Administrator's Guide For Polycom HDX Systems
Administrator’s Guidefor Polycom HDX Systems2.6 May 2010 3725-23977-008/A
Trademark InformationPolycom , the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products aretrademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the UnitedStates and various other countries.All other trademarks are the property of their respective owners.Patent InformationThe accompanying product is protected by one or more U.S. and foreign patents and/or pending patentapplications held by Polycom, Inc.Customer FeedbackWe are constantly working to improve the quality of our documentation, and we would appreciate your feedback.Please send email to videodocumentation@polycom.com. 2010 Polycom, Inc. All rights reserved.Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electronic ormechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducingincludes translating into another language or format.As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to thesoftware contained within its products. The software is protected by United States copyright laws and internationaltreaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or soundrecording).Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is notresponsible for printing or clerical errors. Information in this document is subject to change without notice.ii
About This GuideThe Administrator’s Guide for Polycom HDX Systems is for administrators whoneed to configure, customize, manage, and troubleshoot Polycom HDX systems. The guide covers the Polycom HDX 9000 series, Polycom HDX 8000 series, Polycom HDX 7000 series, Polycom HDX 6000 series, andPolycom HDX 4000 series systems.Please read the Polycom HDX system documentation before you install oroperate the system. The following related documents for Polycom HDXsystems are available at www.polycom.com/videodocumentation: Setting Up the System, which describes how to set up the hardware User’s Guide for Polycom HDX Systems, which describes how to performvideo conferencing tasks Setup Sheets for your optional hardware Release Notes Integrator’s Reference Manual for Polycom HDX Systems, which providescable information and API command descriptionsFor support or service, please contact your Polycom distributor or go toPolycom Support at www.polycom.com/support.Polycom recommends that you record the serial number and option key ofyour Polycom HDX system here for future reference. The serial number for thesystem is printed on the unit.System Serial Number:Option Key:Polycom, Inc.iii
Administrator’s Guide for Polycom HDX SystemsivPolycom, Inc.
Contents1Introducing the Polycom HDX SystemsPolycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1Polycom HDX 8000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2Polycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2Polycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2Polycom HDX 4000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3Positioning the Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . 1–3Positioning the Polycom HDX 8000 Series, Polycom HDX 7000 Series, orPolycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4Positioning the Polycom HDX 4000 Series Systems . . . . . . . . . . . . . . . . . . . . . 1–5Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6Powering On the Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . 1–6Polycom HDX 9000 Series Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7Powering On the Polycom HDX 8000 Series, Polycom HDX 7000 Series, orPolycom HDX 6000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7Polycom HDX 8000 Series, Polycom HDX 7000 Series, andPolycom HDX 6000 Series Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8Powering On the Polycom HDX 4000 Series Systems . . . . . . . . . . . . . . . . . . . . 1–8Polycom HDX 4000 Series Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9Configuring the Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10Admin Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–112NetworksGetting the Network Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1LAN Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7Specifying H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7Configuring the System to Use a Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . 2–7Configuring Integration with Avaya Networks . . . . . . . . . . . . . . . . . . . . . 2–9Configuring the System to Use a Gateway . . . . . . . . . . . . . . . . . . . . . . . . 2–10Specifying SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12Polycom, Inc.v
Administrator’s Guide for Polycom HDX SystemsConfiguring SIP Settings for Integration with Microsoft OfficeCommunications Server 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Specifying Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom Video Error Concealment and Dynamic Bandwidth . . . . . . .Quality of Service Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring the System for Use with a Firewall or NAT . . . . . . . . . . . . . . . .Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .H.460 NAT Firewall Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Connecting Polycom HDX Systems to ISDN or Other Networks . . . . . . . . . . . . .Quad BRI Network Interface Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . .PRI Network Interface Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Serial V.35/RS-449/RS-530 Network Interface Status Lights . . . . . . . . . . . .Configuring ISDN and Other Network Interface Settings . . . . . . . . . . . . . . . . . . .Configuring the BRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring the PRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring the Serial V.35/RS-449/RS-530 Network Interface . . . . . . . . . .Connecting to an Analog Phone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Call Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Dialing Order Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ��302–312–35Monitors and CamerasConnecting Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1Connecting Monitors to Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . 