Guide To Accounts Payable Best Practice

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www.yourdms.netGuide toAccountsPayableBest Practice

This guide has been written and produced by YourDMS Limited 2021.2T: 01285 810606 E: info@yourdms.net www.yourdms.net

Guide toAccounts PayableBest PracticeOne of the biggest challenges facing Finance Professionalstoday is utilising the right technology in the AccountsPayable (AP) department to streamline processes,increase efficiency and dramatically reduce costs. Someorganisations take this a step further by transforming theAP department into a profit centre, driving revenue forgrowth. As a result, the smooth processing of invoices byreducing invoice errors and supplier queries should be apriority for every AP department.However, the process of approving invoices for payment can be a complexone in many Accounts departments. Traditionally, invoices are manuallychecked to see if they contain all the information needed for approval andpayment. Have the goods detailed on them been received? Is the pricecorrect? Is there a PO number? – Getting these details wrong are some ofthe most common mistakes on supplier invoices. For businesses receivinghundreds or thousands of invoices per month, this method of checkingbecomes extremely time consuming and prone to error.This guide will explore: the challenges of manual invoice processing the impact of GDPR on data capture, processing and storage the culture of late payments and the associated risks for both the payerand the payee detailed guidelines for creating and formatting an invoice correctly Best Practice for Accounts Payable departments What a modern Accounts Payable department looks likeT: 01285 810606 E: info@yourdms.net www.yourdms.net3

THE CHALLENGESA Slow ProcessThe following is a description of a typical manualinvoice processing workflow.1 Print out any invoices receivedelectronically.2 Invoices are classified into the correctcategory.3 Forward to the appropriate member ofthe Accounts Payable department.Paper vs Digital4 Match the invoice against an existing POnumber, if used.UK businesses send thousands of invoices per5 Ensure the amount invoiced is correctlystated.year. And with the economy making a goodrecovery, this number looks set to increaseyear on year. The format of these invoices are6 If the amount is correct and goods havebeen received, the invoice is approvedand signed off.still a combination of paper based (30%) andelectronic (70%), typically Word documents, pdfsand html files.7 If the amount invoiced exceeds an agreedthreshold, forward the invoice to beapproved by a manager.Despite the fact that 70% of invoices now arriveelectronically, a study by SagePay 1 reported that8 Once approved, data from the invoice ismanually entered into the Accounts orERP system.67% of SMEs are still using paper invoices. Forcompanies who approve and pay their invoicesusing traditional manual processes, the result9 Check bank supplier details.is a time-consuming procedure with numerous10 Pay invoice. Generate remittance note,steps and touch points; each one increasingprint out and post to your supplier.the chance of mistakes being made and theadministration costs. With the average cost ofmanually processing an invoice reported to bearound 2 - 4, it is also an expensive way towork2. Although research has suggested thatwhen complex issues are encountered, it can beas high as 283.Invoices with missing or incorrect informationcan delay processing leading to poorer supplierrelations and settlement terms. Althoughtypically only 20% of invoices contain anomalies,when using manual processes Accounts Payablestaff are required to check every single invoiceto find the ones with errors. Some organisations’The more times an invoice ishandled, the more likely it isto be misfiled or lost.4anomalies can be as high as 40% without theirknowledge.T: 01285 810606 E: info@yourdms.net www.yourdms.net

