FOR THE PROVISION OF A - CXC Education Examinations
RFP 2017-03: CXC Learning Hub PlatformCARIBBEAN EXAMINATIONS COUNCILREQUEST FOR PROPOSALSFOR THE PROVISION OF APlatform to Operationalise the CXC Learning HubProposals Due: 30 June 2017 by 4:00 pmIssue Date: 18 May 2017
Caribbean Examinations Council1.0SUMMARYCaribbean Examinations Council (CXC ) is inviting proposals from suitably qualifiedvendors/contractors for the supply of a platform to operationalise the CXC Learning Hub. TheHub will provide learners with a single access point to resources that support teaching,learning and assessment of all products in the CXC suite of offerings. The Hub, which will beoperated and maintained by CXC, must not only be secure, robust and scalable, but must alsobe designed in such a way as to accommodate content produced by multiple sources usingdifferent delivery formats.This document is not a contract therefore CXC has no legal obligation whatsoever to anyBidder until a formal agreement has been executed. It is a Request for Proposals (RFP) forthe services outlined in the Terms of Reference at Section 4.0, and provides details on theminimum requirements that Bidders must meet in order to be considered as well as the typeof information that must be included in the proposals. This RFP does not obligate CXC toaccept responses from any service provider.CXC will evaluate all proposals provided that they meet the minimum requirements and arereceived by the stated deadline. Proposals that do not meet these criteria or that areconsidered unresponsive to this RFP will not be considered.Selection of the successful Bidder will be based on CXC’s ability to determine, from theinformation submitted by Bidders, the relative ability to deliver professional service in anefficient and cost-effective manner. If it is determined that any proposal is unbeneficial dueto pricing or other business reason, CXC reserves the right, at its sole discretion, to negotiatewith the submitting party.The following specific criteria will be evaluated and must be addressed in Bidders’submissions: History, experience and organisation of the companyTechnical plan, methodology and management approachPersonnelFinancials or letter from the bidders’ banker in lieuRelevant referencesPrice and invoicingThe anticipated schedule of events, subject to change at CXC’s discretion, is as follows:RFP issue dateDeadline for submission of requests forclarification by the bidderClosing date for submission of proposalsProposal validity periodOpening and evaluation of proposalsNotification of results116 May 201723 June 201730 June 201790 days after date of submission of proposalWeek of 3 July 2017Week of 17 July 2017RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations CouncilCXC is not obligated to accept the lowest or any bid and reserves the right to reject any andall bids or to cancel this RFP or the process with or without notice or explanation at any time.All information disclosed in response to this RFP, whether included in Bidders’ proposals oracquired through discussions or negotiation, will be held in strictest confidence.2.0ABOUT CXCCXC was established by Agreement among English-speaking countries of the Caribbean in1972 and its mission is to provide the Caribbean region with syllabuses of the highest quality;valid and reliable examinations and certificates of international repute for students of all ages,abilities and interests; services to educational institutions in the development of syllabuses,examinations, and examination administration, in the most cost-effective way.There are 16 Participating Territories (Anguilla, Antigua and Barbuda, Barbados, Belize, BritishVirgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Jamaica, Montserrat, St KittsNevis, St Lucia, St Vincent and the Grenadines, Trinidad and Tobago and the Turks and CaicosIslands), and three External Territories (Saba, St Maarten and Suriname).CXC has offices in Barbados (Headquarters) and in Jamaica (Western Zone Office), and theseoperations are managed by the Registrar and the Pro-Registrar respectively with support fromsenior managers. The Units/Divisions at CXC are: The Registrar’s Office, ExaminationsAdministration and Security, Examinations Development and Production, InformationSystems, Human Resource, Finance and Office Management, Corporate Services, ExaminationServices, Syllabus and Curriculum Development, and Quality Assurance.CXC offers subjects for the following examinations: Caribbean Advanced ProficiencyExamination (CAPE) for candidates in sixth form and community colleges; CaribbeanSecondary Education Certificate (CSEC) at the General and Technical proficiencies; theCaribbean Certificate of Secondary Level Competence (CCSLC) , a qualification designed tocater for the requirements of CXC Participating Territories as they respond to the need foruniversal secondary education; the Caribbean Vocational Qualification (CVQ), a competencybased approach to training, assessment and certification; and the Caribbean Primary ExitAssessment (CPEA), a competency-based assessment of achievement at the primary level.CXC’s Strategic Objectives for the years, 2015 - 2020, are as follows:1.To strengthen our business model through diversification of our examinations andservices portfolio, segment profile and geographic