Driving Innovation In Government - Nyc.gov

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Driving Innovation in GovernmentCarole PostNew York City Chief Information OfficerGovernment IT Leadership ForumWashington, D.CMay 5, 20111

NYC DoITT MissionDoITTisModernizingImplementing state-of-the-arttechnology to improveservices for New YorkersUnlockingMaking NYC government moretransparent & accountable toNew YorkersInnovatingEmploying innovative tools,methods and relationships toempower New Yorkers2

DoITT is 1200 employees in 7 locationsOperating Budget 360 millionCapital Plan Estimated 1 billion over 4 yearsRevenue 120 millionWhatDoesDoITTDo? IT Utility Mainframe Systems Citywide IT Help Desk Network Provider Network Security Programmers Technical Resources Webmasters Purchasing AgentIT ConsultantResearch & cy ResponderCall Center OperatorPay Phone EnforcementCable Franchisor3

IT Shared Services in a Federated EnterpriseDoITT – NYC’s IT service provider – serves 45 Mayoral Agencies and a wealth ofadditional City boards, offices and commissions.4

Modernizing IT LEADERSHIP5

Modernizing CITIServ: IT INFRASTRUCTURE CONSOLIDATIONToday Fragmented across 83 City entities826254 5105620 651 524853 More than 60 unique data centers ofvarying sizes and conditions16471317291 Suboptimal disaster recovery,security planning, and 24/7 support30719 21491431 444250156

Modernizing CITIServ: IT INFRASTRUCTURE CONSOLIDATIONTomorrow Unified data center and DR operations Shared services provided to City agencies Support agency application developmentand business solutionsInvestments today toplan for tomorrow7

Modernizing 8.1.2.7.6.3.4.1. Remote traffic control2. Wireless Meter Reading3. Wireless Video(Incident video and video conferencing)5.4. Handheld applications7. Mobile and Data License Plate Recognition(Fixed and mobile)5. Sensor management(NBC, weather, etc.)6. Emergency call boxes8. RMP Mobile Office9. Automatic vehicle location8

Modernizing IT CONTRACTS9

Unlocking DIGITAL INCLUSION NYC Connected Learning ( 22 million) NYC Connected Communities ( 14 million) NYC Connected Foundations ( 6 million)AffordableBroadbandServiceFree ComputerHardwareLocations of Public Access PointsFamily DigitalLiteracyTrainingBilingualHelp DeskMarketing &AwarenessValueDemonstration:Boost EducationalOutcomes10

Unlocking REPORTING11

Unlocking IDEAS12

Innovating 311 Customer Service Center Nearly 20 million calls in 2010, average of 60,000 calls per day. More than 1 million visitors to 311Online, daily average of 2,760 visits.PhoneMobileOnlineText13

Innovating Service Request MapProvides the ability to view specificlocations of complaints filed over thepast year – across 15 categories.14

Unlocking IDEAS15

Unlocking DATA www.nyc.gov/data 400 datasets Legislation Pending16

Unlocking MOBILE APPSRoadifySportaneousDontEatAt17

Innovating PROCUREMENTCurrent Process NeedSmall Speedy Procurement and Rapid Contracts18

Innovating Common Goals Common Solutions19

Innovating TABLET PILOT PROGRAMS Partnership approach More than simply “you build, we buy” Identifying a tool kit of options thatmeet NYC specifications20

Enabling the connected 21

www.nyc.gov/doittwww.facebook.com/NYC InformationTechnology & TelecommunicationsVisit us c.gov22

May 05, 2011 · Government IT Leadership Forum Washington, D.C May 5, 2011. 2 Implementing state-of-the-art technology to improve . DIGITAL INCLUSION 10 NYC Connected Learning ( 22 million) . NYC Wedding Chapel Merchandise Recommendation Author:

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