Common Supplier MistakesIf any key information is missing from an invoiceor incorrectly listed it can take a lot of time andeffort to resolve. When a PO number is missing,the purchaser and original authoriser willIf a part number on the purchaser’s system doesnot match the part number on the supplier’ssystem, every time that particular item ispurchased, the part number on the invoice willbe incorrect, requiring manual adjustment. Ifneed to be identified before the invoice can beprocessed. This is also the case if the PO numberhas been included but has not been clearlya business orders a lot of a product with anincorrect part number, the Accounts Payabledepartment will waste a lot of time manuallylabeled as a PO number.correcting this mistake.Also, multiple POs on the same invoice can beIn summary, well defined, clean data reducesas complex and more time consuming than nothe administration time, processing time andPO number at all. The more simple and clearpayment time.the invoice is, the easier it is to pay it. If thereis a issue with one of the PO numbers on anIt is really important that the details on yourinvoice, payment for all of the PO numberssuppliers system, match the details you have forand associated orders can be delayed whilstthe same products and services on your internalthe issue is rectified, which could result in latesystems. When they don’t, time is wastedpayments to suppliers.manually correcting the mistake every time.When there is a requirement for line itemchecking on receipted goods, the need for clearlydefined and accurate data is multiplied. In theIt’s unnecessary for suppliers to send invoicesby email and post paper copies. It wastes timeand money, and customers may pay twice if thecase of some of our existing customers theseduplicate invoice isn’t detected. Leading to morecomplex issues would regularly result in latetime wasted.payments.In short, if you don’t intend to change yourprocesses to work electronically, ask yoursuppliers to send you a paper invoice in the post.Printing Out & Manual Data EntryInvoice StatusAccounts Payable departments that use manualWith manual processing, the lack of an audit trailprocesses will print out copies of invoicesmakes it more difficult to gain a clear picture ofreceived electronically. At a later stage in thethe ‘status’ of an invoice. This is amplified if theprocess, the information on the printed copy willinvoice is handled by more than one person. Isbe manually entered into an Accounts system.it clear what has been done, needs to be done,Each print is costing the business money forby whom and for what deadline? This potentiallypaper, ink, wear and tear on the printer, timeleaves a lot of unanswered questions for the APtaken to print and additional data entry. There isclerk who wastes more time trying to find thealso an increased chance of errors with manualanswers. Delays will lead to invoices being paiddata entry.late and the penalties that may be incurred.T: 01285 810606 E: info@yourdms.net www.yourdms.net5

Compliance & Fraud PreventionBusinesses must adhere to many different legalregulations, as well as any internal regulations,to ensure compliance and to help preventfraud. Managing these regulations with manualprocesses is extremely difficult.Storing paper invoices securely is difficult,expensive, and takes up valuable space;but when invoices are not stored securely,your business may fail to meet complianceregulations for the storing of financial records.FACT: Some financial records must be stored fora minimum of 6 years.Storing files in a filing cabinet makes itdifficult to manage who has access to sensitiveinformation, and there is no record of whohas accessed the documents and what editshave been made to them. It’s also easy to ‘lose’or misfile information. Imagine if an AP clerkneeded to retrieve an invoice that had beenmisfiled 5 years ago - how many filing cabinetsand pieces of paper would they need to searchthrough until they found the one invoice theyFraud within the Accounts Payable departmentis more common than you might think with anestimated 5% of every company’s annual revenuelost each year due to fraudulent activities.4Methods include viruses embedded inattachments; unknown invoices sent by emailor post; false changes to bank details; sendingduplicate invoices, and falsifying expenses.Modern accounts teams are under pressureto be more productive while cutting costs andoften lack the time to complete the necessarychecks to ensure that fraudulent payments andactivities are discovered and stopped.With manual invoice processing it can bedifficult to detect invoice fraud, and even whencompanies do notice something unusual by crosschecking specific details with those stored intheir Accounts system, not all AP departmentswould contact the police or a reporting servicelike Action Fraud, the National Fraud & CyberCrime Reporting Centre.were looking for?It is also a common problem that manualinvoice processing can leave businesses moresusceptible to invoice fraud.Never leave sensitivematerial such as invoicesunattended on your desk.These provide detailsof standing orders anddirect debits.Financial Fraud Action UK6T: 01285 810606 E: info@yourdms.net www.yourdms.net