3–1Connecting Monitors to Polycom HDX 8000 Series orPolycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2Connecting a Monitor to Polycom HDX 6000 Series Systems . . . . . . . . . . . . . 3–2Using a Polycom HDX 4000 Series Monitor with a Computer . . . . . . . . . . . . 3–3Configuring Monitor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3Using Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9Examples of Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9Using Dual Monitor Emulation in a Call . . . . . . . . . . . . . . . . . . . . . . . . . 3–10Configuring Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10Adjusting the Monitor’s Color Balance, Sharpness, and Brightness . . . . . . . 3–11Preventing Monitor Burn-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13Connecting Cameras to Polycom HDX 9000 Series Systems . . . . . . . . . . . . . 3–14Connecting Cameras to Polycom HDX 8000 Series Systems . . . . . . . . . . . . . 3–15Connecting Cameras to Polycom HDX 7000 Series Systems . . . . . . . . . . . . . 3–16Connecting Cameras to Polycom HDX 6000 Series Systems . . . . . . . . . . . . . 3–16Connecting Cameras to Polycom HDX 4000 Series Systems . . . . . . . . . . . . . 3–16Configuring Camera Settings and Video Quality Options . . . . . . . . . . . . . . . . . . . 3–17Configuring Advanced Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23Configuring Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24Experiencing High-Definition Video Conferencing . . . . . . . . . . . . . . . . . . . . . . . . 3–25Sending Video in High Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26Receiving and Displaying Video in High Definition . . . . . . . . . . . . . . . . . . . . 3–26viPolycom, Inc.
ContentsHD and SD Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–274Microphones and SpeakersConnecting Audio Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1Connecting Audio Input to Polycom HDX 9000 Series Systems . . . . . . . . . . . 4–1Connecting Audio Input to Polycom HDX 8000 Series Systems . . . . . . . . . . . 4–2Connecting Audio Input to Polycom HDX 7000 Series Systems . . . . . . . . . . . 4–2Connecting Audio Input to Polycom HDX 6000 Series Systems . . . . . . . . . . . 4–2Connecting Devices to the Polycom HDX Microphone Input . . . . . . . . . . . . . 4–3Connecting Polycom HDX Table or Ceiling Microphones . . . . . . . . . . . . 4–3Using the Polycom EagleEye View Microphones . . . . . . . . . . . . . . . . . . . 4–3Connecting a Polycom SoundStation IP 7000 Phone . . . . . . . . . . . . . . . . . 4–3Connecting Devices to the Polycom HDX 9000 SeriesMicrophone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4Connecting Devices to the Polycom HDX 8000 SeriesMicrophone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5Connecting Devices to the Polycom HDX 7000 SeriesMicrophone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6Connecting Devices to the Polycom HDX 6000 SeriesMicrophone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6Connecting Devices to the Polycom HDX 4000 SeriesMicrophone Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7Placing Polycom Microphones to Send Stereo from Your Site . . . . . . . . . . . . 4–8Polycom Microphone Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9Connecting Non-Polycom Microphones or a Mixer to aPolycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9Connecting Audio Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10Connecting Speakers to Polycom HDX 9000 Series Systems . . . . . . . . . . . . . 4–11Connecting Speakers to Polycom HDX 8000 Series orPolycom HDX 7000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11Connecting Speakers to Polycom HDX 6000 Series Systems . . . . . . . . . . . . . 4–11Connecting Speakers or Headphones to Polycom HDX 4000 SeriesSystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12Placing Speakers to Play Stereo from Far Sites . . . . . . . . . . . . . . . . . . . . . . . . . 4–12Setting the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13Configuring Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14General Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14StereoSurround Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18Audio Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19Testing StereoSurround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20Polycom HDX System Settings for a Polycom Vortex Mixer . . . . . . . . . . . . . 4–20Settings for Non-Polycom Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–215Content and Closed CaptionsConnecting VCR/DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1Configuring VCR/DVD Player Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1Playing a Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1Polycom, Inc.vii
Administrator’s Guide for Polycom HDX SystemsRecording a Call to Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Connecting Computers to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Content Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Content Display with People Content IP . . . . . . . . . . . . . . . . . . . . . .Configuring People on Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Setting Up the Room for People on Content . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enabling and Calibrating People on Content on the System . . . . . . . . . . . . . .Configuring Closed Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Via a Dial-Up Connection to the Systems’ RS-232 Serial Port . . . . . . . . . . . . .Via the System’s Serial RS-232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Via the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . �85–8Calling and AnsweringConfiguring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3Configuring Multipoint Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3Entering a Multipoint Option Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4Configuring the Conference on Demand Feature . . . . . . . . . . . . . . . . . . . . . . . 