Vast UC Communicator Android User Guide

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ANDROIDUSER GUIDEBroadSoft GuideCopyright NoticeCopyright 2016 BroadSoft, Inc.All rights reserved.Any technical documentation that is made available by BroadSoft, Inc. isproprietary andEQPƂFGPVKCN CPF KU EQPUKFGTGF VJG EQR[TKIJVGF YQTM QH TQCF5QHV PE This publication is for distribution under BroadSoft non-disclosure agreementQPN[ 0Q RCTV QH VJKU RWDNKECVKQP OC[ DG FWRNKECVGF YKVJQWV VJG GZRTGUU YTKVVGP permission of BroadSoft, Inc., 9737 Washingtonian Boulevard, Suite 350,Gaithersburg, MD 20878. TQCF5QHV TGUGTXGU VJG TKIJV VQ OCMG EJCPIGU YKVJQWV RTKQT PQVKEG Trademarks#P[ RTQFWEV PCOGU OGPVKQPGF KP VJKU FQEWOGPV OC[ DG VTCFGOCTMU QT TGIKUVGTGF VTCFGOCTMU QH TQCF5QHV QT VJGKT TGURGEVKXG EQORCPKGU CPF CTG JGTGD[ CEMPQYNGFIGF This document is printed in the United States of America.1VASTbroadband.com/business 866-991-9722

ANDROID USER GUIDEDocument Revision HistoryReleaseVersionReason for ChangeDateAuthor20.0.01Created document for Release 20.0.0.November 29, 2013Adriana Tseneva20.0.01Edited and published document.December 16, 2013Joan Renaud20.0.11Updated document for Release 20.0.1.January 31, 2014Adriana Tseneva20.0.11Edited changes and published document.February 7, 2014Joan Renaud20.1.01Updated screenshots. Added informationCDQWV VJG (QTIQV 2CUUYQTF NKPM KP UGEVKQP Sign In. Added Test Call description in section10 Side Navigation. Updated section 8 Audioand Video Calls.April 16, 2014Adriana Tseneva20.1.01Edited changes and published document.April 22, 2014Joan Renaud20.1.21#FFGF UGEVKQP TQCF9QTMU /QDKNKV[ September 26, 2014 Adriana Tseneva20.1.21Edited changes and published document.October 2, 2014Joan RenaudJanuary 15, 2015Adriana TsenevaUpdated document for Mobile Release21.0.1121.0.11Edited changes and published document.January 20, 2015Joan Renaud21.1.11#FFGF PGY )WGUV %NKGPV HGCVWTG VQ UGEVKQP 11 My Room. Updated section 6 Presence.7RFCVGF UGEVKQP WUKPGUU .KPG %CNN CEM and Call Through.March 30, 2015Adriana Tseneva21.1.11Edited changes and published document.April 8, 2015Joan Renaud21.2.117RFCVGF UGEVKQP #PUYGT %CNN #FFGF FGUETKRVKQP HQT PGY HWPEVKQPCNKV[ 7RFCVGF screenshots.May 29, 2015Adriana Tseneva21.2.11Edited changes and published document.June 19, 2015Joan Renaud21.2.12Updated section 5 Contacts.July 3, 2015George Emilov21.2.12Edited changes and published document.July 3, 2015Joan Renaud21.3.11Updated document for Release 21.3.1.December 08, 2015Adriana Tseneva21.3.11Edited changes and published document.December 10, 2015Joan Renaud21.4.11Updated document for Release 21.4.1.March 21, 2015Adriana Tseneva21.4.11Edited changes and published document.March 23, 2016Joan Renaud21.0.1.VASTbroadband.com/business 866-991-97222

