Managed Testing Services - Sogeti
Managed Testing ServicesA collaborative and customized approach to sourcing testing andquality assurance servicesPerformance driven. Quality assured.
Managed Testing ServicesA single application failure at a crucial point in a transactioncan be complex to repair and cost millions in lost sales andcustomer goodwill. Testing is an absolutely critical element inensuring that software and applications perform as specified,are rolled-out quickly, and don’t threaten business continuityduring deployment.However, for many companies, reaching this level ofassurance presents significant challenges: Quality Assurance (QA) and Testing are not core to thebusiness, and dedicated testing resources are scarce oroverstretched; Specialist skills and test environments, such as multisystem end-to-end testing, are expensive; Over-reliance on software developers results in productionissues; Business demands continue to grow particularly for ‘rightfirst time’ software launches.Underlying the technical issues are the never-ending drivefor increased productivity, reduced lead-times, lower costs,and the need to comply with the latest legislation andregulations—all of which put greater pressure onquality assurance.As one of the largest, dedicated, and independentprofessional testing practices in the world, Capgemini andSogeti have developed testing as a key strength, with over12,300 professional testers and a further 14,500 resourceswith testing expertise. We develop our own testingIntellectual Property including the leading global testingmethodology TMap , which we use to address a widerange of testing needs from application software andfirmware, to mobile devices and even aircraft, for hundredsof clients around the world.Leveraging the skills of a specialized testing partner, likeCapgemini and Sogeti, to manage day-to-day qualityassurance, can free your management time to focus onother operational or strategic issues.2Managed Testing ServicesBusinesses are relying moreheavily on cutting-edgetechnology as a key channel toprovide products and servicesto their customers, making thedemands on IT departmentsmore intense and unforgiving in acomplex 24/7 world. IT servicesmust be fast, seamless, defectfree, and cost-effective.Sharing the Risk with a Trusted TestPartnerCapgemini and Sogeti’s Managed Testing Services (MTS) isthe right structured solution to these major test challenges,providing you with the test organization, processes, andenvironment that will achieve optimum results and dependablestate-of-the-art software that performs time after time.MTS is an end-to-end fully customized service in which wetake responsibility for test activities at either enterprise orprogram level. Our flexible teams of testing professionals,organized in dedicated client test lines at our Test Centersof Excellence around the world, are cross-trained in multipletechnologies and can be scaled up or down on demand—allowing you to meet the perennial issues of resource peaksand troughs experienced by all organizations.A collaborative approach to sourcing Testing and QA services,MTS is the solution for clients who want to transform theirtesting function and achieve high-quality systems costeffectively, without the expense of large overheads andday-to-day responsibilities, and without losing overall control.
Testing the way we do itThe Essentials of Managed TestingServicesTMap Fundamental to the MTS governance model and testexecution is TMap —our business-driven, risk-basedapproach for structured and industrialized software testing,designed to address your key issues of quality, time, and costacross the whole development lifecycle. Used as a standardat our test centers, TMap achieves the benefits of our clientexperience, industry benchmarks, and economies of scale, allaligned with business objectives.Our complete test solution isa cost-effective combinationof industrialization, innovation,intellectual property, industryexpertise and scale.State-of-the-Art IndustrializationInnovationOur solution combines business-driven test managementprocesses with test automation frameworks, tools, and testworkbench solutions. These accelerators are both generic—test environment management, model-based testing, processtemplates, and test engines for test tools—and customized forspecific industry sectors.Innovation is at the heart of all we do. We make significantinvestment in staying ahead of the competition, fundingbusiness-focused research at our dedicated Innovation Labsin Europe, the USA, and India.Figure 1. The components of a ManagedTesting d test clishtabEsClientdedicatedtest linester Organizationt CenTes Partndelsmoice pFacty)orfOfTestOutds (TMap , TPI ,ethosTMmaedets and frameworkst assTesipsherngrciuorsetTesWe develop specialized tools and reusable accelerators,including