PALS User Guide - National Parks Board
National Parks Board (NParks)PALS User GuideFor Pet Owners1
Table of Contents1.3Account Registration for First-time SingPass and Non-SingPass Users .2Account Login for Existing Users . . .73Password Management3.1. Password Reset (Applicable to PALS Account only) .93.2. Change Password . . .104Applying for New Licence4.1. Applying for New Licence . . . .114.2. Download licence 194.3. View Application . 205Licence Renewal5.1. Licence Renewal . . . . .216Update Licence Details6.1. Update User Profile . . . . 24276.2. Update Dog Details (e.g. Sterilisation Status, Dog Address) . . .7Cancellation of Licence7.1. Cancel Licence . .308Change of Dog Owner8.1. Initiate Change of Dog Ownership . . 338.2. Accept Change of Dog Ownership .352
1.Account Registration for First-time SingPass and Non-SingPass UsersFirst-time users who have a SingPass account can log in using their SingPass; For those without aSingPass account, please create a PALS account.SN1StepGo to AVS PALSwebsite:pals.avs.gov.sg2aFor first-time userswith Singpass:ScreenshotClick on “Login withSingPass”Enter “SingPass ID”and “SingPass”.Click “Login” toproceed.3
2bFor first-time userswithout SingPass:Click on “Create newprofile”4
3Complete “CreateProfile” by entering yourparticulars. Mandatoryfields are marked withred asterisk ( * ).Click “Save” toproceed.Note: Password mustcontain:(i) At least one alphabetand numeric;(ii) At least one specialcharacters: !@# % &* \(){}[]:;"' ,.?/(iii) At least 8characters.E.g. abc#12345
4Once your user profileis saved, a notificationwill inform you that yourprofile is successfullycreated and active.You will be redirectedautomatically to thepost-login landingpage.PALS Landing Page6
2.Account Login for Existing UsersSN1StepGo to AVS PALSwebsite:pals.avs.gov.sg2aFor existing SingPassusers:ScreenshotClick on “Log in withSingPass”Enter “SingPass ID”and “SingPass”.Click “Login” toproceed.2bFor existing userswithout SingPass:Click on “Login withPALS Account”7
Enter“NRIC/FIN/PassportNo” and “Password”.Click on “Login” toproceed.2cTo complete 2FAauthentication, selecta. “Link SMS OTP”for one timepassword to besent to yourmobileb. “Link OneKeyToken” for onetime passwordto be sent toyour one keytokenc. Click “here toregister withOneKey”To skip authentication,click on ” here to skip2FA Authentication”Click on “here” toregister with OneKey8
3 . Password Management3.1 Password Reset (Applicable to PALS Account only)SN1StepClick on “ForgotPassword” in PALS loginpage to reset stered Email” andthe “verification code”.ScreenshotClick “Submit” tocontinue.3A new password will besent to your email.4Retrieve the newpassword from youremail and login to PALSwith the new password.9
3.2 Change PasswordSN1StepClick on ‘Profile’ ‘Change Password’.2Enter“Current Password”,“New Password” and“Re-confirm Password”.ScreenshotNote: Password mustcontain: (i) At least onealphabet and numeric;(ii) At least one specialcharacters: !@# % &* \(){}[]:;"' ,.?/(iii) At least 8 characters.E.g. abc#1234Click “Submit” to proceed3An acknowledgementmessage indicating“Your password hasbeen changed” will bedisplayed.10
4.Applying for New Licence4.1 Applying for New LicenceSN1StepClick on ‘e-Service’ ‘Apply Licence’.Screenshot11
2Complete the details for:(i)(ii)“Dog OwnerParticulars” ;and“Address (wheredog is kept)”.(Click the checkboxindicating “Same as Dogowner” if the dog is keptat the same address asindicated under the DogOwner Particulars)Mandatory fields aremarked with red asterisk( * ).Click “Next” to proceed.12
3Complete the details for“Dog Particulars”.Mandatory fields aremarked with red asterisk( * ).Select licence type.Click “Next” to proceed.4Only click on the “ApplyDiplomatic Dog Licence”checkbox if you are aforeign diplomat onofficial duty in Singapore.Click “Next” to proceed.13