ANDROID USER GUIDETable of Contents1 Summary of Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.1 Changes for Release 21.4.1, Document Version 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.2 Changes for Release 21.3.1, Document Version 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.3 Changes for Release 21.2.1, Document Version 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.4 Changes for Release 21.2.1, Document Version 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.5 Changes for Release 21.1.1, Document Version 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.6 Changes for Release 21.0.1, Document Version 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81.7 Changes for Release 20.1.2, Document Version 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81.8 Changes for Release 20.1.0, Document Version 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81.9 Changes for Release 20.0.1, Document Version 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81.10 Changes for Release 20.0.0, Document Version 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 About Communicator for Android . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103.2 Sign In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Main Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125.1 Add Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125.2 Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135.3 Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Instant Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153VASTbroadband.com/business 866-991-9722

ANDROID USER GUIDE7.1 Chat Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 7.2 Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 7.3 Group Chat (Ad Hoc Rooms) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 7.4 Chat Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 8 Audio and Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178.1 Dial Pad Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 8.1.1 VoIP Calling Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 /CMG #WFKQ QT 8KFGQ %CNNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 #PUYGT %CNN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188.4 In Call Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 /KUUGF %CNNU CPF 0GY /GUUCIGU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 8.6 Message Waiting Indicator and Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 WUKPGUU .KPG %CNN CEM CPF %CNN 6JTQWIJ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 %QPVCEV 0COG .QQMWR HQT PEQOKPI %CNNU CPF %CNN .QIU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 8.10 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 0GY %CNN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 8.12 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 8.13 Call Pull . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 .17 Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 /KF %CNN %QPVTQNU HQT %KTEWKV UYKVEJGF WUKPGUU %CNNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23VASTbroadband.com/business 866-991-97224

ANDROID USER GUIDE 5YKRG DGVYGGP %JCV CPF #WFKQ 8KFGQ %QOOWPKECVKQP 8KGYU . . . . . . . . . . . . . . . . . . . . . . . . . 249 Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2510 Side Navigation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2610.1 My Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 10.1.1 Availability Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 10.2 Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 10.2.1 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 %CNN (QTYCTFKPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 NQEM /[ %CNNGT & . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 TQCF9QTMU #P[YJGTG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 TQCF9QTMU /QDKNKV[. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2910.3 Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 10.3.1 Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 10.3.2 Device ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 10.3.3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 10.3.4 Automatic Sign In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 10.6 Help Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 10.7 Sign Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 11 My Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 11.1 Guest Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325VASTbroadband.com/business 866-991-9722

ANDROID USER GUIDE12Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 14 Multi-Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 15 Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 &GRNQ[OGPV %QPHKIWTCVKQPU HQT / 2 #WFKQ CPF 8KFGQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 15.2 Version Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 15.3 Privacy Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 (KTGYCNNU CPF 0GVYQTM #FFTGUU 6TCPUNCVKQPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 (CKNQXGT CPF (CKNDCEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 16 Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 17 Appendix A: Third-Party Software and Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40VASTbroadband.com/business 866-991-97226

ANDROID USER GUIDE1 Summary of ChangesThis section describes the changes to this document for each release anddocument version.1.1 Changes for Release 21.4.1, Document Version 16JKU XGTUKQP QH VJG FQEWOGPV KPENWFGU VJG HQNNQYKPI EJCPIGU Added section 8.1.1 VoIP Calling Mode. Added information about Dial in to contact's My Room audio bridge. Added information about default selector for soft phone. Added information about Clear History. Added note for Sign in automatically. Added information for changing the Avatar in section 10.1 My Status. #FFGF UGEVKQP 2WUJ 0QVKƂECVKQPU HQT %CNNU 1.2 Changes for Release 21.3.1, Document Version 16JKU XGTUKQP QH VJG FQEWOGPV KPENWFGU VJG HQNNQYKPI EJCPIGU Added section 15.8 Emergency Call Address Change Service. #FFGF UGEVKQP &GXKEG & HQT .QEM &GXKEG HGCVWTG Added information about multiple vibrations in silent mode. #FFGF UGEVKQP 5YKRG GVYGGP %JCV CPF #WFKQ 8KFGQ %QOOWPKECVKQP 8KGYU Added more participants to Video call or N-Way video.1.3 Changes for Release 21.2.1, Document Version 26JKU XGTUKQP QH VJG FQEWOGPV KPENWFGU VJG HQNNQYKPI EJCPIG Updated section 5 Contacts.1.4 Changes for Release 21.2.1, Document Version 16JKU XGTUKQP QH VJG FQEWOGPV KPENWFGU VJG HQNNQYKPI EJCPIGU #FFGF PGY HWPEVKQPCNKV[ OKF %CNN EQPVTQNU HQT DWUKPGUU EKTEWKV UYKVEJGF ECNNU #FFGF PGY HWPEVKQPCNKV[ HQT 2TGUGPEG 4WNGU #FFGF PGY HWPEVKQPCNKV[ HQT 2GTUQPCN #UUKUVCPV #FFGF PGY HWPEVKQPCNKV[ KP &KTGEVQT[ 5GCTEJ Updated screenshots.1.5 Changes for Release 21.1.1, Document Version 16JKU XGTUKQP QH VJG FQEWOGPV KPENWFGU VJG HQNNQYKPI EJCPIGU #FFGF PGY )WGUV %NKGPV HGCVWTG VQ UGEVKQP /[ 4QQO Updated section 6 Presence. 7RFCVGF UGEVKQP WUKPGUU .KPG %CNN CEM CPF %CNN 6JTQWIJ 7VASTbroadband.com/business 866-991-9722

