BALANCED SCORECARD IN EDUCATION - BSC Designer
Balanced Scorecard - Best PracticesBSCDESIGNER.COMBALANCED SCORECARD IN EDUCATIONBalanced Scorecard in Education - Best Practices Reportwww.bscdesigner.com
Balanced Scorecard in EducationPage 2Copyright AKS-LabsUniversities all over the World use the Balanced Scorecard concept. They apply the concept to: Internal processes;Students scoring;Educational purposes;Our customers from educational industry use BSC Designer as a software tool to demonstratethe Balanceded Scorecard concept in action to their students.As an effort to help educational professions understand the Balanced Scorecard concept better,we decided to analyze the best practices of how the Balanced Scorecard concept isimplemented by universities anda business school.Table of contentsUW Prepares for Emergency With a Balanced Scorecard.3UCSD Balanced Scorecard Ensures Value Its Community .3UVM Balanced Scorecard Improves Finance Management .4Baldridge Criteria Make University Balanced Scorecards EffectiveEffec.4UAA IT Services Balanced Scorecard Creates IT Success . 5Wayne State Implements New IT Balanced Scorecard . 5UVa Library Balanced Scorecard Improves Collection Management.Management. 6MO SBTDC Trains Small Businesses In Balanced Scorecard Use .6University of Akron Balanced Scorecard Is Charting the Course .7Rutgers Forum Report Supports Balanced Scorecard in Education .7Romania Education Uses Innovative Balanced Scorecard Planning .9Excellence Indicators Create an Effective Balanced Scorecard.10Balanced Scorecard Helps Georgia School District Meet Goals .10Cal Poly Uses Balanced Scorecard to Enhance PR Strategies.11Romanian Higher Education Considering Balanced Scorecard .11Balanced Scorecard Improves Service at CSU .12UC Berkeley Emphasizes Teamwork with Balanced Scorecard.12UCSF Uses a Balanced Scorecard to Enrich Campus Life .13Penn State Balanced Scorecard Coordinates Strategy Effectively .13Carleton University Balanced Scorecard Improves Operations .14Atlanta Public Schools Succeed Using Balanced Scorecard .14BSC in EducationAKS-Labs 2501 Blue Ridge RoadSuite 150 Raleigh NC 27607www.bscdesigner.comtoolkit@bscdesigner.com
Balanced Scorecard in EducationPage 3Copyright AKS-LabsUW Prepares for Emergency With a Balanced ScorecardThe University of Washington Facilities Services (UW) built its balanced scorecard to measurethe efficiency of the university’s Emergency Management Strategy. Using the balancedscorecard, UW evaluates how effectively it is using its resources to prepare for a possibledisastersaster and how well it provides service in the event of an emergency.UW’s strategy map identifies three primary goals for its Emergency Management balancedscorecard:1. Establish a strong resource foundation2. Deliver the best services and performance3. Serve the university and the communityBy tracking appropriate Key Performance Indicators (KPIs) in each of these three objectives,UW’s goal is to develop a plan to reduce the impact of disasters on the university. UW alsohopes to provide a structure that otherother universities can adopt to improve their emergencypreparedness.UW publishes its balanced scorecard results on the university website so stakeholders can viewthe unit’s progress. Of the 16 KPIs defined in the UW balanced scorecard, only one measure didnot perform at or near the target value. Some KPI values indicate that UW significantlyexceeded its performance goals, such as Deliver Service ( 7%), Current Processes Improved( 5.5 points), and Number of New UW Alert System Members ( 260%).UW Facilitiess Services created a balanced scorecard to ensure that it could serve the universityand the community effectively during an emergency. To see UW’s balanced scorecard andreview results, see www.washington.edu.www.washington.eduUCSD Balanced Scorecard Ensures Value Its CommunityThe University of California San Diego (UCSD) holds the distinction of being the first universityto implement a balanced scorecard for improving performance and tracking progress toward itsgoals. With nearly 20 years of experience with the balanced scorecard system, UCSD has proventhat the balanced scorecard is an effective method of university performance measurement.In addition to the typical financial, operationsoperations and customer service perspectives, UCSD’sbalanced scorecard uses the Innovation and Learning perspective to focus on the overall wellwellbeing of university employees. All types of university employees are represented, fromaccounting to transportation services.Key Performance Indicators (KPIs) for the Innovation and Learning perspective are comprised ofuniversity staff members’ perception of the school as a workplace. KPIs such as Good Use ofSkills allow employees to indicate whether their talents areare effectively allocated, while otherslike Feel Valued show how well management is communicating with employees.Typical perspectives have also been well-developedwell developed in UCSD’s balanced scorecard. Studentsatisfaction with all areas of university operations are quantified and measured. InternalBSC in EducationAKS-Labs 2501 Blue Ridge RoadSuite 150 Raleigh NC 27607www.bscdesigner.comtoolkit@bscdesigner.com