Complying with General Data Protection Regulations (GDPR and UK GDPR)The General Data Protection Regulation (GDPR)(EEA), offer goods or services to individuals incame into force on 25 May 2018. It is designed tothe EEA, or monitor the behaviour of individualsprotect the personally identifiable informationin the EEA.of EU citizens by introducing a set of consistentstandards for data protection, improving the waybusinesses with customers in the EU approachThe EU GDPR still applies to any organisations inEurope who send you data, so you may need tohelp them decide how to transfer personal datadata protection. Non-compliance can result into the UK in line with the UK GDPR.fines of up to 20million or 4% of their annualturnover (whichever is greater).Complying with UK GDPR is a company-wideOrganisations must comply with new regulationsto modernise the way they capture, process,responsibility and the correct approach to dataprotection should become an intrinsic part of anorganisation’s day-to-day business processes.use and store their customers’ personalinformation. This includes adopting ‘privacy bydesign’, creating a ‘culture of accountability’and establishing clear policies and proceduressuch as data retention, data encryption, GDPRsympathetic business to business contracts andemployee awareness.Responsibilities for Accounts PayabledepartmentsThe Accounts Payable department deals withvery sensitive customer information includingDoes the GDPR still apply after the end of theidentity and bank account details. If thisBrexit transition period?information were to fall into the wrong hands,The EU GDPR no longer applies to the UK.the results could be catastrophic, so operating inHowever, if you operate inside the UK, you willcompliance with GDPR is paramount.need to comply with UK data protection law.The GDPR has been incorporated into UK dataUnder GDPR, Accounts Payable are responsible for:protection law as the UK GDPR – in practiceStorage & Archivingthere is little change to the core data protectionprinciples, rights and obligations found in theand electronic invoices. This can be difficult ifUK GDPR.invoices are kept/saved in various locationsThe EU GDPR may also still apply directly to youif you operate in the European Economic AreaYou must keep a well-managed archive of papersuch as filing cabinets, warehouses, computerdesktops, databases etc.T: 01285 810606 E: info@yourdms.net www.yourdms.net7

You must also ensure that records are storedOn request, every piece of relevant data heldsecurely to prevent inappropriate access toon a customer or supplier must be removed in asensitive data. Archived records and documentsway that doesn’t impact other records.MUST remain unchanged and untampered, andbe securely destroyed after a set retentionperiod.Data BreachYou are required to disclose any personaldata breaches and inform your SupervisoryRight of AccessAuthority (SA) within 72 hours of detection. OnceYou must provide customers or suppliers witha breach has been identified, organisationsrecords of their personal data when requested,must immediately assess what data was taken.so that they are aware of and can verify theWhere the risk to the rights and freedoms of thelawfulness of the processing. The informationindividual is deemed “high”, they must also bemust be provided using “reasonable means” (in anotified.format they can read and reuse) and within onemonth of receipt of the request.Complying with GDPR will help ensure accountsdepartments adopt and adhere to the far moreKeeping Accurate Recordsstringent data protection standards that haveYou are required to keep internal records of databeen introduced and this change in focusprocessing and provide a full audit history ofmay completely alter the way an accountsall records kept, on demand from either a datadepartment operates within an organisation.subject or a governing body such as the ICO.Typically, the accounts department is where theDeleting & Removing RecordsUnder the new rules an individual has the rightsto request the deletion or removal of personaldata where there is no compelling reason for itscontinued processing.most significant amount of sensitive data willbe handled and as such it will be the area mostsusceptible to the largest fine, should a breachoccur.To comply with GDPR, identification, reportingand notification systems must be implementedto quickly to tackle breach issues as soon asWhen reviewing how you currently work, youshould ask yourself these questions:1 What is the nature of the documents youhold?2 Do they include personal identifiableinformation?3 Can you easily find a document?be mitigated by employing automated systemsand processes, such as an invoice processingsolution, which can simplify and streamlineprocesses by removing manual data entry,eliminating human error and providing the allimportant audit trail. When used in conjunctionwith a document management system, thiswould ensure that documents, invoices and4 How long do you keep documents and why?records are stored securely and deleted securely,5 Is it all in one location?– 19 for more information.6 Is the data accurate and up to date?7 Do you know how many copies exist?8 Can document access be restricted?9 What data security provisions do you have?10 Can I transfer my physical documents intosecure data?8they happen. In practice, the risks of breach mayand searched and retrieved quickly. See pages 18The accounts department can help tostrengthen an organisation’s GDPR complianceby ensuring the adoption of best practice, theimplementation of good process / procedureand the introduction of sympathetic datamanagement systems, based on the guidelinesprovided by the GDPR.T: 01285 810606 E: info@yourdms.net www.yourdms.net