ANDROID USER GUIDE1.6 Changes for Release 21.0.1, Document Version 16JKU XGTUKQP QH VJG FQEWOGPV KPENWFGU VJG HQNNQYKPI EJCPIGU Added My Room tab. Added Side Navigation. #FFGF #RRGPFKZ # 6JKTF 2CTV[ 5QHVYCTG CPF %QR[TKIJV Updated Contacts information. Updated document images.1.7 Changes for Release 20.1.2, Document Version 16JKU XGTUKQP QH VJG FQEWOGPV KPENWFGU VJG HQNNQYKPI EJCPIG #FFGF UGEVKQP TQCF9QTMU /QDKNKV[ 1.8 Changes for Release 20.1.0, Document Version 16JKU XGTUKQP QH VJG FQEWOGPV KPENWFGU VJG HQNNQYKPI EJCPIGU #FFGF KPHQTOCVKQP CDQWV VJG (QTIQV 2CUUYQTF NKPM KP UGEVKQP 5KIP P Added description for adding a local contact in section 5.1 Add Contacts. Updated section 8 Audio and Video Calls. Added Test Call description in section 10.5 Test Call.1.9 Changes for Release 20.0.1, Document Version 16JKU XGTUKQP QH VJG FQEWOGPV KPENWFGU VJG HQNNQYKPI EJCPIG Updated document for Release 20.0.1.1.10 Changes for Release 20.0.0, Document Version 16JKU FQEWOGPV YCU ETGCVGF HQT 4GNGCUG VASTbroadband.com/business 866-991-97228

ANDROID USER GUIDE2 About Communicator for Android%QOOWPKECVQT HQT #PFTQKF RTQXKFGU VJG HQNNQYKPI EQOOWPKECVKQP HGCVWTGU PUVCPV /GUUCIKPI CPF 2TGUGPEG / 2 Voice Calling (VoIP) 8QKEG %CNNKPI %KTEWKV 5YKVEJGF Video Calling TQCF9QTMU %CNN 5GVVKPIU9VASTbroadband.com/business 866-991-9722