markets.2.To secure financial stability through sustainable revenue growth; increased efficiencyand expense management.3.To deliver an enhanced stakeholder experience through investment in the right people,consistent use of technology and adherence to quality standards.For further information on CXC, please visit www.cxc.org.2RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations Council3.0BACKGROUNDCXC manages its syllabus and curriculum development activities from its Western ZoneOffice in Jamaica. Part of the mandate of CXC is to provide learning support resources tofacilitate the implementation of its syllabuses. CXC currently develops syllabuses that providethe blueprint for its examinations through a consultative process which engages contentexperts from across the region. In addition, CXC, through partnerships with external agencies,develops learning support resources including study guides, past papers and interactivesyllabuses. Additionally, CXC develops digital toolkits, a collection of digital resources,primarily open educational resources (OERs) that are housed on the Notesmaster portalwhich is operated by one of its business partners.All existing resources to support the implementation of products in the CXC suite of offeringsare currently housed in separate locations which are operated by respective businesspartners. As such, CXC is desirous of developing the CXC Learning Hub—a web-based facilitythat will provide learners with a single access point to resources that support teaching,learning and assessment of all products in the CXC suite of offerings (CPEA, CCSLC, CVQ, CSECand CAPE).Conceptually, the CXC Learning Hub will provide users with seamless access to a range ofresources (products and services) such as lesson plans, learning packages (content,development activities and assessment items), student books, study guides, past papers,subject resources, and practice tests. Additionally, it is expected that a range of new productsand services will be provisioned, including, but not limited to, scheduled online classrooms,on-demand tutoring, and new subject and topic level resources to support the journey toassessment. Importantly, the CXC Learning Hub is expected to provide an individualisedexperience, with the opportunity for each user to participate in various communities oflearning.The CXC Learning Hub will provide an integrated system that will house a myriad of resourcesthat can be accessed either free of cost or for a fee. The CXC Learning Hub will includeresources that have been produced by CXC, mined from OERs available on the internet as wellas resources produced by CXC external partners. The CXC Learning Hub will provide thatsingle-space where all resources support CXC’s suite of offerings. To this end, the CXCLearning Hub needs to support e-commerce and cater for the specific needs of the Caribbeanregion where ‘cash’ is still the dominant medium. Users of the CXC Learning Hub should beable to access resources at both micro and macro levels. Micro level access may includeaccess to chapters of a book or parts of resources available for sale. Macro level access willenable users to access a set of resources or a single resource in its entirety. Where applicable,a user may opt for period subscription access or ownership of the resource.Once users register on the CXC Learning Hub, they will have access to a range of resources.These will include free resources (interactive syllabuses, digital toolkits, CXC photo gallery)along with resources produced by CXC business partners (study guides, past papers) that areavailable at a cost. Additionally, users of the CXC Learning Hub will be able to access socialspaces for sharing resources, communication and collaboration. A graphical representationof the CXC Learning Hub is depicted in Figure 1 below.3RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations CouncilFigure 1: Graphical representation of the CXC Learning HubIn summary, the CXC Learning Hub will provide users with a single collaborative and engagingspace where they can access resources to support teaching, learning and assessment. TheCXC Learning Hub will give prominence to vendors who have partnership agreements withCXC but will not be limited to those vendors alone. It is the Council’s intention to promoteresources that add value to the teachers’ and learners’ experiences in all dimensions. The CXCLearning Hub must therefore provide an integrated system to accommodate contentproduced by any of its partners in multiple formats (audio, video, e-Text, live streams). TheCXC Learning Hub must therefore be designed in a way that is able to accommodate contentproduced by multiple sources using different delivery formats.CXC will direct the specification of the CXC Learning Hub working closely with the prospectivevendors and take full ownership its operation and maintenance. Payments for resourceshoused in, or provided via, the CXC Learning Hub will be made to CXC. Where CXC is offeringmaterial on consignment, based on audited financial statements, CXC will remit to respectivepartners’ monies based on contractual arrangements. The CXC Learning Hub will thereforehave to be designed to support strong audit of all sales and financial transaction and providerobust reporting to all authorized