CompTIA A Certification Exam Objectives Exam Numbers: 220 .

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CompTIA A Certification ExamObjectivesExam Numbers:220-901 & 220-902IntroductionIn order to receive CompTIA A certification a candidate must pass two exams. The first exam is CompTIA A 220-901 Certification Exam. The CompTIA A 220-901 examination measures necessary competencies for anentry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab orfield.Successful candidates will have the knowledge required to: Assemble components based on customer requirements Install, configure and maintain devices, PCs and software for end users Understand the basics of networking and security/forensics Properly and safely diagnose, resolve and document common hardware and software issues Apply troubleshooting skills Provide appropriate customer support Understand the basics of virtualization, desktop imaging, and deploymentCompTIA A is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoesregular reviews and updates to the exam objectives. The following CompTIA A 220-901 exam objectives resultfrom subject matter expert workshops and industry-wide survey results regarding the skills and knowledge requiredof an entry-level IT professional. The percentages in this document represent the relative importance of the subjectareas (domains) in the associated body of knowledge, and together establish the foundation of an entry-level ITprofessional.This examination blueprint includes domain weighting, test objectives, and example content. Example topics andconcepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all thecontent of this examination.Candidates are encouraged to use this document to guide their studies. The table below lists the domains measuredby this examination and the extent to which they are represented. The CompTIA A 220-901 exam is based on theseobjectives.CompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

CompTIA Authorized Materials Use PolicyCompTIA Certifications, LLC is not affiliated with and does not authorize, endorse or condone utilizingany content provided by unauthorized third-party training sites, aka 'brain dumps'. Individuals who utilizesuch materials in preparation for any CompTIA examination will have their certifications revoked and besuspended from future testing in accordance with the CompTIA Candidate Agreement. In an effort tomore clearly communicate CompTIA’s exam policies on use of unauthorized study materials, CompTIAdirects all certification candidates to the CompTIA Certification Exam Policies testingcenters/policies.aspxPlease review all CompTIA policies before beginning the study process for any CompTIA exam.Candidates will be required to abide by the CompTIA Candidate g/testingcenters/policies/agreement.aspx) at the time of examdelivery.If a candidate has a question as to whether study materials are considered unauthorized (aka braindumps), he/she should perform a search using CertGuard's engine, found here:http://www.certguard.com/search.aspOr verify against this tingcenters/policies/unauthorized.aspx**Note: The lists of examples provided in bulleted format below each objective are not exhaustive lists.Other examples of technologies, processes or tasks pertaining to each objective may also be included onthe exam although not listed or covered in this objectives document.CompTIA is constantly reviewing the content of our exams and updating test questions to be sure ourexams are current and the security of the questions is protected. When necessary, we will publish updatedexams based on existing exam objectives. Please know that all related exam preparation materials willstill be valid.CompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

1.0 Hardware1.1 Given a scenario, configure settings and use BIOS/UEFI tools on a PC. Firmware upgrades – flash BIOS BIOS component informationo RAMo Hard driveo Optical driveo CPU BIOS configurationso Boot sequenceo Enabling and disabling deviceso Date/time o Clock speedso Virtualization supporto BIOS security (passwords, drive encryption: TPM, lo-jack, secure boot) Built-in diagnostics Monitoringo Temperature monitoringo Fan speedso Intrusion detection/notificationo Voltageo Clocko Bus speed1.2 Explain the importance of motherboard components, their purpose, and properties. Sizeso ATXo Micro-ATXo Mini-ITXo ITXExpansion slotso PCIo PCI-Xo PCIeo miniPCIRAM slotsCPU socketsChipsetso North Bridgeo South BridgeCMOS batteryPower connections and typesFan connectorsFront/Top panel connectorso USBo Audioo Power buttono Power lightCompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

o Drive activity lightso Reset buttonBus speeds1.3 Compare and contrast various RAM types and their features. Typeso DDRo DDR2o DDR3o SODIMMo DIMMo Parity vs. non-parityo ECC vs. non-ECCo RAM configurations Single channel vs. dual channel vs. triple channelo Single sided vs. double sidedo Buffered vs. unbuffered RAM compatibility1.4 Install and configure PC expansion cards. Sound cards Video cards Network cards USB cards Firewire cards Thunderbolt cards Storage cards Modem cards Wireless/cellular cards TV tuner cards Video capture cards Riser cards1.5 Install and configure storage devices and use appropriate media. Optical driveso CD-ROM / CD-RWo DVD-ROM / DVD-RW / DVD-RW DLo Blu-Rayo BD-Ro BD-RE Magnetic hard disk driveso 5400 rpmo 7200 rpmo 10,000 rpm Hot swappable drives Solid state/flash driveso Compact flasho SDo Micro-SDo Mini-SDo Xdo SSDo HybridCompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