ANDROID USER GUIDE3 Get Started6JKU UGEVKQP EQPVCKPU VJG GUUGPVKCN KPHQTOCVKQP HQT IGVVKPI UVCTVGF YKVJ Communicator.3.1 Installation#PFTQKF ENKGPVU ECP DG FQYPNQCFGF HTQO )QQING 2NC[ 3.2 Sign In9JGP [QW ƂTUV NCWPEJ VJG CRRNKECVKQP [QW CTG RTQORVGF VQ UKIP KP 1. H FKURNC[GF GPVGT VJG FGXKEG EQPƂIWTCVKQP CFFTGUU 7PKHQTO 4GUQWTEG FGPVKƂGT 74 ? RTQXKFGF D[ [QWT UGTXKEG RTQXKFGT 2. 'PVGT [QWT TQCF9QTMU WUGT PCOG CPF RCUUYQTF 3. 5GNGEV YJGVJGT [QW YQWNF NKMG %QOOWPKECVQT VQ TGOGODGT [QWT RCUUYQTF 4. 5GNGEV YJGVJGT [QW YQWNF NKMG %QOOWPKECVQT VQ UKIP [QW KP CWVQOCVKECNN[ on subsequent launches.5. Tap Sign In.NOTE: If you choose automatic sign in, you are automatically signed inCPF VCMGP VQ VJG %QPVCEVU NKUV WRQP UWDUGSWGPV %QOOWPKECVQT NCWPEJGU 1VJGTYKUG [QW CTG RTGUGPVGF YKVJ VJG 5KIP P UETGGP A pop-up dialog about emergency calls and an option to update youremergency location may appear on the Sign In screen. Depending on yourservice provider settings, the client may provide basic or advanced sign-in forupdating the physical location.9KVJ DCUKE UKIP KP VJGTG CTG VJTGG QRVKQPU QP VJG GOGTIGPE[ ECNN RQR WR 7RFCVG NQECVKQP s 1RGPU C YGD DTQYUGT YJGTG VJG WUGT ECP UGV VJG location. When the location is set, the user can return to the client to sign in. 1M s 5KIP KP EQORNGVGU CPF VJG WUGT ECP WUG VJG ENKGPV Cancel – Sign-in is canceled and the user is returned in the Sign In screen.9KVJ CFXCPEGF UKIP KP VJGTG CTG VYQ QRVKQPU 7RFCVG NQECVKQP s 1RGPU C YGD DTQYUGT YJGTG VJG WUGT ECP UGV VJG location. When the location is set, the user returns to the client manually. If the location isupdated successfully, sign-in completes and the user can use the client. Cancel – Sign-in is canceled and the user is returned to the Sign In screen.&GRGPFKPI QP [QWT UGTXKEG RTQXKFGT UGVVKPIU VJG ENKGPV OC[ JCXG C NKPM HQT (QTIQV 2CUUYQTF QP VJG NQIKP FKCNQI DQZ CNNQYKPI TGVTKGXCN QH HQTIQVVGP RCUUYQTF 6JG HWPEVKQPCNKV[ HQT TGVTKGXKPI VJG RCUUYQTF KU RTQXKFGF D[ VJG service provider.VASTbroadband.com/business 866-991-972210

ANDROID USER GUIDE4 Main Tabs9JGP [QW UVCTV %QOOWPKECVQT HQT VJG ƂTUV VKOG [QWT %QPVCEVU NKUV KU GORV[ ;QW WUG VJG UGCTEJ ƂGNF VQ ƂPF RGQRNG CPF CFF VJGO VQ [QWT %QPVCEVU NKUV Contacts can also be added manually by tapping the Add button.IconDescriptionContacts s 8KGY [QWT EQPVCEVU HTQO a Buddies list, or a local or companydirectory.Chat s 8KGY %JCV *KUVQT[ Call s /CMG ECNNU History s 8KGY KPEQOKPI QWVIQKPI and missed calls.My Room – Join your personalroom.6JG OCKP XKGY EQPVCKPU C PWODGT QH VCDU VJCV RTGUGPV KPHQTOCVKQP CDQWV VJG EQPVCEVU CPF EQOOWPKECVKQPU QRVKQPU NQECVGF QP VJG VQR DCT Contacts Chat Dial Pad History My Room11VASTbroadband.com/business 866-991-9722

