Put PBS At Your Fingertips With Our Customer Dashboard
Client Enrichment SeriesWelcome to today’s presentation:Put PBS At Your Fingertips With Our Customer DashboardSeptember 18, 2019The presentation will start at 2 pm EasternNote: Phones are automatically muted during the presentation. You have the abilityto send questions to your fellow attendees and our presentation team via your Chatpane. Our team will answer as many of the questions as possible throughout and atthe end of the presentation. All questions will be captured, and answers sent to allparticipants prior to the next presentation.GSA Public Buildings Service1
Client Enrichment Series SpeakersPresented by:Alexis CragleNational Customer Analyst/Dashboard Project ManagerandJessica BestNational Program Manager, Customer Business AnalyticsCustomer Programs DivisionPBS Office of Portfolio Management and Customer EngagementHosted by:James FotopoulosRegional Account ManagerPBS Heartland Region (Region 6)2
Agenda Overview, History & Benefits Dashboard Access & Landing Page/Navigation Modules: My Projects, My RWAs, My Occupancies, My Rent Reporting & Exporting Resources3
Dashboard Relevancy PBS’ Customer Dashboard gives PBS customers anytime access to acurrent, operational view of PBS data Summary views to view project status, RWAs, occupancies and rent billing Drill-down views to see individual project, RWA, OA and rent billing details Raw data exports4
Dashboard Benefits Reduced manual burden Single, consistent, pre-defined data set & reporting for 24/7 access Constant access to project information MAX.gov registration for additional security5
PBS Customer Dashboard Development and LaunchDevelopment TimelineFY17 – Customer InterviewsFramework of customer challengesFY18 – Prototype and BuildIterative design with feedback loopsQ4 FY18/Q1 FY19 – Launch 1 and PilotBy 10/30, 8 customers and GSA had accessQ2 FY19 – Launch 2By 3/31, 11 customers had accessQ3 FY19 – Launch 3By 6/30, 45 remaining customers had access6
Dashboard Accessand Navigation7
External Access to the Customer Dashboard1st Step: Register your .gov/.mil emailaddress with MAX.gov Obtain an OMB Max account at:https://max.omb.gov/Access point is through Data to Decisions(D2D) web portal https://d2d.gsa.gov2nd Step: Log into the D2D Portal usingyour MAX.gov credentials:https://d2d.gsa.gov/You MUST log into the D2D portal atleast once before moving to Step 3.After 90 days of inactivity you will needto register again with OMB MAX.8
External Access to the Customer Dashboard con’t3rd Step: Agency approver email or cc’edon email to PBS.Dashboard@gsa.gov withrequestor’s:1. Full Name2. Federal agency and bureau name3. Government email address used tocreate the MAX.gov account in Step 14. State that individual has registeredhis/her .gov/.mil email address withMAX.gov5. State whether he/she is a federalgovernment employee or a contractorPBS.Dashboard@gsa.gov** If you don’t know your agency approver,email the mailbox. The team will forward toyour agency approver on your behalf. **9
Customer Dashboard ExperienceData AvailableCustomer only sees own agency/bureau data4 Dashboard Modules, Filters & ExportsAll available10
Dashboard EntryTIP! Copy and paste URL in D2Dfor direct board11
Dashboard Main Screen12
Landing Page - Content Navigation (left side)13
Landing Page - Resource Navigation (right side)14
Let’s Dig In15
General Dashboard Tab LayoutEach tab has similar layoutFiltersAgency, Bureau, City, state,federal/leased, size options, date optionsSummaryBreakdown of all general informationprovided in each tab into useful overviewsStatisticsA map, table, or chart visualizationDetailsSearch by number and review keycharacteristics of the individual records(Project, RWA, OA, Rent Bill)16
Dashboard Module - My ProjectsFiltersAgency, bureau, location information,federal/lease, lifecycle phase, pr
PBS’ Customer Dashboard gives PBS customers anytime access to a current, operational view of PBS data Summary views to view project status, RWAs, occupancies and rent billing Drill-down views to see individual project
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CC-ELM were selected for case studies: PBS SoCal, Vegas PBS, Austin PBS, Nine PBS, PBS 39, and PBS Wisconsin. Research . CPB and PBS to select six CC-ELM for case studies, with the goal of building on findings from their CC-ELM evaluation. For the evaluation, EDC and SRI analyzed each year's surveys (2017-2020) that they .
PBS Pro is an enhanced commercial version of the PBS software originally developed for NASA. The NASA version had a number of corporate and individual contributors over the years, for which the PBS developers and PBS community is most grateful. Below we pro-vide formal legal acknowledgements to corporate and government entities, then special
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sdewitt@pbs.org. PBS KIDS Digital. Jeremy Roberts. jdroberts@pbs.org. PBS KIDS Digital. . Process data, evaluation of learning technologies Focus on validity How does cognition and motivation manifest itself in digital environments, and . 3 Curious George games
Evaluation 6 Professional Development Annenberg Media E-Learning for Educators PBS TeacherLine . such as ARTHUR, CLIFFORD, CURIOUS gEORgE, SID THE SCIENCE KID, MARTHA SPEAKS, WORDgIRL, SUPER WHy!, READINg RAINBOW, and SESAME STREET. . PBS series like NOVA, NATURE, and FRONTLINE usually air in the evenings on NHPTV. Most PBS programs have one-
guided inquiry teaching method on the total critical thinking score and conclusion and inference of subscales. The same result was found by Fuad, Zubaidah, Mahanal, and Suarsini (2017); there was a difference in critical thinking skills among the students who were taught using the Differentiated Science Inquiry model combined with the mind