o eMMCRAID typeso 0o 1o 5o 10Tape driveMedia capacityo CDo CD-RWo DVD-RWo DVDo Blu-Rayo Tapeo DVD DL1.6 Install various types of CPUs and apply the appropriate cooling methods. Socket typeso Intel: 775, 1155, 1156, 1366, 1150, 2011o AMD: AM3, AM3 , FM1, FM2, FM2 Characteristicso Speedso Coreso Cache size/typeo Hyperthreadingo Virtualization supporto Architecture (32-bit vs. 64-bit)o Integrated GPUo Disable execute bit Coolingo Heat sinko Fanso Thermal pasteo Liquid-basedo Fanless/passive1.7 Compare and contrast various PC connection interfaces, their characteristics and purpose. Physical connectionso USB 1.1 vs. 2.0 vs. 3.0 Connector types: A, B, mini, microo Firewire 400 vs. Firewire 800o SATA1 vs. SATA2 vs. SATA3, eSATAo Other connector types VGA HDMI DVI Audio Analog Digital (Optical connector) RJ-45 RJ-11 Thunderbolt Wireless connectionso BluetoothCompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

o RFo IRo NFCCharacteristicso Analogo Digitalo Distance limitationso Data transfer speedso Qualityo DRMo Frequencies1.8 Install a power supply based on given specifications. Connector types and their voltageso SATAo Molexo 4/8-pin 12vo PCIe 6/8-pino 20-pino 24-pin Specificationso Wattageo Dual railo Sizeo Number of connectorso ATXo Micro-ATXo Dual voltage options1.9 Given a scenario, select the appropriate components for a custom PC configuration, to meet customerspecifications or needs. Graphic / CAD / CAM design workstationo Multicore processoro High-end videoo Maximum RAM Audio/Video editing workstationo Specialized audio and video cardo Large fast hard driveo Dual monitors Virtualization workstationo Maximum RAM and CPU cores Gaming PCo Multicore processoro High-end video/specialized GPUo High definition sound cardo High-end cooling Home Theater PCo Surround sound audioo HDMI outputo HTPC compact form factoro TV tuner Standard thick cliento Desktop applicationso Meets recommended requirements for selected OS Thin clientCompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

o Basic applicationso Meets minimum requirements for selected OSo Network connectivityHome Server PCo Media streamingo File sharingo Print sharingo Gigabit NICo RAID array1.10 Compare and contrast types of display devices and their features. Typeso LCD TN vs. IPS Fluorescent vs. LED backlightingo Plasmao Projectoro OLED Resolution Native resolution Brightness/lumens Analog vs. digital Privacy/antiglare filters Multiple displays Aspect ratioso 16:9o 16:10o 4:31.11 Identify common PC connector types and associated cables.o Display connector typeso DVI-Do DVI-Io DVI-Ao DisplayPorto RCAo HD15 (i.e. DE15 or DB15)o BNCo miniHDMIo miniDin-6o Display cable typeso HDMIo DVIo VGAo Componento Compositeo Coaxialo Device cables and connectorso SATAo eSATAo USBo Firewire (IEEE1394)o PS/2CompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

o AudioAdapters and convertorso DVI to HDMIo USB A to USB Bo USB to Etherneto DVI to VGAo Thunderbolt to DVIo PS/2 to USBo HDMI to VGA1.12 Install and configure common peripheral devices. Input deviceso Mouseo Keyboardo Scannero Barcode readero Biometric deviceso Game padso Joystickso Digitizero Motion sensoro Touch padso Smart card readerso Digital cameraso Microphoneo Webcamo Camcordero MIDI enabled devices Output deviceso Printerso Speakerso Display devices Input & Output deviceso Touch screeno KVMo Smart TVo Set-Top Box1.13 Install SOHO multifunction device / printers and configure appropriate settings. Use appropriate drivers for a given operating systemo Configuration settings Duplex Collate Orientation Quality Device sharingo Wired USB Serial Etherneto Wireless Bluetooth 802.11(a,b,g,n,ac) Infrastructure vs. adhoco Integrated print server (hardware)CompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