ANDROID USER GUIDE5 ContactsThe Contacts list in the Contacts tab can contain different types of contactsCU HQNNQYU . Presence-enabled contacts . Non-presence-enabled contacts#P[ EQPVCEV ECP DG OCTMGF CU C HCXQTKVG YJGP VJGP CRRGCTU CV VJG VQR QH VJG Contacts list in the Favorites section.2TGUGPEG GPCDNGF EQPVCEVU CTG WUGTU YKVJ CP 'ZVGPUKDNG /GUUCIKPI CPF 2TGUGPEG Protocol (XMPP) address. These can be other Communicator users or users fromHGFGTCVGF U[UVGOU UWEJ CU )QQING 6CNM 0QP RTGUGPEG GPCDNGF EQPVCEVU ECP DG phone or conference numbers. These are also stored on the server and availableon all client instances of the user.6JG #PFTQKF /QDKNG ENKGPV UJQYU EQPVCEV ITQWRU ETGCVGF HTQO VJG &GUMVQR Contact groups cannot be created or edited from the Mobile client.6JG %QPVCEVU VCD EQPVCKPU UC-One Contacts All Online Contact Directories .QECN #FFTGUU QQM DirectoryDirectory provides the company directory contacts. The Local contact listRTQXKFGU VJG EQPVCEVU HTQO VJG NQECN RJQPG DQQM 5.1 Add Contacts9JGP [QW UKIP KP HQT VJG ƂTUV VKOG VJGTG CTG PQ EQPVCEVU QP [QWT %QPVCEVU NKUV #FF C PGY RTGUGPEG GPCDNG EQPVCEV CV CP[ VKOG D[ UGNGEVKPI VJG QRVKQP #FF %QPVCEV HTQO VJG RNWU KEQP KP VJG NGHV DQVVQO DCT #PQVJGT YC[ VQ CFF PGY contacts is to use the directory search option from the Contacts tab.In the Add Contact screen, enter the contact’s information and then select OK. [ FGHCWNV [QWT RTGUGPEG KPHQTOCVKQP KU CNYC[U UJCTGF YKVJ C PGY EQPVCEV KH CP XMPP address is provided.If you receive a buddy request, you can decline or accept it. If you decline theDWFF[ TGSWGUV [QW ECP CNYC[U UJCTG [QWT RTGUGPEG KPHQTOCVKQP NCVGT D[ UGNGEVKPI Subscribe from the buddy contact card. Note that the contact must accept yoursubscription request for you to establish the presence relationship successfully.Add a conference number by selecting the option Add Conference from the plusicon in the left bottom bar. In the Add Conference screen, enter the conferenceinformation and then select OK A conference contact is a special contactused for conference bridges to avoid having to remember a PIN code and aEQPHGTGPEG PWODGT HQT GZCORNG HQT C TGEWTTKPI EQPHGTGPEG Add a local contact by selecting the Add Local Contact option using the plusicon in the left bottom bar. The Add Local Contact option opens the native#FFTGUU QQM HQT CFFKPI C PGY EQPVCEV KP VJG NQECN RJQPG DQQM VASTbroadband.com/business 866-991-972212

ANDROID USER GUIDE5.2 EditTap a contact from the Contacts list to open a contact card. This is the same forpresence-enable and non-presence-enabled contacts. 5GNGEV 'FKV HTQO CEVKQP QXGTƃQY DWVVQP VQ QRGP VJG %QPVCEV PHQTOCVKQP FKCNQI DQZ YJGTG [QW ECP GFKV KPHQTOCVKQP 6JKU YQTMU HQT DQVJ RTGUGPEG enabled and nonpresence-enabled contacts. 5GNGEV 7PUWDUETKDG HTQO CEVKQP QXGTƃQY DWVVQP VQ TGOQXG VJG RTGUGPEG TGNCVKQPUJKR DGVYGGP [QW CPF VJCV EQPVCEV 6JKU OGCPU [QW FQ PQV UGG the contact’s presence information and your contact does not see yours.Select Subscribe to re-establish a presence relationship. An unsubscribedEQPVCEV TGOCKPU QP VJG %QPVCEVU NKUV CPF KU CNYC[U UJQYP CU pQHƃKPGq 5GNGEV 4GOQXG HTQO CEVKQP QXGTƃQY DWVVQP VQ TGOQXG VJG EQPVCEV HTQO your Contacts list.5.3 Filters6JGTG CTG HQWT EQPVCEV ƂNVGTU CXCKNCDNG HTQO VJG %QPVCEVU VCD #NN s 5JQYU CNN RTGUGPEG GPCDNGF CPF PQP RTGUGPEG GPCDNGF EQPVCEVU 1PNKPG s 5JQYU QPN[ VJG RTGUGPEG GPCDNGF EQPVCEVU VJCV CTG currently online. .QECN #FFTGUU QQM s 5JQYU VJG EQPVCEVU HTQO [QWT NQECN RJQPG DQQM &KTGEVQT[ s 5JQYU VJG EQPVCEVU HTQO C EQORCP[ FKTGEVQT[ YJKEJ TGSWKTGU a search).13VASTbroadband.com/business 866-991-9722

