Higher National Certificate / Diploma In Hospitality .

Higher National Certificate / Diploma inHospitality Management (RQF)Student Handbook 2019-20A very warm welcomeOctober 2019

ContentsContents . 2Address / Holidays / Wifi Access . 4Key Staff . 5General information . 6Before you arrive . 6Useful information . 6Finding your way around London . 6Transport in London . 6Paying for your travel . 6Where can you use an oyster card? . 6Where is the best place to buy an oyster card? . 6Banking . 7Medical care. 7UK students . 7EEA and Swiss nationals . 7International students . 7Application Procedures for Higher Education . Error! Bookmark not defined.Entry requirements . 10Attendance . 10Values and Rules . 9Following UK Laws . 9Registering with the Police . 9Following Our Values . 9Academy rules . 9Higher Education Programmes. 10Learning outcomes and assessment criteria . 11Programme Design . 11Pearson BTEC Level 4 HNC in Hospitality Management . 11Pearson BTEC Level 5 HND in Hospitality Management . 12Validating Body . 12Pearson BTEC Level 4 HNC Structure of the Qualification. Error! Bookmark not defined.BTEC Higher Nationals in Hospitality Management Rationale . Error! Bookmark not defined.Course Structure. 13Teaching, learning and assessment . 13Assessment Strategy . 13Unit format . 13Unit title, unit code, RQF level and credit value . 13Aim. 14Unit abstract . 14Learning outcomes . 14Unit content . 14Assessment instruments . 14Grading Higher National units . 14Hospitality Management . 15Outline Curriculum for RQF Level 4 (HNC) and Level 5 (HND) . 15Appeals . 16Introduction to appeals . 16Summary of appeals procedure . 16Grounds for appeal . 16The procedure for appeal . 16The function of the Assessment Appeals Panel . 17The constitution of the Assessment Appeals Panel . 17Convening of Assessment Appeals Panel . 17Conduct of Assessment Appeals Panel hearings . 17Decisions of the Assessment Appeals Panel. 182

Intermission of Studies/ Deferral and Exceptional/ Mitigating Circumstances . 18Making a claim for mitigating circumstances . 19Academic and Advisory Committee action . 19Right of appeal to an awarding organisation . 19How to complain . 20Informal Stage. 20Stage One . 20Stage Two . 20The Visitor . 20Feedback . 20Things To DO in LondonSightseeing tours . 22Parks and gardens . 22Squares and plazas . 22Online Links . Error! Bookmark not defined.3

AddressDocklands Academy LondonClick here to use google maps11 Selsdon Way, London E14 9GLinfo@docklandsacademy.co.uk / docklandsacademy.co.ukPhone: 44 (0)207 515 969524 hour emergency numbers: 44 (0) 7936848637 44 (0) 7763822984Police, Ambulance Service, Fire Brigade:999, 911, 112Opening Hours: 8:45 am – 5 pm Mon-FriClosed on Bank HolidaysWednesday25 December 2019Friday08 May 2020Thursday26 December 2019Monday25 May 2020Wednesday1 January 2020Monday31 August 2020Friday10 April 2020Friday25 December 2020Monday13 April 2020Monday28 December 2020The nearest stop is Crossharbour DLR Station.Click here to use google mapsSign up to O2 Wi-Fi. The magic word in London is hotspot. This free O2 Wi-Fi internet service canbe found at several locations including McDonalds, Debenhams, Costa Coffee, House of Fraser,and Café Rouge. You don't have to be an O2 customer, and there is no need for passwords.Download the O2 WI-FI App, so you can find your nearest hotspot, even when you are offline.You will have free access to Internet at the Academy.Wi-Fi network is DALACADEMYThe password is docklandsaca*4

Key StaffCanan E. CelikBernardo De VireErhan YurdakulBirgul Rose AslanCEO & Acting PrincipalAcademic Head & DesignatedLead Safeguarding OfficerHead of AcademicAdministration / LecturerHead of Administration &Safeguarding emy.co.ukbirgul.rose@docklandsacademy.co.ukSelin DoyanAcademic Administratorselin@docklandsacademy.co.ukEglina BubliauskaiteWelfare & SafeguardingOfficer & Receptionisteglina.b@docklandsacademy.co.ukMarilyn RushtonLecturermarilyn@docklandsacademy.co.ukOnur z CokuludagLecturer / Culinary ArtsTeacherdeniz.c@docklandsacademy.co.ukErcan ErkusLecturer / English Teacherercan.erkus@docklandsacademy.co.ukMurat OzbekFinance Managermurat.ozbek@docklandsacademy.co.ukEfe BabilaMarketing Officerefe.babila@docklandsacademy.co.ukAyhan KocIT SupportNurgul KocAdministration emy.co.uk