model-based testing, test automation frameworks,performance test utilities, defect prediction, RBT techniques,orthogonal array, and cloud testing. We use these to helpresolve our clients’ particular testing challenges and embedbest practice.Some sectors demand more highly customized solutionsto solve industry-specific quality challenges. For our manyfinancial services clients, for example, our Innovation Labscreate jointly with tool vendors exclusive testing solutions—such as fully automated lifecycle accelerators to managetesting for insurance policies and claims, credit cards, corebanking systems, and trading systems. These portable andreusable IP assets can give our clients as much as a 50%head-start in test preparation and execution.Through our long-term partnerships with the world’s largesttechnology suppliers including HP, IBM, Oracle, and Microsoft,we have developed special TMap plug-ins, providing our testprocess guidance and templates within the market-leadingsoftware test management tools.This combination of best-practice methodology and toolsaccelerates test strategy development and consistent delivery,and facilitates test automation, reporting and collaborationvaluable for you in ascertaining and mitigating business risk.3
Dedicated and Scalable ResourcesOnshore, Offshore, Rightshore A core team is allocated to your business to maintainand reuse the accumulated knowledge of testing in yourorganization. Importantly, this team can be scaled ondemand to deliver expertise across multiple technologies andefficiently solve the problem of limited testing resources.High quality and efficient testing processes are leveragedusing our global delivery model Rightshore via multipleonshore test centers, offshore centers in India and China,plus nearshore facilities in Eastern Europe, South America,and North Africa.Rightshore provides an ideal combination of scalableprofessional resources at the right place and right time,at a competitive price.Business-Driven Vertical ExpertiseWe have built up an enviable track record, delivering longterm MTS contracts for many multi-national organizationsacross a range of industries, including financial services,telecoms, public, manufacturing, utilities and lifesciences sectors.Our ‘One Team’ approach means that our team memberswork with you seamlessly—whether onsite, onshore,nearshore, or offshore— using standardized processes andcollaborative tools to drive the best out of your business.By combining deep technological know-how with valuablebusiness and sector-specific insight (see Figure 2), we canrapidly identify and deliver exactly what is required.Figure 2. Capgemini and Sogeti’s Domain Expertise8%1Utilities2Manufacturing3Life Sciences4Public5Telecoms6Finance: Insurance7Finance: Banking712369%5%21%14%454Managed Testing Services18%25%
Testing the way we do itThe Road to Managed TestingServicesFor each customer, we structure the service around thefollowing milestones, outlined in Figure 3:Moving to a ManagedTesting Service is a flexibleprocess that can be taken atthe pace most suitable toyour business, using theservices that meet yourevolving needs. The business case ensures that the solution proposed isfully aligned with organizational goals and will generate therequired level of tangible business value; Detailed analysis identifies potential KPI targets and crucialtransformation steps; Transition consists of installing demand managementand acceptance processes, building a test line andimplementing the first projects;Figure 3. Managed Testing Service RoadmapPhase 1Phase 2Phase 3Phase 4Phase 5Business caseDetailed analysisTransitionOperation &InnovationExit strategy High-level analysis:-- Business / ITobjectives Base line: Supply process:-- Test process-- Proof of concept-- Test environment-- Core team set-up-- Current issues-- Test ware-- Knowledge transfer-- Scope-- Test capabilities-- Operational-- Responsibilities-- Organization-- Readiness scan-- Responsibilities High-level solutions:cost / benefits Go-ahead decision-- Transition priority Workshops:-- KPIs / SLAsprocedures-- Test environmentpreparation-- Project calendar Demand process:-- Demand-supply-- Forecast-- Service maturity-- Engagement requestmodel-- Acceptance Operations &governance:-- Business-driventesting-- Industrialization Processes:-- Exit planning-- Exit team-- Knowledge transferback-- Work packagedistribution-- Improvement-- KPI management-- Performancereporting-- SLA evaluation-- Steering committee Partner selection Business case Adjust business case Adjust business case Tested systems Exit plan High-level plan Transition plan Service contract Test ware Transfer back KPIs / SLAs Generic test agreement SLA Reports Test organization Improvement plan5
