Book-Level PDF: Cisco Unity Express 2.1/2.2 GUI .
Cisco Unity Express 2.1/2.2GUI Administrator Guidefor Cisco CallManagerCorporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 526-4100
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CONTENTSCisco Unity Express Feature Roadmap1Platforms and Cisco IOS Software ImagesCisco Unity Express Feature List12Overview of Cisco Unity Express Voice Mail and Auto AttendantContents77Prerequisites for Implementing Cisco Unity Express on Cisco CallManagerRestrictions for Implementing Cisco Unity Express10Recording an Auto-Attendant Greeting or Prompt FileConfiguring Auto-Attendant Scripts1112Differences Between the AIM and NM12Software Licenses and Factory-Set Limits12Networking Cisco Unity Express with Other Voice-Mail SystemsAdministration Interfaces81415Differences Between Cisco Unity Express and Cisco Unity15Interactions Between Cisco Unity Express and Cisco CallManager16Differences Between Cisco Unity Express and Cisco CallManager16Additional References 18Documents Related to Cisco Unity ExpressRelated Cisco IOS Documents 21MIBs 21RFCs 21Technical Assistance 2118Configuring the System Using the Initialization Wizard23Overview of the Initialization Wizard 23Description of the Initialization Wizard 23Configuration Data Required for the Initialization WizardActivity Timer 26Buttons on the Initialization Wizard Windows 26Starting the Initialization Wizard for Cisco CallManagerLogging In and Out of Cisco Unity Express242743Logging In to Voice-Mail Administration for the First Time43Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManagerCisco Unity Express 2.1/2.2iii
ContentsPrerequisites 43Procedure 43What to Do Next 45Logging In to Cisco Unity Express46Logging Out of Cisco Unity Express48Cisco Unity Express Windows and Menus49Navigating Through the Cisco Unity Express GUI WindowsCisco Unity Express Windows and MenusHome Window 52Configure Menu 53Voice Mail Menu 54Administration Menu 55Defaults Menu 56Reports Menu 56Help Menu 57Cisco Unity Express Icons 58Searching for Data—the Find IconAlphabetizing Data—the Sort IconWhat to Do Next63Initial Tasks63Ongoing Tasks52606062Sequence of Administrative TasksOnline Help496364As-Needed Tasks64Troubleshooting Cisco Unity ExpressIP Addressing Problems67Backup or Restore Not WorkingInstallation Not Working CorrectlyIncorrect Date and TimeWrong GUI Layout676868MWI Lights Not Working ProperlyConfigurations Disappear67686869Auto-Attendant Prompts69Appendix A: Software Copyrights and Licenses71Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManagerivCisco Unity Express 2.1/2.2
Cisco Unity Express Feature RoadmapThe Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager introduces you to theset of graphical interface screens and tasks for configuring, administering, and maintaining Cisco UnityExpress voice mail and auto attendant applications.Comparable command-line interface commands are described in the Cisco Unity Express 2.1/2.2 CLIAdministrator Guide for Cisco CallManager.The focus of this guide is the Cisco Unity Express application. It does not provide information oninstallation of Cisco routers, Cisco network modules, the Cisco CallManager server, or the CiscoCallManager Express router. For more information about those topics, see “Additional References” onpage 18.This chapter contains the following sections: Platforms and Cisco IOS Software Images, page 1 Cisco Unity Express Feature List, page 2Platforms and Cisco IOS Software ImagesCisco Unity Express applications use a set of commands that are similar in structure to Cisco IOSsoftware commands. However, the Cisco Unity Express commands do not affect the Cisco IOSconfiguration.The Cisco Unity Express hardware modules and platforms do use the Cisco IOS command-line interface(CLI) commands for their operation.See the Release Notes for Cisco Unity Express Release 2.1.1 for detailed information about theCisco Unity Express hardware and software platforms.NoteWe highly recommend attaching an uninterruptible power supply (UPS) to the router housing theCisco Unity Express module. Any reliable UPS unit provides continuous power to maintain theoperation of the router and the Cisco Unity Express module. Consider the unit’s capacity and run timebecause power consumption differs among Cisco platforms. Ideally, a UPS should include a signalingmechanism that directs the router to shut down Cisco Unity Express properly and then powers off therouter.Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManagerCisco Unity Express 2.1/2.21