parties.4RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations Council4.0TERMS OF REFERENCE4.1Goal of the ProjectThe main goal of the project is to develop a platform to operationalise the CXC Learning Hub.4.2Scope of WorksThe Consultant will be required to develop a platform that is a flexible, scalable, secure andextensible foundation that will allow for the seamless evolution of the CXC Learning Hub astechnology and the Council’s strategy advances. It must accommodate the trends to mobileand smart devices and should meet following minimum requirements:1.Delivery Formats. The CXC Learning Hub will include a range of content developed bydifferent vendors and exported in different formats. The CXC Learning Hub shouldtherefore support the upload of content that is created in formats such as e-books,images, video, audio and live streams. The technical proposal should describe in detailhow the CXC Learning Hub will be configured to maintain content produced indifferent formats by different vendors.2.Technical Capacity. The CXC Learning Hub must have the capacity to house contentproduced by multiple vendors and delivered to the user community in different mediaformats.3.Payment Modalities. The CXC Learning Hub must accept multiple modes of paymenttaking into account the modalities of the region in which the Council operates andmust be able to provide audited sales reporting for multiple vendors such thatroyalties can be easily determined and verified.4.Termination of Subscriptions. A subscription based model is one of the methods beingproposed for accessing content that is available for a fee on the CXC Learning Hub.The platform must therefore be capable of not only accepting payment but alsoenabling termination of users’ subscriptions to the Hub.5.Analytics. In order to provide superior user experiences, the system must be capableof generating metadata and analytics to provide insight that drives relationshipmanagement and content development strategies.4.3DeliverableOn completion of the project, the successful Bidder would be expected to deliver a fullyfunctioning, user-friendly, visually appealing platform that, at a minimum, meets all therequirements set out in the scope of works.5RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations Council4.4General RequirementsBidders will be required to:1.ensure that measures are put in place to guide the actions of its agents/employees toensure that the highest ethical standards are observed while managing this project;2.provide evidence of their technical capacity and ability to undertake the project asoutlined in the Scope of Works;3.follow the agreed invoicing frequency and procedures;4.meet the terms and intent of the specifications of this RFP.5.Confidentiality/Non-DisclosureBidders are reminded that the information contained in this RFP or accumulated throughother written or verbal communication with CXC is strictly confidential. It is for Proposalpurposes only and is not to be disclosed or used for any other purpose. The obligations setout in this confidentiality agreement shall survive the expiration or termination of anycontract offered as a result of this RFP. CXC will also keep all information provided by theBidder confidential.5.0PREPARATION OF PROPOSALS5.1Documents Comprising the ProposalThe Proposal shall comprise the following components: RFP Acknowledgement Form (Appendix A);Technical Proposal (Appendix B);Cost Proposal (Appendix C).Proposals not comprising the above components shall be rejected.5.2Technical Proposal FormatThe Bidder shall structure the technical part of its Proposal according to the format set out inAppendix B to this RFP in order to be considered for evaluation. Failure to present theinformation in the required format will disqualify the bid.1.Company Profile: Provide a brief history of the business, expertise, relevantexperience, credibility, reputation, mission statement and organisational summary.2.Project Plan, Methodology and Management Approach: Include the proposedproject management and implementation plan, estimated project schedule, and howyour company will go about organising and managing the project.6RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations Council3.Human Resource Capacity. CXC recognises that a specialised skill set will be requiredfor the maintenance of the CXC Learning Hub. The technical proposal should thereforeinclude a detailed description of the human resource capacity required for themaintenance and upkeep of the Learning Hub.4.Operations: While CXC will be responsible for operation of the CXC Learning Hub, thetechnical proposal must specify the hosting requirements to guarantee minimalacceptable performance when delivering multiple media formats. This includesstorage and bandwidth requirements for peak load situations, assumed to be 100,000concurrent hits sustained for approximately 2 hours.5.Proposed Payment Modalities. The CXC Learning Hub must accept multiple modes ofpayment taking into account the modalities of the region in which the Counciloperates. Given that the Hub will include materials produced by different vendorswhose sales must be tracked, the technical proposal must include detaileddescriptions of the proposed payment processing systems. The proposal must alsoprovide audited sales reporting for multiple