General informationThis guide is designed to help you get ready for what we hope will be the experience of a lifetime,and it has lots of useful and important information. Please read it carefully.The information is for students taking the RQF BTEC Hospitality Management Progamme atDocklands Academy. It provides information on what to do if you are from the UK, the EU oranother country, how to stay safe and follow the rules at the Academy. It also provides informationon studying in the UK as well as the units you will study, your assessments and what you canexpect from your course and experience at the Academy.If you are from another country, you can also find the information about what to do when you arriveat the airport. It gives advice on how to travel around London and tells you about all the freeservices you can use when you are here. There are also some details on places you can visit whileyou are staying in London.If you want more information please visit our website docklandsacademy.co.uk. You can findimportant information on our website about courses, fees, how to apply, refund procedures andterms & conditions.Before you arriveStudents applying for Higher Education Programmes See our website or call us to make sure you know how to get to the Academy. Make sure you bring important documents and information with you on the first day if you planto enrol in a course, including your passport, your national insurance number, any previousqualifications, proof of employment, proof of your address, details of two referees and detailsof next of kin.Useful informationFinding your way around LondonYou can always find your location in London using google maps. Here is the link DALTransport in LondonInformation on all forms of transport in London including cycle hire, routes, maps, how to plan yourjourney, tickets sales; real time traffic and travel updates can be found on tfl.gov.ukPaying for your travelYou may be able to pay for your travel with your contactless debit or credit card on the Londonunderground, buses, trams and some over-ground trains. Cards are accepted from manycountries. You may also buy an Oyster Card.Where can you use an oyster card? The London Underground Any London bus The railway network in Greater London Docklands Light Railway (DLR) Over-ground Railway 33% discount on scheduled river servicesWhere is the best place to buy an oyster card?The easiest place to buy Oyster Cards is at Underground Station ticket offices. To buy an Oystercard in a London Underground Station, you pay a 5 deposit which is refunded when you returnthe Oyster card.6

BankingYou can only apply for a bank account if you are planning to stay in the UK for more than one year.To open a bank account, you will need your passport and a school letter explaining that you arestaying for more than a year. To get the letter, please ask at reception for the Welfare Officer whowill be able to advise and direct you to the closest bank. Alternatively, you can open a currentaccount with banking services like Monese: https://monese.com or Monzo: https://monzo.comMedical careWe strongly advise all students to take out medical and travel insurance cover before coming. Yourinsurance policy should cover the following: medical expensescancellation or curtailmentpersonal accidentbaggage, clothing, and personal effectsloss of moneytravel delayUK studentsPlease ensure if you are new to the area, you register with a local doctor’s surgery as soon aspossible rather than wait until you become ill.EEA and Swiss nationalsYou should have applied for a European Health Insurance Card (EHIC) prior to arrival here inthe UK; this entitles you to full NHS treatment. For more information please contact AcademicServices. Please consider the implications of Brexit in the case that it comes into effect. You maywish to check the webpage https://www.gov.uk/brexit and take advice.International studentsYou will need to register with a doctor on your arrival in the UK. You will hear people referring tothis doctor as your GP (General Practitioner). Our Welfare Officer will help you to do this. Exceptin the case of an emergency, you should always see your GP first for your medical issues.However, you will need to pay for medical prescriptions, vaccinations, dental and optical treatment.Once registered with a doctor, you can also call 111 for 24-hour professional medical advice. Formedical emergencies which need immediate treatment, you should visit the nearest hospital withan Accident & Emergency (A&E) ward. If the condition is so severe that you cannot travel to thehospital by yourself, then phone 999 to call an ambulance to assist you.The NHS is the UK National Health Service. If you need to see a doctor or dentist while in London,speak to the Welfare Officer, who will help with your enquiry. We have an on-site First Aider andFirst Aid Boxes at the Academy You will need to pay to see a dentist or optician. If you have aserious medical problem or an emergency that cannot wait until the next working day, you have theright to free emergency care and the nearest Accident and Emergency medical services are:Newham General HospitalGlen Road Plaistow, London, E13 8SLTel: 44 020 7363 9200The Barkantine Walk-In Centre121 Westferry Road, Isle of DogsLondon, E14 8JHTel: 44 020 7791 80807

1. RAISE THE NEAREST FIRE ALARM2. DO NOT USE THE LIFT3. LEAVE THE BUILDING BY THE NEARESTFIRE EXIT4. YOUR ASSEMBLY POINT ISTURNING AREA ADJACENT TO THE BUILDINGASSEMBLYPOINT5. DO NOT RE-ENTER THE BUILDING UNLESS THE FIRE MARSHAL ORTHE NOMINATED OFFICER ANNOUNCES8