Cisco Unity Express Feature RoadmapCisco Unity Express Feature ListCisco Unity Express Feature ListTable 1 lists Cisco Unity Express features by release. Features that are introduced in a particular releaseare available in that and subsequent releases.Table 1Cisco Unity Express Features by ReleaseReleaseFeatures Introduced in That Release1Feature DescriptionFeature Documentation2.2CISCO-UNITY-EXPRESS-MIBMonitor the health, conductperformance monitoring, datacollection, and trap management forCisco Unity Express voice mail andauto attendant applications.Cisco Unity Express Release2.2 System Monitoring Guide2.1Additional languages support.Danish, U.K. English, Latin AmericanSpanish, Italian, and BrazilianPortuguese were added as choices forthe default language of the telephoneuser interface (TUI) system promptsand greetings.From the CLI: Cisco UnityExpress 2.1/2.2 CLIAdministrator Guide for CiscoCallManagerDistribution lists.Create public and private distributionlists of local and remote users forsending messages to more than onesubscriber.Broadcast messages.Schedules for holidays and businesshours.Increased security for passwords andPINs. From the GUI: Use theVoice Mail DistributionLists option and the onlinehelp. From the CLI: See“Configuring DistributionLists” on page 207. From the GUI: See “VoiceMail Menu” on page 54and the online help. From the CLI: Cisco UnityExpress 2.1/2.2 CLIAdministrator Guide forCisco CallManagerCreate schedules of holidays andbusiness hours to automatically playalternate auto attendant greetings tocallers. From the GUI: See “VoiceMail Menu” on page 54and the online help. From the CLI: Cisco UnityExpress 2.1/2.2 CLIAdministrator Guide forCisco CallManagerSet minimum lengths and expiry timesfor passwords and personalidentification numbers (PINs). From the GUI: See“Defaults Menu” onpage 56 and the onlinehelp. From the CLI: Cisco UnityExpress 2.1/2.2 CLIAdministrator Guide forCisco CallManagerPrivileged subscribers can sendmessages to all users on the network.Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager2Cisco Unity Express 2.1/2.2
Cisco Unity Express Feature RoadmapCisco Unity Express Feature ListTable 1Release2.0Cisco Unity Express Features by Release (continued)Features Introduced in That Release1Feature DescriptionSupport for caller ID information inincoming messages.Permit playing of caller identification Cisco Unity Express 2.1/2.2CLI Administrator Guide forinformation as part of the messageenvelope for new incoming voice mail Cisco CallManagermessages.Addition of remote users to the localdirectory.Add frequently called remote users tothe local directory, which permitslocal users to address voice mailmessages to remote users usingdial-by-name and to receive spokenname verification of the remote useraddress.Feature Documentation From the GUI: See“Configure Menu” onpage 53 and the onlinehelp. From the CLI: Cisco UnityExpress 2.1/2.2 CLIAdministrator Guide forCisco CallManagerSupport for vCard information fromremote users.Permit vCard information fromCisco Unity Express 2.1/2.2remote users to update their directory CLI Administrator Guide forentries.Cisco CallManagerSimple auto attendant script.Simple aa simple.aef script isCisco Unity Express 2.1/2.2available for handling alternate,CLI Administrator Guide forholiday, and business hours greetings. Cisco CallManagerUndelete voice messages.Permits users to restore a voice mailmessage that was deleted during thecurrent voice message retrievalsession.Cisco Unity Express 2.1/2.2CLI Administrator Guide forCisco CallManagerRestore to factory defaults.Permits the administrator to reset theentire system to the factory defaultvalues.Cisco Unity Express 2.1/2.2CLI Administrator Guide forCisco CallManagerIncreased port density.Network modules with 512 MB ofSDRAM now support 16 voice ports.Advanced integration modules(AIMs) running at 300 MHz nowsupport 6 ports on new routerplatforms.“Software Licenses andFactory-Set Limits” onpage 12Repurposing of general deliverymailboxes (GDMs)GDMs may be repurposed as personalmailboxes, which expands thepersonal mailbox capacity of eachlicense level.Support for multiple languages. From the GUI: See “VoiceMail Menu” on page 54and the online help. From the CLI: Cisco UnityExpress 2.1/2.2 CLIAdministrator Guide forCisco CallManagerCisco Unity Express supports several “Configuration Data Requiredfor the Initialization Wizard”languages for the telephone useron page 24interface (TUI) and auto attendantprompts. See the Release Notes forCisco Unity Express Release 2.2 forthe list of available languages.Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManagerCisco Unity Express 2.1/2.23