5Upload the requiredsupporting documents(where relevant).Click “Next” to proceed.Note: For owners of aSpecified Dog, you arenot required to uploadany documents at thispoint of licenceapplication.The respective deadlinesfor the documents to besubmitted after thelicence is approved areas follows:a) 4 weeks: InsurancePolicy and Banker’sGuarantee.b) 10 weeks: ObedienceTraining CertificateVisit www.avs.gov.sg formore information onSpecified dog breedsand the additionallicensing conditions.The following table list the supporting documents to beuploaded based on the various application criteria.Application CriteriaBreed of dog-Specified Dogs or theircrossesDog is adopted from anAnimal Welfare Group(AWG)Supporting Documents Insurance Policy Banker's Guarantee Obedience TrainingCertificateAWG Adoption /Fosterer AgreementDog is importedImport PermitDog is sterilisedVeterinarian SterilisationCertificate, VetExamination Letter orVaccination Card withsterilisation statusdisplayedLicensee is a diplomat MFA ID card Copy of passport14
6Verify the details youhave entered are correct.Click “Next” to proceed.7Read the declarationterms carefully.Click on the checkbox toindicate that you haveread and understood theterms of the declaration.Click “Submit” toproceed.15
8aFor online payment:Click on the “MakePayment” button toproceed with payment.Click on “Go back toamend licence type”button if you wish toamend the licence typeselected.Payment via onlineAn acknowledgementpage stating that yourlicence has been appliedsuccessfully will bedisplayed upon thecompletion of your onlinepayment.Refer to Section 4.2 onhow to download yourlicence.8bIf you have exited thepayment page and wishto return to makepayment, go to ‘Home’ “My Applications” tab.Select and click on theapplication that had beensubmitted earlier.Click on “Make Payment”to proceed with thepayment.16
Note: Payment must bemade within 2 weeksfrom the time of licenceapproval.In the event thatpayment is not receivedwithin 2 weeks, you willbe required to resubmityour dog licenceapplication and makepayment for a new doglicence.Select licence type.Read and understandthe terms, click thecheckbox and “Confirm”.Click on “Make payment”button.An acknowledgementpage stating that yourlicence has been appliedsuccessfully will bedisplayed upon thecompletion of your onlinepayment.Refer to Section 4.2 onhow to download yourlicence.17
8cFor payment via AXSterminals:Click “DownloadPayment Invoice” todownload and print theinvoice.Payment via AXSDownload Payment InvoiceYou may key in theapplication number, oruse the printed invoice toscan the barcode toproceed to make thepayment at any AXSstation.Your licence status willtake 2-3 days to beupdated in PALS uponAXS payment.Refer to Section 4.2 onhow to download yourlicence.Sample Payment Invoice (PDF)18
4.2 Download LicenceSNStep1 Click on ‘My Licences’tab.ScreenshotSelect and click on the‘Download Licence’ icon.2A “Save As” window willappear.Save the licence intoyour desired file locationfor ease of retrieval.19
4.3 View ApplicationSNStep1 Click on ‘My Applications’tab.ScreenshotClick on the relevantapplication to view itsdetails.2Click on “View Form” toview the applicationdetails.Click on “View SupportDocuments” to view theuploaded supportingdocuments.20
5Licence Renewal5.1 Licence RenewalSN1aStepScreenshotFor first-time PALS user,refer to Section 1 tocreate your profile.For online payment:(i) Login to PALS(ii) Go to ‘Home’ ‘MyLicences’(iii) Click on the ‘Payment’icon to make paymentSelect licence type. Readand understand the terms,click the checkbox and“Confirm”.Click on “Make payment”button.An acknowledgementpage stating that yourlicence has beensuccessfully renewed willbe displayed upon thecompletion of your onlinepayment.Payment via online (amend licence type)Refer to Section 4.2 onhow to download yourlicence.Note: For GIROcustomers, the licence feewill be deducted from yourGIRO account on the datestated in your renewalnotice.Visit www.avs.gov.sg forinformation on GIROapplication. Licence feesfor licensees withsuccessful GIROapplication will bededucted at the nextrenewal.Payment via online21