o Cloud printing/remote printingPublic/shared deviceso Sharing local/networked device via Operating System settings TCP/Bonjour/AirPrinto Data privacy User authentication on the device Hard drive caching1.14 Compare and contrast differences between the various print technologies and the associated imagingprocess. Lasero Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, duplexingassemblyo Imaging process: processing, charging, exposing, developing, transferring, fusing and cleaningInkjeto Ink cartridge, print head, roller, feeder, duplexing assembly, carriage and belto CalibrationThermalo Feed assembly, heating elemento Special thermal paperImpacto Print head, ribbon, tractor feedo Impact paperVirtualo Print to fileo Print to PDFo Print to XPSo Print to image1.15 Given a scenario, perform appropriate printer maintenance. Lasero Replacing toner, applying maintenance kit, calibration, cleaning Thermalo Replace paper, clean heating element, remove debris Impacto Replace ribbon, replace print head, replace paper Inkjeto Clean heads, replace cartridges, calibration, clear jams2.0 Networking2.1 Identify the various types of network cables and connectors. Fibero Connectors: SC, ST and LC Twisted Pairo Connectors: RJ-11, RJ-45o Wiring standards: T568A, T568B Coaxialo Connectors: BNC, F-connector2.2 Compare and contrast the characteristics of connectors and cabling. FiberCompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

o Speed and transmission limitationsTwisted pairo Types: STP, UTP, CAT3, CAT5, CAT5e, CAT6, CAT6e, CAT7, plenum, PVCo Speed and transmission limitations o Splitters and effects on signal qualityCoaxialo Types: RG-6, RG-59o Speed and transmission limitationso Splitters and effects on signal quality2.3 Explain the properties and characteristics of TCP/IP. IPv4 vs. IPv6 Public vs. private vs. APIPA/link local Static vs. dynamic Client-side DNS settings Client-side DHCP Subnet mask vs. CIDR Gateway2.4 Explain common TCP and UDP ports, protocols, and their purpose. Portso 21 – FTPo 22 – SSHo 23 – TELNETo 25 – SMTPo 53 – DNSo 80 – HTTPo 110 – POP3o 143 – IMAPo 443 – HTTPSo 3389 – RDPo 137-139, 445 – SMBo 548 or 427 – AFP Protocolso DHCPo DNSo LDAPo SNMPo SMBo CIFSo SSHo AFP TCP vs. UDP2.5 Compare and contrast various WiFi networking standards and encryption types. Standardso 802.11 a/b/g/n/aco Speeds, distances and frequencies Encryption typeso WEP, WPA, WPA2, TKIP, AES2.6 Given a scenario, install and configure SOHO wireless/wired router and apply appropriate settings. ChannelsCompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

Port forwarding, port triggeringDHCP (on/off)DMZNAT / DNATBasic QoSFirmwareUPnP2.7 Compare and contrast Internet connection types, network types, and their features. Internet Connection Typeso Cableo DSLo Dial-upo Fibero Satelliteo ISDNo Cellular Tethering Mobile hotspoto Line of sight wireless internet service Network Typeso LANo WANo PANo MAN2.8 Compare and contrast network architecture devices, their functions, and features. Hub Switch Router Access point Bridge Modem Firewall Patch panel Repeaters/extenders Ethernet over Power Power over Ethernet injector2.9 Given a scenario, use appropriate networking tools. Crimper Cable stripper Multimeter Tone generator & probe Cable tester Loopback plug Punchdown tool WiFi analyzer3.0 Mobile Devices3.1 Install and configure laptop hardware and components. Expansion optionsCompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

ooooo Express card /34Express card /54SODIMMFlashPorts/Adapters Thunderbolt DisplayPort USB to RJ-45 dongle USB to WiFi dongle USB to Bluetooth USB Optical DriveHardware/device replacemento Keyboardo Hard Drive SSD vs. Hybrid vs. Magnetic disk 1.8in vs. 2.5ino Memoryo Smart card readero Optical driveo Wireless cardo Mini-PCIeo Screeno DC jacko Batteryo Touchpado Plastics/frameso Speakero System boardo CPU3.2 Explain the function of components within the display of a laptop. Typeso LCD TTL vs. IPS Fluorescent vs. LED backlightingo OLED Wi-Fi antenna connector/placement Webcam Microphone Inverter Digitizer3.3 Given a scenario, use appropriate laptop features. Special function keyso Dual displayso Wireless (on/off)o Cellular (on/off)o Volume settingso Screen brightnesso Bluetooth (on/off)o Keyboard backlighto Touch pad (on/off)o Screen orientationo Media options (fast forward/rewind)o GPS (on/off)CompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