The Culture of Late PaymentThe UK’s culture of late payment is an issuethat affects all businesses. In a survey from theFederation of Small Businesses late payments werecited as one of the top three reasons for small2015 Government legislation dictates thatThe UK SME late payment debt rose to 23.4every business in the public sector supplybillion in 2019, an increase of 10.4 billion on thechain MUST comply with 30 day payments 13 billion owed in 2018. In addition, UK SMEs arenow facing a total bill of 4.4 billion a year, just tocollect money they are owed, with 22% of thoseperformance, including the average timetaken to pay supplier invoices, making their78% of SMEs said they have waited a month, orlonger, beyond agreed payment terms before beingpaid. 45% of SMEs said they have been kept waitingtwo months or more before being paid.5In accordance with the Late Payment ofCommercial Debts government regulations,affecting the ability to pay staff and reducingbusinesses are entitled to charge 8% aboveinvestment, there are also many risks associatedthe Bank of England base rate (unless therewith paying your invoices late on a regular basis.is a different rate of interest in a contract).This could really add up in a very shortAs a purchaser, it is your responsibility to complyspace of time.with any payment terms that you agree to.Failure to pay your invoices on time could result inthe following issues:1 I t could damage your relationship with yoursuppliers. Your account could be placed6 L ate payment is considered a breach ofcontract. It could eventually result in losinga business contract and legal action.7 W ith multiple unpaid invoices you don’t havea clear picture of your company financeson hold preventing you from purchasingand financial obligations hindering yourbusiness critical supplies when you needthem. In addition, the way you manage yourpurchasing/sales relationship has an impacton your profit margins. Late paymentsability to make smart financial decisions.8 I t negatively affects the UK economy asa whole, damaging supply chains, puttingprevent you from taking advantage of anySMEs at risk of collapse, restricting businessprompt payment discounts on offer.growth and new opportunities.2 It could damage your company’s reputation.If you are seen as untrustworthy, people maycredit account in the future.report is a criminal offence.day you exceed the agreed payment terms.detrimental to maintaining optimum cash flow,credit rating making it difficult to open aaccountability more transparent. Failure to5 Y ou could be charged interest for everyWhile it’s clear that being owed money is3 I t could adversely affect your company’sthat large companies and limited liabilitya year on their payment practices andmonth chasing payments.5business is in difficulties.terms. Regulations introduced in 2017 statepartnerships MUST publicly report twicewaiting on funds spending more than 500 aalso be taken as an indication that yourSurveyFSB Member4 Y ou have a legal obligation.business failure.not want to do business with you. It couldbersrvey, FSB memAs part of a suhywsgive reasonwere asked to%35ers paid late.their customssingceropinvoicesaid internala delay.issues causedAll UK businesses have a responsibility to worktogether and build a responsible payment culture,where every business is paid fairly and on timefor the good and services they have provided.Customers and suppliers can work together,following industry best practices, to improvethe quality of invoices allowing for faster, easierprocessing and prompt payment.T: 01285 810606 E: info@yourdms.net www.yourdms.net9

GUIDELINESBEST PRACTICE FORINVOICE PROCESSINGTo ensure that your invoices are processed quickly and efficiently, followour Best Practice for Invoice Processing Guidelines. These rules apply toinvoices being processed manually or using an automated solution.1 Clearly label the document as an ‘Invoice’.9 I ncluding any useful information,comments or instructions. For example,detailing the name of the employeewho placed the order, or a delivery notenumber will allow your invoice to beprocessed more quickly.2 E nsure your company name, address(including postcode), phone number andemail address are clearly stated.3 I nclude contact number and / or emailaddress – if there is a problem with theinvoice you want your customer to beable to contact you easily so that youcan resolve it. You can include a generalbusiness contact but it may be a good ideato include the contact for the accountsdepartment. If there is a query with yourinvoice, your customer can contact youdirect.4 C learly show the delivery address ifdifferent to the billing address – thismakes it easier to check the invoiceagainst the corresponding delivery note.10 E nsure details of all goods and servicesare provided, including: quantity item description unit price handling or freight charges include NET and GROSS totals total value – this should include anydiscount that you have agreed withyour customer.11 D etail all relevant bank details. If youallow BACS/direct payment you will needto include Bank name, Account Name,Account number and Sort code. It’s also agood idea to include a fax number, postalor email address for the remittanceadvice to be sent to.5 I nclude the correct name and addressof the company you are invoicing.This will ensure your invoice reachesthem promptly. Any mistakes in theircontact information will make you lookunprofessional.12 State your payment terms.13 M atch PO information for unit ofmeasurement and currency. If the POwas issued in kilograms, use kilograms asthe unit of measurement in your invoice.If the PO was issued in pounds sterling,convert any other currency in your invoiceto pounds sterling.6 I nclude a clearly labeled invoice date/tax point and the supply date. This willallow your invoice to be actioned using thecorrect payment terms.7 I nclude a clearly labeled Invoice number.It should be a number that’s unique to theinvoice.8 I nclude the PO number provided by thecustomer and make sure it is clearlylabeled, as this will allow easy matching togoods received documentation.10See examples of a correctly formatted invoice andorder on pages 12 - 13.T: 01285 810606 E: info@yourdms.net www.yourdms.net