vendors such that royalties can be easilydetermined and verified.6.Model of Ending Subscription. A subscription based model is one of the methodsbeing proposed for accessing content that is available for a fee on the CXC LearningHub. The technical proposal should include a proposed model for ending subscriptionto the CXC Learning Hub. This should include a clear proposal of the process that willbe employed to terminate subscription to the CXC Learning Hub.7.Proposed Model for Accessing Content. The CXC Learning Hub is expected to have avaried audience from the young to mature learner, teachers, parents and the generalpublic. Users are expected to access the site’s content via multiple devices withvarying screen sizes and capabilities. The technical proposal must therefore emphasizeresponsive design and user experience given the varied age groups that are expected.8.Analytics. In order to provide superior user experiences, the technical proposal mustconsider the use of metadata and analytics to provide insight that drives relationshipmanagement and content development strategies.9.Personnel: Indicate by name and designation the person who will have overallresponsibility for the project. Include relevant business experience and biographicalinformation of the person who would be directly responsible for the administrationand management of the project as well as any other persons who will be directlyinvolved. All personnel listed in Bidders’ submissions must be trained and qualified toperform the work to which they are assigned.7RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations Council10.Financials: As evidence of the Bidder’s financial stability to enable completion of theproject, either two years’ audited financial statements or the last two years’ financialstatements accompanied by a certified accountant’s report is required. In lieu offinancial statements, a letter from the Bidder’s banker which provides proof of itsfinancial standing should be submitted to CXC directly from the banker.11.References: Provide at least three current or past corporate entities for which a similarservice has been provided, including their business addresses, contact numbers andthe names of at least one contact person per entity. Reference letters from the namedcorporate clients are also to be provided and should be on their letterheads,addressed to CXC, and prepared within the last three months.12.Power of Attorney (where applicable).13.Additional Information or Differentiating Factors (not addressed in the RFP butconsidered essential for successful completion of the project).NB: The technical proposal should not contain any pricing information on the servicesoffered. Pricing information shall be separated and only contained in the Cost Proposal.Proposals containing any costings will be rejected. All information provided will be held instrictest confidence.5.3Cost Proposal FormatAll costs should be stated in United States dollars (US ) and should be provided in the formatas per the template in Appendix C. Note that the conversion rate of Bds 2 to USS 1 will beused when comparing costs. While other data to support your Cost Proposal may bepresented, the above stated form must be completed with the relevant information andsubmitted with the Proposal.6.0ELIGIBILITY REQUIREMENTSFor tenders to be considered, the following must be submitted along with the Proposals:1.Relevant reference letters on the referees’ letterheads.2.Financial statements or a letter from the Bidder’s banker.Automatic Exclusion: Proposals shall be automatically excluded for any of the followingreasons: evidence of inability to fulfil any aspect of this RFP;failure to provide all requested documentation;submission of false or misleading information;inclusion of financial information in the technical proposal;bankruptcy or proceedings for a declaration of bankruptcy;failure to pay taxes;8RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations Council grave professional misconduct by the business and/or any member of its managementteam;conviction of the business and/or its management team of an offence concerningprofessional conduct.7.0SUBMISSION OF PROPOSALSAll Proposals must reach CXC by the Closing Date indicated at paragraph 7.3 and must besubmitted electronically and either by physical mail, courier or hand-delivered to CXC’s office.7.1Electronic SubmissionsElectronic submissions must be sent to the e-mail address: tenders@cxc.org with the subjectline: RFP 2017-03: CXC Learning Hub Platform. Note that the Technical and Cost Proposalsmust be submitted as two separate documents in one e-mail and should be appropriatelynamed to enable easy identification.7.2Physical SubmissionsFor physical or hand-delivered submissions, the below instructions shall apply:Sealing and Marking of Proposals: The Bidder shall seal and mark the proposal in one outer(Envelope C) and two inner envelopes (Envelopes A and B), as detailed below. Envelope A should contain the technical proposal detailing the information outlinedat Section 5.0 above and should be marked “Technical Proposal”. Envelope B should contain the cost proposal and should be marked “Cost Proposal”. Envelope C – the outer envelope – should contain Envelopes A and B and should beaddressed as follows:RFP 2017-03: CXC Learning Hub