ANDROID USER GUIDE6 Availability(QT GCEJ EQPVCEV VQ YJKEJ [QW JCXG UWDUETKDGF [QW ECP UGG VJGKT RTGUGPEG Similarly, your contacts can see your presence on their Contacts list.NOTE: #XCKNCDKNKV[ ECP CNUQ DG TGHGTTGF VQ CU RTGUGPEG UVCVWU YJKEJ YCU VJG term used in previous releases of Communicator.Availability means that your friends are able to see if you are available, forGZCORNG p oO CXCKNCDNGq QT p oO DWU[q IconWhat it meansThe green availability icon indicates that the user is online and ready for communication.6JG [GNNQY CXCKNCDKNKV[ KEQP KPFKECVGU VJCV VJG WUGT KU QPNKPG QP VJGKT %QOOWPKECVQT ENKGPV DWV JCU DGGP KFNG QT CYC[ HTQO VJGKT EQORWVGT HQT OQTG VJCP OKPWVGU 6JG TGF CXCKNCDKNKV[ KEQP KPFKECVGU VJCV VJG WUGT KU DWU[ CPF FQGU PQV YCPV VQ DG FKUVWTDGF 6JG ITG[ CXCKNCDKNKV[ UVCVG KEQP KPFKECVGU VJCV VJG WUGT KU QHƃKPG CPF VJG QPN[ CXCKNCDNG EQPVCEV method is calling or leaving a chat message.6JG SWGUVKQP OCTM KPFKECVGU VJCV C UWDUETKRVKQP KU RGPFKPI CPF VJG EQPVCEV JCU PQV [GV approved sharing their availability.This icon indicates that the contact is busy due to a call. This is an automatedavailability status.This icon indicates that the contact is busy due to a meeting. This is an automated availabilitystatus. The Busy – In Call status overrides the Busy – In Meeting status so this icon is only seenYJGP VJGTG KU C OGGVKPI DWV PQ ECNN ;QW ECP OCPWCNN[ UGV [QWT QYP CXCKNCDKNKV[ D[ VCRRKPI QP VJG CXCKNCDKNKV[ KEQP HTQO VJG UVCVWU DCT KP CNN VCDU XKGY 6CRRKPI VJG CXCKNCDKNKV[ KEQP QRGPU VJG /[ UVCVWU UETGGP YJGTG [QW ECP EJCPIG [QWT CXCVCT RGTUQPCN OGUUCIG CPF CXCKNCDKNKV[ status.Your avatar is the picture that represents you in your friends’ Contacts list andKP EJCV UETGGPU 6CRRKPI QP CP CXCVCT QRGPU C FKCNQI YKVJ QRVKQPU VQ UGNGEV CP GZKUVKPI KOCIG VQ VCMG C PGY QPG YKVJ [QWT RJQPG ECOGTC QT VQ ENGCT [QWT avatar.;QW ECP GPVGT C UVCVWU OGUUCIG KP VJG CTGC PGZV VQ VJG CXCVCT 6JKU UVCVWU VGZV KU UJQYP KP [QWT HTKGPFUo %QPVCEVU NKUV H [QW UGG VJG GTTQT OGUUCIG p%JCV 7PCXCKNCDNGq WPFGT CP[ VCD KV OGCPU VJCV VJG :/22 EQPPGEVKXKV[ JCU DGGP NQUV HQT EJCV CPF CXCKNCDKNKV[ JQYGXGT [QW ECP UVKNN OCMG ECNNU P VJKU ECUG [QW UJQWNF EQPVCEV [QWT UGTXKEG RTQXKFGT The availability update is only triggered by appointments and meetings that areeither accepted by the user or made by them. Note that all-day meetings do nottrigger an availability change to Busy – In Meeting.VASTbroadband.com/business 866-991-972214