Debit Finance CollectionsCompanies with a handle on late paymentsalso cite better invoicing as a solution tothe growing problem of late payments. It’snot uncommon for organisations to leavecrucial information like the billing addressor bank details off an invoice.Additional Rules for VAT invoicesYou must include: Your VAT registration number, and either T he VAT rate and total amount of VATcharged if all products and services aresubject to the same VAT rate O r the amount of VAT and the VAT ratecharged on each product or service if theyare subject to different VAT ratesAdditional Rules for Limited CompaniesLimited companies need to include theirregistered office address and companyregistration number. You must include theformal registered company name in addition toany trading name you are using.If you are going to include the names ofdirectors on your invoices, you must include thenames of all directors.General Formatting RulesInvoices should be laid out clearly with all of theinformation required. Make it as easy as possiblefor your customers to pay you or contact youquickly if there is a problem.Your invoice is also an extension of companybrand and identity so it needs to lookprofessional, include a high quality version ofyour logo and use your corporate fonts andcolours.If you are supplying your invoice as a papercopy, make sure you provide a clean, legible,high quality print out. It is best to use awhite background, proper legible fonts - nohandwriting and don’t include staples.Make sure all information contained in theinvoice is clearly labeled and not just ‘floatingaround’ on the page.You can also include ‘Thank you for your custom’if you have room.T: 01285 810606 E: info@yourdms.net www.yourdms.net11

INVOICE2 Name andcontact details1 Invoice labelINVOICE1 Stanton Court (First Floor),Stirling Road, South Marston Park,Swindon, Wiltshire SN3 4YHInvoice No. 00016 Invoice dateInvoice Date 1 March 2020T 01285 810606E accounts@yourdms.net7 Invoice numberAccount No. ABC123www.yourdms.net5 Company / billingaddressBilling AddressNameDelivery AddressNameAddressAddressCompanyTown, County, Post CodeTown, County, Post CodeT 01234 5678908 PO number10 Details of goods /services providedT 01234 567890SalespersonPO NumberSupply DateDelivery MethodJane Smith889318/3/2020N/AQuantityPart No.Description52443Black Gel Pen, Box 10Unit Price 6.5012 Payment terms3 A ccounts contactdetailsNet Amount 32.50VAT RatePayment TermsPayment is due within 30 days. Please make all payments by Bank Transferusing the Invoice Number as your reference.If you have any questions concerning this invoice, please contactBeverly Wright. T 01285 810606, E accounts@yourdms.net6 Supply dateVAT 0.00Total Net AmountComments or special instructions:Associated Delivery Note No. BB34579/T9 U sefulinformation4 Delivery addressCompany0.0013 M atch PO detailsfor unit ofmeasurementand currency32.50Shipping & Handling8.00Total VAT Amount0.00Invoice Total40.50Bank detailsBank Name: NameAccount Name: YourDMS LimitedAccount Number: 12345678Sort Code: 12-34-5611 P aymentdetailsTHANK YOU FOR YOUR CUSTOMRegistered Office YourDMS Ltd, Address, Town, County, Post CodeCompany Registration Number 1234567 VAT Registration Number GB123456789Directors Mr Managing Director, Mrs Managing DirectorLimited Companies must include: registered office address company registration number the formal registered company nameVAT invoices must include: Your VAT registration number, and either The VAT rate and total amount of VAT chargedif all products and services are subject to the any trading name being usedIf you include the names of directors onsame VAT rate Or the amount of VAT and the VAT rate chargedyour invoices, you must include the namesof all directors.12T: 01285 810606 E: info@yourdms.net www.yourdms.neton each product or service if they are subjectto different VAT rates