Operation and Innovation—full responsibility for all domains Measurable improvement in quality and greater precision—and systems, the introduction of initial innovation measures,and early value-added results are typically achieved in thefirst 3-12 months. Continuous monitoring of KPIs leads tofurther reductions in test costs and test activity lead times;proven detection rates of 98% or higher for high-severitydefects can be achieved; A clear exit strategy is defined, should the contract notbe renewed. Improved time-to-market of 15% or more and greatertransparency of your testing processes and procedures; Scalable resource and delivery flexibility—highly skilledcapacity to accommodate increased demand from yourbusiness;Customized Service-Measuredby Performance Skills transfer—capabilities and a quality focus areEach service is built around business requirements andmeasured by client-specific Service Level Agreements (SLAs).These are directly aligned to business objectives, with detailedKPIs that are closely monitored, evaluated, and continuouslyimproved upon, such as: Continuous optimization and access to innovation Cost reduction—achieving a lower targeted level of budgetspend on testing; Test quality—improving the percentage of defects (usuallyhigh severity), detected by testing; Flexibility—ability to scale up or down test capacity withinguaranteed response times; Time-to-market and reliability— delivery of test resultswithin agreed project milestones; Innovation—proposal and implementation of newtechnologies to accelerate performance improvements.Full Test Service ConceptSupported by a wealth of test tools, innovative accelerators,and test environments, our range of services includesfunctional testing (system testing, acceptance testing,regression testing, E2E-testing), non-functional testing(performance, load and stress, security, usability), andspecialist test activities (test automation, test environmentmanagement).Passing the TestManaged Testing Services deliver cost optimizationas well as demonstrable improvement in the quality oftesting, processes, deliverables, results, and flexibility oftest operations.Typical benefits from an MTS contract include: Significantly reduced total cost of testing—an optimalbalance between local and offshore execution can result incost savings of at least 25% in year one; Standardization of reliable best-practice test processes—the right conditions can produce up to 30% reduction inthe overall test effort;6Managed Testing Servicesembedded into your organization and consistentquality assurance is delivered across multiple supplierenvironments;techniques, such as Cloud Testing and Virtualization, toestablish and maintain a competitive edge.
Testing the way we do itWhy Choose Capgemini?Extensive Track Record andDeep Domain ExpertiseOur testing heritage stretches back over 20 years, making ouraccumulated technical and sector knowledge unparalleled—particularly in financial services, telecoms, and government.Over 500 clients from across the industry spectrum trust us todeliver consistently, time after time.Dedicated ResourcesWe are one of the largest dedicated professional testingpractices in the industry providing expert global delivery. Wehave over 12,300 career test specialists worldwide and upto 14,500 further application testers available when you needthem most.Global Delivery Network-Rightshore We have a global delivery capability and scalable testingresources. Our dedicated onshore/onsite client teams arebalanced by an extensive offshore capability and 24x7operations.World-leading ‘Best in Breed’Intellectual Property Our annual World Quality Report co-sponsored with HP,now in its fifth year of publication, providing the largestsingle research study on Testing and QA business issuessuch as testing budgets, outsourcing, environment, data,cloud and mobile testing, based on more than 1,500interviews across 25 countries.Continuous Investment inTesting InnovationWe make significant investment in the development of leadingtesting thinking and fund business-focused research anddevelopment through our Innovation Labs across the globe.Phased and Controlled RoadmapOur low-risk, proven, and incremental roadmap to testsourcing allows you to choose how much test managementcontrol you keep or delegate to a trusted and experiencedprovider.Partnering with the Market LeadersWe work in partnership with the world’s largest technologysuppliers including HP, IBM, Oracle, and Microsoft; theirmarket-leading testing software suites help us streamlineservice delivery to clients, while our partners use our TMap methodology as plug-ins to their tools. TMap —the de facto industry standard for structuredtesting; TPI —the world’s number one model for assessing andimproving test processes; Quality Blueprint—market-intelligence benchmarking andaccelerated implementation using the Group’s InnovationLab techniques;7