Cisco Unity Express Feature RoadmapCisco Unity Express Feature ListTable 1Cisco Unity Express Features by Release (continued)Features Introduced in That Release1Feature DescriptionFeature DocumentationStreamlined software upgradeprocess.Modified upgrade process to reduceinstallation time.Cisco Unity Express 2.1/2.2CLI Administrator Guide forCisco CallManagerIncreased storage on the AIM.AIM flash storage capacity isincreased from 512MB to 1GB andnow supports 14 hours of voice-mailmessage storage.“Software Licenses andFactory-Set Limits” onpage 12Housing Cisco Unity Express andCisco CallManager Express softwareon different routers.Cisco Unity Express softwareinstalled on a router communicateswith Cisco CallManager Expressinstalled on a different router.Cisco Unity Express 2.1/2.2CLI Administrator Guide forCisco CallManagerNetworking across multiple sites.Cisco Unity Express 2.1/2.2Voice Profile for Internet MailCLI Administrator Guide forversion 2 (VPIMv2) support forvoice-mail messaging interoperability Cisco CallManagerbetween Cisco Unity Express sitesand between Cisco Unity Express andCisco Unity with Non-DeliveryRecord (NDR) for networkedmessages and blind addressing.Support for Cisco CallManagerRelease 3.3(3),3.3(4), and 4.0(1).Capability of auto detecting theCisco CallManager JTAPI versionversion on a remote system forhandling call control and user importfunctionality.—1.1.2NTP server configuration supportNew commands permit configurationof the NTP server.Cisco Unity Express 2.1/2.2CLI Administrator Guide forCisco CallManager1.1Advanced integration module (AIM)cardAIM card has an Intel Celeron300 MHz processor, 256 MB RAM,and 512 MB of compact flashmemory, network connectivitythrough the PCI interface, and accessto Cisco IOS software and the consoleusing back-to-back Ethernet throughthe parallel interface. No externalinterfaces or cabling is required.Installing AdvancedIntegration Modules inCisco 2600 Series, Cisco 3600Series, and Cisco 3700 SeriesRoutersRelease1.2Custom auto attendant script creation Script editor creates custom scriptsusing the Cisco Unity Express script for handling incoming calls to theeditorautomated attendant (AA). Activatinga custom script deactivates the defaultauto attendant script that ships withCisco Unity Express. The defaultscript cannot be modified. Thenetwork module (NM) and the AIMsupports up to four customized autoattendants.Cisco Unity Express ScriptEditor Installation andConfiguration Guide,Release 2.0Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager4Cisco Unity Express 2.1/2.2
Cisco Unity Express Feature RoadmapCisco Unity Express Feature ListTable 1ReleaseCisco Unity Express Features by Release (continued)Features Introduced in That Release1Feature DescriptionFeature DocumentationAlternate auto attendant greetings and Recording of alternate AA greetings “Recording an Auto-Attendantpromptsand prompts that can be uploaded or Greeting or Prompt File” onpage 11downloaded as needed. Thesealternate greetings and prompts are inaddition to the default greetings andprompts that ship withCisco Unity Express. The NMsupports up to 50 alternate prompts.The AIM supports up to 25 alternateprompts.1.0Access to a greeting managementsystem from the telephone userinterface (TUI)Access from the TUI to a greetingmanagement system (GMS) forrecording alternate greetings andprompts. Users with administrativeprivileges have access to the GMS.Cisco Unity Express VoiceMail System - Quick StartGuide, Release 1.2Linux-based softwareLinux-based software installed on amodule card that is installed in theCisco CallManager router. (See theRelease Notes for Cisco UnityExpress R2.1.1.) The softwareincludes the operating system,application software, and orderedlicense information.—Network module cardCisco Network ModulesNetwork module card with the IntelLow Power PIII 500 MHz processor, a Hardware Installation Guide,20 GB IDE hard drive, and access to Chapter 22Cisco IOS software usingback-to-back Ethernet and console.No external interfaces or cabling isrequired.Orderable license packages“Software Licenses andFour orderable license packages. Alicense must be ordered for each voice Factory-Set Limits” onmail system. See Table 2 on page 13 page 12and Table 4 on page 13 for the systemcapacities available with each license.Spare modulesSpare modules with factory installedsoftware and license. Upgrades tolarger capacity require purchase of alicense and download of the licensefile.“Software Licenses andFactory-Set Limits” onpage 12License upgrades and downgradesUpgrades or downgrades from onelicense size to another.“Software Licenses andFactory-Set Limits” onpage 12Two administrative interfacesTwo administrative interfaces. (Seethe “Administration Interfaces” onpage 15.)“Administration Interfaces” onpage 15Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManagerCisco Unity Express 2.1/2.25