PlatformThe RegistrarCaribbean Examinations CouncilPrince RoadPine Plantation RoadSt Michael BB11091BARBADOSIf hand-delivered, Envelope C should be deposited in the tender box located in thelobby/reception area of the CXC main building at the above address.N.B. The identity of the Bidder must not be indicated on Envelope C. Failure tofollow the above instructions for submission of Proposals will disqualify the bid.9RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations Council7.3Closing DateThe deadline for submission of tenders is 4:00 pm on 30 June 2017. However, CXC may at itsown discretion extend the deadline for submission of Proposals and any addenda or extendeddeadlines so issued shall form part of the RFP documents and are binding on the Bidder.7.4Late ProposalsProposals submitted after the specified time and date will be rejected.7.5Amendment of RFPAt any time prior to the deadline for submission of Proposals, CXC may, whether in responseto a clarification request or for any other reason, amend the tender documents by issuing anaddendum.7.6Modification and Withdrawal of ProposalsNo Proposal may be modified subsequent to the deadline for submission of Proposals neithermay it be withdrawn in the interval between the deadline for submission of Proposals and theexpiration of the Proposal Validity Period as specified in Clauses 7.3 and 7.9 – Closing Dateand Tender Validity Period – respectively. However, the Bidder may withdraw its Proposalafter it has been submitted provided that written notice of the withdrawal is received by CXCprior to the deadline prescribed for submission of Proposals. The Bidder’s withdrawal noticeshall be prepared, sealed, marked, and dispatched by the Closing Date.7.7Clarification of Request for ProposalAll enquiries must be directed in writing to the Registrar, Caribbean Examinations Council, atthe address above or by e-mail to: tenders@cxc.org on or before 23 June 2017 and mustinclude the RFP reference – RFP 2017-03: CXC Learning Hub Platform. Responses to enquiriesshall be communicated promptly to all Bidders without identifying the source of the enquiryor clarification request.7.8Cost of TenderingBidders shall bear all costs associated with the preparation and submission of their Proposalsand CXC shall in no case be responsible or liable for those costs, regardless of the outcome ofthe tendering process.7.9Proposal Validity PeriodProposals shall remain valid for a period of at least 90 days after the Closing Date. A Proposalvalid for a shorter period may be rejected by CXC on the grounds that it is non-responsive.10RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations CouncilIn exceptional circumstances, CXC may solicit the Bidder’s consent to an extension of thePeriod of Validity. The request and the responses thereto shall be made in writing. The Biddergranting the request will neither be required nor permitted to modify its Proposal.8.0OPENING, EVALUATION AND ACCEPTANCE OF PROPOSALS8.1Opening of ProposalsThe CXC Procurement Committee shall open Envelopes C and A during the week of 3 July 2017at the address stated above. However, CXC reserves the right to modify the date of openingof Proposals at its discretion.8.2Clarification of ProposalsTo assist in the examination, evaluation and comparison of Proposals, the Committee may atits discretion, ask the Bidder for clarification of its Proposal. Bidders shall respond withintwo business days.8.3Preliminary Evaluation of ProposalsPrior to the detailed evaluation, the Committee shall examine the technical proposals todetermine whether they are complete, properly signed and are responsive, that is, that theyconform to all the terms and conditions of the RFP without material deviations. CXC’sdetermination of a Proposal’s responsiveness is based on the information provided in theProposal itself without recourse to extrinsic evidence. A Proposal determined as notsubstantially responsive will be rejected by the Committee and may not subsequently bemade responsive by the Bidder by correction of the non-conformity.N.B. Cost Proposals will only be opened after the technical proposals have been evaluatedand are considered responsive.8.4Detailed Evaluation of ProposalsThe following two-step procedure shall be utilised in evaluating the Proposals:Step 1: Opening and evaluation of technical proposals.Step 2: Opening and evaluation of the cost proposals of those Bidders receiving a score ofat least seventy per cent (70%) for the technical proposals. The lowest bid willreceive maximum points and all other points will be prorated on a percentage basis.11RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations Council8.5Evaluation CriteriaTechnical proposals will be evaluated using the following criteria, details of which areprovided at paragraph 5.2.1.Proposed project plan, methodology, management approach and the Bidder’sunderstanding of the Scope of Works, taking into consideration the Bidder’s perceptionof the operations and work schedules of CXC.2.Responsiveness to the RFP – provision of the requested information in the requiredformat as indicated in Appendices B and C. (No points will be awarded if this request isnot observed.)3.The proposed expected human resource capacity, hosting requirements, paymentmodalities, models of subscription termination