QUALITY ASSURANCE - BELFOR

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BELFOR is an active member ofthese industry organizations:Restoration Industry Association (RIA)Institute of Inspection, Cleaning& Restoration Contractors (IICRC)Risk & Insurance Management Society (RIMS)American Record Managers Association (ARMA)Building Owners & Managers Association (BOMA)International Facility Managers Association (IFMA)QUALITY COMMITMENTIn all that we do, BELFOR remainskeenly aware of our responsibilitytowards our clients, our employeesInstitute of Real Estate Management (IREM)National Air Duct Cleaners Association (NADCA)Indoor Air Quality Association (ACCA)Air Conditioning Contractors Association (ACCA)and the environment. It’s not onlyAmerican Society of Heating, Refrigerating& Air-Conditioning Engineers (ASHRAE)what we do that’s important,National Association of Home Builders (NAHB)but how we do it.National Association of Home BuildersRemodeler’s Council (NAHBRC)BELFOR is committed to providingInternational Franchise Association (IFA)quality service and customerNational Fire Protection Association (NFPA)satisfaction. This commitment toNational Restaurant Associationexcellence is driven by our:VALUESNational Association of College& University Food Services (NACUFS)Restaurant Facility Management Association Y1.800.856.333324/7 National Emergency HotlineCorporate Headquarters:185 Oakland Avenue, Suite 150Birmingham, MI 48009-3433Toll Free: 888.421.4111 Direct: 248.594.1144Fax: 248.594.1133www.belfor.com081015000QUALITY ASSURANCE

BELFOR is an active member ofthese industry organizations:Restoration Industry Association (RIA)Institute of Inspection, Cleaning& Restoration Contractors (IICRC)Risk & Insurance Management Society (RIMS)American Record Managers Association (ARMA)Building Owners & Managers Association (BOMA)International Facility Managers Association (IFMA)QUALITY COMMITMENTIn all that we do, BELFOR remainskeenly aware of our responsibilitytowards our clients, our employeesInstitute of Real Estate Management (IREM)National Air Duct Cleaners Association (NADCA)Indoor Air Quality Association (ACCA)Air Conditioning Contractors Association (ACCA)and the environment. It’s not onlyAmerican Society of Heating, Refrigerating& Air-Conditioning Engineers (ASHRAE)what we do that’s important,National Association of Home Builders (NAHB)but how we do it.National Association of Home BuildersRemodeler’s Council (NAHBRC)BELFOR is committed to providingInternational Franchise Association (IFA)quality service and customerNational Fire Protection Association (NFPA)satisfaction. This commitment toNational Restaurant Associationexcellence is driven by our:VALUESNational Association of College& University Food Services (NACUFS)Restaurant Facility Management Association Y1.800.856.333324/7 National Emergency HotlineCorporate Headquarters:185 Oakland Avenue, Suite 150Birmingham, MI 48009-3433Toll Free: 888.421.4111 Direct: 248.594.1144Fax: 248.594.1133www.belfor.com081015000QUALITY ASSURANCE