Cisco Unity Express Feature RoadmapCisco Unity Express Feature ListTable 1ReleaseCisco Unity Express Features by Release (continued)Features Introduced in That Release1Feature DescriptionIntegrated GUI withCisco CallManager ExpressAn integrated administration GUI for “Cisco Unity Expressboth Cisco Unity Express and Cisco Windows and Menus” onpage 52CME. The integrated interfacepermits configuration of some CiscoCME parameters, such as telephonesand extensions.Bulk provisioning of multiple sitesBulk provisioning of multiple sitesusing CLI scripts not provided byCisco Unity Express. Systems areadministered individually.Cisco Unity Express CLIAdministrator Guide forCisco CallManager,Release 2.0System access anywhere in the IPnetworkSystems accessible anywhere on theIP network. If the Cisco UnityExpress installer uses TFTP, the siterunning the installer must be closelylocated to the TFTP server. All otherfunctions use FTP, which allows theservers to be anywhere in the IPnetwork.Cisco Unity Express CLIAdministrator Guide forCisco CallManager,Release 2.0Manual backup and restoreManual backup and restore using anFTP server located anywhere in thecustomer network.System reports and log files fortroubleshooting.Reports are available from theCisco Unity Express GUI screens. Alltroubleshooting reports and files areavailable using the Cisco UnityExpress CLI commands.Feature Documentation From the GUI: See“Administration Menu” onpage 55 and the onlinehelp. From the CLI:Cisco Unity Express CLIAdministrator Guide forCisco CallManager,Release 2.0 From the GUI: See“Reports Menu” onpage 56 and the onlinehelp. From the CLI:Cisco Unity Express CLIAdministrator Guide forCisco CallManager,Release 2.01. Features that are introduced in a particular release are available in that and subsequent releases.Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager6Cisco Unity Express 2.1/2.2
Overview of Cisco Unity Express Voice Mail andAuto AttendantThe Cisco Unity Express voice-mail and auto-attendant applications work with Cisco CallManager toprovide small- and medium-sized companies with the capability to: Create and maintain voice mailboxes for onsite or remote telephone users. Releases 2.1 and 2.2support up to 100 mailboxes. The maximum number of mailboxes depends on the hardware moduleand license agreement purchased for Cisco Unity Express. Record and upload messages for callers to hear when they dial the company’s telephone number,and prompts to guide the callers to specific extensions or employees. Prerequisites for Implementing Cisco Unity Express on Cisco CallManager, page 8 Restricti
Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager Cisco Unity Express 2.1/2.2 Help Menu The Help menu appears when you click Help on the Home window. Table 14 describes the options on the Help menu: Backup History Displays the backed-up files, backup dates, and success status.
The 3-Heights PDF Merge Split API can operate on multiple input and output documents in one processing step. PDF Merge Split Pages Rotate Bookmarks Form Fields Output Intent Split Merge PDF PDF PDF PDF PDF PDF XMP Metadata PDF PDF PDF, PDF/A PDF, PDF/A PDF PDF PDF, PDF/A PDF, PDF/A 1.1.1 Features The 3-Heights PDF Merge Split API comes with .
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Integrating Cisco CallManager Express and Cisco Unity Express Prerequisites for Integrating Cisco CME with Cisco Unity Express 2 † Configuration Examples for Integrating Cisco CME with Cisco Unity Express, page 33 † Additional References, page 39 Prerequisites for Integrating Cisco CME with
Cisco CME 3.3 Cisco IOS Software Release 12.4.3 Cisco Unity Express 2.1.3 Components Used The information in this document is based on these software and hardware versions: A Cisco 2821 router running Cisco CME and Cisco Unity Express Cisco IOS Software Release 12.4.3 Cisco CME 3.3 Basic ACD script version 2.1.0.0
Supported Devices - Cisco SiSi NetFlow supported Cisco devices Cisco Catalyst 3560 Cisco 800 Cisco 7200 Cisco Catalyst 3750 Cisco 1800 Cisco 7600 Cisco Catalyst 4500 Cisco 1900 Cisco 12000 Cisco Catalyst 6500 Cisco 2800 Cisco ASR se
Cisco Nexus 1000V Cisco Nexus 1010 Cisco Nexus 4000 Cisco MDS 9100 Series Cisco Nexus 5000 Cisco Nexus 2000 Cisco Nexus 6000 Cisco MDS 9250i Multiservice Switch Cisco MDS 9700 Series Cisco Nexus 7000/7700 Cisco Nexus 3500 and 3000 CISCO NX-OS: From Hypervisor to Core CISCO DCNM: Single
Cisco Nexus 7706 Cisco ASR1001 . Cisco ISR 4431 Cisco Firepower 1010 Cisco Firepower 1140 Cisco Firepower 2110 Cisco Firepower 2130 Cisco FMC 1600 Cisco MDS 91485 Cisco Catalyst 3750X Cisco Catalyst 3850 Cisco Catalyst 4507 Cisco 5500 Wireless Controllers Cisco Aironet Access Points .
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