1bFor online paymentwithout logging intoPALS:(i) Click on “RenewLicence without Login”(ii) Key in the last 5characters of yourNRIC/FIN/Passport no.and dog licence no.(iii) Click on “Next”.Select licence type.Read and understandthe terms, click thecheckbox and“Confirm”.Click on “Makepayment” button.An acknowledgementpage stating that yourlicence has beenapplied successfully willbe displayed upon thecompletion of youronline payment.Refer to Section 4.2 onhow to download yourlicence.22
1cFor payment via AXSterminals:Click “DownloadPayment Invoice” todownload and print theinvoice.Payment via AXSDownload Payment InvoiceYou may key in theapplication number, oruse the printed invoiceto scan the barcode toproceed to make thepayment at any AXSstation.Your licence status willtake 2-3 days to beupdated in PALS uponAXS payment.Refer to Section 4.2 onhow to download yourlicence.Sample Payment Invoice (PDF)23
66.1Update Licence DetailsUpdate User ProfileSNStep1Click on ‘Profile’ ‘Update Profile’.Screenshot24
2Update details whererequired.Click “Next” to proceed.Note: Updating oflicensee’s address isapplicable to foreignersonly.For Singaporeans andPermanent Residents,your address will beupdated throughOSCARS.25
3Verify the informationentered is correct.Click “Next” to proceed.4Read the declarationterms carefully.Click on the checkbox toindicate that you haveread and understood theterms of the declaration.Click “Submit” toproceed.5An acknowledge pageindicating that you havesuccessfully submittedyour changes will bedisplayed.26
6.2 Update Dog Details (e.g. Sterilisation Status, Address)SN1StepClick on ‘My Licences’tab.ScreenshotSelect and click on the‘Update’ icon.2Update the details for the“Dog Particulars”.Click on the “Upload dogphoto” checkbox toattach a photo at the“Upload Documents”page.27
Update the “SterilisationStatus” for the dog.Click on the “SterilisationStatus checkbox to YesSingapore/Overseas/Unknown.Update the dogsterilisation detailsaccordingly.Click “Next” to proceed.3Note: Sterilisation statuscan only be amended fornon-sterilised dogs.Upload the relevantsupporting documents.Click “Next” to proceed.The following table indicates the supporting documents to beuploaded.Application Criteria‘Upload dog photo’checkbox selectedSupporting DocumentsDog is sterilisedVeterinarian SterilisationCertificate, VetExamination Letter orVaccination Card withsterilisation statusdisplayed Dog photo28
4Verify the informationentered is correct.Click “Next” to proceed.(screenshot updated)5Read the declarationterms carefully.Click on the checkbox toindicate that you haveread and understood theterms of the declaration.Click “Submit” toproceed.(screenshotupdated)6An acknowledge pageindicating that you havesuccessfully submittedthe changes will bedisplayed. .(screenshotupdated)29
7.Cancellation of Licence7.1 Cancel LicenceSN1StepClick on ‘My Licences’tab.ScreenshotSelect and click on the‘Cancel licence’ icon.30
2Select and click on thereason for cancellation.If dog is sold or givenaway, select “Others”and key in the newowner’s name andcontact information.Click “Next” to proceed.3Upload the relevantdocuments:a)b)c)export permit forexported dog,death/cremationcertificate for deaddog,Police report forlost dog.Click “Next” to proceed.31
4Verify the details of thelicence to be cancelledare correct.Click “Next” to proceed.5Read the declarationterms carefully.Click on the checkboxto indicate that youhave read andunderstood the terms ofthe declaration.Click “Submit” toproceed.6An acknowledge pageindicating that thelicence is successfullycancelled will bedisplayed.32