ORDER2 N ame andcontact details1 Order labelORDER1 Stanton Court (First Floor),Stirling Road, South Marston Park,Swindon, Wiltshire SN3 4YHOrder No. 00016 Order dateOrder Date 1 March 2020T 01285 810606E accounts@yourdms.net7 Order numberAccount No. ABC123www.yourdms.net5 C ompany / billingaddressBilling AddressNameDelivery AddressNameAddressAddressCompanyTown, County, Post CodeTown, County, Post CodeT 01234 5678908 PO number10 D etails of goods /services provided9 U sefulinformation4 Delivery addressCompanyT 01234 567890SalespersonPO NumberSupply DateDelivery MethodJane Smith889318/3/2020N/AQuantityPart No.Description52443Black Gel Pen, Box 10Unit Price 6.50Comments or special instructions:Please ensure that our part numbers are used whereapplicable. Invoices will not be paid without the order numberbeing present.Invoices must include requisitioner contact.We do not accept part shipment.Subtotal6 Supply dateTotal 32.5013 U se correct unitof measurementand currency32.50Discount0.00Shipping & Handling8.00Total40.50***IF YOU DON’T ADD OUR PURCHASE ORDER AND PART NUMBERS TO YOUR INVOICE, IT MAKES IT HARDER FOR US TO PAY YOU***If you have any questions concerning this order, please contactBeverly Wright. T 01285 810606, E accounts@yourdms.net3 Accounts contact detailsT: 01285 810606 E: info@yourdms.net www.yourdms.net13

Making POs work for youA key factor in making sure you get the rightinformation on your invoice, is putting theright information on your order. Suppliers willgenerally mimic the detail on your order in theirinvoice. Therefore, make life easier for yourselfby ensuring the supplier has the detail you wanton their invoice. A human trait, we find it easierto copy than to create from scratch. If you lookat the order on the previous page, you’ll seesome guidelines for making sure the detailedinformation you require is clearly defined.Many companies don’t use PO numbers for utilityIf ¾ of the way through the year, you have nearlyreached the total amount budgeted for the year,there are two things you can do. Firstly, theamount the PO number has been raised for canbe adjusted to take into account the increasedspend. Secondly, because the increased spendhas been highlighted, you can look at the reasonswhy. What has changed?Using a PO number in this way allows you to keepmore control of basic business costs, and actmore quickly if costs exceed the expected budget.bills as they are not a fixed cost. However fromWorking with your suppliersa budgetary perspective, Finance Directors willWorking closely with your suppliers will benefithave a rough idea of what they expect their yearlyutility costs to be. PO numbers can be usedstrategically for utility bills by setting up rules.For example, if an invoice from supplier X is lessthan 800.00 per month, it can be paid. If it isover 800.00 it must be approved by the FinanceDirector. It is always easier to process an invoiceif you have an ordering system to check against.Utility companies are happy to include the POnumber as a reference number on your bill.both of you. Let your suppliers know how youneed them to format their invoices so that youcan pay them more promptly. If they make thesame mistake on every invoice, or on a particularline item, let them know and ask them to fix itso that you don’t have to. An issue can be fixedonce in an internal system, rather than amendedhundreds, if not, thousands of times at the invoiceprocessing stage. You are the customer and yoursuppliers should be happy to work with you toincrease your efficiency and be paid on time. It’s awin-win situation.Establish a designated point of contact withsuppliers that your organisation makes regularpayments to. Raise all invoice issues and concernswith this person.6You can send the Best Practice section of thisguide (pages 10 – 13) to them and ask them tofollow the guidelines for setting up an invoicecorrectly. If suppliers won’t work with you toimprove your invoice approval and paymentprocess, it may be time to find a new supplierwho will.Informing your supplier of paymentWhen a supplier invoice has been paid, it is goodpractice to inform that supplier of the paymentdetails made, including the account the paymentwas made to. 614T: 01285 810606 E: info@yourdms.net www.yourdms.net

Most companiesthat installed APAutomation systemsreport processing coststhat were reduced, onaverage, by half.IFO APAutomation StudyTake a look at the manual processesin your AP department. Have theychanged much over the last 60 years?You may have a computer instead of atypewriter but if you are entering dataLEVERAGINGTECHNOLOGYIN THEMODERN APDEPARTMENTin your Accounts system manually, andchecking data against a ‘master’ file(which is also manually updated), thennot that much has changed.Using outdated manual processes requires moretime and money, and can lead

Best Practice for Accounts Payable departments What a modern Accounts Payable department looks like Guide to Accounts Payable Best Practice One of the biggest challenges facing Finance Professionals today is utilising the right technology in the Accounts Payable (AP) department to streamline processes,

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