ANDROID USER GUIDE7 Instant Messaging7.1 Chat Tab6JG %JCV UJQYU VJG NKUV QH TGEGPV EJCVU UKPEG VJG NCUV NQIKP H 7UGT # EJCVU YKVJ User B multiple times, their discussionsappear as one item in the list.Tapping the name from the Chat listQRGPU VJG %JCV XKGY / XKGY KP VJG TKIJV RCPG YJGTG PGY OGUUCIGU ECP DG V[RGF 1NF OGUUCIGU CTG CNUQ UJQYP 0GY KPEQOKPI OGUUCIGU CTG KPFKECVGF YKVJ C PQVKƂECVKQP DCFIG VQ VJG TKIJV QH VJG PCOG 6JG KEQP TGOCKPU PGZV VQ VJG name until the message is read.%JCVU CTG NKUVGF UQ VJCV VJG PGYGUV QPG KU CNYC[U CV VJG VQR %JCVU CTG PQV KP CNRJCDGVKECN QTFGT CPF CTG CNYC[U NKUVGF YKVJ VJG OQUV TGEGPV ƂTUV %NKEMKPI VJG OGPW DWVVQP KP VJG PCXKICVKQP bar displays the Start Group Chat and/CTM CNN TGCF QRVKQPU 6JG UGEQPF QPG TGOQXGU CNN PQVKƂECVKQP DCFIGU HTQO VJG Chat History list.7.2 Chat5VCTV C EJCV WUKPI QPG QH VJG HQNNQYKPI OGVJQFU Tap a contact from the Contacts list to open a contact card. From thecontact card, choose the chat icon to start a chat. From the options provided after a long press on a contact. In the Chat History list, tap a contact entry to start a chat. From search results, tap a contact to open the contact card and thenchoose the chat icon.9JGP [QW KPKVKCVG C EJCV VJG %JCV UETGGP QRGPU %JCVVKPI YKVJ C EQPVCEV KU RQUUKDNG QPN[ YJGP [QW CTG DQVJ QPNKPG H [QWT EQPVCEV KPKVKCVGU C EJCV [QW UGG C PQVKƂECVKQP DCFIG QP VJG %JCV VCD CPF VJG GPVT[ CRRGCTU CV VJG VQR QH VJG %JCV History list.Once a chat opens, the name of the recipient is on the top bar and there is aRTGUGPEG KEQP ƃCI DGHQTG VJG PCOG 6JG TGEKRKGPVoU OGUUCIGU CTG RTGUGPVGF KP VJG QTCPIG DCEMITQWPF CPF VJG WUGT KU RTGUGPVGF KP VJG YJKVG DCEMITQWPF Smiles can be added to messages by typing the corresponding character codesand by selecting from the smiley icons, (the smiley is displayed graphically in themessage area).15VASTbroadband.com/business 866-991-9722

