Polycom VVX Business Media Phones User Guide - UCS 5.3

USER GUIDEUC Software 5.3.0 March 2015 3725-46211-002APolycom VVX Business Media PhonesApplies to Polycom VVX 300, 310, 400, 410, 500, 600, and 1500phones, Polycom VVX Camera, and Polycom VVX ExpansionModulesPolycom, Inc.1

Polycom VVX Business Media Phones User GuideUC Software 5.3.0Copyright 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated intoanother language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,without the express written permission of Polycom, Inc.6001 America Center DriveSan Jose, CA 95002USAPolycom , the Polycom logo and the names and marks associated with Polycom products are trademarks and/orservice marks of Polycom, Inc. and are registered and/or common law marks in the United States and various othercountries. All other trademarks are property of their respective owners. No portion hereof may be reproduced ortransmitted in any form or by any means, for any purpose other than the recipient's personal use, without the expresswritten permission of Polycom.End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that youhave read, understand and agree to be bound by the terms and conditions of the End User License Agreement forthis product.Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/orpending patent applications held by Polycom, Inc.Open Source Software Used in this Product This product may contain open source software. You may receivethe open source software from Polycom up to three (3) years after the distribution date of the applicable productor software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. Toreceive software information, as well as the open source software code used in this product, contact Polycom byemail at OpenSourceVideo@polycom.com.Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility forany typographical or other errors or omissions in the content of this document.Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of theinformation contained in this document for any purpose. Information is provided “as is” without warranty of any kindand is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no eventshall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive orother damages whatsoever (including without limitation, damages for loss of business profits, business interruption,or loss of business information), even if Polycom has been advised of the possibility of such damages.Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Emailyour opinions and comments to DocumentationFeedback@polycom.com.Visit the Polycom Support Center for End User License Agreements, software downloads, product documents,product licenses, troubleshooting tips, service requests, and more.Polycom, Inc.2

ContentsBefore You Begin . 9Who Should Read this Guide? . 9Typographic Conventions . 9Get Started .10View Your Phone Keys and Hardware . 10VVX 300 and VVX 310 Phones Hardware . 11VVX 400 and VVX 410 Phones Hardware . 13VVX 500 and 600 Phones Hardware . 15VVX 1500 Phone Hardware . 17Secure Your Phone with the Security Slot . 19Navigate Your Phone Interface . 19Understand Phone Screens . 19Understand Phone Icons and Status Indicators . 23Enter Information in Data Fields . 27Enter Information Using the Dialpad . 28Enter Information Using the Onscreen Keyboard . 29Use PinYin to Input Chinese Characters . 30Log In to and Lock Your Phone .32Log In to Your Phone . 32Log In and Out of Your Phone . 32Change Your Password . 33Sign In and Out of Lync on Your Phone . 33Sign In Using Your BroadSoft UC-One Credentials . 34Lock Your Phone . 34Lock and Unlock Your Phone . 35Change Your User Password . 35Audio Calls .36Place and Answer Audio Calls . 36Place Audio Calls. 37Redial a Number . 41Use H.323 Protocol to Place Audio Calls . 41Answer Audio Calls. 42Switch among the Handset, Headset, and Speakerphone . 44Mute Audio . 45End Audio Calls . 45Hold and Transfer Calls . 45Hold and Resume Calls . 45Transfer Calls . 46Polycom, Inc.3

Polycom VVX Business Media Phones User GuideUC Software 5.3.0Park and Retrieve Calls . 47Park and Retrieve Calls on the Lync Server . 47Park and Retrieve Calls on the BroadWorks Server . 48Manage Multiple Calls . 50Manage Calls on VVX 1500 phones . 50Manage Calls on VVX 300, 400, 500, and 600 Phones . 51Manage Calls Remotely . 52Manage Calls with BroadSoft UC-One BroadWorks Anywhere . 52Manage Calls with BroadSoft UC-One Remote Office. 54Ignore or Reject Incoming Calls . 55Ignore or Silence Incoming Calls . 55Reject Incoming Calls . 56Reject Calls from a Contact . 56Reject Calls with Do Not Disturb . 56Reject Anonymous Calls . 57Redirect Incoming Calls . 58Forward Incoming Calls to a Contact . 58Forward Incoming Lync Calls . 59Divert Calls to a Contact . 60Initiate and Manage Conference Calls . 60Tips for Conference Calls . 61Initiate Conference Calls . 61End Conference Calls . 62Hold and Resume Conference Calls. 62Split Conference Calls . 62Manage Conference Call Participants . 62Initiate and Manage Lync Conference Calls . 63Initiate a Lync Conference Call . 64Add Contacts to a Lync Conference Call . 65View a Roster of Conference Participants . 65Manage Lync Conference Participants . 66Work with Shared Lines . 68Missed Calls on Shared Lines . 68Hold Calls Privately on Shared Lines. 69Use Multiple Appearance Directory Number - Single Call Appearance . 69Use Lync Boss-Admin. 72Assign Delegates . 73Set a Ringtone for Boss Calls . 75Edit the Delegates Group . 76Manage Calls on the Boss’s Line. 76Join Conference Calls. 80Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring . 80Add Numbers to Your Simultaneous Ring List . 81Delete Numbers from the Simultaneous Ring List . 81Record Calls on VVX 500, 600, and 1500 Phones . 81Guidelines when Recording Calls . 82Record, Pause, and End Recordings. 82Polycom, Inc.4