Balanced Scorecard in EducationPage 4Copyright AKS-Labsprocess data and financial information have carefully defined KPIs for accurate analysis. Resultsare neatly organized into charts and graphs for easy review.Since 1993, UCSD has been using its balanced scorecard to effectivelyeffectively measure performanceresults and evaluate progress toward university goals. Visit UCSD’s website(http://www.ucsd.edu/) to learn more about this pioneer project in the balanced scorecard’suse for education administration.UVM Balanced Scorecard Improves Finance ManagementThe University of Vermont Division of Finance and Enterprise Services (UVM Finance) hasrecently completed development of a balancedbalanced scorecard. This implementation will ensure thatthe unit’s strategies contribute to the university’s overall success.The balanced scorecard development project, which was scheduled for completion in late 2010,focuses on areas of resource management and service quality. These strategic themes willenable the unit to achieve its ultimate goal of supporting the university’s academic objectives.UVM Finance identified sixteen strategic objectives to achieve these long-termlonggoals. Thedevelopment committeeee then selected nine of these objectives as high-priority targets for the2011 fiscal year.Senior Leaders assigned to each objective were responsible for developing those KeyPerformance Indicators (KPIs) which effectively represent progress toward the objective.oByidentifying and empowering the UVM Finance leaders best qualified to evaluate eachobjective’s KPIs, UVM has ensured that the defined metrics will be both accurate and realistic.Data collection is scheduled to begin during the 2011 fiscal yearyear and the initial balancedscorecard results will be presented on a regular basis to university leadership and stakeholders.UVM Finance may also publish an annual report on its progress with the balanced scorecardsystem to promote transparency.Visit UVM’s website (http://www.uvm.edu/http://www.uvm.edu/) to learn more at the school and follow its use of itsnewly developed balanced scorecard system.Baldridge Criteria Make University Balanced Scorecards EffectiveAccording to a study published by Southeast Missouri State University (SEMO), the BaldridgeEducation Criteria for Performance Excellence (BECPE) can provide significant improvements touniversity performance resultsesults when used to develop a balanced scorecard.The BECPE fall into seven categories: Leadership, Strategic Planning, Students/Stakeholders,Analysis, Staff, Process Management, and Performance Results. By choosing Key PerformanceIndicators (KPIs) in eachch these categories to build a balanced scorecard, a university can createa comprehensive strategy map for growth management.Unlike business structures, internal efficiency plays a much greater role in university successthan external sales or distributiondistribution efforts. The BECPE balanced scorecard uses KPIs weighted toreflect the importance of procedural effectiveness.BSC in EducationAKS-Labs 2501 Blue Ridge RoadSuite 150 Raleigh NC 27607www.bscdesigner.comtoolkit@bscdesigner.com
Balanced Scorecard in EducationPage 5Copyright AKS-LabsThe BECPE model also includes KPIs for ethical standards and public perception. Foruniversities, a positive public opinion of the university impacts everything from enrollmentnumbers to collaborative research invitations. Data from both voluntary surveys and programresults can be quantified in a balanced scorecard to help evaluate the success of the university’spublic relations efforts.By developing a balanced scorecard using the BECPE, leading universities can ensure that allaspects of university management are represented. Read the full report pplying-bsc-in-education.pdfeducation.pdf) . You can also visitSEMO’s website (http://www.semo.edu/http://www.semo.edu/) to learn more.UAA IT Services Balanced Scorecard Creates IT SuccessThe University of Alaska Anchorage IT Services (UAA IT) has implemented a balanced scorecardto evaluate the university unit’s performance and progress toward its goals. UAA IT decided toadopt the balanced scorecard system to create a measure of accountability