?Contact:Bob Forchione,rfforchione@ysu.edu330-941-1691Slide 25

Starfish Solutions Student concerns are manually flagged when observed, and automatic surveys are sent out week 2 and week 5. Automatic flags are raised based on Blackboard online grade book data. Recommendations are communicated to the student. Appropriate staff are informed of flags raised and cleared. Notes and cleared flags close the loop with faculty when