ANDROID USER GUIDE7.3 Group Chat (Ad Hoc Rooms)5VCTV C ITQWR EJCV WUKPI QPG QH VJG HQNNQYKPI OGVJQFU In single chat session, tap the add participant icon to escalate from asingle to a group chat. In the Chat History list, tap a group communication entry to start a groupchat.When you initiate a group chat, the Chat screen opens. More participants can beadded later to the chat using the add participant icon. Anyone in the group chatECP CFF RCTVKEKRCPVU *QYGXGT TGOQXKPI RCTVKEKRCPVU KU EWTTGPVN[ PQV UWRRQTVGF # ITQWR EJCV YQTMU VJG UCOG YC[ CU C QPG QP QPG EJCV #NN OGUUCIGU HTQO anyone are sent to everyone else. All contacts need to be online to be able toRCTVKEKRCVG KP C ITQWR EJCV ;QW ECPPQV KPXKVG CP QHƃKPG EQPVCEV # ITQWR EJCV JKUVQT[ KU UCXGF CPF KU CXCKNCDNG VQ XKGY NCVGT HTQO VJG %JCV VCD A user can leave a group chat by selecting the Leave chat option. The chat isOCTMGF CU pQHƃKPGq CPF VJG WUGT PQ NQPIGT TGEGKXGU OGUUCIGU HTQO VJG EJCV 9JGP VCRRKPI QP VJG pQHƃKPGq EJCV VJG WUGT TG LQKPU VJG TQQO CPF UVCTVU TGEGKXKPI OGUUCIGU *QYGXGT VJG WUGT FQGU PQV TGEGKXG VJG OGUUCIGU VJCV YGTG UGPV KP VJG EJCV YJKNG VJG WUGT YCU QWVUKFG QH VJG TQQO 6JG %NGCT *KUVQT[ OGPW KVGO DGJCXGU VJG UCOG YC[ CU VJG EQTTGURQPFKPI QRVKQP in the one-on-one chat and removes the local history.The View Participants DWVVQP QRGPU C FKCNQI VJCV UJQYU VJG NKUV QH RCTVKEKRCPVU KPthe group chat.Note that deleting a chat room is not supported.7.4 Chat RecordingThe Communicator client can provide a chat recording indication to users of allEJCV UGUUKQPU FGRGPFKPI QP VJG UGTXGToU EQPƂIWTCVKQP # EJCV TGEQTFKPI UVCVG KU CRRNKGF VQ CNN WUGTU TGIKUVGTGF KP C UKPING FQOCKP 6JKU UGVVKPI KU PQV URGEKƂE VQ CP[ QPG WUGT VJGTGHQTG VJG TGEQTFKPI UVCVG ECPPQV DG OQFKƂGF D[ VJG WUGT VASTbroadband.com/business 866-991-972216

ANDROID USER GUIDE8 Audio and Video Calls8.1 Dial Pad TabThe Dial Pad tab displays a dial pad andC VGZV ƂGNF WUGF VQ GPVGT PWODGTU 6JG dial pad is one of the options used toOCMG CWFKQ QT XKFGQ ECNNU 6JGTG CTG VJTGG DWVVQPU DGNQY VJG FKCN RCF %CNN 8KFGQ ECNN CPF &KCN RCF OGPW VJCV CTG EQPƂIWTCDNG D[ VJG UGTXKEG RTQXKFGT 6JG VQR VGZV ƂGNF CNUQ JCU C FGNGVG DWVVQP VJCV YJGP RTGUUGF deletes one character at a time.# DCFIG PQVKƂECVKQP CRRGCTU QP VJG &KCN 2CF VCD YJGP VJGTG CTG OGUUCIGU KP VJG XQKEG OCKN DQZ 6JG XQKEG OCKN KEQP WPFGT FKIKV QPG DGEQOGU QTCPIG YJGP VJGTG CTG voice mail messages. A long press on digitQPG EQPPGEVU [QW YKVJ [QWT XQKEG OCKN DQZ When there are no voice mail messages

June 19, 2015 Joan Renaud 21.2.1 2 Updated section 5 Contacts. July 3, 2015 George Emilov 21.2.1 2 Edited changes and published document. July 3, 2015 Joan Renaud 21.3.1 1 Updated document for Release 21.3.1. December 08, 2015 Adriana Tseneva 21.3.1 1 Edited changes and published document. December 10, 2015 Joan Renaud

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