and accessing content, generation ofanalytics.4.Provision of written references from at least three companies that the Bidder hasprovided similar services for.5.Company profile (expertise, experience, reputation, capacity, credibility, etc.).6.Suitability of personnel assigned to the project.8.6Cost Proposals EvaluationOnly the Cost Proposals of technically responsive bids will be reviewed. Appendix C providesthe format of the information that must be provided. However, any other relevant supportingfinancial information may be provided by the Bidder.8.7Acceptance of ProposalA contract may be awarded to the Bidder achieving the highest combined score. However,CXC reserves the right at its sole discretion to accept any portion or all items proposed, ifdeemed in its best interest.8.8Rejection of TenderCXC retains the right to reject or accept any or all tenders or to annul the tendering processand reject all tenders at any time prior to award of contract without incurring any liability orwithout providing explanation.CXC also reserves the right to reject any and all tenders and to accept any portion of aproposal or all items proposed if deemed in the best interest of CXC. Failure to furnish allinformation or to follow the proposal format set out in this RFP may disqualify the proposal.It is the sole responsibility of the Bidder to ensure that ALL requirements are met prior tosubmitting its proposal.12RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations Council8.9Negotiation of ContractIf negotiation with the successful Bidder does not result in a final agreement, CXC reservesthe right to discontinue negotiation with that Bidder and enter into negotiations with otherBidders based on their scores, or to discontinue all negotiations. CXC is not obligated to awardany contract as a result of this RFP.8.10Notification of ResultsCXC will notify each Bidder of the outcome of its bid. After the successful Bidder has beennotified and furnishes the documents required in the acceptance letter, CXC will notify theother Bidders that their bids have been unsuccessful. CXC will not be obligated to provideany details on the reason for non-selection or rejection of unsuccessful proposals.13RFP 2017-03: CXC Learning Hub Platform V01
Caribbean Examinations CouncilAPPENDIX ARFP 2017-03: CXC Learning Hub PlatformAcknowledgement FormTo:The RegistrarCaribbean Examinations CouncilPrince RoadPine Plantation RoadSt Michael BB11091BarbadosHaving examined the Request for Proposal (RFP), the receipt of which is hereby dulyacknowledged, we, the undersigned, offer to supply a platform to house the CXC LearningHub for the fees as may be ascertained in accordance with the Cost Proposal attachedherewith and made part of this Proposal.We undertake, if our Proposal is accepted, to commence and complete delivery of all servicesspecified in accordance with the terms of the contract.We agree to abide by this Proposal for a period of at least 90 days from the Closing Date forsubmission of Proposals as specified in the RFP, and that it shall remain binding upon us andmay be accepted at any time before the expiration of that period. We understand and acceptthat CXC is not bound to accept any Proposal re
Caribbean Examinations Council 2 RFP 2017-03: CXC Learning Hub Platform V01 CXC is not obligated to accept the lowest or any bid and reserves the right to reject any and all bids or to cancel this RFP or the process with or without notice or explanation at any time. All information disclosed in respo
May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)
Silat is a combative art of self-defense and survival rooted from Matay archipelago. It was traced at thé early of Langkasuka Kingdom (2nd century CE) till thé reign of Melaka (Malaysia) Sultanate era (13th century). Silat has now evolved to become part of social culture and tradition with thé appearance of a fine physical and spiritual .
On an exceptional basis, Member States may request UNESCO to provide thé candidates with access to thé platform so they can complète thé form by themselves. Thèse requests must be addressed to esd rize unesco. or by 15 A ril 2021 UNESCO will provide thé nomineewith accessto thé platform via their émail address.
̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions
Dr. Sunita Bharatwal** Dr. Pawan Garga*** Abstract Customer satisfaction is derived from thè functionalities and values, a product or Service can provide. The current study aims to segregate thè dimensions of ordine Service quality and gather insights on its impact on web shopping. The trends of purchases have
Bruksanvisning för bilstereo . Bruksanvisning for bilstereo . Instrukcja obsługi samochodowego odtwarzacza stereo . Operating Instructions for Car Stereo . 610-104 . SV . Bruksanvisning i original
Chính Văn.- Còn đức Thế tôn thì tuệ giác cực kỳ trong sạch 8: hiện hành bất nhị 9, đạt đến vô tướng 10, đứng vào chỗ đứng của các đức Thế tôn 11, thể hiện tính bình đẳng của các Ngài, đến chỗ không còn chướng ngại 12, giáo pháp không thể khuynh đảo, tâm thức không bị cản trở, cái được
10 tips och tricks för att lyckas med ert sap-projekt 20 SAPSANYTT 2/2015 De flesta projektledare känner säkert till Cobb’s paradox. Martin Cobb verkade som CIO för sekretariatet för Treasury Board of Canada 1995 då han ställde frågan