and strategicplanning in thee university comparable to that seen in the private business sector.For each of the standard balanced scorecard perspectives — Financial, Customer, InternalProcesses, and Learning and Growth — UAA IT has identified two Key Performance Indicators(KPIs) foror tracking activities. The KPIs quantify on how well UAA IT is managing universityresources and how satisfied users are with the services provided.UAA IT has also developed an interactive website where all visitors can view the department’sbalanced scorecardrecard and see current performance values. Each perspective’s two KPIs arerepresented on gauges with a green, yellow and red area. Current values are indicated with amoving pointer on the gauge, allowing any visitor to see in which areas UAA IT is meetingmeetin itsperformance goals and which areas are falling short. Visitors can also click on the gauges tobring up additional charts for more detailed analysis.UAA IT Services uses a balanced scorecard to meet service and resource goals in the university’stechnologynology management program. View the UAA IT interactive balanced scorecard atwww.uaa.alaska.edu.Wayne State Implements New IT Balanced ScorecardWayne State Universityy (Wayne State) recently released its first results from its recentlyrecentlyimplemented Computer and IT Services (C&IT) balanced scorecard. The scorecard uses bothhistorical data and current survey results for analysis of the unit’s performance over the pasttwo years.The purpose of Wayne State’s C&IT balanced scorecard is to provide a realistic, reviewablemeasurement of the level of IT service the unit is providing to students, faculty, staff andcommunity members. By collecting monthly survey results from IT service users, C&IT canquantify factors such as user perception to accurately determine those performance areas thatneed additional attention.Key Performance Indicators (KPIs) include items such as system availability, timeliness ofresponses to servicee requests, and customer satisfaction levels. A target value is set for eachKPI that requires a specific number of positive evaluations on surveys.BSC in EducationAKS-Labs 2501 Blue Ridge RoadSuite 150 Raleigh NC 27607www.bscdesigner.comtoolkit@bscdesigner.com
Balanced Scorecard in EducationPage 6Copyright AKS-LabsWayne State C&IT has published its results in four strategic areas, as well as an overallperformance review.w. To make the balanced scorecard results easy to analyze, charts and graphsrepresent the target values and performance results. Analysis criteria is provided with eachchart and additional historical data can be accessed as well.See Wayne State C&IT’s performanceerformance results and learn more about its balanced scorecardinformation at the Wayne State website (http://wayne.edu/).UVa Library Balanced Scorecard Improves Collection ManagementFor almost a decade, the University of Virginia (UVa) Library has been using a balancedscorecard to promote growth and effective management of the library’s collection andresources. The UVa Library’s unique application demonstrates the flexibility of a well-developedwellbalanced scorecard system.m.The UVa Library’s primary objectives include a high student and faculty satisfaction rate,efficient use of library resources, adequate growth to meet university needs, and excellent staffperformance. UVa Library chose metrics that best represented factorsfactors involved in a successfulacademic library operation. Key Performance Indicators (KPIs) include items such as turnaroundtimes, collection preservation, unrestricted donations, and staff diversity.In 2002, the initial year of balanced scorecard data, the library recorded less than a 50% successrate for nearly all areas identified as essential for the strategic success. However, in the yearssince the balanced scorecard was implemented, the library has shown a steady increase intarget achievement results.lts. Nearly all areas tracked on the balanced scorecard showimprovement by the 2009 operational year; the Internal Processes perspective has more thandoubled its successful performance rate.The UVa Library is an excellent example of a balanced scorecard implementation in anacademic environment. To learn more, visit the UVa Library website .MO SBTDC Trains Small Businesses In Balanced Scorecard UseThe Missouri Small Business and Technology Development Centers (MO SBTDC) organizationhas developed a training program to help small business owners and managers develop andimplement an effective balanced scorecard.The MO SBTDC program is divided into three 2-hour2 hour sessions, each focusingfocus on a particular partof the nine-stepstep development process. In the first