6–4Including Multiple Sites in a Cascaded Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5Configuring Directory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6Creating a Localized System Name with the Polycom HDX Web Interface . 6–6Managing Directories with the Polycom HDX Web Interface . . . . . . . . . . . . . 6–7Configuring the Global Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12Global Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–13Local Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–13Polycom Conferencing for Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . 6–1678viiiSystem Location, Appearance, and TonesConfiguring Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Customizing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Displaying Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Adding Marquee Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Customizing Camera Names and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Adding Screen Saver Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Adding a Screen Saver Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7–17–37–67–67–77–77–77–8Screens that Require a Password for Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Security Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enabling a Security Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enabling AES Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8–18–28–58–78–7SecurityPolycom, Inc.
ContentsConfiguring Encryption Settings for Integration with Microsoft OfficeCommunications Server 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–8Setting Password Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9Setting the Room and Remote Access Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . 8–10Setting an Account Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–11Managing User Access to Settings and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–12Setting up Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–139Managing the System RemotelyUsing the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1Accessing the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2Monitoring a Room or Call with the Polycom HDX Web Interface . . . . . . . . 9–2Managing System Profiles with the Polycom HDX Web Interface . . . . . . . . . 9–3Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4Configuring Global Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4Viewing the Management Servers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5Requiring an Account Number for Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5Adding Information for the Global Management SystemAdministrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5Requesting Technical Support from the Global ManagementSystem Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6Setting Up SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6Downloading MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6Configuring for SNMP Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–7Using a Provisioning Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8Enabling or Disabling the Provisioning Service . . . . . . . . . . . . . . . . . . . . . 9–8Provisioning Service Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–9Keeping your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1010Control DevicesConfiguring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring the Remote Control Channel ID . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring the Remote to Control a Recording Device . . . . . . . . . . . . . . . .Connecting Control and Accessibility Equipment . . . . . . . . . . . . . . . . . . . . . . . . . .Connecting Touch-Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Connecting IR Sensors to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . .Configuring RS-232 Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Statistics and DiagnosticsDiagnostic Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom, �111–211–211–311–411–4ix
Administrator’s Guide for Polycom HDX SystemsAudio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–5Reset or Restart System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–6Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–6Call Detail Report (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7Information in the CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7Call Detail Report Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–10System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–10Downloading System Logs from the Polycom HDX Web Interface . . . . . . 11–11System Log Settings in the Polycom HDX Web Interface . . . . . . . . . . . . . . 11–1112TroubleshootingPlacing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enabling Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Restore Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Restoring Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Performing a Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Deleting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Changing the Video Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6Regulatory NoticesRegulatory NoticesASystem Back Panel ViewsVideo Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 7000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 4000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Audio Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 8000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 7000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 6000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 4000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Network/Power/Control Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Polycom HDX 9001 and Polycom HDX 9002 . . . . . . . . . . . . . . . . . . . . . . . . . �9Polycom, Inc.
