Role Description Product Owner

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Role DescriptionProduct OwnerClusterTransportAgencyTransport for NSWDivision/Branch/UnitCustomer, Strategy & Technology/Technology & InnovationRole NumberVariousClassification/Grade/BandTransport Grade 8ANZSCO Code225100PCAT Code1557272Date of ApprovalDecember 2020Agency Websitewww.transport.nsw.gov.auAgency overviewAt Transport, we’re passionate about making NSW a better place to live, work and visit. Our vision is to giveeveryone the freedom to choose how and when they get around, no matter where they live. Right now, we’redelivering a 57.5bn program – the largest Australia has ever seen – to keep people and goods moving,connect communities and shape the future of our cities, centres and regions. At Transport, we’re alsocommitted to creating a diverse, inclusive and flexible workforce, which reflects the community and thecustomers we serve.Our organisation – Transport for NSW – is comprised of numerous integrated divisions that focus on achievingcommunity outcomes for the greater good and on putting our customers at the centre and our people at theheart of everything we do.Primary purpose of the roleThe purpose of the role is to assist in the planning and prioritisation of product roadmaps and the delivery ofcustomer and business outcomes.Key accountabilities Support the vision, strategy, experience and execution of digital products and ensure the customer is atthe forefront of product decisions.Define and prioritise technology products and features and implement plans relative to customer strategy,priorities and budget.Collaborate with agile delivery teams by validating assumptions, brainstorming solutions and providingdirection to the team from an ROI and value perspective and to ensure smooth product implementationand delivery.Create products and features that not only delight, but solve customer problems or pain points,championing the voice of the customer, based on analytics and insights.Work with stakeholders to oversee identification and definition of product program scope.1

Provide advice and contribute to the Lean Portfolio prioritisation process to organise activities and ensureeffective management of product portfolios.Support product direction within the product groups, through agile framework processes to enabledevelopment and delivery of products.Key challenges Ensuring high quality user stories to clearly articulate the customer outcomes required.Collaborating with diverse cross-functional agile product, portfolio and delivery teams to define productand deliver customer outcomes.Key relationshipsWhoWhyInternal Escalate issues, keep informed, advise and receive instructions Provide regular updates on key projects, issues and priorities Contribute to strategic planning, policy development and decision Build collaborative working relationships Discuss and agree requirements for future enhancements,optimisation Monitor and report progress, manage risks and issues anddependenciesWorking Groups and Specialists Work cooperatively within teams, exchange information and assistother team members to achieve team objectives and work outcomesTfNSW clients / divisions Build professional working relationships to understand requirements Respond to requests for information, status updates Deliver high quality customer-focused services Participate in forums, groups to represent agency and shareinformation Provide advice and respond to requests for informationManagerBranch stakeholdersExternalService providers, providers ofspecialist contracting and consultancyservices, other government agency(State and Commonwealth); privatesector groups; corporate and industryassociationsRole Description Product Owner2

Role dimensionsDecision makingThe role operates with a high level of autonomy and is expected to determine key operational objectives withinthe limits of delegated authority. The role is accountable for the delivery of assigned work. The role isaccountable for the quality, integrity and validity of the service provided.The role defers to the Manager on issues that have a significant political impact or issues outside of financialdelegation.Reporting lineThe role accounts and reports to the relevant reporting line managerDirect reportsNil.Budget/ExpenditureNil.Essential requirements Tertiary qualifications in a relevant discipline or equivalent experience.Capabilities for the roleThe NSW public sector capability framework describes the capabilities (knowledge, skills and abilities) needed toperform a role. There are four main groups of capabilities: personal attributes, relationships, results andbusiness enablers, with a fifth people management group of capabilities for roles with managerialresponsibilities. These groups, combined with capabilities drawn from occupation-specific capability sets whererelevant, work together to provide an understanding of the capabilities needed for the role.The capabilities are separated into focus capabilities and complementary capabilities.Focus capabilitiesFocus capabilities are the capabilities considered the most important for effective performance of the role.These capabilities will be assessed at recruitment.The focus capabilities for this role are shown below with a brief explanation of what each capability covers andthe indicators describing the types of behaviours expected at each level.FOCUS CAPABILITIESCapabilitygroup/setsCapability nameBehavioural indicatorsAct with Integrity Be ethical and professional, anduphold and promote the public sector values Role Description Product OwnerLevelRepresent the organisation in an honest, ethical Adeptand professional way and encourage others todo soAct professionally and support a culture ofintegrityIdentify and explain ethical issues and set anexample for others to follow3

