IMPORTANT INFORMATION If You Have Questions Regarding This .

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IMPORTANT INFORMATIONPlease inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehiclethat fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehiclesafety. If you have questions regarding this or any other campaign, please contact Warranty.Safety Recall CircularCode: 20 I 4UNITED STATES ONLYSubject: 2006-2010 Jetta, New Beetle & New Beetle Convertible,2007-2009 Rabbit and 2009 - 2010 Jetta SportWagenVehicles Equipped with a 2.5L EngineUnder Hood Fuel Supply LineProblem DescriptionJetta, Jetta SportWagen and Rabbit (Criteria 01):Affected vehicles may have a small plastic tab located onthe windshield washer fluid reservoir that may chafeagainst an under hood fuel supply line. If chafing occurs,there is a potential for a fuel leak to develop over time.Leaking fuel, in the presence of an ignition source, mayresult in a fire.New Beetle & New Beetle Convertible (Criteria 02):Affected vehicles may have a fastening clamp on a powersteering system hydraulic hose that may be located in animproper position, which could cause chafing against anunder hood fuel supply line. If chafing occurs, there is apotential for a fuel leak to develop over time. Leaking fuel,in the presence of an ignition source, may result in a fire.Corrective ActionJetta, Jetta SportWagen and Rabbit (Criteria 01):Inspect and, if necessary, replace the under hood fuelsupply line. As a preventive measure, a plastic tab on thewindshield washer fluid reservoir will be removed.New Beetle & New Beetle Convertible (Criteria 02):Inspect the affected fuel supply line and replace it ifnecessary. As a preventive measure, inspect the positionof the affected fastening clamp and adjust it into thecorrect position if necessary.Important Reminder on Vehicles Affected by Safety andCompliance RecallsBy law, dealers must correct, prior to delivery for sale orlease, any vehicle that fails to comply with an applicableFederal Motor Vehicle Safety Standard or that containsa defect relating to motor vehicle safety.VIN Range & Production Dates of Affected VehiclesNOTE: Check ElsaWeb on the day of repair to verify vehicle eligibility forthis repair. This is the only valid campaign inquiry and verification source.Some vehicles may be involved in an additional action(s); any additionalwork can be done while the vehicle is in for this action.2006-2010 Jetta3VW * 1K 6M797912 - 3VW * AJ AM001672* F, M X or ZProduction date: 03/29/2006 – 06/29/2009January 20112006-2010 New Beetle Convertible3VW * 1Y 6M300067 - 3VW * AL AM001714* F, G or WProduction date: 07/06/2005 – 10/19/20092007-2009 RabbitWVW * 1K 7W251693 - WVW * 1K 9W150037* A, B, R or SProduction date: 03/22/2007 – 11/19/20082009-2010 Jetta SportWagen3VW M 1K 9M250001 - 3VW M AJ AM600044Production date: 01/08/2008 – 03/20/2009NOTE: The VIN range is a general range of vehicles that may beincluded in the Campaign. Not every vehicle within the VIN rangemay be included since it may depend on the production date,transmission or engine build date. Always verify ElsaWeb forcampaign eligibility on a vehicle.Allocation Report of Affected VehiclesElectronic allocation lists will be posted under MyDealership Reports on the VW Hub on or aboutFebruary 01, 2011. A list will not be posted fordealers who have no affected vehicles.Parts Information and AllocationDue to the small number of vehicles anticipated toneed parts replacement, only a small parts allocationwill be sent to dealers prior to customer notification.If you have exhausted your allocated parts but haveexceeded your weekly upper order limit, pleasesubmit your requests for additional parts via email toupperorderlimits@vw.com.Owner Notification MailingOn or about February 01, 2011 Volkswagen willnotify all known owners of affected vehicles by firstclass mail. A sample copy of the owner letters areenclosed.Campaign Completion Labeling GuidelinesVehicles repaired under this action must beidentified with a campaign completion label (partnumber CAMP 010 000). Labels can be ordered atno cost online via the Compliance Label Orderingportal at www.vwhub.com.2006-2010 New Beetle3VW * 1C 6M400067 - 3VW * AG AM007751* F, G or WProduction date: 06/30/2005 – 10/21/2009The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2011 Volkswagen Group of America, Inc. All Rights Reserved.January 2011UNITED STATES ONLY 20I4/U1 Page 1 of 20