About Capgemini and SogetiSogeti is a leading provider of technology and software testing, specializing inApplication, Infrastructure and Engineering Services. Sogeti offers cutting-edgesolutions around Testing, Business Intelligence & Analytics, Mobile, Cloud andCyber Security. Sogeti brings together more than 20,000 professionals in 15countries and has a strong local presence in over 100 locations in Europe, USAand India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed onthe Paris Stock Exchange.Together Capgemini and Sogeti have developed innovative, business-drivenquality assurance (QA) and Testing services, combining best-in-class testingmethodologies (TMap and TPI ) to help organizations achieve their testingand QA goals. The Capgemini Group has created one of the largest dedicatedtesting practices in the world, with over 12,300 test professionals and a further14,500 application specialists with Testing experience, notably through acommon centers of excellence with testing specialists developed in India andelsewhere.ContactTo find out how Capgemini andSogeti’s Testing Services can help yourorganization achieve its Testing andQA business goals, please contactyour local Capgemini or Sogeti testingrepresentative or our Global TestingServices Sales Team:Mark BuenenVP, Business DevelopmentTesting Global Service Linemark.buenen@sogeti.comLearn more about us atwww.capgemini.com/testing orwww.sogeti.com/testing 2014 Capgemini Group. All rights reserved. Rightshore is a trademark belonging to Capgemini. TMap , TMap NEXT , TPI and TPI NEXT are registered trademarks of Sogeti, part of the Capgemini Group. No part of this document may be modified, deleted or expanded by anyprocess or means without prior written permission from Capgemini.MCOS GI AH 20140811With almost 140,000 people in over 40 countries, Capgemini is one of theworld’s foremost providers of consulting, technology and outsourcing services.The Group reported 2013 global revenues of EUR 10.1 billion. Together withits clients, Capgemini creates and delivers business and technology solutionsthat fit their needs and drive the results they want. A deeply multiculturalorganization, Capgemini has developed its own way of working, theCollaborative Business ExperienceTM, and draws on Rightshore , its worldwidedelivery model.
Supported by a wealth of test tools, innovative accelerators, and test environments, our range of services includes functional testing (system testing, acceptance testing, regression testing, E2E-testing), non-functional testing (performance, load and stress, security, usability), and specialist t
Capgemini Group (Capgemini and Sogeti) together with HP can assist. Whatever the level of requirement, we can help plan, implement, and execute your TCoE—integrating HP Application Lifecycle Management (ALM), a unique, integrated platform for complete application lifecycle management. Some of the services we provide as your partner include:
The Road to Managed Testing Services Figure 3: Managed Testing Service Roadmap Moving to a Managed Testing Service is a flexible process that can be taken at the pace most suitable to your business, using the services that meet your evolving needs. For each customer, we structure the service around the following milestones, outlined in Figure 3:
Patrick Naef Patrick Naef CIO & DSVP, Emirates Group IT 9th Sogeti Executive Summit 2014 Emirates - a 30 year old start-up IT as a driver for Transformation
Moving from Managed Security Services to Secured Managed Services Managed Security as a Option Security is an add-on Challenging integration Not cost effective Secured Managed Services Security is built-in Intelligent collaboration Appropriate security Gartner: By 2006, 60 percent of firewall and intrusion detection
Managed Services, 64% of organizations are using Managed Services. Moreover, the global Managed Service market is projected to propel from USD 223.0 billion in 2020 to USD 329.1 billion by 2025, at a CAGR of 8.1%. The developed economies like the USA and Canada are the major revenue contributors in the global Managed Services market.
C h a p t e r 1 Salesforce Managed Package This chapter includes the following topics: Salesforce Managed Package Overview, 5 Salesforce Managed Package URLs, 5 Installing the Managed Package, 6 Uninstalling and Deleting the Managed Package, 9 More Information, 10 Salesforce Managed Package Overview You need the Informatica Cloud Real Time for Salesforce package (the .
SOA testing resources and expertise are scarce, and building an in-house capability can be challenging. With over 300 experienced, skilled resources focused on SOA testing we bring clients the necessary people, tools, accelerators and frameworks to enable smooth transitions from legacy to best in breed SOA - all based on
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