o Airplane modeDocking stationPhysical laptop lock and cable lockRotating / removable screens3.4 Explain the characteristics of various types of other mobile devices. Tablets Smart phones Wearable technology deviceso Smart watcheso Fitness monitorso Glasses and headsets Phablets e-Readers Smart camera GPS3.5 Compare and contrast accessories & ports of other mobile devices. Connection typeso NFCo Proprietary vendor specific ports (communication/power)o microUSB/miniUSBo Lightningo Bluetootho IRo Hotspot / tethering Accessorieso Headsetso Speakerso Game padso Docking stationso Extra battery packs/battery chargerso Protective covers / water proofingo Credit card readerso Memory/MicroSD4.0 Hardware and Network Troubleshooting4.1 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power withappropriate tools. Common symptomso Unexpected shutdownso System lockupso POST code beepso Blank screen on bootupo BIOS time and settings resetso Attempts to boot to incorrect deviceo Continuous rebootso No powero Overheatingo Loud noiseo Intermittent device failureo Fans spin - no power to other deviceso Indicator lightsCompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

ooooToolsooooSmokeBurning smellProprietary crash screens (BSOD/pin wheel)Distended capacitorsMultimeterPower supply testerLoopback plugsPOST card / USB4.2 Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools. Common symptomso Read/write failureo Slow performanceo Loud clicking noiseo Failure to booto Drive not recognizedo OS not foundo RAID not foundo RAID stops workingo Proprietary crash screens (BSOD/pin wheel)o S.M.A.R.T. errors Toolso Screwdrivero External enclosureso CHKDSKo FORMATo File recovery softwareo Bootreco Diskparto Defragmentation tool4.3 Given a scenario, troubleshoot common video, projector and display issues. Common symptomso VGA modeo No image on screeno Overheat shutdowno Dead pixelso Artifactso Color patterns incorrecto Dim imageo Flickering imageo Distorted imageo Distorted geometryo Burn-ino Oversized images and icons4.4 Given a scenario, troubleshoot wired and wireless networks with appropriate tools. Common symptomso No connectivityo APIPA/link local addresso Limited connectivityo Local connectivityo Intermittent connectivityo IP conflictCompTIA A 220-901 Certification Exam Objectives version1Copyright 2015 by the Computing Technology Industry Association. All rights reserved.The CompTIA A 220-901 Objectives are subject to change without notice.

o Slow transfer speedso Low RF signalo SSID not foundHardware toolso Cable testero Loopback plugo Punch down toolso Tone generator and probeo Wire stripperso Crimpero Wireless locatorCommand line toolso PINGo IPCONFIG/IFCONFIGo TRACERTo NETSTATo NBTSTATo NETo NETDOMo NSLOOKUP4.5 Given a scenario, troubleshoot and repair common mobile device issues while adhering to theappropriate procedures. Common symptomso No displayo Dim displayo Flickering displayo Sticking keyso Intermittent wirelesso Battery not chargingo Ghost cursor/pointer drifto No powero Num lock indicator lightso No wireless connectivityo No Bluetooth connectivityo Cannot display to external monitoro Touchscreen non-responsiveo Apps not loadingo Slow performanceo Unable to decrypt emailo Extremely short battery lifeo Overheatingo Frozen systemo No sound from speakerso GPS not functioningo Swollen battery Disassembling processes for proper re-assemblyo Document and label cable and screw locationso Organize partso Refer to manufacturer resourceso Use appropriate hand tools4.6 Given a scenario, troubleshoot printers with appropriate tools Common s

The CompTIA A 220-901 Objectives are subject to change without notice. CompTIA A Certification Exam Objectives Exam Numbers: 220-901 & 220-902 Introduction In order to receive CompTIA A certification a candidate must pass two exams. The first exam is CompTIA A 220-901 Certification Exam.

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in Prep Course Lesson Book A of ALFRED'S BASIC PIANO LIBRARY. It gives the teacher considerable flexibility and is intended in no way to restrict the lesson procedures. FORM OF GUIDE The Guide is presented basically in outline form. The relative importance of each activity is reflected in the words used to introduce each portion of the outline, such as EMPHASIZE, SUGGESTION, IMPORTANT .