Claim Entry ProcedureImmediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from the followingchart. The Applicable Criteria ID is shown in ElsaWeb. Claims will only be paid for vehicles that show this campaignopen in ElsaWeb on the day of the repair. To help ensure prompt and proper payment, attach the screen print to therepair order.Saga Claim Entry Procedure (Criteria 01 – Jetta, Jetta SportWagen and Rabbit)Check ElsaWeb to determine if this campaign is openService No.: 20I4Damage Code: 0099Parts ManufacturerRemoved part: Use vendor code WWOSold vehicle 7 10Unsold vehicle 7 90Accounting InstructionsCriteria I.D. 01 Inspect the washer reservoir and fuel line. Washer reservoir tab not present and no damage to fuelline found. No further work required.Repair operation:0183 00 9910 T.U.ORCriteria I.D. 01 Inspect the washer reservoir and fuel line. Washer bottle tab present. Remove washer reservoir tab.No damage to fuel line present.Repair operation:9260 31 9920 T.U.ORCriteria I.D. 01 Inspect the washer reservoir and fuel line. Washer reservoir tab not present and damage to fuel linefound. Replace fuel line.Repair operation:Qty12038 19 99Part Number1K0 133 986 BD30 T.U.DescriptionFuel supply lineORCriteria I.D. 01 Inspect the washer reservoir and fuel line. Washer bottle tab present and fuel line damaged. Removewasher reservoir tab and replace fuel line.Repair operation:Qty12038 19 99Part Number1K0 133 986 BD50 T.U.DescriptionFuel supply lineThere is NO reimbursement for Vehicle Wash or loaner!If customer refused repairs:Fax the repair order to the warranty team at (248) 754-6533. Provide the VIN, applicable service number, customerinformation, dealer number, and dateThe information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2011 Volkswagen Group of America, Inc. All Rights Reserved.January 2011UNITED STATES ONLY 20I4/U1 Page 2 of 20

Saga Claim Entry Procedure (Criteria 02 – New Beetle, New Beetle Convertible)Check ElsaWeb to determine if this campaign is openService No.: 20I4Damage Code: 0099Parts ManufacturerRemoved part: Use vendor code WWOSold vehicle 7 10Unsold vehicle 7 90Accounting InstructionsCriteria I.D. 02 Inspect the power steering line clamp and fuel supply line. Power steering line clamp positionedcorrectly, no damage to fuel supply line present. No further work required.Repair operation:0183 00 9920 T.U.ORCriteria I.D. 02 Inspect the power steering line clamp and fuel supply line. Reposition power steering line clamp, nodamage to fuel supply line present.Repair operation:4897 15 9940 T.U.ORCriteria I.D. 02 Inspect the power steering line clamp and fuel supply line. Reposition power steering line clamp andreplace fuel supply line.Repair operation:Qty12038 19 99Part Number1C0 133 986 AN70 T.U.DescriptionFuel supply lineThere is NO reimbursement for Vehicle Wash or loaner!If customer refused repairs:Fax the repair order to the Warranty Team at (905) 428-4811. Provide the VIN, applicable service number, customerinformation, dealer number and date.The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2011 Volkswagen Group of America, Inc. All Rights Reserved.January 2011UNITED STATES ONLY 20I4/U1 Page 3 of 20

Customer Letter Example - Criteria 01 Vehicles OnlyJanuary 2011 CUSTOMER NAME CUSTOMER ADDRESS CUSTOMER CITY STATE ZIPCODE Vehicle Identification Number (VIN): VIN Subject: Safety Recall 20I4/U1 – Under Hood Fuel Supply LineDear Volkswagen Owner:This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volkswagenhas decided that a defect, which relates to motor vehicle safety, exists in some 2006-2010 model year Volkswagen Jetta, 20072009 model year Rabbit and 2009-2010 model year Jetta SportWagen vehicles equipped with a 2.5L engine. Our records showthat you are the owner of one of these vehicles.What Is The Problem?Affected vehicles may have a small plastic tab located on the windshield washer fluid reservoir that may chafe against an underhood fuel supply line. If chafing occurs, there is a potential for a fuel leak to develop over time. Leaking fuel, in the presence of anignition source, may result in a fire.What Will Volkswagen Do?In order to identify and correct this defect, dealers will inspect and, as necessary, replace the affected under hood fuel supply linein your vehicle. As a preventative measure, a plastic tab on the windshield washer fluid reservoir will be removed.What We Would Like You to DoPlease contact your authorized Volkswagen dealer and arrange for an appointment to have your vehicle inspected/repairedwithout delay.The inspection will take less than one hour, and repairs (if necessary) may take an additional hour. This work will be performedfor you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well asto accommodate their daily workshop schedule.Precautions You Should TakeAffected vehicles can continue to be driven as usual, but if you can smell fuel in the vehicle proceed immediately to the nearestauthorized Volkswagen dealer or qualified workshop if you believe that it is safe to do so in order to have the fuel system on thevehicle inspected.Lease VehiclesIf you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this informationimmediately via first-class mail to the lessee within ten (10) days of receipt of this notification.Have You Changed Your Address Or Sold The Vehicle?If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.Reimbursement of ExpensesIf you have previously paid for repairs relating to a chafed under hood fuel line as described in this letter, the enclosed formexplains how to request reimbursement. We would be pleased to review your reimbursement request.Service Help from UsIf your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please callor write to:Volkswagen of America, Inc.Attn: Customer CARE Center – Hills East (20I4/U1)3499 West Hamlin RoadRochester Hills, MI 483091-800-893-5298If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic SafetyAdministration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.We also invite you to visit our website at www.vw.com, where you can check to see if this or any other action may be open onyour vehicle.We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety andcontinued satisfaction with your vehicle. Thank you for driving a Volkswagen!Sincerely,Volkswagen Product ComplianceThe information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2011 Volkswagen Group of America, Inc. All Rights Reserved.January 2011UNITED STATES ONLY 20I4/U1 Page 4 of 20