CODE OF COMPLIANCEENVIRONMENTAL RESPONSIBILITYCERTIFICATIONS AND LICENSINGBELFOR strictly adheres to all industry standards as well asgovernment regulations. This includes local building and/orenvironmental codes.BELFOR accepts a special obligation to the environment, and complieswith all national and international environmental protection laws.BELFOR maintains required certifications, licensing, bondingcapacity, and insurance coverage in all areas, allowing BELFOR toperform work in compliance with all state and federal regulations.BELFOR also adheres to other various requirements as mandatedby both the Occupational Safety and Health Administration (OSHA)and the Environmental Protection Agency (EPA).TRAININGBELFOR manages with these guiding principles: We never assume a client’s loyalty is forever. We are only as good as our last job performance.Corporate clients, insurance companies, business owners and homeowners have long trusted BELFOR to provide high quality and timelyloss recovery services.BELFOR employees receive on-going training online, on the job, inour local training centers, or in our state-of-the-art training facility inAnn Arbor, MI. With an annual training budget in excess of 1 million,our clients can be assured that the most advanced and cost-effectiverestoration methods are applied to their projects.We respond to complex challenges with innovative thinking.We deploy our skills and resources to maximum efficiency.We examine our procedures and adopt them to the task athand. Our clients are encouraged to report our performancewith candor.INDUSTRY STANDARDSOur commitment to best practices, development of technology,use of equipment and recovery techniques meets or exceedsindustry standards and guidelines. National BELFOR Managershave contributed to the development of many restoration industrystandards including: Institute of Inspection, Cleaning, and RestorationCertification Standard (IICRC) Water Damage Standard(S500) and Reference Guide for Professional WaterDamage Restoration Restoration Industry Association (RIA) Fire Damage Standard Restoration Industry Association (RIA) Evaluation of Heating,Ventilation and Air Conditioning (HVAC) Interior Surfacesto Determine the Presence of Fire-Related Particulate as aResult of Structure FiresBELFOR is uniquely qualified to restoreproperty to rigorous LEED (Leadershipin Energy and Environmental Design)certification standards. BELFOR hasmore than 25 LEED-certified accountprofessionals on staff.SAFETYBELFOR has no higher prioritythan the safe execution of itsoperations. We have the lowestsafety professional-to-workerratio in the restoration industry.BELFOR is responsible forproviding a safe and healthywork environment. We arecommitted to this responsibilityand strive to perform alloperations without accident,injury, occupational illness, ornegative environmental impact.CONTINUOUS PROCESS IMPROVEMENTS IICRC Mould Damage Standard and Reference Guidefor Professional Mould Damage Restoration (S520)LEED CERTIFICATIONQUALITY ASSUREDCall BELFOR’s 24-hour hotline.RESTORATION PRODUCTSBELFOR is unmatched in technical expertise. Our team of CertifiedRestorers, engineers and scientists help develop proprietary productsand procedures (SRF, anti-corrosive chemicals, specific restorationmethods) in our own laboratories. All new products are copyrighted andmanufactured to meet the highest industry and government standards.1-800-856-3333 or visit www.belfor.com.

CODE OF COMPLIANCEENVIRONMENTAL RESPONSIBILITYCERTIFICATIONS AND LICENSINGBELFOR strictly adheres to all industry standards as well as federaland state government regulations. This includes local city and countyBELFOR accepts a special obligation to the environment, and complieswith all national and international environmental protection laws.BELFOR maintains required certifications, licensing, bondingcapacity, and insurance coverage in all areas, allowing BELFOR toperform work in compliance with all state and federal regulations.BELFOR also adheres to other various requirements as mandatedby both the Occupational Safety and Health Administration (OSHA)and the Environmental Protection Agency (EPA).building and/or environmental codes.TRAININGBELFOR manages with these guiding principles: We never assume a client’s loyalty is forever. We are only as good as our last job performance.Corporate clients, insurance companies, business owners and homeowners have long trusted BELFOR to provide high quality and timelyloss recovery services.BELFOR employees receive on-going training online, on the job,in our local training centers, or in our state-of-the-art trainingfacility. With an annual training budget in excess of 1 million, ourclients can be assured that the most advanced and cost-effectiverestoration methods are applied to their projects.We respond to complex challenges with innovative thinking.We deploy our skills and resources to maximum efficiency.We examine our procedures and adopt them to the task athand. Our clients are encouraged to report our performancewith candor.INDUSTRY STANDARDSOur commitment to best practices, development of technology,use of equipment and recovery techniques meets or exceedsindustry standards and guidelines. National BELFOR Managershave contributed to the development of many restoration industrystandards including: Institute of Inspection, Cleaning, and RestorationCertification Standard (IICRC) Water Damage Standard(S500) and Reference Guide for Professional WaterDamage Restoration Restoration Industry Association (RIA) Fire Damage Standard Restoration Industry Association (RIA) Evaluation of Heating,Ventilation and Air Conditioning (HVAC) Interior Surfacesto Determine the Presence of Fire-Related Particulate as aResult of Structure FiresBELFOR is uniquely qualified to restoreproperty to rigorous LEED (Leadershipin Energy and Environmental Design)certification standards. BELFOR hasmore than 25 LEED-certified accountprofessionals on staff.SAFETYBELFOR has no higher prioritythan the safe execution of itsoperations. We have the lowestsafety professional-to-workerratio in the restoration industry.BELFOR is responsible forproviding a safe and healthywork environment. We arecommitted to this responsibilityand strive to perform alloperations without accident,injury, occupational illness, ornegative environmental impact.CONTINUOUS PROCESS IMPROVEMENTS IICRC Mold Damage Standard and Reference Guide forProfessional Mold Damage Restoration (S520)LEED CERTIFICATIONQUALITY ASSUREDCall BELFOR’s 24-hour hotline.RESTORATION PRODUCTSBELFOR is unmatched in technical expertise. Our team of CertifiedRestorers, engineers and scientists help develop proprietary productsand procedures (SRF, anti-corrosive chemicals, specific restorationmethods) in our own laboratories. All new products are copyrighted andmanufactured to meet the highest industry and government standards.1-800-856-3333 or visit www.belfor.com.