Polycom VVX Business Media Phones User GuideUC Software 5.3.0Record Conference Calls . 83Play Recorded Calls . 84Video Calls .86Tips for Video Calls . 86Use a VVX Camera with the VVX 500 and 600 Phones . 87View Status Indicators and Messages for the VVX Camera . 88Change Video Call Settings . 89Set the Call Rate for Video Calls . 89Stop Video for All Calls . 89Change Video Clarity . 90Change the Video Call and PIP Displays. 91Place a Video Call on VVX 500, 600, and 1500 Phones . 93Display Video Calls in Full Screen . 95Swap Video . 96Handle Video and Audio Calls . 96Handle Conference Calls with Video . 97Manage Video Calls without a VVX Camera on VVX 500 and 600 Phones . 98Manage Audio and Video Calls . 98View Video in Full Screen during Calls . 99Handle a Mixture of Video and Audio-Only Calls . 100Place Audio-Only Calls . 100Manage Call Lists and Directories .101View Recent Calls . 101View Recent Lync Calls . 103Manage the Contact Directory . 103Manage the Corporate Directory . 105Search the Lync Directory. 106Save Contacts from the Lync Directory . 107Search the Outlook Directory . 107Search the BroadSoft Directory . 108Manage the GENBAND Address Books . 109Use the Global Address Book . 109Use the Personal Address Book . 110Update Your Presence Status .113Update Your Lync Presence . 113Update Your Buddy Status . 114Manage Buddy Lists, Favorites, and Contact Lists .115Manage Favorites . 115View Favorites . 116Manage Favorites . 116Use Buddy Lists . 116Add Contacts to Your Buddy List . 117Polycom, Inc.5

Polycom VVX Business Media Phones User GuideUC Software 5.3.0Monitor Contacts on Your Buddy List . 118Block Contacts from Viewing Your Status . 118Manage Lync Contacts . 119Manage Your Microsoft Lync Contact List . 119View Lync Contacts’ Presence Information . 120View the Lync Contact Card for Contact Information . 123Manage BroadSoft UC-One Favorites and Contacts . 124View BroadSoft UC-One Contacts’ Presence Information . 124View BroadSoft UC-One Contacts and Favorites . 125View Contacts and Groups . 126Search for BroadSoft UC-One Contacts . 126Access, Send, and Broadcast Messages .128Access Voicemail and Video Messages . 128Access Lync Voicemail Messages . 129Manage Lync Voicemail Messages . 129Send Instant Messages . 130Manage Instant Messages . 130Broadcast Messages with Group Paging. 131Send and Receive Pages . 131Change Group Paging Settings . 133Broadcast Messages with Push to Talk . 134Send and Receive PTT Broadcasts . 134Reply to PTT Broadcasts . 136End PTT Broadcasts. 136Change PTT Settings . 137Use Applications on Your Phone .139Use the Calendar . 139Navigate the Calendar . 139Use Meeting Reminders . 140Join Meetings from the Calendar . 142Navigate the Browsers . 142View the Idle Browser . 143Use the Web Browser . 143Use the Launch Pad on VVX 1500 Phones . 144Use the Launch Pad . 145Enable My Info Portal . 145Customize Your Phone .147Set the Language . 147Set the Time and Date Display . 147Set the Backlight Intensity and Timeout . 148Select a Background Picture. 149Add Personal Photos as Your Background. 149Enable Transparent Line Keys . 151Polycom, Inc.6

Polycom VVX Business Media Phones User GuideUC Software 5.3.0Enable Screen Savers . 152Enable Screen Savers . 152Use Personal Photos as Screen Savers . 153Disable Screen Savers . 154Use Your Phone as a Digital Picture Frame . 154Use Power-Saving Mode . 156Change Your Office Hours . 156Change Timeouts . 157Change Audio Settings . 157Change Incoming Call Notifications .

Polycom, Inc. 1 USER GUIDE Polycom VVX Business Media Phones Applies to Polycom VVX 300, 310, 400, 410, 500, 600, and 1500 phones, Polycom VVX Camera, and Polycom VVX Expansion