Customer Letter Example - Criteria 02 Vehicles OnlyJanuary 2011 CUSTOMER NAME CUSTOMER ADDRESS CUSTOMER CITY STATE ZIPCODE Vehicle Identification Number (VIN): VIN Subject: Safety Recall 20I4/U1 – Under Hood Fuel Supply LineDear Volkswagen Owner:This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volkswagenhas decided that a defect, which relates to motor vehicle safety, exists in some 2006-2010 model year Volkswagen New Beetleand New Beetle Convertible vehicles equipped with a 2.5L engine. Our records show that you are the owner of one of thesevehicles.What Is The Problem?Affected vehicles may have a fastening clamp on a hydraulic hose of the power steering system that may be located in animproper position which could cause chafing against an under hood fuel supply line. If chafing occurs, there is a potential for afuel leak to develop over time. Leaking fuel, in the presence of an ignition source, may result in a fire.What Will Volkswagen Do?In order to identify and correct this defect, dealers will inspect and, as necessary, replace the affected under hood fuel supply linein your vehicle. As a preventative measure, dealers will inspect the position of the affected fastening clamp and adjust it into thecorrect position if necessary.What We Would Like You to DoPlease contact your authorized Volkswagen dealer and arrange for an appointment to have your vehicle inspected/repairedwithout delay.The inspection will take less than one hour, and repairs (if necessary) may take an additional hour. This work will be performedfor you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well asto accommodate their daily workshop schedule.Precautions You Should TakeAffected vehicles can continue to be driven as usual, but if you can smell fuel in the vehicle proceed immediately to the nearestauthorized Volkswagen dealer or qualified workshop if you believe that it is safe to do so in order to have the fuel system on thevehicle inspected.Lease VehiclesIf you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this informationimmediately via first-class mail to the lessee within ten (10) days of receipt of this notification.Have You Changed Your Address Or Sold The Vehicle?If you have, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.Reimbursement of ExpensesIf you have previously paid for repairs relating to a chafed under hood fuel line as described in this letter, the enclosed formexplains how to request reimbursement. We would be pleased to review your reimbursement request.Service Help from UsIf your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please callor write to:Volkswagen of America, Inc.Attn: Customer CARE Center – Hills East (20I4/U1)3499 West Hamlin RoadRochester Hills, MI 483091-800-893-5298If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic SafetyAdministration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.We also invite you to visit our website at www.vw.com, where you can check to see if this or any other action may be open onyour vehicle.We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety andcontinued satisfaction with your vehicle. Thank you for driving a Volkswagen!Sincerely,Volkswagen Product ComplianceThe information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2011 Volkswagen Group of America, Inc. All Rights Reserved.January 2011UNITED STATES ONLY 20I4/U1 Page 5 of 20

20I4 Safety RecallCampaign Work ProcedureIf there are questions regarding the work procedure, contact Warranty.Required PartsQuantityPart NumberPart Description11K0 133 986 BDFuel supply line (Criteria 01 – Jetta, JettaSportWagen and Rabbit)11C0 133 986 ANFuel supply line (Criteria 02 – New Beetle and NewBeetle Convertible1CAMP 010 000Campaign Completion LabelRequired Tools Side cutters(Jetta, Jetta SportWagen, and Rabbit only) VAG 1921 – Hose clip pliers or equivalent (Allmodels) VAG 6340 – Hose clip pliers or equivalent(New Beetle, New Beetle Convertible only)The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2011 Volkswagen Group of America, Inc. All Rights Reserved.January 2011UNITED STATES ONLY 20I4/U1 Page 6 of 20

Work Procedure (Criteria 01 – Jetta, Jetta SportWagen and Rabbit)Tip: If Campaign Completion label ispresent, no further work is requiredSection A - Washer Bottle Inspection Open hood Inspect washer bottle for tab arrow If tab is present, continue to Section B If tab is not present, continue to Section CSection B - Remove Washer Reservoir Tab Use side cutters approximately 20mm in lengthto remove washer bottle tab Remove tab from washer bottle arrow , withside cutters as flush to washer bottle neck aspossible Continue to Section CThe information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. Theseprocedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. Todetermine whether this information applies, contact an authorized Volkswagen dealer. 2011 Volkswagen Group of America, Inc. All Rights Reserved.January 2011UNITED STATES ONLY 20I4/U1 Page 7 of 20

Section C – Inspect Fuel Line Inspect fuel line for any damage arrow If fuel line shows any signs of wear orchafing, continue to Section D If fuel line DOES NOT show any

New Beetle & New Beetle Convertible (Criteria 02): Affected vehicles may have a fastening clamp on a power steering system hydraulic hose that may be located in an improper position, which could cause chafing against an under hood fuel supply line. If chafing occurs, there is a potential for a fuel leak to develop over time. Leaking fuel,

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