session, business owners and managersdefine their companies’ strategic goals, then start selecting the measurements for KeyPerformance Indicators (KPIs).In the second session, courseourse students will evaluate the selected goals to determine which arecritical for the success of the business. After the critical objectives have been defined inSessions 1 and 2, Session 3 provides business owners with examples of suggested methods forimplementing KPIs in a balanced scorecard to achieve the identified goals.MO SBTDC also offers free documentation online to help small businesses learn more about thebalanced scorecard concept and its use in measuring business performance and growth. ABSC in EducationAKS-Labs 2501 Blue Ridge RoadSuite 150 Raleigh NC 27607www.bscdesigner.comtoolkit@bscdesigner.com
Balanced Scorecard in EducationPage 7Copyright AKS-LabsRecommendedecommended Reading list suggests other expert sources where business owners can obtainadditional information and guidance.The MO SBTDC balanced scorecard program helps small business owners take advantage of thisproven performance management system. To review the course outline and find free balancedscorecard information, visit the MO SBTDC website at niversity of Akron Balanced Scorecard Is Charting the CourseThe University of Akronron (Akron) uses its balanced scorecard to further the university’s goal tobe recognized as a leading public research institution. The university’s balanced scorecardinitiative, named “Charting the Course,” was developed to assist the school in defining andreaching leadership goals.Akron’s balanced scorecard is designed to help it reach its primary objective of establishing theschool as a leader in public research. In support of this main goal, an enhanced studentexperience, nationally recognized academicacademic activities, and effective use of university resourcesalso play essential roles.Akron devised a strategy map which organizes the steps necessary to achieve these objectives.Key strategies such as campus enhancements and market positioning were outlinedoutlianddesired results were defined. Once the strategy map was completed, Key PerformanceIndicators (KPIs) were chosen to effectively represent the university’s progress toward thesestrategic goals.The KPIs used in Akron’s balanced scorecard are divideddivided into four essential categories:Discovery and Innovation, Cultural Enrichment, Community Well-BeingWell Being and EconomicDevelopment. The university’s balanced scorecard combines data collected from surveys,research results and financial figures to present an accurateaccurate representation of Akron’sperformance.The University of Akron’s “Charting the Course” initiative helps the school accurately evaluateits progress toward its goal of public research prominence in northern Ohio. Read more aboutthe University of Akron’sron’s efforts at www.uakron.edu.Rutgers Forum Report Supports Balanced Scorecard in EducationEducation Excellence Indicators go beyond traditional financial and operational measurementsto create a broader, more proactive view of growth in higher education institutions. Byquantifying important factors such as course effectiveness and university perception, thebalanced scorecard can accurately present the institution’s progressprogress toward its goals.Traditional higher education indicators focus primarily on student enrollment numbers andstaff workload. While these areas are important, they don’t provide a complete picture of theinstitution’s performance because they emphasize whatwhat has already been achieved rather thanon university objec
to implement a balanced scorecard for improving performance and goals. With nearly 20 years of experience with the balanced scorecard system, UCSD has proven that the balanced scorecard is an effective method of university performance measurement. In addition to the typical financial, opera
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How to Create a Successful Balanced Scorecard What is a Balanced Scorecard The balanced scorecard is a concept and tool first conceived by by Robert Kaplan and David Norton. The balanced scorecard idea debuted in the Harvard Business Review in 1992. "The balanced scorecard retains traditional financial measures. But financial measures tell the .
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Balanced Scorecard – “Strategic Performance Management System” The main component parts of BSC as Strategic Performance Management System are: the Desired Evolution State, the Strategy Map, the Performance Scorecard (or Balanced Scorecard) and the Initiative Portfolio. Balanced Scorecard / P
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