CODE OF COMPLIANCEENVIRONMENTAL RESPONSIBILITYCERTIFICATIONS AND LICENSINGBELFOR strictly adheres to all industry standards as well as federaland state government regulations. This includes local city and countyBELFOR accepts a special obligation to the environment, and complieswith all national and international environmental protection laws.BELFOR maintains required certifications, licensing, bondingcapacity, and insurance coverage in all areas, allowing BELFORto perform work in compliance with all government regulations.building and/or environmental codes.TRAININGBELFOR manages with these guiding principles: We never assume a client’s loyalty is forever. We are only as good as our last job performance.Corporate clients, insurance companies, business owners and homeowners have long trusted BELFOR to provide high quality and timelyloss recovery services.BELFOR employees receive on-going training online, on the job, inour local training centers, or in our state-of-the-art training facility inAnn Arbor, MI. With an annual training budget in excess of 1 million,our clients can be assured that the most advanced and cost-effectiverestoration methods are applied to their projects.CONTINUOUS PROCESS IMPROVEMENTSWe respond to complex challenges with innovative thinking.We deploy our skills and resources to maximum efficiency.We examine our procedures and adopt them to the task athand. Our clients are encouraged to report our performancewith candor.SAFETYBELFOR has no higher prioritythan the safe execution of itsoperations. We have the lowestsafety professional-to-workerratio in the restoration industry.BELFOR is responsible forproviding a safe and healthywork environment. We arecommitted to this responsibilityand strive to perform alloperations without accident,injury, occupational illness, ornegative environmental impact.INDUSTRY STANDARDSOur commitment to best practices, development of technology,use of equipment and recovery techniques meets or exceedsindustry standards and guidelines. National BELFOR Managershave contributed to the development of many restoration industrystandards including: Institute of Inspection, Cleaning, and RestorationCertification Standard (IICRC) Water Damage Standard(S500) and Reference Guide for Professional WaterDamage Restoration IICRC Mold Damage Standard and Reference Guide forProfessional Mold Damage Restoration (S520) Restoration Industry Association (RIA) Fire Damage Standard Restoration Industry Association (RIA) Evaluation of Heating,Ventilation and Air Conditioning (HVAC) Interior Surfacesto Determine the Presence of Fire-Related Particulate as aResult of Structure FiresQUALITY ASSURED1-866-366-0493 or visitRESTORATION PRODUCTSBELFOR is unmatched in technical expertise. Our team of CertifiedRestorers, engineers and scientists help develop proprietary productsand procedures (SRF, anti-corrosive chemicals, specific restorationmethods) in our own laboratories. All new products are copyrighted andmanufactured to meet the highest industry and government standards.www.belfor.com.

Certification Standard (IICRC) Water Damage Standard (S500) and Reference Guide for Professional Water Damage Restoration IICRC Mold Damage Standard and Reference Guide for Professional Mold Damage Restoration (S520) Restoration Industry Association (RIA) FireDamage Standard Restoration Industry Association (RIA) Evaluation of Heating,

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