8Change of Dog Owner8.1 Initiate Change of Dog OwnershipSN1StepClick on ‘My Licences’tab.ScreenshotSelect and click on the‘Change Dog Ownership’icon.2Complete “Change DogOwnership”. Click on‘Change Ownership toIndividual’.If the new owner is a petshop or dog farm, clickon ‘Change Ownershipto Organisation’.Enter the new owner’sparticulars. Mandatoryfields are marked withred asterisk ( * ).33
Select the ‘Yes’ buttonto indicate that you wishto transfer the dog to thenew applicant.Click ‘Submit’ toproceed.3Verify the informationentered is correct.Click “Submit” toproceed.4An acknowledge pageindicating that you havesuccessfully submittedthe change of dogownership request will bedisplayed.5The new dog owner willreceive a notificationcontaining the referencenumber to accept/rejectthe change of dogownership.You will be notified of theoutcome when the newowner accepts or rejectsthe request.Dear Mr/Mrs Triv,A request to change a dog's ownership to you has been initiated.Please log in to PALS at pals.avs.gov.sg and go to e-Services Accept Change Dog Ownership to accept or reject the changerequest by date .Reference Number: *This is a computer generated email. Please do not reply to thisemail.34
8.2 Accept Change of Dog OwnershipSN12StepClick on ‘e-Service’ ‘Accept Change DogOwnership’.ScreenshotKey in reference numberthat you received toaccept/reject the changeof dog ownership. Clickon Retrieve.Click “Yes” to confirmthat you wish to acceptthe dog transfer.Complete the details for:(iii)“Address (wheredog is kept)”.(Click on the checkboxindicating “Same as Dogowner” if the dog is keptat the same address asindicated under the DogOwner Particulars)Mandatory fields aremarked with red asterisk( * ).Click ‘Next’ to proceed.35
3Update sterilisationstatus, if applicable.Click “Next” to proceed.4Upload the requiredsupporting documents(where relevant).The following table list the supporting documents tobe uploaded based on the various application criteria.Application CriteriaBreed of dog-Specified Dogs or theircrossesDog is adopted from anAnimal Welfare Group(AWG)Supporting Documents Insurance Policy Banker's Guarantee Obedience TrainingCertificateAWG Adoption / FostererAgreementDog is importedImport PermitDog is sterilisedVeterinarian SterilisationCertificate, VetExamination Letter orVaccination Card withsterilisation statusdisplayedLicensee is a diplomat MFA ID card Copy of passport36
Click “Next” to proceed.Note: For owners of aSpecified Dog, you arenot required to uploadany documents at thispoint of licenceapplication.The respective deadlinesfor the documents to besubmitted after thelicence is approved areas follows:c) 4 weeks: InsurancePolicy and Banker’sGuarantee.d) 10 weeks: ObedienceTraining CertificateVisit www.avs.gov.sg formore information onSpecified dog breedsand the additionallicensing conditions.5Verify the details youhave entered are correct.Click “Next” to proceed.37
6Read the declarationterms carefully.Click on the checkbox toindicate that you haveread and understood theterms of the declaration.Click “Submit” toproceed.7An acknowledge pageindicating that you havesuccessfully submittedthe change of dogownership request will bedisplayed.The previous licenseewill be notified of theoutcome when you haveaccepted the change ofdog ownership.38
1a For first-time PALS user, refer to Section 1 to create your profile. For online payment: (i) Login to PALS (ii) Go to ‘Home’ ‘My Licences’ (iii) Click on the ‘Payment’ icon to make payment Select licence type. Read and understand the terms, click the checkbox and “Confirm”. Click on “Make payment” button. An .
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