ContentsPolycom HDX 8000 Series SystemPolycom HDX 7000 Series SystemPolycom HDX 6000 Series SystemPolycom HDX 4000 Series SystemBPort UsageCCall Speeds and Resolutions.A–10A–10A–11A–11Point-to-Point Dialing Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1Multipoint Dialing Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1Call Speeds and Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4SD Systems (NTSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4HD 720p Systems (NTSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–5HD 1080p Systems (NTSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6H.264 High Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–7High Profile on Polycom HDX 6000 HD . . . . . . . . . . . . . . . . . . . . . . . . . . C–7High Profile on Polycom HDX 7000 HD, Polycom HDX 8000 HD, andPolycom HDX 9006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–8Maximum Resolution (720p) on Polycom HDX 7000 Systems . . . . . . . . . . . C–9Maximum Resolution (1080p) on Polycom HDX 6000 Systems . . . . . . . . . C–10DCodes for Remote Control Recording Device ButtonsDVD Player Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .DVD Recorder Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .VCR Device Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PVR Device Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom, Inc. iii About This Guide The Administrator's Guide for Polycom HDX Systems is for administrators who need to configure, customize, manage, and troubleshoot Polycom HDX systems. The guide covers the Polycom HDX 9000 series, Polycom HDX
The Administrator's Guide for Polycom HDX Systems is for administrators who need to configure, customize, manage, and troubleshoot Polycom HDX systems. The guide covers the Polycom HDX 9000 series, Polycom HDX 8000 HD, and Polycom HDX 4000 series systems.
Polycom RealPresence Group Series Polycom announces the new release of Polycom RealPresence Group Series system. This document provides the latest information on the following Polycom software: Version 6.2.0.1 of the Polycom RealPresence Group Series system software Version 2.1.0.5 of the Polycom EagleEye Director II camera software
Polycom RealPresence Web Suite Administrator Guide. for information on upgrading and migrating settings from your previous installation. Note: Get the latest product information from Polycom Support. To view the latest Polycom product documentation, visit the Polycom RealPresence Web Suite Support page on Polycom Support.
Polycom, Inc. 1 USER GUIDE Polycom VVX Business Media Phones Applies to Polycom VVX 300, 310, 400, 410, 500, 600, and 1500 phones, Polycom VVX Camera, and Polycom VVX Expansion
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 2 Setting Up the Polycom HDX System on page 5 Updating the Polycom HDX System Software on page 6 Connecting the Phone to the Polycom HDX System on page 6 Setting Up the Phone on page 7 Upgrading the Phone's Software on page 12
Polycom extends the interoperability capabilities of . Conduct a test call to verify your endpoint configuration. Making Test Calls on page 5 Verify your Firewall Configuration You need to verify that your firewall configuration will allow the Zoom Connector for Polycom to provisionFile Size: 559KBPage Count: 11Explore further[FAQ] Add Zoom interoperability to the Polycom Tri .community.polycom.comUsing Zoom with Polycom Quick Start Guide Penn State IT .itld.psu.eduZoom Solutions Poly, formerly Plantronics & Polycomwww.poly.comRecommended to you b
Polycom UC Software supports the following devices with Skype for Business: Polycom VVX 201 business media phones Polycom VVX 300, 301, 310, 311 business media phones Polycom VVX 400, 401, 410, 411 business media phones Polycom VVX 500 and 501 business media phones Polycom VVX 600 and 601 business media phones
day I am going to buy a car just like that.'' He thei1 explained : ''You see, mister, Harm can't waJk. I go downtow11. and look at' all e nice Tiiii;-J(S in the store window, and come home and try tc, tell Harry what it is all about, but r tell it very good. Some day J am going to make