Commit to Customer Service Provide customer-focusedservices in line with public sector and organisational objectives Work CollaborativelyCollaborate with others andvalue their contribution Deliver Results Achieve results through theefficient use of resources and acommitment to quality outcomes Ensure that others are aware of and understandthe legislation and policy framework within whichthey operateAct to prevent and report misconduct and illegaland inappropriate behaviourTake responsibility for delivering high-qualityAdeptcustomer-focused servicesDesign processes and policies based on thecustomer’s point of view and needsUnderstand and measure what is important tocustomersUse data and information to monitor and improvecustomer service deliveryFind opportunities to cooperate with internal andexternal stakeholders to improve outcomes forcustomersMaintain relationships with key customers inarea of expertiseConnect and collaborate with relevant customerswithin the communityEncourage a culture that recognises the value ofcollaborationBuild cooperation and overcome barriers toinformation sharing and communication acrossteams and unitsShare lessons learned across teams and unitsIdentify opportunities to leverage the strengths ofothers to solve issues and develop betterprocesses and approaches to workActively use collaboration tools, including digitaltechnologies, to engage diverse audiences insolving problems and improving servicesUse own and others’ expertise to achieveAdeptoutcomes, and take responsibility for deliveringintended outcomesMake sure staff understand expected goals andacknowledge staff success in achieving theseIdentify resource needs and ensure goals areachieved within set budgets and deadlinesUse business data to evaluate outcomes andinform continuous improvementIdentify priorities that need to change and ensurethe allocation of resources meets new businessneedsEnsure that the financial implications of changedpriorities are explicit and budgeted forAdvancedThink and Solve ProblemsRole Description Product OwnerAdept4

Think, analyse and consider the broader context to developpractical solutions Demonstrate Accountability Be proactive and responsible for own actions, and adhere tolegislation, policy and guidelines TechnologyUnderstand and use availabletechnologies to maximiseefficiencies and effectiveness Undertake objective, critical analysis to drawaccurate conclusions that recognise and managecontextual issuesWork through issues, weigh up alternatives andidentify the most effective solutions incollaboration with othersTake account of the wider business contextwhen considering options to resolve issuesExplore a range of possibilities and creativealternatives to contribute to system, process andbusiness improvementsImplement systems and processes that areunderpinned by high-quality research andanalysisLook for opportunities to design innovativesolutions to meet user needs and servicedemandsEvaluate the performance and effectiveness ofservices, policies and programs against clearcriteriaAssess work outcomes and identify and shareAdeptlearnings to inform future actionsEnsure that own actions and those of others arefocused on achieving organisational outcomesExercise delegations responsiblyUnderstand and apply high standards of financialprobity with public monies and other resourcesIdentify and implement safe work practices,taking a systematic risk management approachto ensure own and others’ health and safetyConduct and report on quality control auditsIdentify risks to successfully achieving goals, andtake appropriate steps to mitigate those risksIdentify opportunities to use a broad range oftechnologies to collaborateMonitor compliance with cyber security and theuse of technology policiesIdentify ways to maximise the value of availabletechnology to achieve business strategies andoutcomesMonitor compliance with the organisation’srecords, information and knowledgemanagement requirementsAdeptComplementary capabilitiesComplementary capabilities are also identified from the Capability Framework and relevant occupation-specificcapability sets. They are important to identifying performance required for the role and developmentopportunities.Role Description Product Owner5

Note: capabilities listed as ‘not essential’ for this role are not relevant for recruitment purposes however may berelevant for future career development.COMPLEMENTARY CAPABILITIESCapabilitygroup/setsCapability nameDescriptionLevelDisplay Resilience and Courage Be open and honest, prepared to express yourviews, and willing to accept and commit to changeManage SelfShow drive and motivation, an ability to self-reflectand a commitment to learningValue Diversity and InclusionDemonstrate inclusive behaviour and show respectfor diverse backgrounds, experiences andperspectivesCommunicate EffectivelyCommunicate clearly, actively listen to others, andrespond with understanding and respectInfluence and NegotiateGain consensus and commitment from others, andresolve issues and conflictsAdeptPlan and PrioritisePlan to achieve priority outcomes and respondflexibly to changing circumstancesIntermediateFinanceUnderstand and apply financial processes to achieve Intermediatevalue for money and minimise financial riskUnderstand and apply procurement processes toIntermediateensure effective purchasing and contractperformanceUnderstand and apply effective planning,Adeptcoordination and control methodsProcurement and ContractManagementProject ManagementRole Description Product Owner6AdeptIntermediateAdeptAdept

Role Description Product Owner 2 Provide advice and contribute to the Lean Portfolio prioritisation process to organise activities and ensure effective management of product portfolios. Support product direction within the product groups, through agile framework processe

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